unknown

Very professional worked Steady did a good job & cleaned up when done

They called us to set up a date to come out and see the window. My husband had talked extensively to the salesman, who promised us that when they came out, they would remove and reseat the window. They came out--and told us that they would have to make an appointment with an installer to come out and fix the window. That was not what they had promised us on the phone. So, we made an appointment, and they promised, again, that they would take the window out and re-seat it. Instead, they sent out a two guys; one who spoke passable English, and one who appeared to speak no English. The two guys were very polite, but refused to take the window out. They put a bunch more screws in the frame, and said that was all they were instructed to do. The window now slides more easily, but we will not use Champion Windows again.

Salesman?s lies and misrepresentations persuaded me to buy windows. 
Promised delivery date kept getting extended.
Windows installed are inferior in quality despite outrageous price.  Salesman promised my utility bills would go down by ½.  My
utility bills went UP instead after installation.  I have super expensive windows that leak air just as badly as the $189 thermal windows advertised on signs throughout the metro.  I kept complaining to Champion.  They sent guys out here a few times, but they were unable to fix the windows so they don?t leak air. 
Window installers chipped my freshly painted woodwork throughout the house.  They announced they don?t do painting.  The installers also left a lot of sharp-edged metal fragments and other debris in my yard which could injure someone or be caught in a lawnmower. 
Salesman?s lies induced me to buy insulation.  He promised I would be contacted within 48 hours to set an appointment for installation.  It was a week later I received a call, but only after I called Champion to complain. 
The installer from Williams Insulation wanted to come out to measure.  He stood me up for 1 appointment.  A second appointment was finally made.  He called 15 minutes before the second appointment and said he didn?t want to come because snow was
predicted.
Then installer decided he didn?t need to measure and set appointment for installation.  That day came and went without a word from installer.
After numerous complaints to Champion, they decided to get another insulation company.  The second installer kept promising to schedule an appointment, but never did. 
After a few weeks of nothing happening and my frequent complaints, Champion decided to get a third insulation company.  I kept being told the installers were going to be here on such and such a date, but never showed up.  Finally after 60+ days of broken promises and no-shows, I cancelled the order for insulation. 
I had also ordered a new front door.  Delivery took longer than originally promised. 
On installation day, the installers were an hour late.  They didn?t unpack the new door to make sure they had the right door I ordered.  They totally ripped out my old door and framing, leaving a huge opening in near zero temperatures.  Then they started to unpack the new door and get it ready for installation while my furnace is running constantly trying to compensate for the huge hole in my house. 
Fortunately the door I ordered did come and was the right size.  The opening in my house was closed within 40 minutes.  I don?t know what the guys would have done if the door had been the wrong style and size since my old door and framing were out in my yard.   I had ordered a peep hole in the door, but this door had none.  That necessitated another trip to my house to install the peep hole.
The installers spoke heavily accented English I couldn?t understand, so I couldn?t really communicate with them.  They damaged the freshly painted woodwork around my door.  When I pointed out the damage, the installers just shrugged.  Again I was told they don?t do painting, or at least I think that?s what they said.  They didn't fix the damage.
The salesman had promised me an additional $400 credit on the windows.  I had paid for the windows, so he subtracted it from the contract for the insulation and door.  When it came time to finish paying, the price for the door wasn?t at all what I had been quoted.  After much wrangling with the KC metro boss, the price came down to what I had been originally quoted, but the boss wouldn?t
honor the $400 additional credit.  The salesman lied to his boss about what the $400 credit was for.  I finally got $100 of that credit.  I was just gouged on the price.  I paid it just to forever finish this nightmare that had been dealing with Champion Windows over the course of 4 long months.
Stay away from this company.  It?s nothing but lies, deception, inferior products, price gouging, and unfixed damage to your home.

unknown

Great installation crew.  There were some issues with one of the windows but the installation manager was fantastic in addressing the issue and would refer Champion to a friend.

Jimmy and crew of three were on time.  Installed all 19 windows in one day!  They trimmed and caulked on day 2.  They were good craftsman and worked hard.

