"[Member Name Removed], I believe you have A&M Home Services confused with another company. We have no information in our database for you or your address. We have not done any work at your address. Feel free to contact our office at 574-855-1050 if you have any questions."

"I apologize for the confusion. The discrepancy in time was due to the difference between eastern and central time, and the sales associate was unaware he was late because he was under the impression that the appointment was central time. The sales associate had to confer with the owner of the company about the project, the estimate was for basement waterproofing and to install push piers to secure the foundation, therefore he had to email the estimate after he had talked to the owner of the company. I'm sorry for any confusion that this may have caused, if you have any more questions or concerns feel free to contact our office by phone at 574-855-1050"

"I am sorry you feel this way Mr. [Member name]. When we first showed up to your property to do the $99.00 inspection and seal, we removed 5 trash bags full of leaves and debris (about 200lbs)from your flat roof that you told us was recently repaired, this is not included in the deal you purchased and we did it free of charge. We inspected your entire roof and sealed everything necessary. During our inspection we took pictures of all the problem areas, we showed you some areas of concern, including your Chimney flashing which was in such bad shape it could not be sealed. We also pointed out in your home that there was some dry wall damage and you stated that was previous damage and you already had it fixed and were not interested in fixing it. You then signed a contract to have us fix your flat roof that was currently leaking, this did not include any chimney work as you stated you already had it fixed and were not concerned about it. As Jesse and I (the owner of A&M) were leaving you stated you had one more concern with a small overhang on your house, Jesse got his ladder back out and sealed that area. The day after we left Angie's List called us to make us aware you purchase these deals on Angie's List and then try to get refunded and leave bad reviews for the contractors. You also called us the next day and stated you had another area of concern, we sent our service tech out and you stated you wanted your gutters cleaned out which our service tech performed at no cost. Before we started the flat roof you again called and we sent our service tech out again and he sealed an area that you were concerned about again at no cost. The flat roof was then fixed, there have been no leaks since and instead of paying the bill, you are now trying to claim that we were supposed to re flash your chimney. That work is not on the contract and you stated you were not interested in getting it done because you already had it fixed. So we sent Jesse back out to give you an estimate to re flash your chimney which was an estimate for $1,500.00, NOT A BILL. I believe we went above and beyond and i'm not sure there is anything else we can do at this point. If you are an Angie's List Member reading this, please refer to all of our other reviews, as this review does not reflect my company in anyway, we should have walked away from Mr. [Member name] when Angie's List called to warn us about him but we have a great reputation of making every customer 100% satisfied."