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Gray Wolf Plumbing
Sewer Main - Clear, Plumbing for a Remodel or Addition - Install, Faucets, Fixtures and Pipes - Repair or Replace,
About us
Gray Wolf Plumbing is a family owned company with over 40 years experience. We are proud to provide a wide range of plumbing services both commercial (new construction, remodel and service) and residential (new construction, remodel and service). We are happy to provide you with a free estimate. We accept check, debit, visa and mastercard payments. Gray Wolf Plumbing is fully licensed, bonded and insured. Please call our office at 785. 215.6303 for more information.
Business highlights
Emergency services offered
18 years of experience
Services we offer
Gray Wolf Plumbing provides a wide array of services such as plumbing, backflow device installation and testing, camera and location services, drain cleaning (both auger and jetting), gas line and log installation, plumbing inspections and reporting, repairing antique or retro plumbing fixtures., scaleblaster systems, sewer repair and replacement, water heaters (standard tank and tankless), water softener/conditioner/filtration systems
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.984 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 2% | ||
| 1% | ||
| 1% | ||
| 0% |
Showing 51-75 of 84 reviews
Lindsey S.
Mar 2016
Again, everything is working properly so far and looks good.
Also and lastly, I was given the promised $25 discount for finding them on Angie's List. The $60 service fee was also deducted since I purchased an appliance.
Respectful, knowledgeable family company. :)
Also and lastly, I was given the promised $25 discount for finding them on Angie's List. The $60 service fee was also deducted since I purchased an appliance.
Respectful, knowledgeable family company. :)
Response from Gray Wolf Plumbing
"We would like to thank our new customer for taking time out of their schedule to post this review. We strive to provide a quality service experience with integrity. Sometimes experience is what is needed, instead of new parts, as in the shimming of the faucet. Other times fixtures are beyond their useful life span. We will always give our customers the information that they need in order to make the best decisions for their home. Thank you again!"
Tanika T.
Feb 2016
unknown
Response from Gray Wolf Plumbing
"We believe the customer experience begins with the first contact with our customers, phone, email or Angie's List. From first contact, to our technician leaving their residence, we aim for the satisfaction of our customers. We appreciate the time it takes to leave us a review!"
Stephen K.
Feb 2016
The plumber showed up promptly at the time we had scheduled, and was very polite and efficient. He explained what he was working on and gave me some recommendations for how to maintain my plumbing in the future. I am very satisfied with his work.
Response from Gray Wolf Plumbing
"We appreciate the time our customer spent writing this review of our service. We strive to provide a great customer experience for all of our customers and we believe a significant portion of that service experience should be education about the systems that make a home function properly. Thank you!"
Judy T.
Feb 2016
The young man was very professional and polite. Listened to my theories of why this thing mysteriously leaked when we
took showers and my water pressure booster might be involved. He solved the problem without having to pull the stool and tested it to be sure the problem was solved. He showed me the plastic part that was no longer working properly and checked the cut off value to be sure a new one was not needed.
I will make Gray Wolf my plumber for any future plumbing needs.
took showers and my water pressure booster might be involved. He solved the problem without having to pull the stool and tested it to be sure the problem was solved. He showed me the plastic part that was no longer working properly and checked the cut off value to be sure a new one was not needed.
I will make Gray Wolf my plumber for any future plumbing needs.
Response from Gray Wolf Plumbing
"Your time is important to us. Thank you for writing this review. Information gleaned from customer reviews aids us in providing superior service from initial contact to the finished project. We appreciate being part of you family of service providers!"
Mark H.
Jan 2016
Excellent communication with the tech that came out (on time). He followed through on what I was told over the phone when setting the appointment to a T. He actually went under the house in the crawl space to inspect the line before going forward with the clean out. We have older pipes that are cast iron and he told me what he found and what to watch for in the future. Also cautioning me not to use corrosive drain cleaners as the older pipes would deteriorate quicker. He even went so far, at my question, as to give me a very quick cost estimate on replacing the pipe. He did say the estimate wasn't formal and a formal one could be done when I was ready. Have never had anyone who has cleaned the drain before go to this level of explanation.
