Advanced Restoration & Waterproofing

"I appreciate the kind words this member has shared about our company! Positive feed back is GREAT. As the Managing Partner of ARW I use this in meetings with the staff. It helps everyone on board, keep in mind that every action we take when dealing with our customers has a direct effect on the future of our company. I promote with my entire staff two characteristics that in my opinion are at the top of any list: 1. HONESTY. 2. None agrresive sales ( By the way if I thought any of members on our staff was missing in either of these important characteristics, they wouldn't be part of our staff ) In this case it looks as if the member recognized both of these characteristics in Luke. WE just simply aim to find out what is going on ( Sometimes nothing ) and share with the member what we believe to be the best options to repair or service if needed. We will never try and sale more than what is needed and you will not get those pushy call backs that some company's do on a daily basis. We may follow-up with a call or email a few times over a week or month to answer any questions that may have developed. Thats ALL! I look at it this way, members on Angie's List are smarter than the average bear, thats why they are hear to begin with, they want the best. After we do our intial inspection and estimate, members are qualified to make their own desicions without a pushy salesman calling all the time. If you have a basement, crawlspace, foundation, or restoration issue give us a call. We'll shoot straight with you. You have my promise. Sincerely, Mike Bird, Managing Partner Advanced Restoration & Waterproofing, LLC ( 317 ) 358 - 6178 arwbuildsitright.com"

"It's been really great working with these members. I have did all I could as contractor in helping these folks out. Over the years my company has done alot of restoration work that has been covered by insurance. So as you can well imagine I have a pretty good grip on what most insurance companies "do" and "do not" cover. The damage done to their home by water most certainly should have been covered to the tune of about $4,500 - $5,500.00. However, Travler's Ins. company came up with a lame excuse and said it was ground water. Thing is the water was coming from 4' above the ground. We decided to do the work at cost to help these folks out. We can't do this all the time, but sometimes there are those special circumstances that call for someone or some company to step up to the plate. This was one of those times. We were glad to be part of the solution! Mike Bird, Managing Partner Advanced Restoration & Waterproofing LLC Office ( 317 ) 443 - 6893 Cell ( 317 ) 358 - 6178 WE DO THE JOB RIGHT THE 1ST TIME"

"I'd like to thank the member for posting a positive review of my company on Angie's List. As an "A"rated company, we work very hard to maintain a very high standard. We recognize that it's the high standards that we practice on a daily basis that propelled us in to this rating to begin with. I also understand that sometimes mistakes happen. When a mistake has been brought to my attention, I have only one response, What can I do to correct the issue immediately? Although the member did not choose to install what is commonly referred to as a " waterproofing system" the sump pump system has been improved dramatically from what was originally installed. If water were to come into their basement now, Simply installing our " Hydraway Waterproofing system will stop it. We offer a Lifetime transferrable warranty with these systems. No further sump upgrade would be needed, and the installation time could be cut down to 2 days."

"We just completed the member's work today. When we recieved the call to do his inspection we learned that it was essential we get started and complete the work quickly. He informed our office manager the he was in the middle of having hard wood floors installed and work had stopped because they had found water in his crawlspace. We moved quickly to accommodate the member's needs. As a result he informed me today the company installing the hardwood floors will begin the installation by Friday, April 13th. Although he experienced a delay he will be back on schedule soon and will soon have his beautiful hardwood floors completed soon. I appreciate the members words of kindness. Our company works hard to do the very best job possible and leave no trace we where ever there to begin with. It's great he took notice of this and mentioned it in his comments, for which I'm thankful. Sincerely, Mike Bird, Managing Partner Advanced Restoration & Waterproofing LLC Office ( 317 ) 443 - 6893 Cell ( 317 ) 358 - 6178 We do the job RIGHT the 1st TIME!"

