Thomas Appliance

appliance repair, small appliance repair service

About us

Thomas Appliance Repair has been servicing North West Indiana for the past 40 years. We specialize in all major appliances and take pride in our customer service. We look forward to working with you! PLEASE MAKE CHECKS PAYABLE TO: WILLIAM THOMAS

Business highlights

51 years of trusted experience

Amenities

Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.8147 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
9%
3
1%
2
0%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.7
responsiveness
4.8
Showing 76-100 of 147 reviews

James C.
01/2016
5.0
Actually, this was a repair of a dryer, not an install (which we first thought we were going to hire them to do ). The repair was excellent. I only wish we had known to use them to repair our washer instead of buying a new one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$175

Traci s.
12/2015
0.5
The repairman told me that my valve on gas fireplace was faulty and that he could fix it with the old parts for $150 or put new parts on it for $300. I went with the $150 option...it worked for about 24 hours. I had another repair company come out and they ran an inspection on all parts..valve was not faulty at all. it was the switch to turn it on and off that needed to be fixed. I feel like I was ripped off.

Rating CategoryRating out of 5
quality
1.0
value
0.5
responsiveness
1.5

$150

Mary K.
12/2015
5.0
very knowledgeable and efficient; quality service; easy service experience

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$145

Marlena B.
12/2015
5.0
I hadn't had our gas fired place inspected in 10 years. The tech was very helpful and clean with all the soot and didn't mind me asking tons of questions. He was quiet, polite, and didn't mind teaching me things about the fireplace itself. Price was lower than I had been quoted from other places. Def would use again if needed or refer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$150

Bruce D.
11/2015
4.0
Very prompt, courteous and would definitely hire him again. Knew what he was talking about.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$125

Dennis F.
11/2015
4.0
called first. Came earlier than appt. time. Easy to ask questions and made reasonable suggestions. Explained what he inspected in an easy to understand manner. Pleased with his service and others should also be satisfied.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro
$150

Kathy L.
11/2015
5.0
After three years of not being able to get down and light my family room fireplace, I now have fire! Unknown to us there was a thermostat to control it. It was not working but after calling Thomas Appliance within an hour of my phone call the service man was at my door. The service man left, went and bought a new thermostat, installed it, put a surround around to cover up the previous holes and checked everything out. He was finished and done with before Michael even knew he was there! Five star service from Thomas Appliance *****!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Brenda H.
10/2015
5.0
I hired them to clean the fireplace chimney in my rental property. I live 1200 miles away and have a property manager handling the details. So i really cant speak on the work quality. What i can say is, the tech responded super quick both times I contacted him and had appointments available the next day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Zerita R.
10/2015
5.0
Very dependable, reliable and knowledgeable! Would hire them again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Marianne or Jim M.
10/2015
5.0
This gentleman is absolutely fantastic and so very, very nice and courteous! I would hire him again in a heart beat and on top of that he is a vet that served in Afghanistan. I would love for others to support him as well. Your not only supporting our troops but you are also getting a really, really good repair guy that is as good and friendly as anyone can get!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$150

art s.
10/2015
5.0
they were on time and very knowledgeable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Art S.
10/2015
5.0
they were on time and very knowledgeable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Richard RICHARD C.
09/2015
5.0
Chris was available to arrive early so it was to our mutual benefit. I was very pleased with how clean and quickly his took my dryer apart to confirm the bushings were worn-out. He was very polite and invited us to call if anything went wrong within 90- days of his repairs and said if any further problems occur to contact them. Very quick response time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$200

Jessica I.
09/2015
4.0
He's very nice

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
5.0

Yes, I recommend this pro

james c.
09/2015
5.0
was fair priced, on time and got the job done. I will use this co. again

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$150

Sara K.
09/2015
5.0
Worked quick and looked at all sides of the issue to insure the job was done right. Price was excellent. I will use this company again in the near future for other work I need done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Sara K.
09/2015
5.0
Worked quick and looked at all sides of the issue to insure the job was done right. Price was excellent. I will use this company again in the near future for other work I need done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$60

Gloria S.
08/2015
5.0
Came on time, went right to work. Installed 2 ceiling fans in about 2 hours and asked to clean up after himself.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$200

Darryl B.
08/2015
5.0
After I called the repairman was there in 45 minutes and did a job

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jim f.
08/2015
4.0
Very responsive for both estimating and service. Regretfully, the job was beyond their capability. They tried but could not complete. They were very fair and did not charge me because they were unable to complete. We're still in th markt for some one who can handle th job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jay J.
08/2015
5.0
This was a quality guy. Due to some changes in our scheduled appointment, he arrived at my home, did the work and was done before I arrived. He waited because he wanted to talk to me about options. I thought that was a step above. Great Guy!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$60

James H.
08/2015
5.0
Quick response and great customer service and thorough job!

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
4.5

Yes, I recommend this pro
$20,000

Contact information

1509 N County Line Rd, Michigan City, IN 46360

https://thomasappliancerepair.wordpress.com/

Service hours

Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
11:00 AM - 6:00 PM
Sunday:
12:00 PM - 6:00 PM

Service Categories

appliance repair,
small appliance repair service

FAQ

Monday: 10:00 AM - 6:00 PM

Tuesday: 10:00 AM - 6:00 PM

Wednesday: 10:00 AM - 6:00 PM

Thursday: 10:00 AM - 6:00 PM

Friday: 10:00 AM - 6:00 PM

Saturday: 11:00 AM - 6:00 PM

Sunday: 12:00 PM - 6:00 PM

Thomas Appliance accepts the following forms of payment: CreditCard
No, Thomas Appliance does not offer free project estimates.
No, Thomas Appliance does not offer eco-friendly accreditations.
No, Thomas Appliance does not offer a senior discount.
No, Thomas Appliance does not offer emergency services.
Yes, Thomas Appliance offers warranties.

Contact information

1509 N County Line Rd, Michigan City, IN 46360

https://thomasappliancerepair.wordpress.com/

Service hours

Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
11:00 AM - 6:00 PM
Sunday:
12:00 PM - 6:00 PM