Ponce Patios

Charged us more and abandoned the Job!! Reuben came out last summer to do a large project for us. He is awful to work with! He tells you he can do something then 2 days later decides he can't! After the project and price were agreed to he ends up telling you everything will cost more money! After my wife and I paid him thousands more than we planned on and got a patio that was not what we originally wanted or agreed to, he said he would come back later to finish. A year later he has not, and we are starting to see growth in the patio! After finally getting a hold of him he said he lost money on our project so he won't be back to finish it or fix anything! Please stay away from him and save yourself money and stress.

Ponce Patio is a great service provider. I have hired them more than once and will continue to use their services for work. Ruben, is a great person. The workers were prompt each day, polite, and friendly. the estimates were very reasonable for all work done. All work was completed on time and very professional. Such a great company with good people. Highly recommend.

Ruben was great. He was way ahead of other quotes -- and performance was on time, quality and finish was pristine, workers were friendly and punctual. Ruben himself was very responsive and easy to work with. He quoted the job fairly, kept me up to date, finished on time and stayed true to the quote. We've been thrilled with the product and would call him again for future needs.

Excellent job and quick

It turned out very nice. Better than we expected. Professional group of people that came out, performed the work and cleaned up afterwards. Would highly recommend this company.

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Very well! Responded quickly, have patio done in 3 days!

This is the second time that we have used Ponce Patios.  The first time (2013), they installed a 10' x 16' patio off our deck, with L-shaped sitting wall.  They did an excellent job and it still looks great today.  We never had any issues with settling or unevenness of the pavers.  The only thing that I have had to do is reset the plastic paver edging due to repeated freezing and thawing cycles.  This summer (2015), we added a 16' x 16' patio where our deck used to be and tied that into the existing 10' x 16' patio (it looks seamless).  Our patio design is very simple (big rectangle) yet elegant design with the incorporated sitting walls.  It is very functional for our needs.
Responsiveness:  
This summer, we disassembled our deck and replaced it with a patio.  Based on our previous experience with Ponce Patios, we contacted Ruben again to obtain a patio quote.  For both patios, Ruben, from the very beginning, was very responsive and professional with us.  In both instances, he promptly came out to survey the area and discuss exactly what we wanted.  Ruben is easy to work with and suggests alternative ideas that may be appealing to what you are trying to achieve.  In terms of determining the start dates for the patio projects, Ruben was always right on time and completed the projects within the stated timeframe.  He is very accessible; a significant amount of our communication was done via text / email as well.
Quality:
Ruben and his crew do quality work.  Everything (in our case anyway) was done by hand and with care.  The methods that he follows are the same methods that larger hardscape companies follow.  Care is taken to make sure everything is square and level.  Excavation depth, gravel, geotex fabric, compaction, sand, and polymer sand are all installed according to best practices.  The sitting wall blocks are also installed using best practices, ensuring that the base of the sitting wall is at the correct depth and the gravel is compacted to provide a solid foundation.  The sitting wall blocks are glued using exterior landscape glue.  
Price:
Ruben has always quoted fair pricing.  In fact, he has always been the lowest pricing when compared to a larger hardscape company.  Obviously, he does not have the "overhead" of other larger, more diverse hardscape companies.
Overall, I would not hesitate recommending Ponce Patios to anyone that is interested in having a patio installed.

Started by buying a Big Deal for a smaller amount of mulch. The additional needed for my property was quoted at a higher price per yard. They did a very good job and the mulch still looks fresh 10 weeks into the season.

We hired Ponce Patios to build the retaining walls and install a patio with the materials that he told us to purchase from Indiana Mulch and Stone. Unfortunately the materials to build the retaining walls were not correct. The materials he had us purchase should only be used for walls that are approximately 24"-30" tall. The retaining walls we have range from 36"-72". When the original project was completed it looked good and we were satisfied with the work. However a year and a half later the retaining walls were pulling away and ready to fall over. I contacted Ruben at Ponce Patios and he said he only provided a one year warranty and wanted to charge me $1,400.00 to repair the wall. I told that was unacceptable and the walls should not fall over after a year and a half. He said it was a bad winter and that was the cause. I looked at my neighbors walls and they looked great and had been in place for over 7 years. I then spoke to an engineer and he said the walls were installed incorrectly and the wrong materials were used. When I spoke to Ruben he stated that I bought the materials so he was not responsible. When I try to explain that I bought what he told me to purchase he kept referring back to the one year warranty. I then had to hire another company to rebuild the walls and they proceeded to tell me not only were the materials not correct the installation was also incorrect. When I tried to contact Ponce Patios to inform him of this they would still only refer to their one year warranty. As a consumer I would not know what materials to use to build retaining walls or how to install the walls but I do now!! Ponce Patios should NOT be in the business of building retaining walls since they do not know what they are doing. I had to pay $14,000.00 to correct this problem!

Consumers need to know that Ponce Patios is not a reliable company and do not stand behind their work!!

thanks for your time.

The price was very competitive and they were there when they said they will be. Did a good job.

