Service Plus Heating Cooling Plumbing

I have to say I am becoming somewhat disenfranchised with Service Plus. At the end of the day, they do have what I consider to be the most professional techs. Very courteous, prompt, do what they say they will do, and so on. When you pay them to do installation work, they do it well and provide good warranty support. Whenever they were in our house they were very concerned with being clean, putting down tarps/plastic, and vacuuming up any debris. Unfortunately, with my cooling tune-up, heating tune-up, and some plumbing work earlier in the year I have come to the conclusion that the techs are more interested in sales commissions than ensuring they do quality preventative maintenance work. Certainly, all the extras that Service Plus provides do create additional overhead, and not charging extra for weekend/after-hours rates just means everybody who has their work done during the weekday is just paying more. But in my mind, the value is simply no longer there. After the last visit to my house for a heating tune-up I do have to question their ethics. My furnace had been replaced by the seller of my home with a new high-efficiency unit (builder-grade which the techs love to poo-poo, but it works). The tech came to my house and performed a couple tests and informed me that my blower was "amping" too high on startup and also that it was blowing too hard causing the temperature differential between supply/return to be too low. The price quoted to fix was for a new $750 blower motor. Upon doing a little research, I found it to be fact that performing an amp test on the blower motor starting and running thereafter while the furnace door is off (which it was) is not a valid test. It always reads too high when the door is off. Secondly, it was a correct diagnosis that the temperature differential was 10 degrees too low, and that the blower was pushing the same air speed on heat that it does for cold, when in reality you don't need as much air flow when in heating mode. Since I have a home warranty paid for by the seller of my home, I opened a ticket for this case. Contractor came out, agreed with Service Plus diagnosis, spent 2 minutes doing some re-wiring, and the problem was solved. I saved $690 after paying for the $60 trade-call fee. Going forward, I intend to find a company that I can simply pay market rates for their time performing annual preventative maintenance, rather than pay for a loss-leader coupon/deal where the premise becomes "what can we sell you why we are here" rather than the true task at hand of performing preventative maintenance.

I must admit, that this company excels at professionalism. We have not always had the best of luck with contractors. They usually show up hours after their appointment, try to push products, or aren't well versed in options. Service Plus had non of these down-falls. They excelled at professionalism, product knowledge and reliability. I felt as though I could really trust them. I would refer them to anyone.

It went great, I called in the morning on new years eve and they had someone out at the house by noon that day. He inspected it and and suggested we replace the thermal coupe which he already had in his truck. Total job time was less than 30 minutes. The unit is old and it needs replaced but is in a rental property so I just wanted to repair it for now. It was very nice that Service Plus wasn't trying to push me into replacing and were willing to do the repair work.

They completed part of the job and came out at the end of the week to complete due to the fact we were waiting for information from our home warranty company. The young men were very courteous, knowledgeable, on time and very efficient. We will definitely use this company again.

My 20-year-old water heater finally decided to fail the day before I planned to leave town for the holidays. I called Service Plus due to good reviews on Angie's List and they were able to accommodate me, sending a technician the next morning - a Saturday - at no additional charge. The technician was pleasant and informative, answering my questions about tank-style and tankless. I ultimately chose a tank-style, and he was able to pick it up and install it that morning. In and out in 3 hours with no issues. I did not shop around for pricing given the circumstances (hence the B rating for price), but I got the peace of mind and convenience I wanted.

Very professional, courteous, and they came to the house fast. Ended up using another provider with a cheaper deal.

Tech was only able to go in about 25-30 feet because of roots and the cutter he had on the machine, per tech, he had a 3" cutter and was cleaning a 6" line with roots.

Everything went well well. Technician was professional although he didn't arrive on time. He did finally call and apologized because central dispatch was supposed to update me and they never did.?

Great! The technician called before coming, was on time (early actually, which was perfect) and was very nice. He explained what he was doing, some issues that he saw and some considerations for the future, without pressure to purchase additional services. He wrote a very lengthy description for me to reference in case I do decide to make the suggested changes. He performed the work in a timely fashion. I would definitely recommend them!

They came the day after christmas and installed a new furnace and they did a great job.

Job done properly by a very competent, cleanly serviceman.

