Morellis Cleaners

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Most good cleaners, like Morellis, are somewhat similar in the quality of cleaning, however I will always patronize a business that goes out of their way to excel in the areas of customer service.

Update 6/9/2014: Morelli's customer service manager contacted me over the last couple days. She apologized for my experience,  and made sure that everything was taken care of for my missing shirt and then some. Although this was very frustrating for several months, I'm satisfied that they resolved the problem. As I stated below, the quality of their service is outstanding.

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I have been using Morelli's for years because generally they provide outstanding service and quality. Recently they lost a new dress shirt of mine and their "100% Guarantee" is more like "0%". To be fair, I didn't discover the shirt was missing until about 3 weeks after the pickup date. My mistake. Once I discovered it was missing, I reported the problem to the local store on Allisonville (in person). The clerk was very courteous to take down my contact information and the information about the shirt. She said that someone would contact me within a week after they traced the shirt. Approximately two weeks later I called them back to follow up. I was told they didn't have any record of me reporting a lost shirt, they again took down the information. A week later and another follow up call, and I was told someone from the corporate office would call me back that day. No phone call from corporate. Nine days ago I called corporate and reported the problems. Again, the person was very courteous but I haven't heard back from her since.
Their customer service policy states.. "We never offer excuses should you have a problem with our services.  We will make it right and do it promptly." Yah, not so much.

Very friendly and knowledgable staff.  Enjoy their service.

Went well, ready when they said it would be, good job

It was good. They did not get some dry cleaning back at the time that we wanted it back and I didn't say anything more and they just automatically sent me a $10 credit towards my next dry cleaning. I think they do a good job. Their pricing is very reasonable. They have good customer service.

They did a great job. They were friendly and had good customer service. It was reasonably priced. They were on time.

I'm satisfied with them. I was just happy with what they did.

I took my black coat in to be cleaned.  It hadn't been cleaned in while, covered in white dog hair and some dirty spots.  When I picked it up, I noticed that there was still alot of dog hair on it.  I asked the woman at the counter if this was normal, and she said that it's tough to get all of the dog hair off.  That answer didn't really make sense to me because alot of the hair was really loose and could be picked off easily.  So I had her make a note of it, paid for the clean, and left.

When I put the coat on the next day I noticed that the zipper did not work.  I took the coat back, and asked them to fix it.  They had to send the coat out for alterations, so I was without a coat for over two weeks.  Eventually, they called me to let me know the zipper had been fixed and the coat was ready to be picked up for no charge.  When I picked the coat up, there was zero dog hair on it.

Normally I would try to find another dry cleaners after such a bad experience.  First with the dog hair still on the coat, then realizing that they broke my zipper, and being without the coat in the middle of the winter for over two weeks.

The saving grace for my experience was receiving a letter in the mail from the president of the company, Tony Ellis apologizing for the experience, which included his signature on the letter and $20.00 worth of free dry cleaning.  I thought it was a true testament of a business owner who cares about the customer experience.

It's a shame that this company doesn't participate with their Angie's List business listing and respond to it's customers reports.

I may have paid $30 or bit more for what I picked up. They make it very convenient. They provide with laundry bags of a tag that not only identifies me but also identifies how my preferences are in terms of cleaning. I can walk in, drop the bag in a corner and walk out. I may not have to speak to anyone if I do not want to. The people there are all very nice. I haven't compared cleaners in terms of price.

Terrible. Unless you want to donate your newly cleaned clothes then BEWARE of Morelli's cleaners! You need to know what happened to me this fall. I dropped my winter stuff off last spring for a final cleaning. I received a few phone calls over the summer telling me that my cleaning was ready. I told them I'd be in to get it at some point. When I went in to pick it up in September, I paid $85 for the cleaning, but the clerk couldn't find my stuff. It disappeared. I inquired with both of the clerks on separate days and they each told me that it must have been given to someone else. I was told that if it didn't reappear soon they would refer me to their claims person. I was eventually directed to call their "Customer Service Manager." This person told me that "the State's policy is that they must get rid of things after 90 days." I asked why I wasn't told that they were planning on getting rid of my stuff before they did so and was told that they didn't have to tell me they were getting rid of it. They claimed to have sent my stuff to Goodwill because it was there over 90 days. I asked for the receipt so I could claim it on my taxes (over $600 worth of clothing -- suit, 3 sweaters, 2 wool pants,) They never sent the receipt. Today I visited the store and spoke with a clerk who told me that they just recently (after my event) got rid of stuff that was there for 2 years. I asked why they didn't have a sign up saying they would donate clothing left longer than 90 days. They told me it was on the back of the receipt stapled to the bag. I asked why they didn't leave a message when they were going to get rid of things and she said she didn't know why! Bottom line: If you are busy and trusting that your friendly Morelli's cleaners has your best interest in mind, you might want to think again!

