Pro Platinum Heating and Cooling

Aaron was prompt, courteous & quick. He let me know my Heater was still on warranty & saved me a lot of money. He even offered to help me with another project I need to do in my house. I was very happy with Aaron. Thank you!!!

The contractor showed up on a different day then the one we had agreed upon for the install. Although we allowed him to move forward with the install (despite the fact my wife had a migraine), he never acknowledged he made an error until I produced the email he sent me with the agreed upon date. Unfortunately, I wasted a vacation day because he was not there on the agreed upon day. The furnace we purchased (a Rheem) turned out to be much louder then we were led to believe it would be, easily louder then the 18 yr old furnace we replaced. Although I felt somewhat mislead about the expected quiet operation of the furnace, I'm not sure he had the knowledge and experience with other brands to objectively comment on the noise levels. It took 5 days before he returned to our house to make adjustments to lower the noise (it's still louder then the old furnace). Additionally, I had pointed out the day he had installed the furnace that the humidifier did not appear to be working properly. Three weeks later when he finally came to fix this, he was argumentative and insisted that he "had hooked it up the same way" as the 18 yr old humidifier it replaced, (as if this was justification for installing it incorrectly?). It was only after I became angry due to his lack of a timely response to my concerns that he (finally) came to our house to hook it up properly. I then had to tolerate a childish attitude from the moment he entered the door. It is now hooked up properly and works. We never got an apology for his installing the furnace on the wrong day, he never acknowledged it was better to hook up the humidifier the right way rather then "the same way" as the old one , and he never tried to make right the fact that the humidifier was not operating.

Very helpful,easy to understand and professional.

Came out the first day I called Service Magic with my problem. Completed the job and billed me the quoted price. Furnace has worked great ever since.

He was very quick to come when requested. He came with in 4 hours.