PMI Midwest

i had a fairly major plumbing problem with one of my rental properties, and was referred to PMI Midwest. Called them on a Saturday, amd was surprised to get an answer. Talked to their on call supervisor and They had an opening in their schedule, and were able to get out to my property in Broad Ripple within 3 hours. They showed up exactly when they said, and got right on it, and finished up in about 2 1/2 hours, cleaned up the mess-- fixed the plumbing leak, and water heater and got my tenant back to "DRY" in short order. The price was competitive, and actually lower than I expected. I was very pleased with their service, and responsiveness, amd will use them again in the future.

I called about a property that my family was interested in renting. We set up a time to look at the property and were told we would be meeting up at 5:00 PM on 2/4/16 with Lynette McIntosh. At 4:30 a man named Montrel called to see if we still planned on showing up. I told him yes. He said he would see us at 5:00. After arriving at the property we waited for Montrel, I called him at 5:04 he said he was stuck in traffic and would be there in a few minutes. It didn't sound like he was in the car when I called. He gave us the code to get in and said he would see us in a few minutes to answer any questions. After waiting for 45 minutes we decided to leave with no sign of Montrel. I called back and told him we were interested and would like the details of what was required to rent the property. I followed the instructions Montrel gave me. I paid the application fee. Filled out the application and was told by Lynette that we had been approved and to drop the deposit off at their office anytime stating they had a drop box for us to do so. This was on Friday afternoon. I didn't feel safe leaving the deposit in a drop box over the weekend until they got in the office on Monday so I opted to wait until Monday to drop off my deposit in person. Monday I spoke with Dana Keyes who seemed to be pleasant and was looking forward to seeing me. There were some documents that I needed to bring in, but everything looked like it was going to go through just fine. As I'm on my way in to make drop the deposit off I get an email saying that I was denied. I talked to Dana and see had a hateful tone and was talking down to me. She wouldn't give me any information regarding what I could do. Just told me it was a personal issue for me to deal with and that PMI did not actually own the property they just just managed the property for the owner and they denied my application which was a lie. At this point I take it as a loss and move on. On 2/17/16 I get a call from a lady named Taletha. She asked me why I didn't pay the deposit on the house. I told her I was denied. She said she had no record of this and everything she saw on my application shows that I was approved. She mentioned that she worked for the company that owned the property and that they had cut all business relationships with PMI due to several situations that were similar to mine. I decided to call back to PMI to see if I could get my application fee back seeing as they lied to me about the owner rejecting it after they had told me it was approved. I spoke with Jennifer the Office Manager. I explained all of the headaches I had dealt with due to the lack of them operating as a professional business. She listened and sounded like she actually cared about the issues within the organization. She said she needed to check some things and would give me a call back within 5 minutes. At this point I didn't hear anything back. So I called back 6 hours later to get told she was out of the office. I tried back again the next day and was told she was in a meeting regarding my situation. I finally got a call back 25 hours after being told she would get back with me in 5 minutes. Although I had been told 3 times that I had been approved and the owner of the property had cut ties with them due to being incompetent, I was told they would not return my application fee. The other issues with Montrel and Lynette had been handled, but they could not discuss them with me. If you are looking to rent a property I would not recommend PMI. I had 4 of their employees lie to me, take an application fee for a property that they no longer manage due to being incompetent and were completely unprofessional. If this is any indication of how they operate as a business, I can only imagine how horrible they would be once they had a signed contract for 12 or 18 months with a tenant.

