Royal Spa

We worked with Derrick to determine the best suited spa for our use. We chose the Sultan and Derrick went through the process step-by-step and is available almost any time for our questions still today. Derrick is extremely knowledgeable in his expertise, and we felt comfortable throughout the process, from building a tub base, to electrical installation, to the installation of the tub itself and getting our water to the right balance. This spa has been a dream!

The kid was nice and seemed to be capable. I had to leave for work after he arrived. When I got home I still had all kinds of debris in the tub. I tested the chemical levels and they were way off. I called to complain and was told "that was normal". Maybe it is and maybe it isn't but I'll certainly use another company next time.

Overall it was a good experience. The spa was delivered, set up, and filled right at the scheduled time. We had an issue with the swim current not working properly for the first couple of days, but the Service Department was very responsive and got the issue corrected quickly. Everyone from Royal Spa was very knowledgable and acted very professionally. We are very happy with the Spa and its installation.

I talked to Becky Russell (excellent service) when ordering spa essentials. I then had the opportunity to talk to Derek Cleveland (National Sales Manager) who I told of my experience with their spas. A real gentleman and knowledgable.

I believe I recieved a fair price even though they are slightly more expensive than other high end tubs. Everything the sales person described is exactly how things turned out. We set a date for delivery but we were able to move it up because they had everything ready ahead of schedule. They showed up on schedule for the installation. All went fine.

TJ, came to my house twice for repairs on my hot tub. He was very helpful and informed me my hot tub may take up more money than what it was worth. I appreciated this advice so as not to "just take my money". They were quite busy so it took 3 days for an appt. both times.

I just needed the chemical, I went in and purchased.

when we searched for a hot tub we checked out a few different stores, royal spas was more costly but we believe a better quality product, they showed us their build site and how they built and tested it, which help sale the spa to us, they let us pick what we wanted on the tub and what we didn't, they delivered when they said they would and set it up completely and showed us how to manage and maintain the spa, we love it and will definitely shop there again

They are always on time, very professional and knowledgable. I will continue to use them in the future.

They did a great job removing my old hot tub from the middle of a deck, which was built around the old hot tub and covered ~50% of the height of the hot tub. Then they successfully installed the new hot tub by lowering it into the resulting "hole" in the deck without doing any damage to the deck and with only a couple inches to spare on each of the 4 sides of the new hot tub. Really an incredible job of removal and installation. They also customized the stereo system location above the deck surface since it would otherwise have been below the deck and unusable.

I've had no problem with it. I got the chemicals. They had them on hand. There were no lines. I was in and out.

They are a great company, they are really good company to work with, and they make a great spa.

I would recommend them. They spent several hours with us in the showroom and they weren't too pushy.

They were responsive and seem to know their product.

Went in to purchase a shop for a new hot tub and found a floor model that was discounted that we liked. They had a 2 years same as cash offer with Fifth Third Bank which made it affordable so we provided the requested $1000 deposit. After two hours in the showroom (Salesperson had a Dippin Dots business and kept getting interrupted by his employees calling or coming in to drop off cash receipts.) we signed the agreement making sure that the financing term was a condition.
Three days later, bank called to say they could only approve us for a part of the loan on the 2 years same as cash offer. This was not what we agreed to so we called to cancel and get a refund of the deposit. They refused to provide the refund citing that the agreement we signed did not allow for refunds because they start work right away on sales (remember, we bought a floor model so they were out nothing. We fought with them for 2 weeks then filed a Small Claims Court claim.
Went to the court date and the owner of Royal Spa, Bob Dapper, showed up. He was rude and unprofessional, insulting us and our lawyer for being and quot;stupidand quot; and bragging to others waiting in line that he had been in court many times and always won. He bragged that most of the judges in town are customers so he would always win. Shocking given that he was proudly wearing a Royal Spa shirt.
Showed up for the court date and would you believe.....the judge disclosed that he had a Royal spa hot tub and thus he would hear the case or we could defer. At that point, the legal fees were mounting and our hope of ever getting the $1000 back was waning.
Their products are good, but buyer beware.
DO NOT PUT DOWN A DEPOSIT UNTIL ALL YOUR TERMS ARE MET!
Horrible experience and want to vomit every time I see Bob's smiling face on a TV ad saying and quot;Oh the things I do for piece and harmony.and quot; What a selfish jerk. For being an Indiana guy, he sure did not demonstrate those values during our transaction.

