Master Movers LLC

When Master Movers made their pickup in Bloomington, the person I sent to let them into the house was late. As a result, Master Movers had to work much later in the day than they had planned, but were willing to stay to get the job done.

The entire experience was horrible. I have a list of complaints. 1) When I booked them for the move, I was promised a 10% discount if I signed up with them right away. Instead of $105 an hour, I was going to be charged $95. It was not in the contract, which was my big mistake, but I was assured it would be honored. On the day of the move, the movers had never heard of my discount. I called the office and spoke to Nick, the man who took my reservation and who had promised us the discount. He said that, "Yes, he saw in his notes that we were to be given the discount." He was going to call the movers and make sure they knew about the discount. At the end of the 12 hour day, when we were paying the bill, the movers still had not heard anything about a discount. It was 9:00 pm and when we called the office again, Nick was not in. The owner would not honor the discount. We had to pay the $105 per hour price. 2) They estimated our move would be 5 to 6 hours. Instead, like I said above, they spent 6 hours just packing our furniture onto the truck! The entire job took them 12 hours. Again, we had packed all of our belongings and moved them ourselves!! It took them 6 hours to just pack the furniture! 3) When they arrived at our house the morning of the move, they told my husband that they would not 'pack' any of our belongings without his permission. Next thing he knew, they had gone around the house and 'packed' several boxes, charging us $25 per box plus packing supplies. They packed the cushions from our couch and several other things that did not need to be packed. We had an additional $300 added to our bill for 'packing supplies'! 4) Everything had to be paid in cash! We were not prepared to pay $1500 in cash because they had estimated only 6 hours total. It was very frustrating having to pay that bill. Like I said earlier, the entire experience was horrendous. Moving is stressful enough, this company made it miserable. We are convinced that they make their money by scamming customers. I have called them nearly every day since our move, which was 3 weeks ago. I have talked to Nick about our discount. He continues to tell me that he knows it was promised to me and that he will talk to his supervisor about getting us reimbursed. The owner, Joe, has called and told me that he must see something in writing because he can not just take a customer's word that we were promised the discount. I have asked him to talk directly to Nick because he is aware of the discount promised to me. I do not plan on seeing the money. I get the same runaround every time we talk. It's very frustrating. Please do not ever use this company. It is a shady company in every way possible.

MY MOVERS WERE HORRIBLE AND SO WAS THE MOVE EXPERIENCE! NEVER USE THIS COMPANY, EVER!!!!! THEIR PRICES WERE LOW AND NOW I KNOW WHY! THEY BROKE MY LAMP AND SEVERAL OTHER ITEMS. THEY REFUSED TO TAKE RESPONSIBILITY. SO, WE ARE GOING TO COURT SOON!

They underestimated what they had to move and did not include the charges for boxes and the boxes were like a hidden cost. They wanted us to pay for an emergency truck that would come out to get the rest of our stuff. We ended up having to pay for the emergency truck even though it was not our fault. The movers themselves were nice but in my opinion, the owner was just horrible to deal with and was very rude to us over the phone. They didn't discount the service even though they delivered our items a day late. We would not use them again.

I WAS INFORMED (IN THE MIDDLE OF THE MOVE) THAT I WOULD HAVE TO PAY (IN CASH) AT THE END OF THE FIRST TRIP BEFORE THEY UNLOADED AND THEN AGAIN AFTER THE SECOND TRIP. I ASK THE OWNER WHY? HIS ONLY ANSWER WAS SO THAT PEOPLE HAVE STIFFED HIM. I THOUGHT THAT WAS VERY ODD AND I WAS VERY OFFENDED BY THERE MISTRUST OF THERE CUSTOMERS AFTER ALL WE DID HAVE THEM DO WORK FOR US JUST A FEW WEEKS BEFORE AT A RENTAL HOME WE OWN. I CALLED TO SAY I WAS NOT PLEASED AT THE WAY I WAS TREATED AND WILL FILE A NEGATIVE REPORT. HIS REPLY WAS HE WOULD SUE ME AND ASK ME HOW WAS MY TRIP TO THE MALL . I KNOW MORE ABOUT YOU THEN YOU THINK I SAW YOU AND YOUR FAMILY SITTING ON A BENCH IN THE MALL. THIS WAS VERY CREEPY BECAUSE WE NEVER MET HIM I ONLY TALKED TO HIM ON THE PHONE.

THE MOVERS WERE EXTREMELY PROFESSIONAL AND CAREFUL. THEY ARRIVED JUST WHEN THEY SAID THEY WOULD. THE FOREMAN WAS WELL-SPOKEN, EXPLAINED BILLING AND LIABILITY ISSUES CLEARLY AND ACCURATELY. THE MOVERS WORKED QUICKLY AND EFFICIENTLY, WRAPPING FURNITURE WITH BLANKETS IN AN ORGANIZED WAY. THEY WORKED TYPICALLY IN TEAMS OF TWO, AND I DON'T THINK I SAW THEM TAKE A BREAK DURING THE ENTIRE 6 HOUR PERIOD. WHEN SETTING UP IN THE NEW HOUSE, THEY FOLLOWED INSTRUCTIONS ABOUT WHICH ROOMS IN WHICH TO PLACE BOXES AND FURNITURE, AND WHEN THEY HAD DISASSEMBLED THINGS TO MOVE THEM, THE PUT THEM BACK TOGETHER AGAIN IN THE NEW LOCATION. OVERALL, I FELT THEY WERE GOOD VALUE FOR THE MONEY. WE CANNOT COMMENT ON HOW WELL THEY PACK ITEMS, AS WE'D ALREADY PACKED OUR VALUABLES, NOR ON THEIR PRICES FOR BOXES AND OTHER ITEMS, SINCE WE ALREADY HAD MOST OF THOSE THINGS.