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Williams Comfort Air

4.6(
1,400
)
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Generator - Install,

About us

Williams Comfort Air and Mr. Plumber combine to create the most comprehensive, client-focused home service company in the Indianapolis area. Our process-driven team of experts is connected through a commitment to excellence, and a passion for serving others. We earn trust by educating on options, working in the best interest of every client, and backing up everything we do – in writing. Our goal is to exceed your expectations to provide a true comfort experience that feels right, because you know it’s right.

Business highlights

Emergency services offered
59 years of experience

Services we offer

Air Conditioner Installation, Air Conditioner Repair, Air Conditioner Replacement, Air Handler Installation, Air Handler Repair, Air Handler Replacement, Blower Door Testing, Dehumidifier Installation, Dehumidifier Repair, Dehumidifier Replacement, Drain Cleaning, Duct Cleaning, Duct Sealing, Ductless Installation, Ductless Repair, Ductless Replacement, Electric Furnace Installation, Electric Furnace Repair, Electric Furnace Replacement, Fan Coil Installation, Fan Coil Repair, Fan Coil Replacement, Faucet Installation, Faucet Repair, Faucet Replacement, Furnace Installation, Furnace Repair, Furnace Replacement, Garbage Disposal Installation, Garbage Disposal Repair, Garbage Disposal Replacement, Gas Line Installation, Gas Line Repair, Gas Line Replacement, Heat Pump Installation, Heat Pump Repair, Heat Pump Replacement, Humidifier Installation, Humidifier Repair, Humidifier Replacement, Jetting, Media Air Cleaner Installation, Media Air Cleaner Repair, Media Air Cleaner Replacement, Preventative Maintenance, Reverse Osmosis Installation, Reverse Osmosis Repair, Reverse Osmosis Replacement, Sewer Installation, Sewer Repair, Sewer Replacement, Shower Installation, Shower Repair, Shower Replacement, Sump Pump Installation, Sump Pump Repair, Sump Pump Replacement, Tankless Water Heater Installation, Tankless Water Heater Repair, Tankless Water Heater Replacement, Toilet Installation, Toilet Repair, Toilet Replacement, Trenchless Pipe Bursting, Tub Installation, Tub Repair, Tub Replacement, Tune Ups, Ultraviolet Light Installation, Ultraviolet Light Repair, Ultraviolet Light Replacement, Water Heater Installation, Water Heater Repair, Water Heater Replacement, Water Line Installation, Water Line Replacement, Water Link Repair, Water Softener Installation, Water Softener Repair, Water Softener Replacement

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.61,400 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
8%
3
4%
2
3%
1
4%
Write a review