My wife and I moved to Indianapolis last summer and had a short window of time to find a place to live as I was starting a new job within a couple of weeks. We found a couple houses on Zillow that were being offered through PMI Midwest so we contacted them to make an appointment to see the houses. We were coming from out of state so we were keeping our fingers crossed that one of these would meet our needs. The night before our showing (after we were already in town), the leasing agent cancelled our appointment. She was very rude as had been the case most every time we talked to her. Needless to say, we were in a bind. We went ahead and drove to the houses ourselves and decided on one of them without being able to walk inside. The photos provided online would have to do. We submitted an application and waited to hear back. After a couple of days we contacted PMI Midwest to get an update and they said that they asked if we had submitted a deposit. We were never told that we needed to do so but went ahead and overnighted a cashier's check. We were then told that someone else had already put a deposit down but had not yet been accepted. Long story short, we ended up getting the house. I hope the other person involved was not left high and dry. Upon moving in, we were asked to complete an inspection and indicate anything that was wrong or needed service. Our lease indicated that anything marked would be addressed within a couple weeks by their maintenance staff. A month or more passed and we still did not hear anything. I finally called to see what was going on and they eventually set up a service call. My wife took the morning off work to meet maintenance but they never showed. I called and was told that there was an emergency that had to be taken care of and they would be out shortly. It's always something. I will say though, the maintenance crew has always been very friendly and seem to do a good job. Upon hearing some of my concerns, the office manager contacted me to discuss them. She seemed genuinely concerned about what had happened. She stated that they were in the process of making some changes that should improve our experience going forward. I really appreciated her taking the time to call and discuss this matter with me. I will continue to update this review going forward as I feel that everyone should be given the opportunity to learn from their mistakes once they are made aware of them.

I viewed a home presumably managed by this company, meeting a rental rep at the property, confirming the rate, and advised through email I would take the property with a start date of a month later. Completed their application on line, was advised excellent credit, no problem, and needed a one month deposit. The property was advertised by PMI for $1195 a month. Oddly, the company required a money order in the amount of a month's rent. A month in advance and they could not accept a check? I suspect it would have cleared in that amount of time. Dropped a MO at their office rounded to the nearest hundred, $1200, plus one day rent as I was going on the 31st, also requiring a money order. Subsequently arranged to take the property on the 28th and after discussing I had a cat, a deposit of $300 was required. Was obligated to drop off two more money orders for the amount of days. When the first month rent was due I was able to use the online portal and paid the $1195 rate. Within a couple of days I received an auto generated message advising I was due $45. I reviewed the information and realized the lease indicated the rent was $1245, not the $1195 advertised rate. I take responsibility for the error but also understand the rental company could make a decision to do this what would seem right and adjust the rate. A clerk, Dana, in the PMI office sent me a message advising I was incorrect, the property was always $1245 a month and I was due the difference. My response included a screen shot of the property from realtor.com, a Mibor supported site for rentals. The clerk responded the owner had done this wrong and the rate was always $1195 a month. The web page was advertised by PMI. I also received a message this had been escalated to a manager in the office. I never received a call back. Was scheduled for a rental inspection at the house but was cancelled. I later learned through the clerk Park Avenue was now the rental management company. PMI never took a moment to consider the difference in rate was their error, did an extremely poor job of communicating, and treats their rental poorly. There was no time when I did anything other than what was expected and would have appreciated being treated the same. This company is concerned about one thing, getting more rentals in their portfolio. Unfortunately for them, this book of business moved to another firm, and they are out anyway.

After expensive cleaning of mold, my biggest concern was keeping house dry and mold free and I communicated it to PMI Midwest while signing a contract. However, when tenant reported water leaks, PMI Midwest did not respond quickly and for long time ignored my inquiries. I was later assured that leaks were taken care of. However, after multiple inspections and localized repairs, roof leaks continued, water damage resulted in holes in the ceiling, I had to replace soggy drywall, I have mold in the attic. After couple years of property mismanagement I stopped receiving rental revenues - everything was going to repairs. When I visited my house I noticed that crawlspace door was left open during spring thaw, letting dampness in. Water heater, plumbing, air conditioner were in a neglected state. I had to contact contractors myself and arrange proper repairs. Photos of water damage is available.