In early October, I dropped off my and my husband's dry cleaning and picked it up a few days later. I hung it up in the closet without checking the items and the next day there was a message on my voice mail, indicating that Morelli's had inadvertantly given us someone else's slacks. The message indicated they would be glad to pick up the item and provide us with my husband's slacks, but to please call them. Well, I went by the store the following day to return/exchange the slacks, thinking "no big deal". A few days later the President of the company had mailed a thank you letter and gave us $20 gift certificate. I was really impressed with that gesture. Just for returning someone else's slacks.

They are good. They always know us, it feels like a neighborhood operation, even though its not. They are always on time and the service is good. I like them.

I had one of the best customer service experiences yet. The employees are cheerful and helpful. They completed a customer profile and gave me my own drawstring bag (with my service preferences attached). They took my items in at 8:30 am and I picked everything up at 4:30 pm same day. Quite pleased!

Clean, professional facility with trained and courteous staff. Dry cleaning is always ready when expected and garments are treated well.

STAFF WAS FRIENDLY. HOWEVER, BUTTON ON JACKET WAS LOST IN CLEANING PROCESS. I NOTICED AT HOME AND CALLED THE STORE. MANAGER OFFERED TO REPLACE. I HAVE TO ORDER THIS FROM CHICAGO AND REQUEST REIMBURSEMENT FROM MORELLI'S. VERY EXPENSIVE FOR THE SERVICE. INATTENTIVE TO DETAIL. SEEMS DIFFERENT MORELLI'S LOCATIONS HAVE DIFFERENT LEVELS OF SERVICE. NOT USING ANY LONGER DUE TO THIS EXPERIENCE.

I WAS UNHAPPY WITH THE SERVICE AND THE JOB THEY DID ON MY CLOTHES. THEY MARKED THE SPOTS TO BE CLEANED ON MY SUIT, AND FAILED TO REMOVE THEM. THEY OFFERED NO DISCOUNT OR REIMBURSEMENT. I WOULD NOT GO HERE AGAIN. THE CLOTHES WERE READY WHEN PROMISED.

I'VE BEEN OKAY WITH THE SERVICE THUS FAR, BUT NOT OVERWHELMED. EVERYTHING SEEMS TO BE CLEANED GOOD, BUT OCCASIONALLY THE ITEMS ARE HUNG IMPROPERLY OR PRESSED IMPROPERLY AND HAVE POOR CREASES. ONCE I STOPPED BY AFTER 5 WHEN MY LAUNDRY AND DRYCLEANING WERE SUPPOSED TO BE DONE, BUT THE LAUNDERED ITEMS WEREN'T DONE. I HAD TO STOP BACK BY FOR THOSE ITEMS THE NEXT DAY. I WAS GIVEN A DISCOUNT FOR THIS, HOWEVER. I WISH MORELLIS WOULD SEND OUT COUPONS, BUT AT LEAST THEY HAVE THE FREQUENT USER STAMP DISCOUNT. THEIR PRICES DO SEEM HIGH TO ME, BUT THEY'VE NEVER LOST OR DESTROYED MY CLOTHES SO FAR, WHICH IS BETTER THAN I CAN SAY FOR OTHER CLEANERS.

THEY SHRUNK BY 3 INCHES. THEY TOOK THEM BACK OFFERING TO RE STRETCH THEM. UNFORTUNATELY NOW THEY LOOK SCALLOPED ON THE BOTTOM. THEY ARE UNEVEN, STRETCHED AT THE EDGES & NOT IN THE CENTER. THEY ARE RUINED AND THEY ARE NOT CLAIMING RESPONSIBILITY.