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Midwest Air Solutions
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Midwest Air Solutions is a small, family owned business operating in the Indianapolis area. We are a full service HVAC cleaning and maintenance company with extensive experience working on residential and commercial properties. Please feel free to call 317-721-1677 or email [email protected] to receive a free quote or inquire further about our services. To schedule an appointment, please visit www.midwestairsolutions.com and complete the scheduling form.
Business highlights
Emergency services offered
15 years of experience
Services we offer
& Water & Fire Restoration., Mold Remediation, Residential & Commercial Air Duct Cleaning & HVAC Services - Dryer Vent Cleaning, UV Lighting
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8714 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 9% | ||
| 3% | ||
| 1% | ||
| 1% |
Showing 51-75 of 714 reviews
Daniel K.
Jul 2018
The experience was terrible. They rescheduled then, didn't show up. Then rescheduled again when we tried to work with them again. We're done with them. The initial phone conversation to agree on the service with owner Simon went OK. Scheduled the work to be done, and they called that day to reschedule. We agreed, and nobody showed up for that appointment and nobody made contact (they said nobody answered the cell phone... incorrect.) After a month or so I checked in with them to see if they still wanted to do the work. Scheduling was quick and easy, but on the day of service they again called to reschedule for 2 days out. The scheduler told me my wife had said she preferred the reschedule, but that's not true, Simon said he'd rather reschedule.
Response from Midwest Air Solutions
"We are so sorry for this experience - it doesn't happen often but your job was not handled well or professionally. I'd like to note that while Simon is our lead, residential technician he is not the company owner and your rescheduled job should have been handled through the office. We've since reevaluated our policy on how jobs are scheduled to avoid the conflicts that you ran into. Again, we are sorry that your job had to be rescheduled so many times and if you give us the chance in the future I'm sure we can make it up to you! Thank you for your feedback and we will use it to improve."
Kevin H.
Jul 2018
Very fast response time, extremely professional, best price out of any company I contacted, and did a wonderful job! I will hire them in the future, and recommend them to friends.
Response from Midwest Air Solutions
"Thank you for the kind words and we hope to work with you again in the future!"
Kevin C.
Jul 2018
Scheduling and planning the service was very simple and smooth. However, I was planning to meet the technician at the house to let him in and he was more than an hour behind our plan. The service was completed satisfactorily within the day. Overall, I was pleased with the service received and the price. I would use Midwest Air again with the stress on timeliness for any appts.
Response from Midwest Air Solutions
"Thank you for your understanding with the late arrivals - we use a two hour window but sometimes that is not long enough when unexpected things come up on a prior job. We appreciate the feedback and hope to work with you again!!"
Marc F.
Jun 2018
Simon was very well-spoken and courteous clean I would hire them again in a heartbeat look for their great deal
Response from Midwest Air Solutions
"We're so glad you were happy with the service, we hope to work with you again!"
Jim R.
May 2018
There was some initial commuication problems but they resolved them quickly and even allowed me to use a special deal which had expired a few weeks ago because I had forgotten to use it. Their workman was efficient, friendly, polite and finished ahead of schedule.
Response from Midwest Air Solutions
"We're glad it worked out! Thank you for using our services!"
Elli B.
May 2018
Great job!
Response from Midwest Air Solutions
"Thank you! We hope to work with you again!"
Edward R.
May 2018
That's my idea of poor serivce and a no-repeat service.
Response from Midwest Air Solutions
"We're glad you were happy with the air duct cleaning services! I'm sorry that you were not followed up with for the additional work but it appears that you may have been reaching out to one of our techs on their personal number as we do not have any record of messages about this on our business line. Also, please note that we cannot receive text messages on the business line. You are always welcome to submit additional service requests to our company number or website. Thank you for your business!"
Danielle H.
May 2018
We had a good experience with Midwest Air. Simon was polite and professional. The only downside was that there was a schedule mix-up where we originally scheduled for one date and they did not show. We were able to reschedule for two days later and everything was fine after that.
Gary L.
Apr 2018
Good work!
Response from Midwest Air Solutions
"Thank you! We hope to work with you again!"
Stephanie G.
Mar 2018
Simon came out and was awesome. He called when he was about 30 minutes out and was really professional. When he arrived we walked the house and he explained how the process worked. Everything went better then expected. When he completed, he let me know what the next steps were and how often I should maintain everything. I couldn’t have asked for a better experience. Being a first home owner sometimes everything can be a lot to learn! I would 100% recommend to all my friends and family. Thanks again!