The service provide was very rough on the furnace and broke PVC piping for drinage. Did not fix the broken PVC until I asked him to do so. Did not even botherd to look into the filters. When I enquired about cleaning the blower, the service person replied 'I did not think it is needed'. Same story about the filer. Did not even botherd to open the filer chamber to see if it is dirty. When asked about the filter, I was told to put the filters in the dish washer and put them back. I am extremely unhappy with the level of service provided and did not meet the deal details on the Angie's list advertisement for this service. I had previously signed up for 2 years maintenence contract with this service provider and I will be cancelling that contract due to poor showing during this service call.

They called ahead and arrived promptly. Technician was courteous and competent. I would definitely recommend and use again.

work went really well and the system works great

The service person came at the scheduled time and followed our instructions on house rules. Moreover, provider respected our request for non smoking service person and sent per request. The inspection was done thoroughly and we were notified of specific plumbing problems in each one of the areas and explained us how to resolve the problem.

At first I wasn't sure about the wisdom of letting a bald man named Lex into my house. He seemed friendly enough though and didn't appear to be pursuing any plans for world domination on this particular day. I followed Lex as he performed the service. He was very thorough and explained everything he was doing. He was also very nice to my children, both of whom were exceedingly curious about the work that Lex was doing. I wound up purchasing a service contract at the end of the service (which was my plan when I purchased the Angie's list deal). About my only complaint/concern is that Lex recommended that I replace a worn capacitor and promised a call the next day with a price so that we could get the replacement scheduled, but I never heard from him. At some point I'll give him or Service Plus a call about that. The main office did call to follow up the next day, but they didn't provide any information about the capacitor. At least as far as I've seen so far, Lex didn't leave behind any kryptonite, so I think the service went fine.

Our initial appt had to be rescheduled due to a snowstorm that caused some other peoples' furnaces to fail. Representative arrived within the allotted time and was able to perform some fixes that really made the visit worthwhile. Had he not come, I would have had to make a service call later on. Very pleased with the rep's performance and the lack of a sales push. Didn't try to upsell me on anything - just came to do the prescribed work.

The Service Plus plumber, Dan Craig, did an excellent job replacing the leaking water heater and water pressure valve. He arrived the same day I called and replaced the water heater and pressure valve the same day. He went above the normal job requirements and figured out the cause why a 4 year old water heater would leak in that he tested the incoming water pressure and found it was 50% higher than what it should be. This was due to the defective incoming water pressure valve. In replacing the pressure valve and having the incoming water pressure lower to the correct pressure, Dan's going above and beyond his normal duties should let us have a working hot water heater for the next 10 years- the normal life of a water heater.

Provider was on time and professional. He was very thorough and informative. Even though he was unable to confirm the issue, he gave suggestions on how to help keep drains clear. The provider even came on a Saturday to accommodate our schedules which was great.

The guy showed up on time. He inspected my furnace and was giving me his suggestions and explained problems (one of which was putting in a heat pump). He wrote everything down for me so I could give the information to my financial advisor. I thought I was going to get a tune up but he said he couldn't touch the furnace. I feel I could have gotten evaluations for free with other companies. I need to read the fine print when buying the service.

The service turned out find. They came and it turned out fine. The big deal was $59 for $265 of professional plumbing service. They were responsive to making the appointment, and very professional.

When my kitchen sink conveniently backed up on Sunday afternoon I logged into Angies List to find a plumber. We have used Service Plus in the past and when I saw they had a Deal I didn't hesitate to purchase it. The Deal was $49 for Drain or Sewer Line Clearing; I then headed over to the Service Plus website to schedule my service. A representative called me by 8:30 Monday morning to schedule the plumber. I told her afternoon was best for me so she said someone would be at my house between 1 - 5PM and the technician would call me 30 minutes prior to arriving (Awesome, no waiting around!). Steven called me at 12:30 to say he would arrive at 1PM. About that same time I recieved an email with Steven's picture and a short bio which was really nice. He was right on time, explained what he was going to do & had my sink working again in about 15 minutes. I showed him my Deal & he said I didn't owe anything additional. *Note: I mentioned to the scheduler that I had the Deal and she said she wasn't sure that it could be used on a kitchen drain, but that the technician would be sure to give me the value of the deal toward my balance. I think they made an exception to accept the Deal for my Kitchen Drain Clearing which was really nice.

He was punctual, polite and thorough. He suggested several options and explained how Service Plus work.

Tim arrived on time.Kept the area clean.serviced the furnace for winter use.

Service man was prompt actually early. Spent a lot of time cleaning and checking the unit. Did find a potential future problem. My wife went down to the furnace and he explained everything completely to her. We had him go ahead and replace the part.