Tempur-Pedic

Description of Work: I used Tempur-Pedic North America Inc to buy a mattress

Description of Work: I bought a matress from Tempur-Pedic North America Inc, about 4 years ago.

Description of Work: I bought a mattress from a showroom.

Description of Work: A year ago May we purchased a queensize Tempur-Pedic bed from the Jantzen Beach Sleep Country USA store in Portland, Oregon. We mentioned that we use an anti-allergy type mattress cover and a mattress pad but were told by the sales person that use of these items would negate the warranty on the bed, that only the ProteQueen mattress cover (for $120.00) could be used. We went ahead with the purchase but were shocked and dismayed to find that the mattress emitted an extremely strong and repugnant chemical odor. I called the store and was told that it wasn't dangerous and would dissipate in a few weeks. I washed the sheets and pillow cases several times a week but it was no help. When I called the store again they pointed out that the purchase receipt (printed out after the purchase was made) indicated that there were no returns or exchanges. I then contacted Tempur-Pedic and they suggested that we put a heavy blanket or mattress cover on the bed. We did this but the odor was still very strong and the bed, which we were told we would have to "break in" was so squishy that my back and hip problems were worse than every. I contacted Tempur-Pedic again and was told that the room temperature should be kept between 65 and 72 degrees. Our automatic thermostat lowers the house temperature to 65 degrees after 10:00 p.m. and further, we sleep with our windows open so our room is cooler than that, but body temperature is 98 degrees and I cannot imagine that this mattress is not sold in Southern parts of the U.S. where temperatures are much warmer. Tempur-Pedic advertises that they have a 90-free trial and money-back guarantee but in their communications with us they said that the warranty is up to the store of purchase. Nowhere in their ubiquitous ads is there any mention of the strong odor emitted by the foam used in this mattress, nor is there any mention that body and room temperature can make the mattress much less firm, nor that you MUST break in the mattress. I have since heard from others who have slept on these mattresses that they are VERY, VERY warm and squishy. Something must be done about forcing Tempur-Pedic to reveal these adverse characteristics of the bed. Tempur-Pedic did offer to replace the bed stating that the bed be bought was probably defective, but I do not want to have to go through dealing with that ghastly odor again or "breaking in" the bed. I would like to have them pick up the bed and give me a refund. Even a 50% refund would be better than nothing. My recommendation is that unless you have no problem dealing with foul odors and unless you like sleeping in a very squishy soft bed and/or sleeping in a frigid room, that you stay away from buying this mattress.