Approved ProPolestar Plumbing, Heating & Air Conditioning
About us
We have been serving the Kansas City metropolitan area, including Johnson County, since 1984. We believe our customers deserve to have the job done correctly and professionally the first time. We promise to do just that in a polite, courteous manner, while being clean and careful in our work. Our Mission: To measure our success by our continued connection with our customers and by their satisfaction with our performance; to persist in our long-established tradition of quality work and dependable service; to maintain fair and equitable pricing; to perform contracted work correctly and professionally the first time while maintaining high standards of workmanship; to provide our employees with continuing education in their fields ensuring professional fulfillment, growth, and advancement; to work with our vendors to provide our customers with the highest quality products available.
Business highlights
Services we offer
Central A/C Systems and Heat Pumps, Faucets, Fixtures, Toilets, Garbage Disposals, Gas Piping, Drain Clogs, Camera Locating Breaks, Gas and Electric Furnaces, Water Heaters: Tank and Tankless
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 13% | ||
| 4% | ||
| 2% | ||
| 4% |
Filter reviews by service
"Thank you for the great review! We're happy that you were happy with the service. We want to make sure our customers are satisfied with the work that we do, and we always want to leave a work space as clean as it was when we found it. If there's anything we can do for you in the future, please don't hesitate to call. Thanks again!"
"Thank you for the review, Djigui. Sometimes a problem isn't in our control. We know this, but we always want to find a resolution that is beneficial to everyone. We weren't able to get your issue taken care of, but we're glad that we could find a reasonable resolution for everyone."
"Thanks for the great rating! We are happy to have been able to serve you and if you need anything in the future please let us know. We're always happy to help out!"
"Thanks for the great review, Ken! We want to leave our work spaces as clean as they were when we left. If that requires drop cloths and booties to cover our shoes, that's what we have to do. Our goal is to leave you happy with us having been there. If there's anything else we can do for you, please don't hesitate to reach out to us. Have a great day and thanks again!"
"Thank you for the review. We truly appreciate feedback like this, and want to apologize for the miscommunication and confusion on your sump pump installation. Thank you for being patient with us that day and we're happy that we were able to get you squared away. If there's anything else we can do for you, please feel free to reach back out to us. Have a great day!"
"Thank you for the review! We apologize for failing to follow up with you. We will reach out to you today to get you all taken care of. We apologize for the inconvenience, and we hope you have a great day!"
"Thank you for the great review, Tammy. We are so glad that we were able to get your sump pump back up and running. We know that when it rains and the sump pump is out, it could be a problem if not dealt with quickly. We're happy that we had the opportunity to serve you, and if there is anything we can do for you in the future, we'd be happy to help. Thanks again!"
"Thank you for the great review, Mark. We truly love to hear feedback like this. Danny is great at what he does. If you require any projects in the future, please feel free to reach out. We'd be happy to help! Have a great day!"
"Hi Cindy, We know that a lack of communication can be ridiculously frustrating. We pride ourselves on our punctuality and our customer service. Our slogan is It's About The Relationship and we live by that every day. Unfortunately, life gets in the way of business sometimes, and we weren't able to help you with your project. We had some unforeseen circumstances with a couple of technicians that have held them out of the office since late last week. We have struggled to keep up because of those internal issues, but we are working to make sure this situation does not happen again. We apologize for the inconvenience, and we want to thank you for the feedback."
"Thank you for the review, Connie! We truly appreciate the feedback. We're glad that we were able to get you taken care of. We know your time is precious, so we don't want to waste any of it, and we want to accommodate your schedule as best as we can. If you have any future projects in mind, we'd love to help out with those as well. Have a great day and thanks again!"
"Thanks for the great rating, Scott. We are glad we were able to get you back up and running. If there's anything else we can do for you in the future, we'd love to help out! Have a great day!"
"Thank you for the great rating, Timothy! We are glad that we were able to get you all squared away. If you have any further projects or issues feel free to reach out. We're always happy to help! Thanks again!"
"Thank you for the kind words! We pride ourselves on our ability to get the job done correctly the first time, and with you that was no exception. Thank you for taking the time to leave us this review. We know your time is valuable, so it means a lot to have you take the extra step to leave the review. If there is anything we can do in the future, we'd be happy to help out again!"
"Thank you for the great review! We always try to leave our work area as clean as it was when we found it, and certainly wouldn't want to waste your time. We know your time is precious, and we want to be as efficient as possible while still being thorough. If you have any additional projects in mind for the future, we would love to help out with them as well. Have a great day!"
"Thank you for the rating. We appreciate your feedback! If you need any additional work in the future please just let us know. Have a great day!"
"Thank you for the review! We love to hear that we did well. Taking care of our customers is our top priority, and it makes us happy knowing that your problem was resolved well enough to take the extra step to leave us a review. If there are any other projects you need help with in the future please don't hesitate to call. We're always happy to help. Thanks again!"
"Thank you for the great review, Dennis. Brandon is great at what he does, and we're glad that we were able to get your problem squared away. If there is anything we can do for you in the future, please just let us know. We're happy to help. Thanks again!"
"Thank you for the review, Tracie! Our customers are our number 1 priority and we truly take pride in our customer service. If we can be of service for you in the future, please don't hesitate to call. We're always happy to help. Thanks again!"
"Thank you for the great review, Jerry! Brandon is pretty good at what he does, and we couldn't be happier that he is a part of the Polestar family. Thank YOU for taking the time to leave us this review. We are glad you were pleased with our service and if there is anything we can do for you in the future please give us a call. We're happy to help. Thanks again!"
"Thank you for the feedback. We offer appointment arrival windows that are typically 2 hours wide in order to not waste your day. Being toward the end of the window is still within the window. Also, to clean out a dryer vent we have to go from the inside out because we don?t want to push any obstructions further in. We have to start from the inside and push them out of the home to get those lines clear."
"Thank you for the great review! We're glad that you were pleased with the service that you received. We work to give our customers exactly what they need, and we're glad that you were happy with everything. If there is anything we can do for you in the future please let us know. We're always happy to help. Thanks again!"
"Thank you for the feedback. We know that we messed up by chipping the tub. Unfortunately, we had to wait almost two weeks for us to even get the part in because it had to be ordered. We apologize for that inconvenience. We know your time is important and we don't ever want to waste it. If we can make this right we would love to hear about it. If we can make it up to you call the office and we will find a way to make it up to you. Thank you for leaving us feedback so we can be a better company moving forward."
"Thank you for the feedback. We appreciate you taking the time to leave us this rating, and we sincerely want to know what we could have done to make your experience a 5-star experience. What could we have done better? Feel free to call the office with any ideas for improvement, we're happy to hear it. Thanks again!"
Licensing
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