After the inspection he went forward with the clean out. It was done quickly and cleanly. They were done in pretty short order and confirmed it was just a normal grease build up that can happen in kitchen drains like ours. The drain has been open and running better than ever since they have completed it.
Without a doubt they will have a shot at any plumbing services we need in the future.
After the inspection he went forward with the clean out. It was done quickly and cleanly. They were done in pretty short order and confirmed it was just a normal grease build up that can happen in kitchen drains like ours. The drain has been open and running better than ever since they have completed it.
Without a doubt they will have a shot at any plumbing services we need in the future.
Response from Gray Wolf Plumbing
"Thank you for taking time out of your day to write this review. We are very proud of our technician's knowledge and love to share it with homeowners. Informed customers can plan their projects and budgets in advance, at their convenience. We like that! Thank you for allowing us to perform service in your home."
Lisa D.
Jan 2016
Great! Sheila was very helpful on the phone. I loved the fixture she picked out for me. The service was super. Clean, professional, friendly (but not overly so), easy and done. It works! So very happy!!!! I was coming from a bad experience with a different provider and they made the situation better for me. Will call again. Very grateful, Lisa
Response from Gray Wolf Plumbing
"We appreciate our customer allowing time to review our performance. The additional feedback helps to show us what is important to our customer. We use this information to guide our customer through the plumbing service process. Our hope is that it allows them, armed with information, to feel confident in their choices and pleased with the outcome. Thank you!"
Christopher C.
Jan 2016
The work went well. Very happy with the results and the knowledge to work around the challenges of an old farm house. They were timely and very professional and always stuck to their estimate, even though they ran into unforeseen challenges. I also enjoyed the Angie's List discount and Sheila Wolf, billing, customer service, REAL BOSS, etc, caught it after they inadvertently billed me without the discount and gave me a double discount on the next bill. I had not noticed so she gave me an extra $25 off I didn't even realize I had coming. Excellent customer service and I will use again.
Thanks,
Chris Carter
Thanks,
Chris Carter
Response from Gray Wolf Plumbing
"We want to thank our customer for taking time from his busy schedule to write this review. We sincerely want to know how our customers perceive our work in order to continue improvement. Thank you!"
Adam M.
Jan 2016
unknown
Response from Gray Wolf Plumbing
"We appreciate the confidence and trust that our customers bestow on us by allowing us to work in their home. Our customers are very busy and we want to thank them for their time and attention leaving this review. Thank you!"
Ken J.
Jan 2016
unknown
Response from Gray Wolf Plumbing
"Our customer's time is precious and we appreciate their effort to leave us an honest review. We use the information contained to continue striving to provide the kind of service that our loyal customers have come to expect. Thank you for the opportunity to perform work in your home!"
Sara J.
Jan 2016
Great. Very nice and professional.
Response from Gray Wolf Plumbing
"We would like to take time to thank our customer. Not only for supporting our business but for using some of their valuable time to write this review! Your reviews are great feed back and allow us to improve our service in the future."
DEAN Y.
Nov 2015
unknown
Response from Gray Wolf Plumbing
"Thank you for taking the time to leave this review! There are at times complicated jurisdictional issues that involve the cooperation of several entities. We were happy to make an effort on your behalf to fully understand the issues to be addressed and provide information and guidance. Thank you for putting your trust in us."
Sally W.
Sep 2015
unknown
Response from Gray Wolf Plumbing
"We try very hard to provide the best service experience possible. Sometimes that means helping others meet the needs of our customers, i.e. the HOA in this case. We appreciate the opportunity to say thank you to our customers that take time out of their busy schedule to leave us an honest review. Thank you!"
John S.
Sep 2015
unknown
Response from Gray Wolf Plumbing
"I would like to thank our customer for taking precious time to write this review. We try to use all reviews to identify opportunities to improve our customer service. Thank you for helping to make us even better!"
Sharla B.
Aug 2015
Gary, who was the main person who helped install the sump pump and returned when I had the sewage issue, was a kind, patient and very knowledgable employee. I also appreciated that Sheila, at Gray Wolf, managed to get me assistance after working hours on the very day I had the backing up sewage issue. She also explains plumbing issues in a very thorough manner.
