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Appliance911
Appliance Repair, Heating and Air Conditioning Service, Water Heater Service,
About us
Appliance 911 Appliance Repair & Heating and Cooling is locally, family owned and operated. We serve Johnson County, KS and the entire KC Metro Area. We specialize in servicing all major household appliances and HVAC by an experienced staff of factory certified technicians who are honest, friendly and all-around nice dudes. Our service call is $90 and it is free if you do a repair! We service refrigerators, ice makers, washers, dryers, ovens, dishwashers, garbage disposals, water heaters, AC and Furnaces. We service all major brands. We are Consumer 5 Star Rated on Google and a Nextdoor Favorite 3 years in a row! All repairs and parts include a warranty.
Business highlights
Family owned & operated
Emergency services offered
Women owned and operated
LGBTQ+ Friendly
7 years of experience
Services we offer
We offer service calls by factory certified technicians who can diagnose the problem with your appliance or HVAC and tell you how much it will cost to fix. If you choose to go forward with the repair, we will get it done quickly and correctly. We stand behind all our work with the best warranties in the business!
Services we don't offer
We do not service small household appliances, such as blenders, toasters, or coffee makers. We do not service microwaves. We do not do appliance installation, only service and repairs.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
10%
Accepted Payment Methods
- Financing Available
- Check
- CreditCard
Our recent projects
- 19
Assorted photos uploaded by Appliance911
Reviews
4.777 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 3% | ||
| 1% | ||
| 1% | ||
| 5% |
Filter reviews by service
Showing 26-50 of 77 reviews
Mark H.
Jul 2020
Appliance Repair
We were given a time window of 4 hours. The repairman showed up early in that time window and diagnosed the problem quickly. The temperature sensor had become faulty and was causing ice to build up on the lead to the coils. The fan was knocking against the ice. He had the replacement part in his truck, and was able to replace the faulty part in a short time. We haven't had any noise from the refrigerator since then.
Dorothy H.
Jul 2020
Appliance Repair
Quickly and easily.
Sharon B.
May 2020
Appliance Repair
It went smoothly. The young man came in. Quiet, but polite. I could tell he takes his job seriously. Worked hard trying to figure out what the root cause of the problem was. Told us what he was 98% sure it was. Said he needed to order part. Told us upfront how much it would all be. Said would call as soon as he got the part to come out and install it. He got the part called, came out and installed it. Showed us the old part had locked up. Gave us further instructions and to call him if it was not completely cooling in 24 hrs. Great work!
Gayle O.
May 2020
Appliance Repair
Very knowledgeable about the problem. They were able to diagnose the problem in about 20 minutes. They had the parts with them and started the repair right away. Left the area clean. Would definitely hire them again
Patricia E.
May 2020
Appliance Repair
The repairman Nathan arrived within the promised time window and took everything apart to diagnose the problem. A new temperature sensor was needed which he had on his truck and immediately installed. I was pleased with the service.
Linda S.
May 2020
Appliance Repair
Excellent. I was contacted within a day, and Nathan came the following day. He was competent, pleasant and did a great job.
James M.
Apr 2020
Appliance Repair
Great, he'll install the part tomorrow
Mike D.
Mar 2020
Appliance Repair
Perfect. On time and on budget
Carla L.
Oct 2019
Appliance Repair
I can't say enough nice things about these people. First, they took a next-day appointment, and were SO nice on the phone. When our tech arrived (Scott?), he was genuinely nice - and said he loves Maytags because they're so easy to fix. He replaced the timer in less than half an hour ... for less $ than we expected. Because the washer was already loaded with clothes and soap, he even turned it on for us before he came back upstairs. How many service companies will start your laundry for you? We're just so impressed. We're calling them back in a couple of weeks to take a look at our temperamental icemaker.
Response from Appliance911
"Thank you for this amazing review!! We are so grateful for your business!!!"
Sanford S.
Oct 2019
Appliance Repair
The service tech was very professional and took care of the problem seamlessly.
Response from Appliance911
"Thank you so much! We appreciate this a lot!"
Scott B.
