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Santa Fe Air Conditioning & Heating
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Santa Fe Air Conditioning has been "Making Life Comfortable" since 1987. We hold both Master Mechanical and Master Electrical licenses. Our company is large enough to meet all your heating and cooling needs, but small enough that you receive personal service from a staff that truly cares! Servicing the entire Kansas City Metro area.
Business highlights
Emergency services offered
38 years of experience
Services we offer
Heating & air conditioning service & new equipment installations. Indoor air quality systems, including the Air Scrubber!
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8268 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 4% | ||
| 1% | ||
| 1% | ||
| 2% |
Showing 226-250 of 268 reviews
Don P.
Jun 2015
They did okay.
Response from Santa Fe Air Conditioning & Heating
"Thank you for your feedback, [Member Name Removed]...we appreciate it!"
Marilyn B.
Jun 2015
See above
Response from Santa Fe Air Conditioning & Heating
"Wow...thanks (removed member name)! We appreciate you taking the time to recognize both Santa Fe and Dennis. Happy to hear he was able to fix the issue on his first visit out. Please let us know if there is anything further we can help you with."
CLIFFORD F.
Jun 2015
The appointment was set through Angie's List and they followed-up immediately. I messed up and gave the wrong address for the service but they exceeded my expectations handling my mistake. John was extremely friendly and professional, explaining everything and answering all of my questions. I will definitely be using Sante Fe Air in the future.
Response from Santa Fe Air Conditioning & Heating
"Great to hear, (removed member name)! Thanks for the opportunity to service your home! We look forward to seeing you next time."
Jenny M.
Jun 2015
Wonderful. Very personable and professional.
Response from Santa Fe Air Conditioning & Heating
"Thanks for the feedback, (removed member name)! We look forward to seeing you in the fall :)"
Roger R.
Jun 2015
Gentlemen came to the door, was very kind and quick to explain what he was going to do. I have an old central air unit and explained that it may need freon. He explained the system and how the freon works and runs though the system and the causes of leaks.
Checked system, was very efficient and helpful in explaining what he was doing. Made me feel better about whole system. Did not try to sell me a new system, did not paint a doom and gloom picture which has happened to me in the past, and why I will use Santa Fe Air Conditioning and Heating in the future.
Checked system, was very efficient and helpful in explaining what he was doing. Made me feel better about whole system. Did not try to sell me a new system, did not paint a doom and gloom picture which has happened to me in the past, and why I will use Santa Fe Air Conditioning and Heating in the future.
Response from Santa Fe Air Conditioning & Heating
"Thank you, (removed member name)! We appreciate your feedback, and we are honored to service your home!"
William S.
Jun 2015
This was a Big Deal for a 3 ton unit 14.5 seer. I had to upgrade to a 3.5 ton which was an additional $500. The pad and whip were extra. Marco and Brent arrived right on time and got to work immediately. I took about 3.5 hours to complete the job. They are a great team. Marco is the lead and very knowledgeable and experienced. They treated my house with respect. Marco made sure to check everything from getting the proper parts off the truck to every installation procedure. He even installed an additional flexible drain for my humidifier at absolutely no extra cost as a customer courtesy. I was very happy with JJ, the sales agent and Marco and Brent. I appreciate that a quality local company offered a good value and their installation exceeded my expectations.
Response from Santa Fe Air Conditioning & Heating
"Wow...thanks (removed member name)! I'm glad our first impression was so positive. Thank you for taking the time to recognize the crew at Santa Fe. Enjoy your new air conditioner....thinking you got it just in time for the heat that's headed our way :)"
Garry D.
Jun 2015
The job went very well. They did have to come back a week later. As they did not have a long extension ladder with them at the time. The had to seal some vents, which caused no problems in between.
Response from Santa Fe Air Conditioning & Heating
"Thanks for the review [member name removed]! We appreciate the opportunity to work with you, and your purchase of the Big Deal for a new air conditioner! Please let us know if we can do anything further to assist you."
Pete C.
Jun 2015
unknown
Response from Santa Fe Air Conditioning & Heating
"(removed member name) - thank you for taking the time to give us some feedback....and for being a great customer! We'll see you next season :)"
Nancy L.
Jun 2015
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Response from Santa Fe Air Conditioning & Heating
"Thanks again, (removed member name)! We appreciate the opportunity to service your home!"
Chris H.