They did a good job. They have always been punctual and completed the service work that is required.

The rest of the story is still to come...

It was for a brand new spa, so we spent about $8000 on that service. It is a spa that in above ground but in an enclosing. They were very punctual and a pretty friendly group.

They came and did some work. They showed up on time. Their work was pretty good. They cleaned up afterwards. I have used them several times. They had to come back and fix the motor problem. They were expensive. I would use them in the future.

The salesperson was very helpful. He answered all my questions. I didn't turn around and had any complaints with their service. The spa has been holding really well. I didn't compare the price. Their pricing was good.

The spa is great. They have four year warranty on the sale and a three year warranty. For some reason if I don't like one of the jets, they will come out and replace it. They would put a different one that I like at no charge. They make it there. He walked me through the whole place and showed me how they make it. Their filters are a lot cheaper compared to other places. They are smart and they know exactly what they are talking about. They told us the differences. The thing works great and I am impressed with them. They are nice and polite. They seem to know what they are doing. They also have custom bath tubs. The guy who I spoke to was in the business for about 14 years and he was very knowledgeable. I would recommend them to anyone.

It's a good company. The first time they came out, my pump had gone out of warranty. They went ahead and honored the warranty because it was so close to the warranty date. They are just an excellent company to work with. They are very responsive. They back their equipment and products 100%. They are pretty available. You can set up an appointment online. They are very accommodating.

About four months after purchase, the tub shut down and we were a bit freaked. My husband called and the tech walked him through what to do via phone. He stayed on the line until it was running. Minor thing that we now know how to handle if it happens again.

We have worked with the owner of Royal Spa, Bob Dapper and have come to a happy resolution to the issues we had regarding the spa and the cloudiness of the water in the spa. Bob was responsive to our concerns that we did not get the spa we negiotiated for and is exchanging the spa for a new one with the additional lights we thought we had purchased. Bob also came out to our home and discussed the cloudy nature of the water and resolved that issue too. We appreciate Bob resolving our issues and our new spa is scheduled for delivery on Nov 4th. Bob stepped up and made the it right for us. We appreciate his efforts. Overall experience was atrocious! We had purchased a spa from Royal Spa 12 years ago (a Sultan) and had very few problems with it. The cabinet was wood and had begun to detriorate, so we went to Royal Spa to inquire as to the cost of replacing the cabinet on the old spa. The salesperson in the Avon store made it sound like such a better deal to purchase a new spa then trying to get the cabinet replaced give the cost of replacement and the upgraded features on the new spa. We purchased a new spa and are regretting our decision. First, we did not get the spa we negotiated for. We were under the understanding with the salesperson that we were getting the total light package. We specifically asked him during our negotiations and completion of the invoice that we were getting all the lights demonstrated on the floor model with stereo, waterfall and fountains .. his reply was yes what we saw on the floor model was what we were getting. Not so. As soon as we noticed we did not get the entire package after delivery (next day), we began calling represenatives of Royal Spa. They would not answer the phone or would not return our calls after repeated meassages. One represenative acknowledged to me in a later call they did answer that they had received our voicemail messages. This leads me to belive they are screening their calls in hopes we will go away. Second, we have used the spa once and have since been unable to get the chemicals correct. We followed the instruction manual to no avail and spoken with several individuals of Royal Spa and they all have instructed us to do something different. We have followed their instructions to the letter and the spa is still as cloudy as milk. We are now of the opinion that the filtration system is defective. Again, no represenative of Royal Spa has stepped up to assist with this problem even when asked by us. We have gotten conflicting instructions and the shove-off with this problem too. We never, ever had this problem with our old spa. Royal Spa has no customer assistance and we are seeking a full return of our monies and having the new spa removed. I am appalled at the poor quality of the merchandise we received, the poor customer service after delivery, and dismal corporate attitude displayed by the management of Royal Spa. Customers deserve call backs when promised or at all and resolution to problems. Defective product and defective service. Royal Spa is bad.

Excellent. We have used them for years. Everytime I call they try to walk me through fixing it myself, which I like. We do have the extended warranty, which I am thrilled we bought. We have had some issues, but they have been covered by warranty, and Royal Spa has been quick to respond and come to scheduled appointments.