Oct 2019
Appliance Repair
Appliance 911 showed up on time, and the technician Billy communicated well on an estimated ETA until arrival. Billy was very professional and friendly. I rated "Fair" only for the following reasons: I had already trouble shot the failed part and had ordered a replacement part from sears. I had already taken the range apart and the replacement took less than 15 minutes. The technician swapped out the part, and I put the range back together. There was no price quoted prior to the repair, and I wasn't informed until after the work was complete that the fee would be ~$150 for the 15 minutes of labor. I indicated that was excessive labor for a 15 minute repair, but was told that the fee is the minimum service charge for the company. It would have been nice to know in advance that there is a minimum service fee and I could have evaluated my options.
Jay K.
Sep 2019
Appliance Repair
Was told to call whirlpool. In 4 minutes he said it was probably the compressor.
Response from Appliance911
"[Member Name Removed], I know it seems crazy for a technician to do it that quickly, but i have to be honest that it sounds like our technician did his job perfectly. A bad compressor can often be diagnosed in minutes. Instead of trying to sell customers on the repair, we will often advise them to call the manufacturer and see about warranty information or find out if this is a common issue and if they will fix it at no cost. I totally understand how it can look like it is "too fast" but sometimes it takes an hour and sometimes, as is often true with compressors, it can take just minutes."
Samantha N.
Sep 2019
Appliance Repair
Unsatisfied customers Contacted and had someone come out on a “free service call.” Removed a sock from the dryer drum and was told it would cost $149 labor and that it was an additional $149 for the washer. 20 minutes later, was told the problem was a filter on the washer-which did not require disassembly, just a quick rinse. . Total $320. Felt like it was too expensive for the time the contractor was here. Upon first wash, washer still had the same problem-not progressing to rinse and spin cycle. Contacted the company the next morning and they said the work is guaranteed and there would not be a fee. The next business day the contractor returned and after 10 minutes said the board was broken and would need complete replacement. Estimated $300 for parts plus labor. Judging off of the first visit, this would be an additional $400-$600. When I asked about the initial charges and why he didn’t identify the problem the first time, I was told that he didn’t charge me for the washer the first time and that the $320 included $149 service call fee and $149 labor plus tax. That is not what my receipt says nor is it what I was told 2 business days before. As the washer only costs $599 to buy as a scratch and dent from NFM and is 2 years old, I decided to not be ripped off further and manually add the rinse and spin cycle to each load. The same I as I was doing prior to repair. We were clearly given the run around and I do not recommend doing business with this company.
Response from Appliance911
"[Member Name Removed], This is not at all representative of how we do our business. We are a small family owned company that focuses on honesty and customer service first and foremost. We are looking into this matter and an owner will call you today. We are so sorry for your experience and we will work to make this right!"
Vlado G.
Sep 2019
Appliance Repair
They fixed my dryer same day and everything went really smoothly. Highly recommend.
Response from Appliance911
"We appreciate this so much! Thank you!"
J.D. B.
Sep 2019
Appliance Repair
Non responsive in returning phone calls at a time when we could actually speak to each other Unprofessional message service and scheduling personnel
Response from Appliance911
"Sir I am so sorry you felt like our customer service was lacking considering we pride ourselves on it. I do show you called on an extremely busy Thursday afternoon. You got our voicemail which said, “ Hi, you e reached Appliance 911 and you caught us helping another customer but we do want to talk to you so please leave a message and we will get back to as soon as we can. Thank you so much and have a great day!” You left us a message regarding your microwave and We returned your call the next morning before 9:00 and left a voicemail that we would be happy to talk to you about it. You did return the call when we were on the other lines but didn’t leave a voicemail for us. There are times, especially during the Summer, in which our phones ring back to back and customers will need to leave a message for us. We do always return calls. We are family owned and do not use an answering service. Every call is one of our team answering personally. Please contact us if there is any way we can mend the relationship and earn your business. Thank you so much!"
Kay B.
Aug 2019
Appliance Repair
Everything went perfect.
Response from Appliance911
"Thank you so much!!"
Edward E.