Response from Gray Wolf Plumbing
"We are very proud of our employees. They truly care about providing our customers with exemplary service. We also take pride in our customers being able to make the best decisions for the care of their homes. We do that through education on the systems that they have in place and explaining the work that needs to be done in order for them to meet their maintenance goals. We appreciate that our customers take the time to give us honest reviews!"
Sharla B.
Jul 2015
The provider was thorough, friendly, and treated me with respect, which I appreciated.
Response from Gray Wolf Plumbing
"The time taken to write this review is precious and we appreciate it. Thank you for giving us the opportunity to work in your home!"
Karel H.
Jun 2015
Their visit went very well overall. It started out a little rough, when they accidentally let my dog out of the house. (She was quickly found at the corner gas station.) I showed them where and what needed to be done and they immediately got to work. They explained what they were doing and why. When they needed a part they did not have on hand, they left to go to a hardware store to purchase the required part and returned shortly to install it. They gave me a discount because they let my dog out of the house.
Response from Gray Wolf Plumbing
"We would like to thank our customer for taking the time to give us their review! The technician felt terrible about the dog getting out and felt that a discount was the only way to show the home owner how serious we are about taking care of our customers, even the 4 legged ones. Thank you."
Diane L.
Jun 2015
prompt and efficient service. Pleasant to work with. So far so good, so I'd have to say excellent job!
Response from Gray Wolf Plumbing
"Thank you for taking time out of your schedule to leave us this review! We strive for great customer service and your review will help us meet that goal."
Jessica M.
May 2015
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Response from Gray Wolf Plumbing
"We would like to take this time to thank our customer for using their valuable time to write this review. We always strive to improve our customer service and use this information to do so. Thank you!"
Rebecca P.
May 2015
The whole experience was wonderful. Not only was Gene right on time (I was given a one hour window, and he arrived right at the beginning of the window), but he was knowledgeable and pleasant to talk to. Even though I live in Lawrence, I chose this Topeka based plumber because of the number of recent great reviews on Angie's List. For customers in Shawnee County, the service call charge is $60, and for outside of Shawnee County, it is $80, but it was well worth it. Gene answered all my questions clearly and effectively. And I felt good about his work.
We had a plumber from another company come a year ago who replaced the rear hydrant with a Woodford hydrant. Now, this year, we couldn't get it to turn off. And last year we had trouble turning it off toward the end of summer. Gene explained that during the soldering process, that plumber had accidentally gotten some solder into the hydrant, and that was why it couldn't be turned off. He called that a "no no," but was very diplomatic in explaining the other plumber's error.
Additionally, the plumber from a year ago (just added a review for this company with a service date 4/22/14) had fixed the front yard hydrant, but it was leaking again this year. Gene explained to me why it was leaking (the stem packing needed to be tightened) and showed me how to do it if it happens again. He did this instead of trying to sell me a new hydrant in front. In fact, he told me it was a quality hydrant, and he recommended not replacing it.
Finally, Gene also showed me how to fix the sink stopper if we have problems again.
I should also mention that the person taking the calls, Sheila, was also very knowledgeable and communicated well over the phone. When I first called to make the appointment, I was apprehensive about getting a plumber because of last year's experience. She communicated with confidence, which led me to go ahead and make the appointment.
Quality work and products. Great customer service. A plumber who knows how to do the repairs and can speak well to customers. That's why they get an A.
We had a plumber from another company come a year ago who replaced the rear hydrant with a Woodford hydrant. Now, this year, we couldn't get it to turn off. And last year we had trouble turning it off toward the end of summer. Gene explained that during the soldering process, that plumber had accidentally gotten some solder into the hydrant, and that was why it couldn't be turned off. He called that a "no no," but was very diplomatic in explaining the other plumber's error.
Additionally, the plumber from a year ago (just added a review for this company with a service date 4/22/14) had fixed the front yard hydrant, but it was leaking again this year. Gene explained to me why it was leaking (the stem packing needed to be tightened) and showed me how to do it if it happens again. He did this instead of trying to sell me a new hydrant in front. In fact, he told me it was a quality hydrant, and he recommended not replacing it.
