Signature Furniture

Once the ottoman arrived, it was much larger than we anticipated and did not look right with the other pieces of furniture (two chairs) we had ordered with it. We immediately called the store to speak with our salesperson (Kathryn). We were told she wasn't in, but would be back the next day at noon. So, we left a message asking her to call. At approximately 4:00 the following day. after not hearing from Kathryn, we called the store and spoke with Richard who said he was a manger. We explained to Richard our concern about the ottoman and we would like to return it, even paying a re-stock fee if necessary. He said they didn't have room on the showroom floor to re-sell it, and that since it was a "custom order", they would not take it back. He then became indignant and said "wee, that's the way it is", and never once said he was sorry that we didn't like it or try to smooth it over at all, or even be polite. He was crass, short, and ill mannered. When we said we probably wouldn't be shopping there anymore, he said, "oh well", like he didn't really care. Now, I understand the part about a "custom order", but he did not care that we as the customer wasn't satisfied, or even act like he cared about us as a customer. He just said, "oh well", and "that's the way it is". Wish I could convey here the sarcasm in his voice, but I could not do it justice. Definitely would never recommend them to anyone wanting furniture. Also, was promised the furniture in six weeks - it took seven weeks.