Aug 2019
Appliance Repair
Excellent. Billy completely explained everything. Made us feel very comfortable with the bad news about some old appliance and gave us some good solutions. We are having him back to do some additional work. Price was very reasonable.
Dave Y.
Aug 2019
Appliance Repair
The technician, Billy, arrived promptly and had the problem diagnosed within 15 minutes. The power outage had damaged the compressor starter relay system. The starter system incl. a surge protector component was replaced. Billy also assisted us in diagnosing a refrigerator freezer fan problem for future repair consideration.
Lisa S.
Aug 2019
Appliance Repair
The technician arrived with another technician. I explained the problem to them. Within 5 minutes, he knew what the issue was. He explained it to me and let me know that he could fix it but, since it was a design flaw, he couldn't warranty the repair. He encouraged me to contact Maytag since my fridge was only 2 months out of warranty. He said that they are usually good about taking care of their customers. I paid the fee for his visit ($20 + tax) which was VERY reasonable. He said that if I wanted him to come back and repair it he would apply that amount to the repair charge (if done within 30 days. I was impressed with his knowledge and his straightforwardness. I WOULD CALL Appliance 911 AGAIN IN A HEARTBEAT! They are fair, honest, knowledgeable and give you value for your money. I did contact Maytag and although my fridge was 2 months out of warranty, they agreed to cover parts and labor for the repair. WOW! Because of the nature of the issue, we have to wait for a new freezer door to be built. I'm impressed with Maytag, too!
Chris J.
Jul 2019
Appliance Repair
He was thorough and told me everything g he was doing . It was a built in fridge and somewhat difficult to work on because of It size and compressor was above ... he was super knowledgeable ( Chris ? ) and happened to have a compressor in his truck that afternoon and came and put It in and luckily we didn’t lose the fridge
Debbie S.
Jul 2019
Appliance Repair
They quickly identified the problem and were you able to fix it on the spot. I was very happy with the service that they provided.
Rebecca C.
Jul 2019
Appliance Repair
The refrigerator had developed a "chemical" smell, although it appeared to be running properly. Tech located two refrigerant leaks and compressor running very hot. Replaced compressor with non-OEM model, but better track record. Unit has been running well since repair and smell is dissipating. Tech was able to easily answer all questions and was prompt and professional.
Nicole B.
Jul 2019
Appliance Repair
My dryer had a wiring problem. Appliance 911 was able to send a repair person out the next day, and they were able to diagnose and fix the problem quickly. The reason I'm giving a slightly lower rating is because they gave me a four hour window and then called and wanted to come an hour early. I had to scramble to get back home to meet them because I had planned my day around the agreed upon time window. They did good work so I'll probably call them again the next time I need an appliance repaired, but hopefully next time they'll stick to their time window.
Kathryn G.
Jul 2019
Appliance Repair
It took two weeks of waiting for a part to arrive
Brian H.
Jul 2019
Appliance Repair
They were very quick to respond and the least expensive to come out and provide an estimate. Overall I was please, except the price. For what was wrong (and the amount of effort it took them to fix) I don't feel the price was fair. It should have been extremely less.
Licensing
Insured
Licensed*
Trade License Number
2024-0011043
Trade License Locale
Kansas
Trade License Authority
Contractor Licensing
Trade License Expiration
12/31/2024
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Appliance911 is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: 9:00 AM - 1:00 PM
Appliance911 accepts the following forms of payment: Financing Available, Check, CreditCard
Yes, Appliance911 offers free project estimates.
No, Appliance911 does not offer eco-friendly accreditations.
Yes, Appliance911 offers a 10% senior discount.
Yes, Appliance911 offers emergency services.
Yes, Appliance911 offers warranties.
Appliance911 offers the following services: We offer service calls by factory certified technicians who can diagnose the problem with your appliance or HVAC and tell you how much it will cost to fix. If you choose to go forward with the repair, we will get it done quickly and correctly. We stand behind all our work with the best warranties in the business!
We do not service small household appliances, such as blenders, toasters, or coffee makers. We do not service microwaves. We do not do appliance installation, only service and repairs.