DANVILLE LAWN MOWER

First, let me say that the work that this provider performs is top notch. He is thorough and careful with your property. The bad news, do not expect timeliness or punctuality. To be fair, I should preface my prior statement with, he has a lot of business and I believe that he tends to support his commercial customers before his residential ones. Though, when you spend the money to buy a commercial mower, you should expect the same level of service as others. I had an appointment for him to come and pick up my mower. He was a no call, no show. I called him, and his employee told me that he had gotten too busy to keep his appointment. Rescheduled for the next day, now mind you, I left work early in order to meet him the first time, and unfortunately the second time as well. No call, no show again. So, again I call. Spoke to the owner this time and he was apologetic. He explained that he had a lot of mowers to pick up, and by the time he was done, it was too late to pick up mine. He showed up the next afternoon and loaded up my mower, and this time, I called ahead to make sure he was coming. I expected that it would take about a week to have the mower back, fully serviced. A week is what it took. He dropped of my mower while I was still at my office, so it was sitting in my driveway when I got home. The bill, when I received it a week after that, was for $210. The three highest priced lines on the invoice were new battery, new blades, and $25 for the pickup and return. I was surprised to see the $25 transportation fee after he missed two appointments. The tune-up was performed professionally. The mower cut like new. Two weeks after I received his invoice, I stopped at his shop to pay my bill and to drop off two string trimmers for repair. The owner was speaking with another customer, but his employee informed me that they would not work on my string trimmers because they did not service equipment that they did not sell. (Though, I knew they did). I had spent a bit over $8,000 on the mower from them, and said as much to this employee. I figured that service to the customer should outweigh where I bought the trimmers. I asked the employee to question the owner on this, and he did. The owner must have agreed with my perspective, because the employee took possession of my trimmers and tagged them for repair. It has been two weeks today sense I dropped off those trimmers, so I called to find out if they were ready for me to pick up yet. They have not even looked at them. I know that when he does look at them, he will do professional work on them and they will run well. My problem is that I should not have to call him to find out that the trimmers are not ready; they should be calling me with an update. Bottom line, he is a great mechanic, performs his work for a reasonable fee, has a good demeanor, but has little punctuality and even less responsiveness.