Filter reviews by service

Showing 276-300 of 1400 reviews
EDWARD P.
Sep 2016
5.0
Yes, I recommend this pro
unknown
Bonnie O.
Sep 2016
5.0
Yes, I recommend this pro
Several weeks ago, I had occasion to have my air conditioning unit checked. I had signed up for a one-time service about three years ago and was so pleased with the work that Williams Comfort Air did, I signed on for three years of maintenance on my furnace and air conditioning systems. On this last visit, in addition to servicing my A/C, Steve Strange was able to discover how to set my very old thermostat back so it would cool to 60 degrees. I didn't tell Steve this, but I would have paid a million bucks for this miracle. Whenever the technicians from Williams come out, I don't get the feeling that they are on the clock and can only spend a certain amount of time on the equipment. They unfailingly explain fully what they are doing. They also try to educate me on whatever aspect of their service about which I am confused. I am one satisfied customer of Williams Comfort Air and can recommend their services to you wholeheartedly.
Stephanie H.
Sep 2016
5.0
Yes, I recommend this pro
unknown
Bruce M.
Sep 2016
5.0
Yes, I recommend this pro
unknown
Don S.
Sep 2016
1.0
$7,000
The furnace was improperly installed. I called william's and they asked for pictures. I only wanted them to reinstall the furnace. They won't call us back or talk us. Three months after buying the furnace, they came out to do maintenance on a different furnace. They said they had someone to work on our water heater. They came out and then said I had no hot water. I called my plumber out, and he said that they unplugged my water heater and told me it didn't work.
Glenn V.
Sep 2016
1.0
$500
What happened to writing up an invoice the old fashioned way with "Parts and Labor" with an accurate breakdown, as it should be? Requested weekend service to repair the hot water heater. The invoice leaves no evidence to suggest whether a "new" part was installed or not. The section - "Equipment Identification" - it's all blank. Moreover, there is NO "Parts and Labor" listed anywhere on the invoice. The technician did write the invoice as "replaced a regulator on [deliberately unintelligible] gas manifold", total $347 (the handwriting is, otherwise, very legible). He also added a second charge, "Open supply house after hours", total $153. Make note of the new flat rate - "Williams Comfort Air" charges $153 to retrieve a part after hours. Just curious if all customers get charged the same rate.. Why not $75 or $100, but exactly "$153"..?! It's obvious that the technician's bottom line had to add up to an even $500. This is just not right. Writing an accurate invoice is not rocket science. Please gentlemen! You lost my business..
RANDALL M.
Sep 2016
5.0
Yes, I recommend this pro
unknown
Gage P.
Sep 2016
3.0
$7,251
The whole process was great until install. The techs were very unprofessional and smelled like they were smoking illegal drugs while they were doing the work. I called to have some of their work redone because I wasn't satisfied. That was an ordeal as well. I also never got my thermostat that goes with my unit that I paid for. Just a bad experience all together.
CLAUDIA B.
Sep 2016
5.0
Yes, I recommend this pro
unknown
Delbert S.
Sep 2016
5.0
Yes, I recommend this pro
.
Dan H.
Aug 2016
4.0
Yes, I recommend this pro
unknown
LARRY P.
Aug 2016
5.0
Yes, I recommend this pro
unknown
JEFFREY H.
Aug 2016
2.0
$11,000
Three years ago they installed two gas furnaces and two central air conditioners. I finally decided to write a review because the list of problems they have caused me continues to grow, even three years later. I have called many times over the years and customer service is usually friendly and sympathetic, offering to send a technician out (who cannot fix the problem or takes multiple trips to do so) or saying they need to escalate the issue and I will be called back (which has never happened on any call). One customer service rep even berated me for not calling sooner. Here is a partial list of what they did wrong: 1. Installed too small of a unit for the second floor. The air conditioner cannot keep up with the heat when the exterior temperature is in the high 80s or hotter. I found this out after I finally called to get a second opinion. 2. The second opinion also informed me that the old owners added too many supply vents that our system was not built for. Williams Comfort Air did not inform me of this. 3. Did not seal the ductwork immediately leaving the furnace. All of the hot air was blowing into the closet. They didn’t fix this until the THIRD technician came out. 4. Did not install the internet accessible thermostat I paid for. Gave an excuse about not being able to run wires and giving me an upgrade instead, which did not have the additional capabilities they stated. They fixed this after two years. 5. The sales rep gave us no options for different efficiencies or types of units. Our A/C broke in midsummer and in a rush to get it fixed I accepted the quote without the proper research or questions on my part. In hindsight I would have paid for a more efficient unit had I been offered one. 6. I spent hours cleaning up after the technicians installed the units. 7. We have a pipe that runs above our bedroom that bangs when the furnace comes on. I showed the technician the exact pipe in the attic but he said I needed all new ductwork instead for $2,700. This time their incompetence bordered on being a scam.
