Tempur-Pedic

I bought my mattress direct from Temer Pedic. I bought the type that raises the feet and head.  Their service was very good.  They delivered it on time.  They took the mattress back twice, to make sure I was happy. They took the time to answer all my questions.  One time, the package was ripped, and the mattress was dirty.  They gave me a terrific financing option.  I only have to pay a little over $100 per month for 4 years, with no interest. I know it's a expensive, but I really wanted that mattress!  I am thinking of buying a least one more!

I heard about them from friends and co-workers.  They sold me a very good mattress.  The thing about them that I like is their in home delivery and that I do not have to flip the mattress. I can sleep very well on the mattress.  I would use them again in the future.

I had it for two years, and it was sinking.  I had to roll out of bed, that’s how bed it was.  The mattress never sprung back.  In order to get a replacement, you have to take it off the bed, go through a process to take photos of it, and deal with Tempur Pedic instead of the salesman or company that you bought it from, and they should just send a salesman to take care of it.  In the end, I went through three mattresses, and after the third failure I called to get my money back, which I did get back (minus one of the bases) after a lengthy process and necessary calls to the BBB.  It was not what they said, because they advertise to make you think it is Tempur Pedic foam, but really the top layer is the memory foam and the majority is the egg crate.

They are well aware of these problems and it is not in their advertising. Their 90 day warranty only applies if you buiy a mattress directly from them and not from a store. They do not honor their warranty if you buy it from a retailer. This is deceptive advertising. Sleep County USA is complicit in this becuase they allow you to buy the mattress knowing that the warranty says there are no product returns. It negates what is in the Tempur-Pedic ad.