PMI is the property management company from H***!! I have experience racism,ask to stay in a uninhabitable environment because they they tried not to provide hot water for 14 day until I contacted the Health Dept. Then they pretty much stole and lied to me after the management office ask me to pay for own temporary accommodation until things were fixed at the residents and they would reimburse me within 24- 48hrs after the receipts was submitted, I still don't have my money nor have they tried to come to agreement .The office manager that can't return my calls nor respond to my emails sends me a document asking me to commit perjury by signing a document by the insurance company so they could get money back, NO THAT WASN'T HAPPENING!!! This is just a tip of the iceburg.. I have never seen a company that has provided such awful customer service and disregard for someone welfare. Please review the Youtube video below. https://www.youtube.com/results?search_query=racist+microwave

I initially contacted PMI in regards to a house I was interested in on the far west side of town. I viewed the home with one of their leasing consultant, I instantly fell in love with the home. The consultant I dealt with told me if I liked the home to put the deposit down to hold it. The rent on the home was $1,349.00. The following day, Sunday, I met up with the consultant and gave her the money order $1,350.00 to hold the home. That Monday I filled out the application and scanned all documentation to her. (I would like to point out that my credit is not all that great due to my identity being stolen twice. But that being said I have been in my previous home for more than 4 years and I have always paid my rent of $1,550.00 on time.) Once I sent in my application I was told that "I would be approved" in 48-72 hours. After not hearing anything by Wednesday I reached out via text and received no response. After emailing I was told that my information was dropped off Tuesday morning and that it was really busy in the office so she was not able to speak to anyone directly but she would know something in the morning. Long story short I had to email again on Thursday only to get a response back stating "I was trying to break free but kept getting sidetracked, but you were denied." With that being said I would not give PMI a bad/negative review. I just think they could work on their time management skills a little bit better. I will point out that the lady I dealt with directly was very pleasant and returned my deposit immediately as a company they can work on their responsiveness.

Not only are they the worst property managers I've ever used, they are most likely the most unprofessional company I've ever dealt with. I thought their services were poor when they worked for me, but once you terminate their services they shift their unprofessionalism into overdrive. I could bore you all with a list of their shortcomings, from poor communication, to not knowing the going rates on the Southside, to being unresponsive to the tenants, but suffice it to say that by the end of our relationship, I was dealing directly with the tenant rather than the company making the money off the deal. Thankfully, I had great tenants or this would have been a real nightmare. In addition to wanting to warn future clients to steer clear of this organization, I am also waiting breathlessly for Mark Jones' petulant response to this review.

In addition to the service listed above, I have used PMI Midwest as my property management company since May 2012, when I moved from Indy to Dallas. Since that time, I have been kept apprised of all situations regarding my property and have received timely rent receipts. They are the "go-to" property management company for the Indianapolis area!

A cracked pipe was spewing water and causing my basement to fill with water. I called a couple plumbers, but they couldn?t get to my place until late afternoon. Luckily I found PMI Midwest online and gave them a call and explained to them the urgency of my problem. They were at my house within 30 minutes and had my problem fixed before it became a serious disaster. I now have their number on speed-dial for any future house repair and would recommend them to anyone.

I currently have an on-going business relationship with PMI MidWest, as they manage an apartment building I co-own. Since the purchase of the property, this organization, specifically Mark Jones, has given me/us fantastic guidance and coaching on the management of this 18 unit building. Very timely, professional and respectful. It was for this exact reason that I approached them on help screening new applicants for another property. In other words, they have earned the right to get more of my business. I will continue to do business with this management group, will seek other opportunities to expand business, and recommend them to others looking for quality service.

Mark Jones of PMI Midwest, handled our housing search flawlessly. He made the entire experience one we really enjoyed. We would recommend PMI Midwest and Mark Jones to everyone.

Not good they could at least return our calls.

Great expirernce overall , and I would rate PMI an A++ if it would allow me to do so! Thanks again for all of your help Melissa !

I contacted this provider to get information. I am located in FLA and wanted to lease my home in IN. Twice I asked to speak with Mark Jones who is the person listed as a contact. Each time I was told that he was in a meeting. The last call I placed I was told Stephanie would call me back and I am still waiting. This is a very poor response for a future client. It really tells me how they will respond if I give them my business.