Response from Williams Comfort Air
"Williams Comfort Air is a company based on trust and customer service. According to our records, we installed 2 gas furnaces and 2 air conditioners per contract on June 21, 2013. The air conditioning units that we removed were 2 ton units, the two new units were also 2 ton units. On November 29, 2013 we were called to address duct issue next to the furnace. We found the transition duct board needed to be re-taped and sealed with silicone. On January 21, 2014, a technician went to the home to look at the noise issue in master bedroom when the furnace kicks on. After getting in the attic, the technician found the branch runs were half flex and half metal, some ducts were taped together, exhaust fans ran on 2 different types of duct and taped together, etc. We gave 2 options to bring the exhaust up to code and a third option explaining if nothing was completed the noise would return. We completed the last cooling maintenance on July 29, 2014. In September 2015, we returned to replace the thermostat with a wireless. We have not been called to return to the home since for any issues or required maintenance. We hope to have the opportunity to once again earn your trust. Tina Festa - Client Assurance Manager"
Eileen S.
Aug 2016
5.0
Yes, I recommend this pro
unknown
Response from Williams Comfort Air
"Thank you for taking the time to post a review. We look forward to serving your future heating, cooling and plumbing needs. Tina Festa - Client Assurance Manager"
Ann M.
Aug 2016
5.0
Yes, I recommend this pro
$900
Our AC stopped working 2 days before we were having company over Memorial Day weekend, and we were able to get William's Comfort Air to come out the same day we called for service. Our technician was very friendly and knowledgeable.
Response from Williams Comfort Air
"Thank you for taking the time to post a review. We are available for emergencies 24/7, 365 days a year. We look forward to serving your future heating, cooling and plumbing needs. Tina Festa - Client Assurance Manager"
George M.
Aug 2016
5.0
Yes, I recommend this pro
unknown
Response from Williams Comfort Air
"Thank you for taking the time to post a review. We look forward to serving your future heating, cooling and plumbing needs. Tina Festa - Client Assurance Manager"
Yunfeng Z.
Aug 2016
5.0
Yes, I recommend this pro
unknown
James B.
Aug 2016
5.0
Yes, I recommend this pro
unknown
Response from Williams Comfort Air
"Thank you for taking the time to post a review. We look forward to serving your future heating, cooling and plumbing needs. Tina Festa - Client Assurance Manager"
Stanley W.
Aug 2016
5.0
Yes, I recommend this pro
unknown
Response from Williams Comfort Air
"Thank you for taking the time to post a review. We look forward to serving your future heating, cooling and plumbing needs. Tina Festa - Client Assurance Manager"
Kent B.
Aug 2016
5.0
Yes, I recommend this pro
unknown
Response from Williams Comfort Air
"Thank you for taking the time to post a review. We look forward to serving your future heating, cooling and plumbing needs. Tina Festa - Client Assurance Manager"
Henry C.
Aug 2016
5.0
Yes, I recommend this pro
unknown
Response from Williams Comfort Air
"Thank you for taking the time to post a review. We look forward to serving your future heating, cooling and plumbing needs. Tina Festa - Client Assurance Manager"
Donald W.
Jul 2016
5.0
Yes, I recommend this pro
unknown
Response from Williams Comfort Air
"Thank you for taking the time to post a review. We look forward to serving your future heating, cooling and plumbing needs. Tina Festa - Client Assurance Manager"
Ronald E.
Jul 2016
5.0
Yes, I recommend this pro
unknown
Response from Williams Comfort Air
"Thank you for taking the time to post a review. We look forward to serving your future heating, cooling and plumbing needs. Tina Festa - Client Assurance Manager"
Linda H.
Jul 2016
5.0
Yes, I recommend this pro
unknown
Response from Williams Comfort Air
"Thank you for taking the time to post the review! I am happy to hear we were able to get your new system working correctly. We look forward to serving your future needs. Tina Festa - Client Assurance Manager"
Beverly F.
Jul 2016
5.0
Yes, I recommend this pro
unknown
Response from Williams Comfort Air
"Thank you for taking the time to post a review. We look forward to serving your future heating, cooling and plumbing needs. Tina Festa - Client Assurance Manager"
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Showing 276-300 of 1400

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Williams Comfort Air is currently rated 4.6 overall out of 5.

Williams Comfort Air accepts the following forms of payment: CreditCard

Yes, Williams Comfort Air offers free project estimates.

No, Williams Comfort Air does not offer eco-friendly accreditations.

No, Williams Comfort Air does not offer a senior discount.

Yes, Williams Comfort Air offers emergency services.

No, Williams Comfort Air does not offer warranties.