Pro Comfort Heating & Cooling, LLC

ProComfort installed a mixed ducted and non-ducted mini-split system for us and has been a delight to work with from the very beginning. First, all the little first impressions. Their website is very well designed and they seemed to care enough about professionalism to invest in that. When I first inquired about an estimate, the person who answered the phone was very friendly, seemed quite knowledgeable, and had us scheduled for a quote in a trice. As soon as I hung up, I even got a nice little text on my phone with the appointment information. I also got another text the day of to notify me that John was on the way and it even provided tracking information with his GPS coordinates and realtime ETA. How cool is that?? When John arrived, he listened to what we were looking for, made a diagram of our house and took measurements of the dimensions of the rooms as well as the windows so he could perform a heat loss analysis and determine the proper equipment for our needs. He looked at our houseâ s specific peculiarities, thought outside the box and came up with a way that he could access the entire house while keeping costs as low as possible. He explained his thought process as he went along, listened to our ideas, and strategised together with us. He was very knowledgeable and answered all our questions. John got back with us with a quote very promptly and he was super gracious about answering even more questions. He gave me his direct cell number in case I thought of any more and even made a second run out to our house to follow up on another idea we hadâ and we ended up coming up with an even better plan together than the original. He was incredibly generous with his time, open to new ideas, and genuinely wanted to do the project the best way possible for us. He worked our install into the schedule very promptly and was really helpful through the financing process. During the install, everyone who worked on the project was super considerate, worked as a team very effectively, and they all worked extra hard to get it all done well and in the planned time frame, even though it was a pretty involved install (and the weather was nasty!) They were even very conscientious of our little child and his nap schedule. When it was all done, John set up a day with us to dial in the air conditioning function of the system (as it was especially cold that day) and fine-tune the heating system if needed. He even made the trip out himself to check the system that day and was super cool about helping me fill out a rebate form for our power company. The system is working great so far and we are so happy we chose them to install it. When we were first looking into getting a mini-split system, we looked at a ton of Google reviews of heating/cooling companies in the area and decided to get a bunch of estimates from the ones that seemed most promising. Not only did Pro Comfort give us the best price of any of them, they were the most professional and thorough. None of the other companies actually measured our house to perform an accurate heat-loss analysis straight off the bat. Some of the highly rated companies didnâ t even specifically tailor the equipment to our house at allâ they just seemed like they had one set of equipment they installed, that they evidently expected to work fine everywhereâ but would only cover a few rooms of our house. To top it off, Johnâ s manner was definitely the most personable and helpful of any of them. Pro Comfort outshined the competition in every possible way and we are extremely happy to have worked with them. We would highly recommend their their services to anyone with heating/cooling needs!

Good job, very respectful.

Both men were on time and courteous, They work all day and finished putting in our furnace and air conditioner in 7 hours. We were very happy with the whole process.

Scheduling went smooth & easy from both Home Advisor and Contractor. Technician arrived on-time, was courteous & personable. He was very efficient in his diagnosis & repair. Service was priced fairly and they did an overall GREAT job from start to finish! Will refer to others - thank you!

If you are looking for a highly professional,timely,upfront with costs experience. You need to hire Pro Comfort!!

Great work and good price.

This is an outstanding contractor. I have also used John for service of my HVAC units. Very professional and presented his company very well. John also was respectful of my home while doing the work. He is responsive when I call and ensures that my expectations are met. I highly recommend.