JP LAHR & SONS ROOFING SERVICE INC

CALLED ON 2/16/04 AND TALKED TO A FEMALE AND LEFT A MESSAGE TO HAVE SOMEONE WRITE ESTIMATES FOR A ROOF REPAIR. RECEIVED A RETURN CALL FROM MARK. HE ADVISED HE WOULD COMPLETE ESTIMATES THIS WEEK. BY 2/23/04, NEITHER MY WIFE NOR I HAD HAD ANY CONTACT ABOUT THE ESTIMATES. CALLED COMPANY AND SPOKE W/ MARK. HE ADVISED UNABLE TO COMPLETE ESTIMATES TO-DATE, BUT WOULD COME OUT SAME DAY OR NEXT TO COMPLETE. 2/23/04, RECEIVED CALL FROM MARK. HE STATES GUTTER LEAKING BEHIND FLASHING. GUTTER NEEDED TO BE PULLED OFF AND WOOD REPLACED. HE ADVISED THEY DO NOT DO THIS TYPE OF WORK.

THE WORK WAS FINE. THEY WERE VERY BUSY AND IT TOOK ABOUT 4 WEEKS FOR THEM TO COME OUT TO DO THE WORK. THEY DID COME OUT RIGHT AWAY FOR THE ESTIMATE.

I WOULD SAY HE WAS FAIR WITH HIS PRICING. HE WAS PLEASANT AND COURTEOUS.

MARK CAME OUT TO INSPECT MY ROOF THE SAME DAY I CALLED. OTHER COMPANIES GAVE ME AN ESTIMATE OF ABOUT 5 DAYS BEFORE THEY COULD COME TO THE HOUSE. (I HAD LEAKING GOING ON AT THE TIME OF MY CALL). MARK TEMPORARILY FIXED MY ROOF AND WAS ABLE TO GIVE ME AN ESTIMATE (THAT ENDED UP ACCURATE TO THE PENNY) AT THE TIME HE CAME OUT. THE ONLY THING THAT COULD HAVE BEEN BETTER WAS HIS COMMUNICATION AS TO WHEN HE WOULD COME OUT AND FIX THE ROOF. HAD I NOT BEEN HOME AT THE TIME HE CAME TO REPAIR IT I WOULD NOT HAVE KNOWN HE WAS THERE UNTIL I GOT THE BILL. HE SAID HE WOULD CALL BEFORE HE CAME, AND DID NOT.

DURING A BUSY YEAR, WE TRUSTED THEM TO COME OUT FOR AN ESTIMATE AND TO DO THE WORK WHILE WE WERE NOT HOME, AND THEY TRUSTED US ENOUGH TO SEND US A BILL. IT WORKED OUT BEAUTIFULLY FOR BOTH PARTIES.

EXISTING WORKLOAD OF ROOF REPAIRS AND MANPOWER AVAILABILITY PREVENTED THEM FROM DOING A COMPLETE ROOF REPLACEMENT AT THIS TIME.

JIM CAME AND GAVE US AN ESTIMATE THE DAY AFTER WE CALLED.

HE CAME OUT AND LOOKED AT THE SOFFITS. HE SAID THEY COULDN'T DO THE WORK, WHICH I APPRECIATE THEM LETTING ME KNOW. VERY COURTEOUS.

WHAT WE LIKE ABOUT LAHR IS THAT THEY KEEP IN TOUCH IF THEY CAN'T KEEP THEIR APPOINTMENTS. I CALLED FOR AN APPOINTMENT. THE OFFICE REPRESENTATIVE THOUGHT IT SOUNDED LIKE THE FLASHING AROUND THE SOIL STACK NEEDED REPAIR. SHE SAID IT WOULD TAKE A DAY FOR ONE OF THEIR CREW TO MAKE AN APPOINTMENT. SHE CALLED THE NEXT DAY TO TELL ME OF ONE DAY'S DELAY. MARK DID CALL THAT DAY, MADE AN APPOINTMENT TO COME OVER IN THREE MORE DAYS WHICH HE DID. HE LOOKED AT THE PROBLEM, CONFIRMED HER DIAGNOSIS AND SAID HE'D BE BACK IN TWO WEEKS TO DO THE WORK. AT THE END OF THE TWO WEEKS HE CALLED AND SAID HE WOULD BE THERE THE FOLLOWING WEEK. HE KEPT THAT APPOINTMENT, REPAIRED THE FLASHING, REPLACED THREE SHINGLES. I ASKED HIM FOR RECOMMENDATIONS ON A WINDOW LEAK, AND HE CAULKED THE BRICKS ABOVE THE WINDOW, WITHOUT ADDING ANYTHING TO HIS QUOTE. WE THOUGHT THE COST FAIR AND THE WORK PERFORMED WAS VERY GOOD.

