LD Smith Plumbing Inc
About us
LD Smith Plumbing Inc. is a locally owned and operated plumbing company (not a franchise!) that specializes in quality work at a fair price. Our services include plumbing, drain cleaning, water conditioning, and sewer replacement. We use no sub-contractors. We are a COD company and routinely offer special promotions on our website. Cost is determined by the job. Additional email - [email protected]. Award winning.
Business highlights
Services we offer
Residential plumbing, drain cleaning, gas leak repair, water heaters, well pump & sewer line replacement.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 4% | ||
| 3% | ||
| 2% | ||
| 2% |
"Thanks for taking the time to submit a review. We appreciate your business."
"Thank you for taking the time to submit a review. We appreciate you business and look forward to working with you in the future."
"Thanks again for your business and taking the time to submit a review."
"Responding to plumbing emergencies like yours is a large part of our business, even though we always feel for the customer when this happens! Thanks again for taking the time to submit a review and for your business."
"Thank you for your business and for taking the time to submit a review and letting us know how we did."
"Thank you for your recent business. We are only able to offer the Big Deal on certain products. Unfortunately, certain spaces in homes will only accommodate certain sized products. Once again, thanks for your business."
The office responded per my instructions and called me within a day on my cell phone. We were able to arrange the inspection for the next day during a timeframe that worked for my schedule. Justin arrived as scheduled. After a quick exterior walk around he confirmed that I do not have an exterior clean-out. He proceeded with bringing the equipment into the house via the garage and to the basement. He was very careful not to hit anything with the equipment. He first ran the auger to clean and was able to tell that it went through a few roots but nothing major. He then ran the video camera and invited me to view the inspection. I got good news....for a 60's vintage tile pipe it is in excellent condition. Yeah! No backhoes --- at least not in the near future. I really appreciated that the service I received was prompt, thorough and very professional. I will be calling on LD Smith for any future plumbing needs.
"Thank you for your recent business and taking the time to submit a review. We are happy to hear that you will be using us in the future. While there are a lot of gimmicks out there, we strongly believe in providing customers with HONEST feedback on their plumbing systems. Thanks again."
"Thank you so much for taking the time to submit a review. We appreciate your business. We are sorry to hear that you were stunned with price, but there are a lot more than meets the eye when pricing plumbing repairs, including many "behind the scenes" costs. Thanks again and we hope to have your business in the future."
"We are sorry to hear that your line is in poor shape. Thanks for taking the time to submit a review and we look forward to working with you in the future if you are in need of plumbing service."
"Thank you for taking the time to let us know how we did. We know that not having hot water can be frustrating, so I am please that we were able to get you back up and running."
"Thank you for your loyalty with our company and taking time out of your busy schedule to submit a review."
"Thank you for using our services and we also look forward to working with you in the future."
"Thank you for using our company and we look forward to working with you in the future."
"Thanks for the business and feedback. Also, we appreciate your continued service."
"Our #1 goal at L.D. Smith Plumbing is to provide you with a no-nonsense assessment of what your plumbing needs are. Thanks for the business."
"Thanks for taking the time to submit a review and letting us know how we did. We look forward to working with you in the future. Thanks."
"Thank you for taking the time to submit a review and let us know how we did."
"Thank you for taking the time to submit a review and let us know how we did. We try to respond to service calls as quickly as possible, so thanks again for the business."
Neither seller or buyer was present when the first plumber did an inspection. The first plumber gave a vague verbal report of a disconnected first joint from clean-out to sewer that needed repair for $2500, and he could not inpsect the rest of the line. There was "no telling what else could be going on" on the part of the line he couldn't see. He provided no DVD or pictures.
This didn't make sense since there were no symptoms, so we called LD Smith for a second opinion. This time, seller, buyer, and realtor were present at the time of inspection.
Terry, from LD Smith, explained the process and showed us the footage on his screen. He was thorough, and his equipment was fully functional. He was patient and professional. Terry explained that there were no disconnected joints, and there was nothing at all that required repairs at this time. Given our experience with the first plumber, Terry offered a kind discount.
"Thank you for taking the time to submit a review. We pride ourselves on giving a full and honest assessment of you plumbing problems, so thanks for letting us know how we performed."
Few days prior, we received a quote from a competitor that was far more that we expected. We were told the drain stop could not be removed, it was welded to the trap. We would need a new trap and spout. The quote was $900 - $100.00 credit for buying an angies list deal.
We have used LD Smith past and were happy with them, so we called again. They gave rough estimates on the phone and scheduled a plumber to come out the next day. John arrived, was very nice and easy to talk to. He asked a couple questions about what we were looking for. He asked Why we would want to replace the trap and spout as he didn't believe we needed to. We had been told the stop was welded in and could not be removed without replacing the whole trap. John did not believe that to be true and proved it. He removed the stop within a minute, something the previous plumber said couldn't be done.
During inspection John identified issues within the piping that do need to be addressed. He explained everything very well and provided a quote that was in line with the previous quote except fixing the right stuff. The trap does not need to be replaced. We will go forward with this repair and continue with LD Smith. John was very honest and recommended what is necessary, not just out to get our money.
"Thank you for taking your time to submit a review. We take pride in offering a completely honest appraisal of your plumbing issues and then recommending solutions. Thanks again for your business and we look forward to working with you on future issues."
In the process, he added a cleanout "Y" fitting onto a vertical section of drain PVC so as to aid in future drain clearing.
Cleaned up after work was completed, honored the AL coupon and he was on his way.
"Thanks for taking the time to submit a review. We hope we are able to serve you again in the future for all of your plumbing needs."
We have used Smith Plumbing since they were a one man operation. As they have grown into what they are now their emphasis on quality workmanship and customer relations has continued to grow with them. On this project we were on a tight time line over a three day span. Smith Plumbing responded at their designated time on both days completed their part of the project with little or no problem and left no mess.
As I stated we have used them in the past numerous times with very positive results. The average consumer probably does not realize the benefits and advantages of using a plumbing firm run by plumbers. Other firms may or not be run by people who have no idea what is involved, all of Smith's people do.
I would like to nominate them for one of Angie's Super Service Awards......
"Thank you for letting us know how we did. I apologize that you did not get an instruction manual, as it must have fallen off and we did not realize it. I will make sure that we get one mailed to you immediately if we have not already done so. Once again, thanks for your business."
"Thank you for taking the time to submit a review and letting us know how we did. We take pride in every step of the plumbing repair process, so we appreciate hearing that you were satisfied with it."
Licensing
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