PMI Midwest
About us
Owning rental properties should be more or less easy, and we strive to make it that way. We Can Help! We are the Midwest's leading commercial and residential property management company. Our goal is to provide you with management solutions that help your properties operate smoothly and generate maximum profits while freeing you up from inconvenient day-to-day management responsibilities. Our team of experienced professionals will make owning property a profitable and enjoyable experience. Whether your assets are apartments, mini-storage, flex warehouse, commercial developments, office spaces or residential properties, our company ensures that your property is well managed to attract and retain tenants at an affordable rate. By choosing Property Management Inc, you ensure that your investment is being managed by someone who has management as the primary focus of their business. While our company has reached sufficient size to enable organizational efficiencies and numerous fail safe policies, we have not lost our ability to provide extraordinary customer service. We understand that different properties need different approaches to property management and our team is flexible and innovative. We look for opportunities to market outside of the box and we come together to create campaigns that offer viable effective solutions for marketing commercial and residential property in our region. You can take great pleasure in knowing that our experience is your success. Contact us for more information on managing your commercial or residential property. Billing procedures vary in each situation, as we cater our business to each client's preferences. Mark Jones-317-507-0191, [email protected]
Business highlights
Services we offer
Commercial and Residential Leasing, Commercial and Residential Property Management
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 0% | ||
| 9% | ||
| 2% | ||
| 9% |
I followed the instructions Montrel gave me. I paid the application fee. Filled out the application and was told by Lynette that we had been approved and to drop the deposit off at their office anytime stating they had a drop box for us to do so. This was on Friday afternoon. I didn't feel safe leaving the deposit in a drop box over the weekend until they got in the office on Monday so I opted to wait until Monday to drop off my deposit in person.
Monday I spoke with Dana Keyes who seemed to be pleasant and was looking forward to seeing me. There were some documents that I needed to bring in, but everything looked like it was going to go through just fine. As I'm on my way in to make drop the deposit off I get an email saying that I was denied. I talked to Dana and see had a hateful tone and was talking down to me. She wouldn't give me any information regarding what I could do. Just told me it was a personal issue for me to deal with and that PMI did not actually own the property they just just managed the property for the owner and they denied my application which was a lie.
At this point I take it as a loss and move on. On 2/17/16 I get a call from a lady named Taletha. She asked me why I didn't pay the deposit on the house. I told her I was denied. She said she had no record of this and everything she saw on my application shows that I was approved. She mentioned that she worked for the company that owned the property and that they had cut all business relationships with PMI due to several situations that were similar to mine.
I decided to call back to PMI to see if I could get my application fee back seeing as they lied to me about the owner rejecting it after they had told me it was approved. I spoke with Jennifer the Office Manager. I explained all of the headaches I had dealt with due to the lack of them operating as a professional business. She listened and sounded like she actually cared about the issues within the organization. She said she needed to check some things and would give me a call back within 5 minutes. At this point I didn't hear anything back. So I called back 6 hours later to get told she was out of the office. I tried back again the next day and was told she was in a meeting regarding my situation. I finally got a call back 25 hours after being told she would get back with me in 5 minutes. Although I had been told 3 times that I had been approved and the owner of the property had cut ties with them due to being incompetent, I was told they would not return my application fee. The other issues with Montrel and Lynette had been handled, but they could not discuss them with me.
If you are looking to rent a property I would not recommend PMI. I had 4 of their employees lie to me, take an application fee for a property that they no longer manage due to being incompetent and were completely unprofessional. If this is any indication of how they operate as a business, I can only imagine how horrible they would be once they had a signed contract for 12 or 18 months with a tenant.
