Response from Mission Plumbing, Heating, & Cooling
[member name removed], I'm sorry that your experience was the way it was, and I would like to make up for this. Next time, call in and ask for me personally (Steve Hugunin), and I will take care of you. The person on the phone should have explained a little better that we do charge a $89 trip fee to send out a HVAC tech, and if there is a repair to be done that $89 is subtracted from the repair charge. To make up for your poor experience I would wave that trip charge to earn your business. Again I apologize for you experience, because no matter what you shouldn't be treated poorly or rudely. Let me know what we can do for you.