Thomas Appliance

appliance repair, small appliance repair service

About us

Thomas Appliance Repair has been servicing North West Indiana for the past 40 years. We specialize in all major appliances and take pride in our customer service. We look forward to working with you! PLEASE MAKE CHECKS PAYABLE TO: WILLIAM THOMAS

Business highlights

51 years of trusted experience

Amenities

Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.8147 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
9%
3
1%
2
0%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.7
responsiveness
4.8
Showing 1-25 of 147 reviews

Monica M.
09/2023
5.0
Great communication, friendly tech, fair pricing!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Viveca S.
04/2022
5.0
very professional, nice and good price

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0


John M.
09/2020
5.0
Quick, easy, and efficient. So happy.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Randy W.
08/2020
5.0
William, the owner, came out on his day off to troubleshoot our dryer. He is a man of his word, knowledgeable and professional. Thomas Appliance is reliable; they came on time as scheduled! This is our 3rd time using Thomas Appliance and we highly recommend them.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Rachel H.
09/2019
5.0
Very nice. Offered to come earlier if could. Called and got me in day early. Quick. Very nice. Removed shoes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

James R.
09/2019
0.5
Terrible. Simply terrible. Works out of his home and appears marginally in business. I provided make, model, and part numbers for this fellow that were required to repair cooling fans on double oven. Said he could do the work for a standard charge. He claimed to be getting the parts. He stalled every time I called him to get the work done. One excuse after another. Several weeks passed, but he never responded, never got the parts, never did the work. Never use this fellow!

Rating CategoryRating out of 5
quality
0.5
value
0.5
responsiveness
0.5


Ruth S.
08/2019
5.0
Called pm....they promptly returned call...came following am. Very helpful.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Thomas S.
08/2019
5.0
My dryer quit working on Tuesday, Chris from Thomas Appliance come out on Wednesday and repaired the dryer. Very friendly, polite and professional.. highly recommend Chris! Its nice to know that there are companies and people that still take pride in there work!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$100

Brian S.
03/2019
5.0
I have had Thomas Appliance out to my home to work on my dishwasher and my washer. The guy is great. Very easy going and very, very professional. All the work he does he takes pride in and the work is great. I was new to the area and got lucky finding this great serviceman!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Richard S.
02/2019
5.0
responded in a timely manner - friendly and informative

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Juli V.
01/2019
5.0
Chris from Thomas Appliance was the most courteous, thoughtful and extremely reliable. Thanks to him, he saved me a lot of money allowing me to purchase a used appliance instead of me spending an insane amount of money on a brand new washer. Thank you Chris!!! It’s amazing to find people that are willing to help these days. I would highly recommend Thomas Appliance. 5 star service!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Gloria F.
09/2018
5.0
The serviceman was prompt, courteous, and knowledgeable. He completed the job quickly. The complete bill was less than anticipated, which is always a plus.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$80

linda b.
09/2018
5.0
Excellent service and Chris handled my washing machine repair and was able to take care of the parts for the washer all in one day Very glad to use Thomas Repair I highly recommend this company

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

John V.
09/2018
5.0
Chris did an outstanding job repairing my refrigerator. He was prompt, friendly, and professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$220

Susan L.
08/2018
N/A
Great service she said

Rating CategoryRating out of 5
quality
5.0


tony c.
07/2018
5.0
Called me 5 minutes after I was done filling out the form online. Set up an appointment for the following morning. Very prompt and knowledgeable. Diagnosed and fixed the problem with my dryer. Very pleased with the service and will call again if I need service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$80

Esther V.
07/2018
4.0
Thomas Appliance also will service a commercial location, my dryer was down in my hair salon, and he repaired right away.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro
$140

Mike H.
07/2018
5.0
Only business that responded to home advisor request. Knowledgeable staff

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Karyn S.
07/2018
5.0
Very prompt reply to my request and service call.

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Harold E.
07/2018
5.0
Arrived early. Diagnosed and fixed problem. Came the same day that I called. Fair price. Would recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

chris h.
07/2018
5.0
Excellent service and very knowledgeable. I would definitely use again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Torre F.
02/2018
5.0
The repair man was prompt and quick with the replacement of my disposal unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$100

Jenny S.
01/2018
5.0
Provided a fair estimate and installed the gas line to the grill safely and efficiently. Will definitely keep in mind if I ever need this type of work done again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jennifer R.
01/2018
5.0
He came to repair my dryer within 1 hour. The other places I called needed 1-2 weeks

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$200

Contact information

1509 N County Line Rd, Michigan City, IN 46360

https://thomasappliancerepair.wordpress.com/

Service hours

Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
11:00 AM - 6:00 PM
Sunday:
12:00 PM - 6:00 PM

Service Categories

appliance repair,
small appliance repair service

FAQ

Monday: 10:00 AM - 6:00 PM

Tuesday: 10:00 AM - 6:00 PM

Wednesday: 10:00 AM - 6:00 PM

Thursday: 10:00 AM - 6:00 PM

Friday: 10:00 AM - 6:00 PM

Saturday: 11:00 AM - 6:00 PM

Sunday: 12:00 PM - 6:00 PM

Thomas Appliance accepts the following forms of payment: CreditCard
No, Thomas Appliance does not offer free project estimates.
No, Thomas Appliance does not offer eco-friendly accreditations.
No, Thomas Appliance does not offer a senior discount.
No, Thomas Appliance does not offer emergency services.
Yes, Thomas Appliance offers warranties.

Contact information

1509 N County Line Rd, Michigan City, IN 46360

https://thomasappliancerepair.wordpress.com/

Service hours

Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
11:00 AM - 6:00 PM
Sunday:
12:00 PM - 6:00 PM