Response from Midwest Air Solutions
"Thank you for the great feedback! We're happy you were pleased with the service and hope to work with you again!"
Robert S.
Mar 2018
Well. Took a long time to get service. They have a 'don't call us, we'll call you' policy.
Response from Midwest Air Solutions
"Thank you for your feedback! I'm unsure of what the don't call us policy is in reference to. Our records indicate that after you purchased an Angie's List deal you were emailed within 24 hours with instructions on how to schedule. Our technicians also tried to reach you by phone to schedule your appointment. We were finally able to reach you to schedule through an Angie's List representative. We also accommodated you needing to reschedule your appointment the morning of your original appointment time when our technician was en route to your home and we did this while waiving the cancellation fee. Again, thank you for your feedback but I don't believe we could have reached you any other way."
Brad B.
Feb 2018
I thought they did a very thorough job
Response from Midwest Air Solutions
"Thank you for your feedback, we hope to work with you again!"
Barbara M.
Feb 2018
They had an air compressor go down on them and had to reschedule which they did.
STEPHANIE H.
Feb 2018
It went great.
VIRGINIA B.
Feb 2018
They were very well organized. Their service was very professional. They cleaned up after themselves very nicely and they were on time.
Response from Midwest Air Solutions
"Thank you for your feedback, we hope to work with you again!"
Beverly R.
Feb 2018
Very well. On time, performed as expected. Neat , clean, tidy about way job was done. Gave thorough explanation.
Response from Midwest Air Solutions
"Thank you for the feedback! We hope to work with you again soon!"
MIKE K.
Feb 2018
They cleaned everything. I was satisfied.
Response from Midwest Air Solutions
"Thank you for your feedback, we hope to work with you again!"
Kevin B.
Jan 2018
Prompt, professional and work was completed as expected
Response from Midwest Air Solutions
"Thank you for your feedback, we hope to work with you again!"
Jeff M.
Jan 2018
never called and never answered when I called
Response from Midwest Air Solutions
"We had no voicemails from you. We emailed you within 24 hours of your purchase. Angie's List did not provide a phone number to call, only an email address. As stated in the email, please complete the scheduling form to schedule and we will contact you when we have contact information available. Thank you."
S S.
Dec 2017
All went well. Also cleaned our dryer vent. Happy with all work done.
Response from Midwest Air Solutions
"Awesome, we love to hear from happy customers! We hope to work with you again in the future"
Betty O.
Dec 2017
I NEVER HEARD FROM THIS OUTFIT. Now my credit card company has paid the bill Midwest Air Solutions submitted without providing any service. I DID FILL OUT the QUESTIONAIRE FOR Midwest Service Solutions SERVICE BUT THERE WAS NO RESPONSE FROM THE COMPANY ON EITHER THE VENT OR DRYER CLEANING. WHAT GIVES??????? The phone number of MDW listed is always busy so there is no way to contact the company by phone and talk to anyone. MONEY WAS PAID BUT NO SERVICE PERFORMED!!!!!
Response from Midwest Air Solutions
"As we explained to the Angie's List representative that contacted us on December 4, 2017, you are welcome to call our office or submit a scheduling form to be scheduled. We emailed you within 24 hours of your Angie's List purchase of how to schedule an appointment; yet, we have not heard from you. You are still more than welcome to schedule an appointment at anytime. Further, it was brought to our attention that an incorrect phone number appeared on the Angie's List email when our deal was purchased. That has since been corrected, you can reach us at 317-721-1677. Thank you!"
Allen W.
Dec 2017
Punctual and worked diligently throughout his visit. Dryer vent cleaning could include moving the inside unit and cleaning out behind, etc.
Dennis M.
Dec 2017
Technician was very courteous and did a professional job. Happy with service provided.
Response from Midwest Air Solutions
"Thank you, thank you! We hope to work with you again"
Diana S.
Dec 2017
Great! The worker was very polite and efficient and answered any questions. We are happy with the work they did.
Response from Midwest Air Solutions
"Excellent! We love hearing positive feedback - we hope to work with you again!"
CAROLYN G.
Dec 2017
Fine - he seemed very thorough and knowledgeable
Licensing
State Contractor License Requirements
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FAQ
Midwest Air Solutions is currently rated 4.8 overall out of 5.
Midwest Air Solutions accepts the following forms of payment: CreditCard
Yes, Midwest Air Solutions offers free project estimates.
No, Midwest Air Solutions does not offer eco-friendly accreditations.
No, Midwest Air Solutions does not offer a senior discount.
Yes, Midwest Air Solutions offers emergency services.
No, Midwest Air Solutions does not offer warranties.