I?ve used professional movers before and knew most of the pitfalls- sadly, my experience with Wilson landed squarely in the middle of the pack.

Matt was helpful and usually responded to my replies promptly despite his hectic schedule (he once good-naturedly noted when returning my call at 7:30 PM that he still had 3 hours of work ahead of him).   I appreciated the ?not-to-exceed? quote and it was less than I expected.  They also didn?t charge us for storage during the time our goods were in their warehouse.  Still, their inability to change our move-in date from July 1 to June 29 about a week ahead of time meant we had to spend a couple of extra nights in a hotel.

The move started out badly with insufficient staffing on the day they packed our things and it snowballed from there.  We started out with two people but the guy (who appeared to be less experienced) had to leave for a 3 PM appointment and he was not replaced.  The woman had been there over 10 hours when Ron and I left for the day.  She said there would be things the movers would have to pack the next day.

I?d left our bottles of wine with a friend knowing that it would deteriorate in a warehouse for a week, but I?d forgotten that they don?t move ANY liquids.  They didn?t volunteer this; I just noticed that the liquor cabinet hadn?t been packed.  When the packer explained why, I checked the other areas where she?d left things and hadn?t told me:  cleaning solutions under all the bathroom sinks, cooking oils, shampoo in the bathroom, bottles of pop in the kitchen cabinets.  I looked under the kitchen sink and found it hadn?t been touched.  When I pointed this out to the packer, she gave me a deer-in-the-headlights look and said, ?those are liquids?.  She clearly hadn?t touched the area, and the rubber gloves, scouring powder, sponges and other items that were NOT liquids hadn?t been packed.  I ended up loading 8 boxes of items and carrying them over to the neighbors to keep in their garage.

The movers arrived at the late end of the specified time window the next day.  (They did bring boxes, which I appreciated; in a move in NJ when I discovered that the packers hadn?t packed things in storage areas the movers just shrugged and said, ?we don?t have boxes?, leaving me to move them myself. ) Still, we had to keep going through rooms and closets and pointing out all the things the movers missed even after they?d closed doors to rooms (likely to indicate that that room was empty).  We ended up with piles of unrelated things on several boxes which complicated the unpacking.

The actual moving in probably proceeded normally; I expected it to be hectic and it was.  A few boxes of books that were labeled to go to my husband's office (upstairs) ended up in my office (downstairs) so there was a lot of carrying things to the right room.  A chunk was broken off of a wooden plant stand; I found it a few days later when I mowed the lawn.  They made a small dent in the paint in the bedroom when moving an armoire and didn?t point it out; a door they removed from my office to get in a piece of furniture was never replaced.  The glass on a photo of our wedding was broken.  One box contained family photos and dirt-encrusted gardening tools.  I unwrapped one item that had a bulky outer wrapping with multiple layers of the heavy paper used for photos and artwork and found, inexplicably, a single paperback book.   They left the pool table (in accordance with our instructions) but moved the large vinyl pool table cover, which we now have to get to the new owners of our house.

I believe this move would have gone better with adequate staff to pack our items and clear directions up front (from the person who quotes the job) about what cannot or will not be moved.  Both the movers and the packers should either leave rooms and closets totally packed/empty or point out items they won?t be taking and not leave it to the customer to discover.  As I noted in the beginning, I?d say Wilson is in the middle of the pack based on my experience and these are areas where they could improve.

They arrived about 1/2 hr. late--no explanation.  They moved quickly, and were respectful of my belongings and were careful not to damage floors, corners, etc.
When a table had mistakenly(my fault) been packed with the storage items, instead of being moved to the new residence, the "head" mover offered to take it off the truck as it was unloaded at the storage facility and drop it by my house the next day.  And he did.

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The move went great.  The movers were professional, careful and well prepared.  They made sure to take every possible precaution with both our houses.  They were able to move items that fit by a matter of inches down stairs and through hallways.  They worked hard, never wasting a trip.  I couldn't be more pleased.

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Company called and service scheduled. Thanks NL Wilson

They arrived on time (even early one day!) and packed up a 3+bedroom house over the course of 2 days, loaded our belongings onto the van quickly and efficiently and delivered on time as promised. All items were well taken care of. They were professional and courteous.

I scheduled 2 movers and a 24ft truck.  Each time I called I got quick and friendly service.  The day of the move Ray called to around 8 to tell me they were running a bit late, they arrived pretty close to 9 but they were ready to work.  There were three guys that came to move us.  They were quick and efficient even though we are terribly unorganized when it comes to packing.  I did ask what we could do to help and there weren't many suggestions until something came up but they were quick to help organize our method and get things moving.  We did end up paying for an extra hour to get things completed.  The supervisor came to both sites to make sure things were going well and we gave a good report.  Ray even played a song on the piano after he got it in place, we thought that was really cool. Most of what they moved came to the new house in good shape. There were some dings on a large dresser where it was strapped down, I was disappointed since my grandfather made the dresser but I wasn't around when they moved it so I didn't see if it was something typical or if it could have been handled better.  There was an edge piece off a glass table that came off and was bent (not sure the name for it, like a frame around the glass that sits in the table), it was a cheap frame so I don't know that much could have been done to prevent that damage. They moved a lot of other items so they overall did a good job protecting everything.

The movers had some difficulty finding my apartment but were very prompt about calling and correcting route.

Had an appointment to begin on 8am; which we were ready for.  Received a call at 8am, saying they would be about an hour late.  Upon arriving, they did get right to work and moved fast.  Considering the condition of the old carpet in the apartment, I was not concerned with dirt/mud as they were loading.  Even so, they put down minimal floor protection.  They were able load most of the items in our apartment about an hour and forty minutes.  We then left to go to the house, and they indicated they were stopping to get something to drink on the way over.
After arriving at the new location, we waited about 45 minutes before they showed up. They began unloading, again with minimal floor protection, which consisted of only the main entry way, one set of stairs (we have two sets) and no where else in the house.  This time however, it is new carpet.  They proceeded to unload and moved at a good pace, up until the last 45 minutes.  Two of the guys basically took a 45 minute break, while one guy moved a few pieces in and removed the flooring protection.  Total actual WORK time at the new location was about an hour and a half.
However, I was billed for an additional hour of time at $140 per hour.   Total actual work time I estimated, was about three hours and twenty minutes .. tops.  
I didn't argue with the pricing at the time, as I couldn't remember the exact amount, but I knew $140 sounded high.  Secondly, I was not happy they essentially charged me for time they did not work.  Even so, I gave them a 15% tip in addition to the bill.

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One time flat fee to move one item.Everything went fine. They were professional, and they were on time (actually early) and I would use them again.

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The 2 guys that came were absolutely awesome and so incredibly helpful! They got the job done in the time estimated, were extremely professional and friendly, and went above and beyond to make sure everything was just as I wanted it. I plan on using this company again the next time I move.

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The guys were professional and worked hard to make sure no damage was done to our stuff.

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