,Mark Jones is the definition of being PROFESSIONALLY PROACTIVE in the workplace. He's aggressive, smart, and will treat your project / property like it's the only one he's got ! His communication skills and business acumen are 'second to none'. I'm glad I found him and PMI Midwest at a time when my rental property was in a bad state of affairs, I was living overseas, and needed some serious help. Mark stepped in, and oversaw the rehab phase, which involved a near total house re-do, and then began with the month to month management duties, getting a tenant in the property very quickly and at top dollar. With his pricing system, you get what you pay for, and that is the top-notch quality mgmt. services that are available, anywhere. I've had less expensive property managers in the past, and I can now see what is and isn't worth it, when it comes to rental mgmt. I've always been more than satisfied with Mark and his staff, and continue to expect great things from their partnership in my rental business !

We had a few issues, but they have taken care of everything.

Success! Found a home on the water (highly important) and PMI provided all the correct contacts for utilities to get into my new rental home.

Would highly recommend this group.

My wife and I recently went through PMI Midwest regarding our search for a rental property. We had quite a few requests regarding area to live, size of the home and yard, and properties that allow pets. We worked with Trish and our interaction with her was fantastic. She was very flexible in regards to showing properties, answering questions etc. they also worked with us for the approximate move in date and ensuring we get the house we wanted for that our current lease was ending soon. We would definitely recommend PMI to anyone.

Our company has been working with PMI for over a year now. Mark is highly knowledgeable regarding the market in Indianapolis, including purchase price of investment homes, as well as the potential rent a property can obtain. He has been very focused on assisting our company purchase investment homes that fit our financial model. He has an excellent maintenance staff that has handled any issue that has arisen in our homes, at a reasonable price. His staff is knowledgeable in all areas of maintenance, and has proven time and time again, they are more than capable of handling any issue that may arise. As an owner's representative, I have had no complaints from any resident who occupies our homes. The leasing and marketing of our properties has been prompt, and professionally marketed. PMI includes in his marketing professional photos of each home, which certainly adds to their ability to quickly lease our properties. Our properties have been leased promptly, and within the projected rent evaluation.

We went with PMI in part because of he positive reviews on Angie's list. I am still surprised at the fact that they have maintained their Angie's list recommendation. In fact, I am appalled that they still use their awards from Angie's list as a hook. Their service is awful; their communication is terrible; their knowledge of the industry is amateurish; their concern for the customers is nonexistent; and as a result we not only have not had any rent for nine months, but the property is severely damaged. Even after I severed my relationship with them months ago, things have not been resolved. I caution anybody regarding the use of this company.

PMI was listed at the top of the property managment companies on Angie's List. I called asking for contractual information if they were to serve as a leasing agent for a rental home. I was impressed with their responsiveness. However, due to an overload of work, they put me off for a month. I guessed that "the best" might be in higher demand. I waited six weeks to meet with them for a set appointment to walk through the property and finalize the listing contract. The day of the appointment I was informed by email that the company would not take on the property and would not show up for the scheduled appointment. While "the best" might be able to be selective, it was still unprofessional to leave a potential client hanging on for six weeks, and then cancel via email. I shared my displeasure in an email response.

PMI Midwest is managing renting my home. Mark and all of the staff have been very professional, responsive, and punctual and have made the process very easy. They are easy to work with and have been very flexible. They give you the freedom to be very hands-on with your property, but also have all the resources in place to handle everything if you prefer to be hands-off. They are enthusiastic about the properties under their care and ensure the owner and the tenant are happy.

The entire team has been prompt, professional and helpful. The helped me set property expectations on income, vacancies, expenses and a plan to forecast for next year also. Their team of service staff has been very responsive to the needs of my tenants, and they keep me appropriately informed. Their monthly/quarterly reporting of cash flow has been spot on. I plan to utilize this team for other investment properties in the future.