Plumbing Heating Paramedics

The job was done neatly, quickly an cleanly.

Service person was professional, on time and completed work quickly. I was having guests so needed work done that day so did not discuss price with serviceman. Phoned office next day to ask them to itemize parts/ labor as the price total (including pre-purchased 29.99 service call coupon) was $254 for a 30 minute job to replace a $12 part. I was told the "flat fee" for this job was $223.97 no matter how long the job took . Employee on the phone said they don't charge parts and labor as they charge flat fee. Buyer beware. This is on me as a consumer as I should have said no thanks before job was done but with the holidays and time constraints on my end it was not an option. Would not use this company again.

I advise anyone who uses them to ask for an approximate estimate for a specific service...YOU WILL GET THE SURPRISE OF YOUR LIFE WHEN YOU GET THE BILL!

Great job, right on time. Quick too - it only took him about 45 minutes to get the whole job done, from removing the old disposal to installing the new. Brice was helpful and friendly. We're very pleased.

The guy was very pleasant and very efficient. He worked with me on everything. I have no complaints about the work. I just thought $625 for 3 hours of work was very expensive.

I thought they were very expensive. I really did. Even with $25 or $50 off or something like that, it was still very expensive. I didn't have any issues with the workers. I tried to get information from whoever answered my phone call, when I asked to have it done. They seemed to have no clue about what they were talking about or what I was talking about. I really did not like whoever I was talking to. Whoever answers the phone, definitely, I think were not up to par. I did have a problem with that part.

They did a thorough job and met all my expectations. I would use them again in the future.

Bryce was professional, yet friendly. Felt comfortable as a woman alone with him in my house. Finished the work in a few hours. The house had to be plumbed for the softener as there had not been one before. Explained ins and outs of the appliance. Answered questions. Cleaned up beautifully when job was completed.

They were good. They cleaned up after themselves.

They were great. They were fine. He came out. He had somebody training with him. They did what they deal said they were going to do. They came out within ten days of the purchase. I liked that they were on time, friendly, and discussed our options. The work they did was fine. I felt it was a little hard sell on buying a new unit and getting it from there place.

Always prompt, professional, and reasonable.

Bob was delayed because of nails in tires. Once here he was very efficient and fixed our problem.

Purchased $29.99 coupon for a Service Call. I had a leak under my Kitchen sink. Provider repaired the leak to my satisfaction. The technician was very knowledgable, quick and efficient. I felt confident in the work that was done.

Great!!! They were very professional and took away my old water softener too. Great doing business with them.

It went VERY well. Brandon was helpful, friendly, and even cleaned my drains for free while he was testing the water. Very professional!

This was my second experience with PHP (which should tell you something in itself!) Both times, providers have been available within 24 hours to address issues. They have both been extremely professional, friendly, and thorough. Before I call a professional, I check as many things as I can think of, and both of them listened to what I had done and didn't waste time checking things I had already ruled out. In both cases, I had feared the problem may be worse than it ended up being, and rather than pretending it was bad and charging me more money because I wouldn't have known better, PHP's plumbers fixed the issues in the simplest, most efficient, most cost-effective manner possible. They've also been happy to take a look at any of my "While you're here..." questions, only charging me if work actually needed to be done. If something is easy and simple to do myself, they'll tell me how to do it instead of charging me hundreds of dollars to have them do something easy, though they're always willing to do it if asked. This most recent time, the problem was in one of my tenants' units (I own and live in a 3-plex) and I wasn't able to be home as soon as the plumber was available to get to the house. He figured out how to solve the problem without needing to get into my basement and was in excellent communication with me by phone while I was on my way back to the house. PHP has earned their place as the first call I'll make when I have plumbing problems--until I have them re-pipe the house and stop having to worry about it!

Was professional and efficient. Advised me of some issues that needed attention but no hard sell. Even pointed out some non-plumbing issues and advised me to contact someone to address those. The heater has been performing my better, and though he did not say his work would stop the rattling of the heater, I have not heard any since he drained it.

Both technicians were on time and very professional. They showed me the issues and they fixed to my satisfaction. No more leaks in the AC and the furnace is ready for fall!

Great! Quick response, very nice to work with. Bryce - he is excellent!

The plumber inspected whole house plumbing . Very thorough - flushed water heater. Jason, HVAC, inspected and clean furnace filter, and recondition humidifier. PHP guys are the best I've ever experienced. I'm 70 years old.

The technician was not able to do the work at all. He said the fixtures were too old and there were no parts. A few months later I called another plumbing company and they came and did all the work! I just don't think the first technician knew how to work on an old house.

Came to do an annual furnace inspection. We pay 149/yr for which they do an ac inspection, furnace inspection, and plumbing inspection. During said furnace inspection we were told the faceplate to the heat exchanger was cracked. The tech did show me the crack that was quite tiny but was part of the heat exchanger itself and was still under warranty. He told us the heat exchanger could be replaced for $1500. Then he started talking about how deadly carbon monoxide was and that we should probably have it replaced. He provided a quote to replace as well as quotes for two new furnaces and also an entire furnace/ac system. The following day we got a second opinion and the tech at another company said there was nothing wrong with the heat exchanger and the crack, regardless of size, was only on the faceplate which could not emit carbon monoxide due to the system design. When asked how much it would cost to replace the part, if we ever decided to, we were told about 4 hours at 129/hr, or around 1/3 the cost. I was reluctant to write this review because PHP has done work for us in the past and we've been happy but felt the need. The tech either didn't know what he was doing or was trying to take us for a ride. Either way I don't think we'll be using them again.

I could not be happier with the quality of work. Our technician Randy was very professional. The company had given me a time between 10 and 12. He called at 10:30 to say he was on his way. He arrived soon after and began dismantling our old water softener.When it was time to install our new water softener, he realized that they had loaded the wrong one. He called the company and they said to install it anyway so we got a free upgrade. I thought this was very nice because they could have told us that they would have to reschedule. After he had it installed, he explained in detail how to use it (the settings, etc). He took away our old softener.He was extremely knowledgeable about the product. I would definitely use this company again.

The plumber arrived on time, shut the water off, and rebuilt the leaky faucet.

Brian indicated that furnace was clean, that all air handlers produce mold and that I may possibly consider installing a UV Light after I had the ceiling drywall replaced, and duct work cleaned. He advised me that they (PHP) did not clean up mold but he helped to set up an appointment with a restoration company that could probably help me out.