State of the Art Communications

Description of Work: Needed reliable internet

Description of Work: State of the Art Communications (SOTAC) is a small mom/pop owned and run business run by Steve and Kristy Jones of Kokomo, Indiana. It is also known as Tri Care Auto Group which is for used car sales and RV services. Steve and Kristy also have a web site for the same location listing Tri County Mini Trucks as "a Division of Tri County Auto Group." All operations are out of a small building in Russiavlle, Indiana and this is only one business. There are no "groups" or "divisions." He also claims to have been in the internet broadband business for over ten years, claiming "since 1998." Steve and Kristy are both primarily used car salesmen and both are local bus drivers. They are spread pretty thin... and this is evident in the kind or quality of service I received. I purchased high speed broadband services from SOTAC from Feb-Apr 2011. I purchased 1Meg broadband service package and voluntarily prepaid for one years service in advance. After 6 weeks of marginal service, my relationship with SOTAC was terminated. The 1Meg speed service that I received was mostly at less than 200-500K speeds running less than half of what was promised. The speeds often dropped to as slow or low as dial up rate speeds around 30k. Furthermore, for half of the period I had SOTAC broadband service, it was completely out and inoperative. I experienced a 50% working service rate. One time, the owner Steve cited the outage was due to a lightning strike- but it took nearly two weeks to get the parts in for the repair, clearly showing that SOTAC lacked the inventory or logistics to obtain the necessary parts in a timely manner to provide customer service.