Rockstars Auto Reconditioning

It was the worst experience I have ever had with a shop of this kind. It was a 2 1/2 month wait for them to put glue over the exterior and interior tears. They also replaced a rusted out rear bumper and put on a bumper that had rust on it also and hid it with stickers and a big magnet. I was told over the phone that it was a "nice chrome" bumper, but dropped in unannounced and let them know my dissatisfaction. The total job was to include new chrome bumpers, alarm, cosmetic repair and driver power seat which totaled over $2700! In the end all I paid for was glued together armrest and vinyl top and a partial rusted rear bumper. The job should have been free, but cost $746 of my hard earned cash. I would avoid this place at all cost.

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I went to Rockstar for an estimate on lrust spots on the wheel frame of my back doors.  Jackie,the wonderful receptionist was most patient as I found my way to Rockstar having forgotten that Hague road vers to the left after 96th St.  I ended up calling her 3 times!  Brandon came out and looked my car over.  He was sooo honest and said it would be better to sell the car than to pay to have it fixed.  He said it would not increase the value very much and although I have a good looking car that runs well with low mileage, it is 11 years old and the rust had gone all the way through.  I did ask about the rubber window lining--no problem. I scheduled this for 2 days from when I first visited, had it done in about 1/2 hour and I used my $25 coupon in Angie's list.  I will definitely go back to Rockstar for any work I need done.  They are honest, efficient and extremely prompt.  I am most satisfied.

My car had been hit in a parking lot.  There was a dent and transfer paint on the fender.   David Wych looked at my car and called in another associate to confer.  He told me the price and how  long it would take and said they would do the best they could to get the paint marks off.  I took a seat in the waiting room and before I knew it they were done.   It looked like nothing had ever happened to the fender!  I was so pleased!  I was recommended to go there by a friend who has used them and I was not disappointed!  I would highly recommend them!

I took my car to Rockstars for many cosmetic improvements. When I first brought it in, the owner looked over the car and took note of all the things I wanted repaired, then later emailed me a detailed estimate for everything. I decided to have half the work done now (headliner replacement and windshield replacement) and save the rest for later, when I had more money. When I got the car back, I noticed a wind-whistling noise through the windshield and a slight rattle in the ceiling (where the headliner was replaced). I emailed the owner, who told me to bring it back and they would give me a ride to and from anywhere I needed to go while they corrected the problems. 
The shop manager called later to say that the rattle had been fixed, but that the wind noise was coming from the area where the side mirror was missing, but I didn't think so, since that mirror had been missing for two years with no resulting wind noise. I disagreed, and emailed the owner to say that I would like the windshield re-sealed. 
When I went to pick up my car that afternoon, I was stunned to hear that they had ordered some sort of clips for the windshield AND a replacement side mirror, and they would paint it and install it the next day, free of charge. Free. How many businesses do you know that would treat a first-time customer this well? And it's not like I drive some fancy car where they might be hoping I'd tell all my rich friends--it's a 2001 Honda Civic that they are lavishing that TLC on! The mirror looks exactly like the original, there's no more wind noise, and not a hint of a rattle in the ceiling. 

Company was busy after bad hail storm.  I took my 2013 Dodge Challenger
in on a Friday and got it back the following Wednesday.  PERFECTION!!  I
am a stickler about my car and they did wonderfully.  There was one
dent they missed however, they said bring it back in and we will take
care of it. 
Wonderful company.  I recommend them to anyone!

I had my 1997 Jeep Wrangler stored for the winter and a mouse nested in the glove compartment.  There was a terrible odor which I could not remove using bleech, fabreeze and other odor removers.  I took the car to Rockstar and they detailed the vehicle and used some type of fog to remove the odor.  The job was completed sooner than scheduled and both the detail job and odor removea exceeded my expectations.  Rockstar is a great place to do business.

Company was very busy with hail damage repair from the recent storms, so I went in expecting to get an estimate and set an appointment for sometime later this month.  Jeff Kobzowicz took time out of his packed schedule to look at my car, and furthermore went on to say he would fix the dent immediately if I wanted.  
Being a type A personality and wanting that dent fixed, Rockstars already won me over with their service.  But the best part was the quality of the work performed....flawless.  Even after the dent was out to my eye, Jeff took additional time to get the job to his personal satisfaction.  
Highly satisfied with Rockstars and would recommend them to a friend.

Absolutely satisfied 100 percent with their services.

Theyn were prompt and finished job on time and were helpful with tips

Overall it went well.  The only suggestion I would make is if you have someone checking out don't talk for 5 minutes on the phone unless you can multi-task.

Work performed was excellent and price was exactly as quoted.

They did a nice job, good attention to detail on my car and looked very nice when finished.