I drove to their showroom just about the time that the salesperson or manager, I am not sure, was leaving for lunch. When I walked into the store he got back out of his car and came back into the showroom. I explained that I was looking for windows for a patio enclosure project and gave him the basics of what I wanted to do. I was very surprised when he shot me a estimated minimum price for the job without even getting the details and sizes of the windows I was wanting to use. The minimum price he told me was more than double of the three previous Angie's list businesses that I had already talked to. I was fairly disappointed in the exchange that we had, so I thanked him for his time and left the store. I did not do business with them.

They did a good job. I had some follow up issues with them. There were some leaking problems twice after they finished the sunroom. It was a little bit of an issue trying to get them back out to fix that. I can't say I was entirely satisfied with their response to the leaking. They finally put some sealing on the roof. They did make it to our satisfaction so we haven’t had any more problems with it. The salesmen were really good. They have a nice showroom in the area that we went to. We actually looked at a sunroom before we signed the contract. They seemed to be very professional. I think the products are really good except for the leaking, but other than that, we are pleased with the results. It is a very nice looking room. I thought they were pretty expensive.

It did not go well. We felt very pressured! The price of the job went up 42% if we didn't sign up that minute. We just don't do business that way. However, the salesman was professional and the quality of the product seemed very good.

This was a great project. We were considering a deck rebuild but hate insects. Was then considering a screened in porch to replace the deck but that would not do anything about the cold and hot Kansas extremes. Decided on a sun room as a 3 season solution. Checked around and did not like the big box solutions as they just looked too flimsy. Had done siding and windows with Champion 9 years ago and liked their work so looked over their sun room solution and fell in love with the design, construction, materials - the whole package. We started in February with weather battling the guys all the way but they pushed through. I took off to monitor the foundation work just because I am like that and it was hard for them but I know they did a high quality job as I was there. The rest of the construction was equally high quality with Dustin having better ideas along the way than the original design called for. For example, he was able to modify the tie-in to the house giving us an additional foot in ceiling height then planned. Putting us at a full 8 feet. It was a hard job as the back of the house is very irregular to include a cantilevered area that required extra foundation support by code. But no p[problem, Champion was right on it and added additional pilings. 
The deck is almost done now; we are putting in the flooring and still deciding on what type. We did have a heat pump HVAC hotel type wall unit installed for around $1000 that will make the large, spacious room a full four seasons respite for my wife and I. And that came form Champion. Also had vertical blinds installed and full glass on the front wall with mostly full glass on the two side walls except for the 3 foot kick panel area and I wanted some more insulation there. As it is the floor is a very thick sandwich of plywood and insulation like styrofoam. Roof panels are also sandwich foam construction for heat insulation in summer and to prevent loss of heat in winter. 
Wife and I have already spend many evenings out there some where we watched a snow or rain storm. With all the glass, it is a joy to be able to see everything and still be cozy inside!
A special kudo to John McConnell as project manager. We was tireless in his efforts to ensure we got a magnificent area that exactly fits our expectations. Thanks you, John. You were great. 
Highly recommend.

Very good experience from timeliness of appointments, professionalism of staff, to the impeccable care of the installers.

They were on time and very efficient & informative about the windows.  They were also very nice & pretty quick. When I measured the windows a week later, I noticed there was all this silicon on the sills. I wanted to do window treatments and I called Champion back twice and they said they would send someone out to fix it. The first time I called back, I spoke to the salesman and he sent Bobby out to look at it. I waited two weeks, but no one ever came back out. Their customer service isn’t great. It’s the crew who did the work I take issue with. There is no follow through.  They left some of their plastic in the backyard when they left. They also left paint chips outside. As of now, I still have received no response from them.

It went wonderful!!! Completed it all in one full day. We are very pleased. We couldn't have asked for more professional and caring men in our home. We were truly impressed. We would most definitely use their services again in the future.

The quality of the windows is very good. Our problem is the damage done to the interior trim of the windows was never repaired. We are disappointed with the follow-up.

unknown

On time, clean and organized.  On task at all times.  Told it would be from 8:30 a.m. to 2:00 p.m.  Actual time from 8:30 a.m. to 12:30 p.m.  Hauled away old windows and cleaned up.

