WJS HEATING & COOLING

"THE MEMBER IS CORRECT IN THAT WE DID PRICE HIS JOB AND TELL HIM THAT WE OFFERED FINANCING. HOWEVER, HE FORGOT TO MENTION THAT WE NEVER TOLD HIM THAT THE EQUIPMENT WE AGREED ON WAS ONE THAT WE AT THE TIME OFFERED FINANCING. WE WERE WAITING FOR THAT TO GO THROUGH WITH THAT MANUFACTURER AND STILL ARE, WHICH IS INFORMATION THAT WAS SHARED WITH THIS MEMBER. WE, DID APOLOGIZE WHEN HE CONTACTED US ON THE DAY THAT WE WERE TO START WORK FOR THE FINANCING MIS-HAP AND EVEN AGREED TO GO AHEAD AT START WORK AT WHICH POINT HE BECAME HOSTILE. WE THEN TOLD HIM THAT AS SOON AS WE HEARD SOMETHING WE WOULD LET HIM KNOW, THAT WAS ON A WEDNESDAY. THE FOLLOWING MONDAY HE CALLED US AND BECAME VERY DEMANDING AND OFFENSIVE WHICH WAS MET WITH A MOMENT OF UNPROFESSIONALISM, ANGER, AND HUMAN EMOTIONS. FROM THE VERY START OF MY DEALINGS WITH THIS MEMBER I HAVE FELT THAT IT WAS A BIG MISTAKE TO HAVE DEALT WITH HIM AND AM GLAD THAT HE DOES NOT WANT ME DOING ANY WORK FOR HIM. ALL I CAN SAY IS THAT I WISH IT HAD NEVER HAPPENED BUT I'M HUMAN TOO AND CAN ONLY TAKE SO MUCH BADGERING BEFORE I RETURN THE SAME CONDUCT."

"I MADE SEVERAL ATTEMPTS TO CORRECT ANY PROBLEM THAT WAS PRESENT. THE MEMBER REFUSED TO ALLOW ME TO DO SO, AND THEREFORE, I FEEL THAT I HAVE GONE ABOVE AND BEYOND MY RESPONSIBLITIES. THE FACT THAT THE JOB PASSED COUNTY INSPECTION OVER 2 YEARS AGO ALONG WITH THE FACT THAT I TOLD THE MEMBER MY COMPANY WOULD FIX ANYTHING THEY WEREN'T HAPPY WITH AT NO COST TO THEM LEADS ME TO BELIEVE THAT I CAN NO LONGER ALLOW THIS TO GO UNANSWERED."

"I HAVE MADE SEVERAL ATTEMPTS IN MY RECORDS TO LOCATE THIS CUSTOMER AND HAVE BEEN UNABLE TO DO SO. I BELIEVE THAT THIS MEMBER MAY HAVE ME CONFUSED WITH SOMEONE ELSE."