Jun 2015
The services were performed very well. I learned about my system and signed up for a maintenance plan. Great service by both the operator/schedulista and the technician
Response from Santa Fe Air Conditioning & Heating
"[Member Name Removed] - Thank you for taking the time to recognize the crew at Santa Fe! We appreciate your feedback as our goal as a team is to ensure customer satisfaction. We look forward to seeing you in the fall, but if you need us between now and then, don't hesitate to call :)"
Nancy L.
Jun 2015
The service man was prompt, courteous, and had a lot of knowledge about what he was doing. I would say we were very educated about our system after he left. He explained everything very thoroughly. And was receptive to our questions. He left us with the feeling of confidence in our plans. Also the guys that put our unit in a couple years ago were very, very professional and really knew what they were doing.....A+
Response from Santa Fe Air Conditioning & Heating
"Great news, (removed member name)! Thank you for sharing your experience with us. We look forward to seeing you in the fall!"
Marlin S.
Jun 2015
unknown
Response from Santa Fe Air Conditioning & Heating
"Thanks [member name removed] for taking the time to complete a review. We appreciate it!"
Kim S.
Jun 2015
They were punctual and the price was very reasonable. I would definitely recommend this company to all my friends.
Response from Santa Fe Air Conditioning & Heating
"Wonderful news, (member name removed)! Thanks for sharing....we appreciate it :)"
Chris S.
Jun 2015
I am on their yearly maintenance plan which means they service my system in the fall and spring. If a repair is needed, they have been professional and explain what needs to be replaced and why.
Response from Santa Fe Air Conditioning & Heating
"(removed member name), Thank you for taking the time to give a review. We appreciate it very much! We look forward to seeing you in the fall, but if you need us before then, don't hesitate to call!"
Lisa M.
Jun 2015
On May 8, Santa Fe Air serviced my air conditioning unit and made several repairs. Over the Memorial Day holiday, my air conditioning stopped working again so they returned on May 29. It was important to me to receive the same technician and they agreed. He arrived within the promised time and had quickly isolated the problem. It was a new issue and had nothing to do with their earlier service, but because they had recently been to my house, I was not charged for the service call or any of the repairs. I have never been treated as honestly and fairly by an HVAC company as I have been by Santa Fe Air. I use them at my business too. They are better than any company in Angie's List in the KC metro area because I have used others from Angie's too. If you haven't bought their current maintenance agreement special on Angie's you should do so before it expires. It's an incredible deal.
Response from Santa Fe Air Conditioning & Heating
"[Member name removed], We are honesty touched by your words. Thank you for sharing your experience with us. We do our best to meet our customers needs and requests, to do a thorough job at every service call, and to educate our customers about their heating and cooling systems. Santa Fe truly appreciates the opportunity to service your home, and you deserve the best at each visit!"
Roland T.
May 2015
unknown
Response from Santa Fe Air Conditioning & Heating
"Thank you for taking the time to give us a review, [Member name]! We look forward to seeing you in the fall!"
Jonathan D.
May 2015
unknown
Response from Santa Fe Air Conditioning & Heating
"Thank you for taking the time to give Santa Fe a review, [Member name removed]....we appreciate your time and the opportunity to service your home!"
Charlotte D.
May 2015
unknown
Response from Santa Fe Air Conditioning & Heating
"Wonderful news, [Removed Member Name]! We are happy that you were happy!"
Neal Y.
May 2015
I was very pleased with the service and professionalism of Daniel with Sante Fe Air. I felt they went above and beyond by showing up on a Saturday with no additional cost and making the calls to Trane to find out what was covered by the manufacturer rather than just selling me a new one.
I plan to use them for the repairs and would highly recommend them for your heating and cooling needs.
I plan to use them for the repairs and would highly recommend them for your heating and cooling needs.
Response from Santa Fe Air Conditioning & Heating
"[Member name removed], Thank you for taking the time to recognize Santa Fe Air and Daniel. We appreciate that you feel we went above and beyond for the service at your home, but in all honesty, this is just how we operate. At Santa Fe, we feel all of our customers deserve the best service at every visit, and if there is warranty available for you, it is our responsibility to make sure we get you that coverage. Thank you for your business. We look forward to the next opportunity to service your home!"
Alex N.
May 2015
Technician was very courteous and professional throughout the visit. He also replaced our filters as part of the service which is very nice because I never get around to doing it. One of the filters is a very odd size so the technician actually went to his truck and made a customized one with no complaint or signs of annoyance. In the end I was pleased to learn that they were not tr,yang to scam me into overhauling the syste because he only mentioned that that the water pump on the heating unit would be in need of replacement soon. The technician also gave me documentation of his findings including the cost of replacing the pump but did not try to pressure me into buying it at all. This alone was a great deal for what I paid but they will also come out and do it all again before winter. I hope they offer this deal again next year.