DID AN OUTSTANDING JOB! ORIGINALLY, ONE OF THE WORKERS MISSED A PART THAT I HAD ASKED ABOUT, BUT THE OWNER IMMEDIATELY CAME OUT AND FIXED IT TO MY SPECIFICATIONS. DID A VERY GOOD JOB.

ALL REPUTABLE ROOFING COMPANIES SEEM OVERLOADED RIGHT NOW. HE FINALLY CAME OUT - OTHER COMPANIES WOULDN'T EVEN MAKE AN APPOINTMENT. HE GAVE ME AN ESTIMATE. I SAID, 'FINE, PUT US ON THE SCHEDULE. DON'T BOTHER WITH A QUOTE. JUST DO IT ASAP.' IT TOOK THEM A WHILE TO COME OUT, BUT THE WORK THAT THEY DID WAS VERY NICE. THEY WERE THE ONLY ROOFERS WHO WOULD ACTUALLY COME OUT AND I APPRECIATED THAT.

JAMES D. LAHR WAS VERY CONSCIENTIOUS IN DOING HIS ESTIMATE. THE WORKMAN ANSWERED ALL QUESTIONS EASILY. SINCE THE REPAIR MY ROOF HAS NOT LEAKED! IM VERY PLEASED.

PRICES WERE HIGHER THAN COMPETITOR , BUT SKILL LEVEL AND WORKMANSHIP WERE OUTSTANDING.

MAKE SURE THEY LOOK AT UNDERSIDE OF ROOF. I.E. INSIDE CEILING. THE NAILS CAME THROUGH OUR SUNROOM ROOF. THEY DIDNT NOTICE, WE DID AFTER THEY LEFT. THEY CAME BACK AND FIXED IT.

ONCE THEY GOT INTO IT THEY FOUND MORE REPAIR THAN ANTICIPATED. I AGREED WITH ALL THE EXTRA COSTS.

LESSON LEARNED: IF THE REPRESENTATIVE RETURNS AN INITIAL CALL TO A PROSPECTIVE CUSTOMER WITHOUT HIS/HER CALENDAR NEARBY, CHANCES ARE YOU WON''T HEAR BACK FROM HIM/HER.

I COULD NOT BE MORE PLEASED WITH MY EXPERIENCE WITH THIS COMPANY AND RECOMMEND THEM.

I NEEDED SOME MINOR ROOF REPAIRS DONE AS REQUIRED BY MY HOMEOWNERS INSURANCE COMPANY. MARK FROM LAHR ROOFING WAS VERY COOPERATIVE IN FITTING ME IN TO MEET MY INSURANCE COMPANY DEADLINE, AND FOLLOWED UP WHEN THE WORK DID NOT APPEAR TO BE DONE THE FIRST TIME TO INSURE THAT IT WAS DONE CORRECTLY. PRICE WAS REASONABLE. IM VERY APPRECIATIVE.

EVERYTHING THEY DID WAS VERY REASONABLY PRICED AND THEY ALWAYS CAME RIGHT OUT!

WE WERE UNAWARE THAT OUR CHIMNEY NEEDED TO BE RECAULKED AND THERE WAS DAMAGE TO OUR SOIL PIPE FLASHING UNTIL MARK WENT UP ON THE ROOF TO CHECK FOR THE MISSING SHINGLE TABS. THE OTHER ROOFING COMPANY THAT CAME OUT DID NOT FIND THESE PROBLEMS. MARK WAS ALSO PROMPT AT RETURNING OUR PHONE CALLS. THEY ARRIVED PROMPTLY AT 8AM AND THOROUGHLY CLEANED THE WORK AREA AT THE END OF THE DAY.

STAFF MEMBERS I SPOKE TO ON PHONE WERE COURTEOUS AND FRIENDLY. THEY REMOVED ALL DEBRIS FROM PROPERTY . GARAGE ROOF IS NOW AS GOOD AS NEW.

THEY CAME OUT WITHIN A WEEK TO GIVE US AN ESTIMATE AND THEN STARTED THE JOB WITHIN THAT WEEK. THEY WERE VERY PROFESSIONAL AND HAVE FOLLOWED UP TO SEE IF THE ROOF WAS STILL LEAKING. THEY FIXED OUR PROBLEM AND WOULD DEFINITELY USE THEM AGAIN.

MARK ADVISED US THAT OUR BIGGEST PROBLEM WAS WITH OUR STONEWORK AND THE ROOFING WAS SECONDARY. MARK WAS VERY HELPFUL.

HE GAVE AN ESTIMATE AND DID WORK 6 WEEKS LATER. I THINK THE WORK IS FINE

THEY WERE HONEST IN TELLING MEMBER THAT THEY COULD FIX THE PROBLEM THEMSELVES WERE ANOTHER COMPANY SAID THEY WERE GOING TO NEED TO SPEND $3,000