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Complete lack of professionalism....
Hired Ponce Patios to replace an existing retaining wall. There price was a little high, but selected them due to their write-up in the Angie's List magazine. They did an excellent job of building the retaining wall and that is why I ranked them as an "A" in quality. Unfortunately, that is where my positive comments will end.
Upon completion of the job, we agreed to meet so that I could review their work and settle the obligation. Unfortunately I made the mistake of paying him in full with the agreement that he would return and remove the waste created from breaking up the old retaining wall. Between 2 and 3 weeks later I followed up with a text and asked if they would come remove the waste as agreed. I indicated that I was concerned my young daughters could be hurt and the owner responded with "OK". Another 3 weeks passed and I again follow up via text. I reminded him that I had paid him in full with the understanding that he would complete the agreed upon task. To this follow up he responded with "lol".
I sincerely hope that all Angie's List members remember this complete lack of professionalism before making their final contractor selection. If they do, we will see how long he will continue to laugh out loud.
As I said before, they did excellent work in the construction of the wall. If they would come and complete their efforts with the removal of the waste I would be glad to change my review; however, at this time I feel an obligation to let others know of my poor experience.

Contacted us right away to schedule the estimate, provided the quote at the time of our appointment, and informed us the work could be done within a few weeks. We scheduled the work to be done prior to the 4th of July, and in spite of unexpected rain, the guys were able to get it done so we could enjoy the new patio with family over the 4th of July weekend. The owner stopped by every day to check on the progress of the job, and communicated with me regularly with updates on the timeline.

Ruben and his 2 workers arrived approximately 20 minutes ahead of time.  They got to work immediately and actually had all the work finished and tools cleaned up in about 2 1/2 hours.
The patio looks good - they did a quality job.
Here are 2 concerns/complaints about this operation:
1) they don't take credit cards.  slightly shady in my opinion - they only take checks / cash.  Don't like this at all.
2) I had 20 bags each of paver sand / paver rock base sitting out back.  There were also 2 pallets there that were used to deliver the materials (I bought the pavers and materials from Lowe's 2 years ago).  I asked Ruben if he would take the pallets and the paver sand / rock base with him.  He said he could take the pallets the day of install, great.  He said he would definitely take the paver sand / rock base, but he would have to come back that day or the next day. 
By the end of the next day, I hadn't heard from Ruben.  I texted him about it and he replied "My friend not callme back.sorry give me couple days I pickup thnks."  This was Tuesday evening.
Friday comes and still nobody has shown up.  I text Ruben again and ask him to pick up the bags Friday or Saturday, and he responds "Ok.".
Saturday evening comes and still nothing.  I text him one last time, asking him if he is going to come to get sand & rock base today, he replies "Monday.".
At this point I've had it.  I posted an ad on Craigslist in the 'free' section (which is what I should've done in the first place) and the sand & rock is literally gone within an hour.
The point is, if Ruben didn't want the sand & rock base, all he had to do was say so.  But continuing to lie to me about picking it up, always saying "tomorrow, or the next day" just ended up p****** me off.  It's poor communication and poor customer service.

Outstanding.  Ruben was very punctual with all appointments and during the installation process.  Quotes were given in a timely fashion.  Showed up everyday he said and completed the project in the time he had estimated.  Finished project looks great.

The process went well.  As the price he gave for the estimate was well below the other estimates I asked him to add additional work around the property.  I was pleased with everything that Reuben and his crew did.  Really no negatives and, I suspect that I will have Ponce Patios do additional work in the future.

It went extremely well.  The pavers are beautiful, they are perfect!  The team arrived on time every day and worked very hard every single day.  They were respectful of my property, friendly and courteous.  They went above and beyond my expectations.  The clean up afterwards was impeccable.  
I have already given friends and family members their contact information.
I could not be more pleased!

They did a great job.  Timely, pleasant, hardworking and did everything to our specs and request.  Would recommend to anyone needing Hardscaping or Landscaping in the Indy Area!

Went very well.  Mr. Ponce responded to my request for a bid right away and made an appointment within a day or so.  Initially Mr. Ponce gave us a number to a gal who could draw up some landscaping plans.  Once we received the drawing Mr. Ponce called back set another appointment and gave us a bid on the hardscaping.  Due to being in the summer we wanted to hold off on planting any plants for our best hopes of plant survival.  Once bid was approved Mr. Ponce and his crew installed the wall and walk way within three days...one day loss due to extensive rain.  The crew was very pleasant and did a wonderful job!  The wall looks great! 

The patio did look nice and attractive. However, the patio was structurally unsound and another contractor who looked at it and just laughed. It is not going to hold up because the lip of the patio hung over the support system and it caved it. It was not sealed correctly either. He refused to come back to fix it without us paying more, so we had to use another company to fix it at our own expense.

Ruben was polite and timely and did a great job with the pavers.  His price was excellent, and the pavers look fantastic. He was very professional!   There was a slight accident with my fence gate, but  I got an estimate for repair and Ruben gave me a credit to take care of the issue.  I would definitely use him again.  Very happy with the way the walkway turned out!