Response from Santa Fe Air Conditioning & Heating
"(removed member name), Thank you for your Big Deal purchase AND your kind words about Santa Fe and our technician. We appreciate you giving us the opportunity to show you good service!"
Lisa M.
May 2015
I purchased the Spring/Fall maintenance agreement and Santa Fe gave me the Angie's List deal. The technician was on time. My air conditioning unit was having difficulty cooling the house so I expected repairs. The technician was surprised at the state of the unit both inside and out. I bought my house 3 years ago and have had it serviced every year, but no one has ever reported the issues that were discovered by Santa Fe. Some of them were serious safety issues. The service and repairs took a couple of hours and the technician stayed with it until things worked and looked great. I have confidence that Santa Fe will help me extend the life of my existing unit as long as possible. I also use Santa Fe at my place of business and they are very responsive and thorough at the commercial level too. This is a great company.
Response from Santa Fe Air Conditioning & Heating
"[member name removed], Thank you for the recognition of a job well done. We are happy that you are happy! It sounds like you'll keep cool with the help from Santa Fe :) Please let us know if there is anything further we can assist you with, otherwise, we look forward to seeing you again in the fall!"
Deb L.
May 2015
My husband was home when they came. They actually came early, having called first to make sure it was okay if they came out earlier than originally scheduled. They determined there was something wring with the air flow, and fixed it on the spot. They made a few other adjustments, which have improved our overall experience with our air conditioning. We were so pleased, we signed up to have them come out 2x a year to look at the furnace (in the fall), too.
Response from Santa Fe Air Conditioning & Heating
"(removed member name) - Thank you for taking the time to recognize our hard work! We appreciate your words and the opportunity to service your home very much. At Santa Fe, we strive to complete service on the first visit if at all possible. We're glad our technician was able to diagnose an issue and solve it satisfactorily for you. We think you will appreciate the value of biannual maintenance. Not only can we catch and correct little issues that pop up, regular maintenance will ensure the safety and extend the life of your equipment! Thanks again....and we will see you in the fall!"
Michael S.
May 2015
Duane and team were great to work with. They were extremely quick to do the initial quote and the install happened over two days in some pretty cold December conditions. The install and setup of the new Solar array was flawless. Duane handled everything that needed to happen with the energy company for me and set up my monitoring software to help us keep tabs on our new power creation!
We are absolutely using them again when we expand our array.
We are absolutely using them again when we expand our array.
Response from Santa Fe Air Conditioning & Heating
"[Member name removed] - Wow, thank you for the recognition of a job well done. Duane keeps solar installs running smooth like a well oiled machine! He is experienced and educated not only in solar equipment, but all the local rules and regulations to ensure your solar installation is as simple as possible for homeowners. It is great to hear you are happy with your system, and of course, when you are ready to add on we will be ready to meet your needs! Looking forward to hearing from you!"
Christina K.
May 2015
I am am out of their service area.
Ronald M.
May 2015
The serviceman called to indicate that traffic would make him about ten minutes late. He arrived when he said and was very thorough and efficient. He explained all pertinent facets of the tune-up and service and did so very appropriately. I have always been pleased with the service provided by Santa Fe Air Conditioning.
Response from Santa Fe Air Conditioning & Heating
"So great to hear....thanks [member's name removed]! At Santa Fe, we strive to not only provide the best service for your heating and cooling needs, but to also communicate well with our customers. Keeping you updated about arrival time and educating you on all the work completed is important to make each service visit as detailed and comprehensive as possible. We appreciate your wonderful review, and we will do our best to keep meeting these same expectations for all your future service needs."
Licensing
State Contractor License Requirements
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FAQ
Santa Fe Air Conditioning & Heating is currently rated 4.8 overall out of 5.
Santa Fe Air Conditioning & Heating accepts the following forms of payment: CreditCard
Yes, Santa Fe Air Conditioning & Heating offers free project estimates.
No, Santa Fe Air Conditioning & Heating does not offer eco-friendly accreditations.
No, Santa Fe Air Conditioning & Heating does not offer a senior discount.
Yes, Santa Fe Air Conditioning & Heating offers emergency services.
No, Santa Fe Air Conditioning & Heating does not offer warranties.