"I appreciate the members comments and look forward to providing services for her should she decide to have the work completed. I would also like to thank her for the HIGH GRADES she gave our company. It's always great to be in the field as the owner of ARW and spend time meeting with our customers. Time restraints no longer allow me to do this all the time, however, I'm always available by appointment. In regards to the inspection, I would just take a moment to explain, it is more detailed than what we consider an estimate only appointment. For example in the 15 point inspection we are going to cover such things as drywall cracking, doors and windows sticking, positive/negative drainage, soil type, mold level etc. We also be will be providing a grade from A through F. When we do the free estimates we provide an estimate only along with verbal counsel in regards to the issues. The 15 Point inspections are great to have along with home inspection reports if you are buying or selling a home. It's important to note as well, if a member chooses to have additional work completed as result of the inspection, we will refund the initial investment back them. WE look forward to serving more members through, ANGIE'S LIST BIG DEAL PROMOTIONS! Sincerely, Mike Bird, Managing Partner Advanced Restoration & Waterproofing LLC Office ( 317 ) 443 - 6893 Cell ( 317 ) 358 - 6178 We do the job RIGHT the 1st TIME!"

"Working with the member's was great. I appreciate the good report on our company. As the member suggested we did run into several issues on this project that were out of the ordinary. I recieved a call from the member a couple days after we had installed his waterproofing system. He said water had appeared in SE corner of basement floor. I was shocked. I notified him that I would be out right away to find out what was causing it. We checked the system by flooding it, and it was working properly. I intially thought the cinder blocks may have concrete higher in the cavities than we normally find, and possibly the concrete had just not set properly. We bore new weep holes higher and placed fans on the wet area. A few days later it rained and the problematic corner had another wet spot. The east wall had a horizonal crack in it. I thought it possible that water could some how be making its way through. I met the member and flooded the out side for about an hour. Eventually water showed through the crack. We placed hydra shield over the two walls, and installed a 25' surface drain outside. No additional cost to the Hansons. I called the member just a few days ago confirming that after a few very hard rains he had NO WATER in his basement. Sometimes oddities in jobs happen, it's important to me as a consumer to know that when I hire a company they will be available to follow through, after I pay the invoice. I carry this philsophy over into my business practice. I strive to have customers for life. This means customer service has to be second to none. If your considering our company for your waterproofing, foundation, or restoration needs, we appreciate you, and look forward to meeting with you. Sincerely, Mike Bird, Managing Partner Advanced Rerstoration & Waterproofing LLC Office ( 317 ) 443 - 6893 Cell ( 317 ) 358 - 6178"

"I really appreciate Member kind comments, and especially think it's so kind of her to nominate our company for the, PAGE of HAPPINESS! Our comany strives hard to please our customers. I'm pleased to know that we met this goal for Member. I look forward to being able to help her with her crawlspace and drainage needs. Sincerely, Mike Bird, Managing Partner Advanced Restoration & Waterproofing Office ( 317 ) 443 - 6893 Cell ( 317 ) 358 - 6178"

"I'd like to thank Member for posting the report to Angie's List. I really enjoyed working with Member. When I showed up initially he showed me his issues and explained that he wanted it fixed and put back together like it had never happened. I assured him that my company could do that, and that I would need a few days to summit a bid to him. Member had a leak in two dormers that caused damage to the siding, structural wood, insulation, textured ceiling, baseboards, and carpet. Mold was also present. I submitted my proposal and he contacted me several weeks later informing me that he had settled my company, for which I'm very thankful. After completing the work Jesse said that I could use him for a reference any time and that he would refer customers to me in future for their home repair needs. Sincerely, Mike Bird, Managing Partner Advanced Restoration & Waterproofing LLC Office ( 317 ) 443 - 6893 Cell ( 317 ) 358 - 6178 www.arwbuildsitright.com"

"I want to thank Member for posting this response. I was called out to their home investigate how they might be getting water in their basement closet. After investigating, I found in the crawlspace that backed up to to the basement, they had a sump pump with a discharge line. It was leaking into the cinder block cavity. So when it rained the pump would turn on and immediately start pumping water into the cavity and straight into the basement closet. We changed the discharge, installed a new pump, and applied a mold treatment. We are thrilled to hear the basement closet has been dry ever since. Sincerely Mike Bird, Managing Partner Advanced Restoration & Waterproofing LLC Office ( 317 ) 443 - 6893 Cell ( 317 ) 358 - 6178 www.arwbuildsitright.com"