We went to three providers from A/L.  Rockstar was about $200 less than another one.  The third provider's estimator had gone home for the day.
Jason asked us to leave the car for 2 days and we decided on Thursday and Friday.  Jason called on Friday, gave us an update, and asked us to leave it overnight for the paint to dry.  The wife had a 9 a.m. appointment, which is when Rockstars opens on Saturday.  We told him we would get there a little early so she wouldn't be more than 20 minutes late for her appointment.  Finally, Jeff arrived between 9:15 and 9:20 a.m.  (One potential customer came about 9:05, waited about 10 minutes, then left.)
After getting the lights on, unjamming the printer, etc., we left around 9:30 a.m.  So wife was about 45 minutes late.
Our other car has a dent in the driver's door and I had hoped to get an estimate for that, but wife didn't have time.
The resulting work appears to be just fine.  Cannot see where the damage was.
 I recall Jason saying that their work is guaranteed for as long as we have the car, although their material says one year.

It went very well. I stopped by on Monday, and he told me he could get me in the next day. I drove the car over on Tuesday.  A technician rode back home with me, and then took the car back to the shop. They called me on Wednesday morning to let me know the car was completed and that the technician would be coming over to get me. He was a very nice young man named Robert.

Took two hours and I am pleased with the results.

First of all, I had Rockstars do a full scratch removal/paint correction about 2 years prior to this job, when some contractors at my apartment had oversprayed my car with deck stain. My car looked BEAUTIFUL once the job was done, and I was extremely satisfied, as is noted in my previous review of the shop. That job was performed at the old location and with the previous customer service manager, Rip. Rip no longer works at Rockstars and they have moved to a new location.
This time my experience was much different. My paint was pretty well damaged by the car wash (which was partially covering the cost of repair), so it definitely needed some TLC. The new service manager and I agreed on a price that included both the paint restoration and the windshield chip replacement, and the price was definitely fair. I didn't have too much trouble getting a date scheduled, I think it was less than a week before they had an opening for my job. The customer service manager was nice but to be honest quite patronizing towards me.
When I got my car back, it looked pretty decent, and most of the scratches from the car wash were gone, and although a few remained I decided I wasn't going to worry about them. There was still a milky appearance on the surface of the paint, which the customer service manager said was the top coat of wax curing and that after I did a hand wash the paint would look perfect. I waited several days, and then hand washed my car (I have all proper equipment), and was very disappointed with the results. There was HEAVY swirling in the paint, and you could clearly see the sweeping motion where the paint technician had used a rotary polisher. Once the car was washed again, it actually looked worse than it did before I took the car to Rockstars. Even from a distance you could see swirl patterns in the paint. The glass chip was not fully repaired either, there was still an indentation where the center of the chip was and there were bubbles in the cracks. Rockstars' glass technician told me that this was normal (my insurance agent told me this is not true after having looked at the glass).
I was busy graduating college and going through exam week so I didn't have time to deal with the issue right when I discovered it, but I did call Rockstars to inform them of the issue. As soon as I was able to, I called Rockstars to try and schedule an appointment both to review the damage and schedule a fix, and this is where I started having issues. I needed the shop to work with me because I was driving cross country at the time, and was going to have to stop in Indy for an extended period of time in order for them to work on the car. I wanted to schedule a set date that, if we both agreed that additional work needed to be done, the job could be completed. I didn't want to get stuck having to spend 2 weeks in Indy because the shop had booked 2 weeks straight. The customer service manager refused to schedule me for a service date, and even tried to manipulate what I was asking for. After 5 minutes of arguing over the phone, he reluctantly set a date for the following Tuesday and hung up on me.
After debating for a while, I decided not to return to Rockstars. With something as fragile as factory car paint, you only get so many chances to get it right before you go through the clear coat and ruin the factory paint. Hello, $5000 paint job. Rockstars had already demonstrated incompetence, so I decided not to go back for fear of having my paint further damaged and of having to deal with a hostile relationship with the customer service manager. It was a miserable experience.
I then took the car to a shop in Rochester, NY specializing in auto detailing and paint restoration. I paid them top dollar ($350) and told them to do whatever it took to make my car's factory paint look new again, which they said they thought they could do no problem. They had the car for 10 hours as the only job in the shop at the time, and had 3 guys working on it the whole time. By the time I got my car back, it looked showroom new. The detail team said that the swirls from Rockstars were significantly worse than they had originally thought. After one round of a ROUGH compound, they said the swirls already looked better than they did beforehand. The shop even wet sanded 17 scratches out of the paint that Rockstars had failed to remove from the original car wash damage. They said they couldn't believe how damaged the paint was when they got the car.
My point is, how could Rockstars pass this off as acceptable work? For a shop where this is their main line of business, I can't believe how poorly the job was done. The fact that the wax was left on the car when I got it from the shop indicates that they knew that it didn't look up to par, so they tried to temporarily fix the issue with a cheap coat of wax to get me out the door. After the fact, it took me $350 and a team of 3 professionals working 10 hours on my car to repair the damage that Rockstars had done.
If all you need is a car wash or an interior detailing, Rockstars is probably fine. But once you get down to doing technical work on something as expensive and fragile as auto paint, they demonstrated a gross lack of competence. I will never return to this shop, and can not recommend it to anyone.