"As the owner of the company, this is a prime example of one of the main issues with online rating services. The lack of validating a complaint. The unprofessional party in this instance is Mr. [Member Name Removed]. Mr. [Member Name Removed] is upset because his application to rent a house was denied for valid reason(s) and lost his application fee. Mr. [Member Name Removed] was never approved for the house as he has stated. The owner of this particular home is an institutional investor with 1000's of homes across the country. They have a strict guideline for applications and Mr. [Member Name Removed] clearly failed one of them. We shared this issue with him and informed him that he was denied and if he was able to rectify this issue, he could potentially be approved. Mr. [Member Name Removed] states that the owner cut all ties with us which is incorrect. This company does internalize their operations once they reach a certain size, which they have done but we still continue to do business with them and have a very good business relationship. Mr. [Member Name Removed] also failed to state the reason my employee got a tone with him is because Mr. [Member Name Removed] called her the five letter word for a female dog when speaking with our office manager. There is no place in business to call a woman this name. Mr. [Member Name Removed] is upset with our company because he got denied for a valid reason and lost his application fee. The unprofessional in this matter is Mr. [Member Name Removed]. As the owner of the company, I find this review fraudulent, defamatory and completely false and would be willing to take that stance in a court of law. It is a shame that consumers abuse these services when they do not get their way, as Mr. [Member Name Removed] has done."
My wife and I moved to Indianapolis last summer and had a short window of time to find a place to live as I was starting a new job within a couple of weeks. We found a couple houses on Zillow that were being offered through PMI Midwest so we contacted them to make an appointment to see the houses. We were coming from out of state so we were keeping our fingers crossed that one of these would meet our needs. The night before our showing (after we were already in town), the leasing agent cancelled our appointment. She was very rude as had been the case most every time we talked to her. Needless to say, we were in a bind. We went ahead and drove to the houses ourselves and decided on one of them without being able to walk inside. The photos provided online would have to do.
We submitted an application and waited to hear back. After a couple of days we contacted PMI Midwest to get an update and they said that they asked if we had submitted a deposit. We were never told that we needed to do so but went ahead and overnighted a cashier's check. We were then told that someone else had already put a deposit down but had not yet been accepted. Long story short, we ended up getting the house. I hope the other person involved was not left high and dry.
Upon moving in, we were asked to complete an inspection and indicate anything that was wrong or needed service. Our lease indicated that anything marked would be addressed within a couple weeks by their maintenance staff. A month or more passed and we still did not hear anything. I finally called to see what was going on and they eventually set up a service call. My wife took the morning off work to meet maintenance but they never showed. I called and was told that there was an emergency that had to be taken care of and they would be out shortly. It's always something. I will say though, the maintenance crew has always been very friendly and seem to do a good job.
Upon hearing some of my concerns, the office manager contacted me to discuss them. She seemed genuinely concerned about what had happened. She stated that they were in the process of making some changes that should improve our experience going forward. I really appreciated her taking the time to call and discuss this matter with me. I will continue to update this review going forward as I feel that everyone should be given the opportunity to learn from their mistakes once they are made aware of them.
"As the owner of the company I must agree with some of the feedback for [Member Name Removed]. At the time that [Member Name Removed] applied with the company and his move-in process, we were experiencing incredible growth and brought on additional staff to assist with this growth. Unfortunately, one of these new employees did not work out and we let them go. This particular employee is the one that was working with [Member Name Removed]. I do not state this as an excuse but as acknowledgment of the situation. Since then we have reached out to [Member Name Removed], discussed the matter with him and have implemented systems to prevent this moving forward."
I viewed a home presumably managed by this company, meeting a rental rep at the property, confirming the rate, and advised through email I would take the property with a start date of a month later.
Completed their application on line, was advised excellent credit, no problem, and needed a one month deposit. The property was advertised by PMI for $1195 a month. Oddly, the company required a money order in the amount of a month's rent. A month in advance and they could not accept a check? I suspect it would have cleared in that amount of time. Dropped a MO at their office rounded to the nearest hundred, $1200, plus one day rent as I was going on the 31st, also requiring a money order.
Subsequently arranged to take the property on the 28th and after discussing I had a cat, a deposit of $300 was required. Was obligated to drop off two more money orders for the amount of days.