Finally, Gene also showed me how to fix the sink stopper if we have problems again.
I should also mention that the person taking the calls, Sheila, was also very knowledgeable and communicated well over the phone. When I first called to make the appointment, I was apprehensive about getting a plumber because of last year's experience. She communicated with confidence, which led me to go ahead and make the appointment.
Quality work and products. Great customer service. A plumber who knows how to do the repairs and can speak well to customers. That's why they get an A.
Response from Gray Wolf Plumbing
"Our Customers are our top priority. We would like to thank you for spending your valuable time to write this detailed review. Because of information like this we have a better understanding of what is important to our customers and how to provide it to them. Thank you for supporting our business!"
Al A.
May 2015
They're a small company and they did a good job. We have two hot water heaters and one of them had been leaking and kept leaking and he recommended to put some paint on it and this and that and that's what we ended up paying him to do and he did a fine job. We had another plumber come in when we had all this other work done and that plumber said, "wow, they did a good job." He even said, "there was nothing I need to do." We wouldn't really have any reason not to use them again. We didn't feel like they got to us or anything so I'd say it was reasonable. It was excellent. We haven't had any problems with it an we didn't have to call him back. They set all our expectations upfront and they lived up to that. They were very responsive in calling and getting the job done. The guy that came out was the owner.
Response from Gray Wolf Plumbing
"We would like to thank our customer for taking the time to post this review. The opportunity to work in someone's home should not be taken lightly. Customer service is our # 1 priority and we strive to improve with every review sent to us. Our customers are the best. Thank you!"
Emma R.
May 2015
The men arrived on time and was very nice and professional. They were here for about 5 hours and left me a note that explained what was going wrong with my sump pump since I was at work.
The next day Sheila the office manager gave me a phone call to explain more in detail on the issue and made sure I understood it before hanging up. That is some amazing customer service!
Their prices are a little higher BUT you will not be upset on the money you spend due to the high quality of work the company performs.
I had other plumbing companies in my house to work on issues and I was not satisfied with the quality of work.
I will defiantly use Grey Wolf Plumbing again!
The next day Sheila the office manager gave me a phone call to explain more in detail on the issue and made sure I understood it before hanging up. That is some amazing customer service!
Their prices are a little higher BUT you will not be upset on the money you spend due to the high quality of work the company performs.
I had other plumbing companies in my house to work on issues and I was not satisfied with the quality of work.
I will defiantly use Grey Wolf Plumbing again!
Response from Gray Wolf Plumbing
"We would like to thank our customer for spending valuable time to post this review. We appreciate the opportunity to work in your home, and the confidence you have placed in us. We strive to improve our customer service and these reviews help us do that. Thank you!"
Randy N.
May 2015
They showed up on time, were professional, and cleaned up after themselves. The blockage was farther out than they expected, but they stayed with it until the drain was clear, which was a relief.
Response from Gray Wolf Plumbing
"We would like to thank our customers for taking their time to post this review. Our customers are the best! We use these reviews to maintain our high standard of customer service."
Kelvin S.
Apr 2015
They were on time and professional.
Response from Gray Wolf Plumbing
"I would like to take time to thank our customer for writing this review. Our customers are our greatest asset. Their trust in us and opinion of our work is our highest priority!"
Ann M.
Dec 2014
It went great. Very professional. Nice job.
Response from Gray Wolf Plumbing
"Thank you for taking the time to write your review of our service. We appreciate your trust in us to work in your home. Our customers are our greatest asset!"
Laura L.
Dec 2014
unknown
Response from Gray Wolf Plumbing
"We would like to take this time to thank our customer for using their time to post this review! Our customers are our greatest assets."
Licensing
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FAQ
Gray Wolf Plumbing is currently rated 4.9 overall out of 5.
Gray Wolf Plumbing accepts the following forms of payment: CreditCard
Yes, Gray Wolf Plumbing offers free project estimates.
No, Gray Wolf Plumbing does not offer eco-friendly accreditations.
No, Gray Wolf Plumbing does not offer a senior discount.
Yes, Gray Wolf Plumbing offers emergency services.
No, Gray Wolf Plumbing does not offer warranties.