I set up and appointment for an estimate, and we scheduled the work. I dropped the car off and picked it up two days later with the work complete as specified.

I went into Rockstars & received info on window tinting my new car.  The salesman explained all my options and helped me pick the right tint for my vehicle.  I returned back a few days later and dropped my car off and they phoned me when it was done, it was earlier than expected.  The whole process was great & I would highly recommend Rockstars, you definitely can't go wrong.  A++++

See above

Rockstars was superb - we will definitely go there again and recommend to our friends!

The experience overall was very good. They were upfront with me about the results I should expect (not all dents can be repaired 100% without traditional bodywork). One of the dents was directly on the doors edge, meaning it was backed by metal and could not be pressed from behind. They offered to 'glue pull' this dent and told me to expect roughly 50% fix.

I was pleasantly surprised as both dents exceeded my expectations. One was quoted as a 75% fix: i can't find spot if I try.  The other spot was quoted as a 50% fix, and I have to say it looks roughly 85% to 90% fixed. Very hard to notice.

I had a few conversations with the manager there about possible future projects, and needless to say I will be returning.

Their quality is definitely above and beyond a body shop. They were focused on making the paint finish perfect instead of just good-enough. They are more knowledgeable than the other body shops I checked.

Most places were charging $1300-$1400 to repair the damage, but Rockstars Auto quoted me for $1000.00.  They didn't have a true paint booth (instead they had just a make-shift one), but I decided to save the extra $300-$400 in exchange for slightly less perfect paint job. Their quote was very simple compared to others ("fix damage"), which made me uneasy, but I decided to go for it anyway. When I returned one week later to pick up my car (I had been on vacation), the work was pretty good (the paint job had tiny imperfections you could feel and see in the right light, but overall acceptable).  But they hadn't touched the handle.  They said they couldn't fix the paint on the handle, and I'd have to buy a new one.  And that they were holding my car hostage until they got the full $1000.00.  I pointed out they hadn't held up their end of the agreement, and they said their quote didn't cover it even though we had EXPLICITLY discussed it during the initial quote.  Because I didn't have a better quote, or an extra car / time to fight them in small claims court, I just paid it.  I bitched enough I got a free rental out of them when I had the handle fixed for $296 at a later date, but it didn't make up for their initial actions.  Thus, their total price was equivalent to others, but without the benefit of a true paint booth.  I never would have chosen them if I knew my experience would have gone this way.  BEWARE of this place.

Update Feb 6, 2012:  In rebuttal to the provider's response, I'm sorry that you no longer have a copy of the transaction.  I did, however, go back and look at my checkbook to verify this was the correct place.  I had two checks, #595 and #596 made out for $1000.00 and $296.00 on 7/20/10 and 7/28/10, respectively to "Rockstars Auto."   The work was performed before you moved locations (i.e. just East of Keystone and just North of 96th St.), so perhaps you lost your records, but mine are still intact.  And yes, I was explicitly told that I could not have my car back (that I needed for work after having left it there for a week) without full payment ($1000), even though the work was not completed.  Honestly I was mad enough I wanted to take the company to small claims court, but my time is worth much more than the money it was going to cost just to fix it.

Rockstars told me right from the start that they don't generally do full body work but typically do more restoration and finishing but so it took a little while to get some insurance issues worked out - my insurance company was insisting they charge more for the work than was initially quoted to conform with their invoicing requirements.That process presented some minor delay but involved minimal effort on my part and they kept me well informed as it went along.  Once it came time to do the work, these guys were great.  Truly attentive to detail. My car was actually completed but when I came up to look it over, the supervisor who had been handling my claim wasn't satisfied with how one area (I couldn't hardly notice) and asked to give them another day.  They're offices are up on the Northside (96th) but they agreed to drive the car back to my downtown office the following day so they could give it a little more polish to their satisfaction.

As I said, body work doesn't seem to be there speciality as much as refinishing, customizing and restoration but I wouldn't hesitate to visit them again.  If it's not the spot for a full blown accident repair, it's definitely the spot to take a dented or worn vehicle that just needs to look like new again. It's been 6 months, the work still looks great and the price they quoted was the price they charged (despite the hoops my insurance company required of them).  Very pleased.