When the first month rent was due I was able to use the online portal and paid the $1195 rate. Within a couple of days I received an auto generated message advising I was due $45. I reviewed the information and realized the lease indicated the rent was $1245, not the $1195 advertised rate. I take responsibility for the error but also understand the rental company could make a decision to do this what would seem right and adjust the rate.
A clerk, Dana, in the PMI office sent me a message advising I was incorrect, the property was always $1245 a month and I was due the difference. My response included a screen shot of the property from realtor.com, a Mibor supported site for rentals. The clerk responded the owner had done this wrong and the rate was always $1195 a month. The web page was advertised by PMI.
I also received a message this had been escalated to a manager in the office. I never received a call back. Was scheduled for a rental inspection at the house but was cancelled. I later learned through the clerk Park Avenue was now the rental management company.
PMI never took a moment to consider the difference in rate was their error, did an extremely poor job of communicating, and treats their rental poorly. There was no time when I did anything other than what was expected and would have appreciated being treated the same. This company is concerned about one thing, getting more rentals in their portfolio. Unfortunately for them, this book of business moved to another firm, and they are out anyway.
"Mr. [Member Name Removed] is a tenant of a property we manage. In response to the comment about requiring a money order over a check to hold a home until a lease is signed. This is our company policy, so, to remain consistent we cannot accept a check, even if this is a month in advance. When Mr. [Member Name Removed] put his application and was approved on 12/3/15, the marketed rent was $1,245.00. In addition, this was communicated to him and he signed a lease that specifically stated and spelled out this amount. We always ask our tenant's to thoroughly read the lease. We cannot make a tenant do this but even the tenant's who skim thru the lease quickly, one thing they all confirm is their rent amount. The screen shot of the property being marketed Mr. [Member Name Removed] is referring to, was of the property two weeks after his lease was signed. The owner of this property is an institutional investor and they will at times leave a property on the market until a tenant actually moves in and that was the case in this situation as Mr. [Member Name Removed] did not move in until the end of December. We do value our tenant's as they are our clients but there was no wrong doing on our part. Had there been, we would have rectified the matter."
However, when tenant reported water leaks, PMI Midwest did not respond quickly and for long time ignored my inquiries. I was later assured that leaks were taken care of. However, after multiple inspections and localized repairs, roof leaks continued, water damage resulted in holes in the ceiling, I had to replace soggy drywall, I have mold in the attic. After couple years of property mismanagement I stopped receiving rental revenues - everything was going to repairs.
When I visited my house I noticed that crawlspace door was left open during spring thaw, letting dampness in.
Water heater, plumbing, air conditioner were in a neglected state. I had to contact contractors myself and arrange proper repairs.
Photos of water damage is available.
"We managed a home for this client for over 2 years and the relationship went very well. Issues did arise when there started to be maintenance issues, mainly with the roof leaking. We did address this issue quickly and professionally. We received permission to repair the leaks, sent a licensed roofer to the home and the roofer did do the repair. They did state that with this type of roof leak it is difficult to be 100% certain the leak is fully repaired. It did turn out there were multiple issues with the roof and multiple repairs had to be done. It was brought to the owner's attention and the owner did not wish to spend a lot of money on the roof so it was patched. When you own rental properties, there are times where capital expenditures are necessary to maintain the integrity of the home. When this occurs, we sometimes run into situations like this, where the owner wishes to blame someone, in this case the management company, in order to avoid these repairs. We did not defer the maintenance, we informed the owner of these issues and followed the instructions of the owner in handling these issues. To respond to the water heater, air conditioner plumbing in neglected state and crawlspace door open, we did do our 6 month inspections for this owner and provided these reports and pictures to the owner. At the time of our inspections the crawlspace door was closed. We can only repair what owners approved and in this case we did everything we could."