Installer called on Sunday to tell us our window was in the next available day’s time. They were on time. Cleaned and explain, how to clean, remove windows screen, very professional

Installation was all done in less than a full day. The crew was very professional and knew exactly what they had to do. I was apprehensive at first having no idea what the job would look like by the end of the day, but as the first window was finished, I was amazed how it looked like it was the original window but new. The new windows were sealed inside and out, there is no way any air could get in or out the way these windows were done. It is six weeks later and family has not even noticed that there are new windows and a new door in the house, which is exactly the way I wanted the new units to be, just like the old ones.
When the crew left, the grounds outside the house was spotless, just like they had never been here. That is a sign of a professional crew, they came in, did their jobs and left without a trace, GREAT!
I would recommend this crew of workers from Champion windows to anyone.

Crew was on time, professional, clean and friendly.  Made the improvement even more enjoyable.

Great!  The team of installers were very professional, clean up was great, walk through was thorough..we are very pleased with our new windows.

The installers arrived when they said they would. Very professional. Did a nice job and cleaned up after completion.

Professional, good quality windows. Everyone was polite, installation was prompt and professional.

Looked at many different windows for replacement.  Pella, Anderson, Champion, Alcoa, and a couple of other brands I cannot remember.  Champion ended up with the highest bid, even though they were having a "sale".  But I really liked the windows, and felt quite comfortable with the salesman.  Didn't ever feel like he was pulling the wool over my eyes.  Yes, he did pull out all the stops, but I am able to see through the BS. 
I replaced 5 windows. All the same windows about 35" X 45".  2 windows on the back of my house, 2 on one side, and 1 on the other side.  My house had/has original 1951 windows all over the house.
Placed my order mid May 2012.  They came to measure the next day.  Told me it would be 4-5 weeks before installation.  3 1/2 weeks later, I received a call that my windows would be in 2 days later. Scheduled the installation for the next week. 
The installers arrived right at 8, as scheduled.  The 2 installers quickly got to work.  But before starting, they asked me to look over the windows for damage.  Didn't see any issues, but they were still wrapped.  I was amazed at how quickly they had the first window out.  They did put up plastic around the insides of the windows, but I think it just hindered their ability to work.  They diligently worked all day, without taking even a lunch break.  After they had the windows on the back wrapped, I realized my glass block window trim looked ridiculous.  I asked them if they would be able to wrap this window as well.  After a quick call to Champion, and $70, this window trim was wrapped as well.  Best $70 I've ever spent.  Would have driven me crazy if I hadn't had it done right away.  My windows were finally installed, and they looked fantastic.  They showed me how the windows worked, and what problems to keep an eye out for.
I haven't had any problems with the actual windows in the year they have been installed.  Wanted to wait and give a review after I had the windows for a year.  I have had a problem with the caulk they used.  It attracts dirt like nobody's business.  I could clean the caulk every day.  I have spoken to several people about this, and they are supposed to come re-caulk all of the windows.
All in all, I am extremely satisfied with my windows. They are easy to operate, and so easy to clean. I plan to replace the windows on the front of my house next summer, and will be using Champion again.

My salesman was a little intense for me but I liked what they offered, so I bought.   Someone came and measured windows one week later.  I was told it would take 4-5 weeks to make the windows and ship them to Kansas City.   They installed the windows (vinyl)  and wrapped the trim boards around the windows (in aluminum) about a month after I ordered.  A very nice family installed the windows and came back the next day to wrap the trim.  They did an excellent job and were very professional and friendly.
One screen had a hole and two screens were not pulled tight, so I ask them to fix them.  It took them 2 1/2 weeks to return and then I told them I was not happy about the wrap on one of the windows.   He was very agreeable and said they would fix it the way I wanted.   He didn't return for 11 days and then brought the wrong color but he did come the next day and did an excellent job.  
I am very happy with the way the windows look and how they are working.   I hope the guarantee is exactly as I was told.  I would suggest them to anyone.