"A few of our owners are institutional investors/REIT's that have very strict guidelines on the application process/approval. They will not approve/deny an applicant until all of that information is received. They will also sometimes be delayed in their response to us. If an applicant has not turned in ALL of this information, it will delay the process. We are at the mercy of these owners responding back to us. When this occurs, the process can take longer. In addition, we do not accept nor deny applicants, it is our owners that make that decision. The owner involved in this application choose to deny the applicant. We have to honor that decision. I believe this Angie's List member in not being fair in their review of us. They even state in their review-"I will point out that the lady I dealt with directly was very pleasant and returned my deposit immediately". I believe they choose to give us a bad review because they were denied and not approved for the house."
"Unfortunately, [removed member's name] is the classic case of a homeowner forced to be a landlord who did not want to be one. He was oversees, only communicated to us three times, took over 3 weeks to approve the tenant we found for him(the tenant he states is a good tenant in his review, the tenant which we almost lost due to his delay in approving the applicant) and was never willing to honor his responsibilities as per the lease agreement. He never wanted to do any repairs to the property. I, personally, handled the termination of his lease and there was nothing unprofessional about the situation other than his threats of going to Angie's List if we did not do what he wanted. We were prompt to respond and even allowed him out of our contract early, which cost us money. We did everything he asked of us. Mark Jones President-PMI Midwest"
"{removed member name} has only communicated with us on a couple of occasions. In addition, as per our agreement, he had a very large negative balance and we reached out to him to pay this balance and did not hear from him for months. He actually never responded to our requests nor did he pay the balance due. Instead, we had to collect it over several months from his account. We pride ourselves on our communication with not just our owners but our tenants as well. But with any good business relationship, it is a two way street."
"Our lease states that the tenant is to put all utilities in their name starting the day of the lease. If a tenant does not do this we must pay the bill. It is our company policy and in the lease that if a tenant does not transfer the utilities we will charge an administration fee to pay the bill to cover the cost of our time and postage. We spoke with the tenant twice and informed them of if they did not switch over the utilities this would occur. There would not have been a fee if the tenant had followed the lease agreement."
He has an excellent maintenance staff that has handled any issue that has arisen in our homes, at a reasonable price. His staff is knowledgeable in all areas of maintenance, and has proven time and time again, they are more than capable of handling any issue that may arise. As an owner's representative, I have had no complaints from any resident who occupies our homes.
The leasing and marketing of our properties has been prompt, and professionally marketed. PMI includes in his marketing professional photos of each home, which certainly adds to their ability to quickly lease our properties. Our properties have been leased promptly, and within the projected rent evaluation.
"There is no validity to this review at all. We terminated our contract with them due to their unwillingness to address any issues with the property and their constant delays in paying us. Here is an email communication from us on 08/28/13 at 12:01pm showing our 30 day notice to them- [member name removed], We have been in constant communication with the current tenants and they are disputing what is owed. At this point, it is our recommendation to file for eviction. I am not sure what other communication issues you have with us. The only other communication issues we have had was the lack of you sending the security deposit back to the previous tenants. I would like to also take this moment to let you know that we no longer wish to manage the property anymore. As per our management agreement, this is our 30 day notice. Please let us know how you would like us to get you all pertinent information to you. 08/28/2013 12:01 PM We even continued to deal with them after the 30 days due to the balance they still owed us. As to her comment that things have not been resolved, it was due to them not paying their balance due to us. Here is another time stamped email to them- You have a negative balance with us of 493.82. Once that is paid to us, we can give you any keys and documents you have and consider the contract terminated. 12/19/2013 5:55 AM I personally sent both of these emails and will confirm it under oath in a court of law. In regards to her comment about no rent for nine months, this again is a false statement. We have proof after terminating their contract that they received a payment in October. I only state this to show the inconsistency in their review. It simply is not true. In addition, if our service was so awful why did they work for us for almost three years! During that time we rented their home three times for them. They just chose not to keep their property in good condition nor pay us. This is a textbook case of abuse of social media and rating websites. We will be contacting Angie's List directly about this review. Mark Jones President/Owner_PMI Midwest"
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