JP LAHR & SONS ROOFING SERVICE INC

It took them almost three weeks to give us an estimate and then they said it was not going to be guaranteed. They said it would take 3-5 weeks to get someone out to perform the work, but I had to call them later to see when they would come. I don't think they wanted to do the job and were just stalling until I found someone else. Finally, we called another Angie's List roofer who was highly recommended by another Angie's list company we do business with and they came out, solved the problem and did the repairs in one day for $350.00.

THEY (MARK) COULDN'T DETERMINE HOW THE WATER STAIN OCCURRED, INASMUCH AS THE ROOF APPEARED TO BE IN GOOD SHAPE. HE THOUGHT IT MIGHT HAVE HAPPENED AS A FLUKE BECAUSE OF A STORM THAT BROUGHT UNUSUALLY HIGH WINDS AND MUCH RAIN; THUS, WATER MAY HAVE WORKED ITS WAY INTO A VENT. MARK SAID HE DIDN'T WANT TO CHARGE ME FOR UNNECESSARY WORK AND THAT I WAS BETTER OFF WAITING TO SEE IF IT HAPPENED AGAIN. I REALLY APPRECIATED THE HONESTY AND WILL DEFINITELY CALL THEM FOR ANY FURTHER ROOF PROBLEMS. [NOTE: THE GRADE OF C FOR RESPONSIVENESS WAS BECAUSE IT TOOK SOMEBODY A WEEK TO COME LOOK AT MY ROOF, AND ANOTHER WEEK BEFORE HE LET ME KNOW THE DIAGNOSIS.]

UNFORTUNATELY, I WAS TOLD THEY DON'T HAVE THE EMPLOYEES TO DO A TEAR-OFF. I WAS REALLY DISAPPOINTED THEY COULDN'T DO THE WORK BECAUSE I HAVE GREAT RESPECT FOR THEM. THEY WERE MY FIRST CHOICE FOR THIS PROJECT BECAUSE THEIR HONESTY SAVED ME A LOT OF MONEY ON A PREVIOUS ROOFING PROBLEM.

THOUGH ANGIE'S LIST RECOMMENDED COMPANY FOR WORK IN PUTNAM COUNTY, A REPRESENTATIVE OF LAHR RESPONDED TO MY PHONE MESSAGE BY SAYING THEY WOULD NOT WORK THAT FAR OUT OF TOWN AT THIS TIME. (I HIRED SOMEONE ELSE).

I TRUST HIM AND THEY HAVE NEVER MISSED A BEAT YET. THEY WERE VERY REASONABLE.

WE WERE UNDER A TIME CRUNCH BECAUSE OF THE SALE OF OUR HOME. THEY FIT US INTO THEIR FULL SCHEDULE, BECAUSE WE NEEDED IT FINISHED BEFORE A REINSPECTION. THEY COMPLETED THE WORK TO OUR SATISFACTION, AND WERE VERY HELPFUL.

HE WAS HONEST ABOUT THE STEEPNESS OF THE ROOF, OFFERED TO HELP CORRECT IT.

I REQUESTED AN ESTIMATE ON A ROOF REPAIR FOR A LEAK. MR. LAHR CAME OUT AND EXPLAINED THE MOST LIKELY CAUSE OF THE LEAK AND HOW I COULD EASILY FIX IT. HE SAID I DID NOT NEED HIS SERVICES. I APPRECIATE THIS COMPANY'S HONESTY AND WILL ABSOLUTELY USE THEM IN THE FUTURE, IF NEEDED. MARY WAS A PLEASURE TO SPEAK WITH.

I DEALT WITH MR. JIM LAHR, AND FOUND THE COMPANY TO BE COURTEOUS, CONSCIENTIOUS, PROFESSIONAL AND COMPETENT. ALL WORK WAS DONE ACCORDING TO THE PROPOSAL WITH THE UTMOST OF PROFESSIONALISM AND ATTENTION TO DETAIL. REGULAR COMMUNICATION WAS PROVIDED AS TO THE WORK SCHEDULE AND WORK PROGRESS, EVEN INCLUDING INFORMATION REGARDING WEATHER DELAYS AND OTHER SCHEDULING PLANNING DETAILS. ALTHOUGH I HAD NO ISSUES WITH THE WORK, ANY QUESTIONS OR ISSUES THAT DID COME UP DURING THE COURSE OF THE JOB WERE QUICKLY ANSWERED AND DEALT WITH. THE COMPANY PROVIDED PHOTOGRAPHS OF ALL AREAS OF THE JOB, INCLUDING BEFORE AND AFTER PHOTOGRAPHIC DOCUMENTATION OF THE WORK. ALL MY EXPECTATIONS WERE MET AND THE JOB WAS COMPLETED IN A TIMELY MANNER. THEY DID EVERYTHING THAT WAS PROMISED AND THEN SOME.

I WAS AMAZED THAT HE TURNED DOWN WORK, WHEN HE COULD HAVE VERY EASILY RE-SEALED THE FLASHING AND COLLECTED A FEW HUNDRED $$ FROM US, WITHOUT FIXING THE PROBLEM. THIS OBVIOUSLY IS WHAT HAPPENED THE PREVIOUS YEAR WITH ANOTHER ROOFER. I'M IMPRESSED WITH HIS HONESTY AND WILL USE THEM FOR FUTURE ROOFING NEEDS.

MARK CAME OUT THE FIRST TIME WHEN HE SAID HE WOULD. THERE WAS SOME ICE ON THE ROOF SO HE SAID HE'D BE BACK WHEN IT THAWED AND HE DID. QUOTE WAS TIMELY AND DETAILED. MARK CALLED ME EVERY DAY WHEN THE WORK WAS BEING DONE TO UPDATE ME ON THE SITUATION, HE WAS ALWAYS AVAILABLE TO TALK TO IF I NEEDED HIM. HE EVEN WENT OUT OF HIS WAY TO PERSONALLY BRING BACK A CONTRACTOR TO LOOK AT SOME REPAIRS THAT HIS COMPANY COULDN'T DO. I ENDED UP HIRING THAT CONTRACTOR.

AS ALWAYS THEY DID A FINE JOB. THEY ARE VERY GOOD AT KEEPING TO THEIR WORD. THEY WILL TELL YOU IF THEY ARE BUSY, WILL COME FOR INSPECTION WITHIN THE TIME FRAME THEY SET. THEY WILL ALSO GIVE YOU A TIME FRAME FOR WORK AND WILL KEEP TO THAT. IF THEY WILL BE DELAYED THEY WILL CALL YOU TO LET YOU KNOW.

HAVE USED PREVIOUSLY, WE'VE BEEN CONSISTENTLY PLEASED IN OUR EXPERIENCE WITH THEM.

NEVER MET THE PEOPLE. THE ARRANGEMENTS WERE MADE ON THE PHONE. THE EXPERIENCE WAS VERY PROFESSIONAL.

I WAS TOLD WHEN I CALLED THAT SOMEONE WOULD CALL ME BACK, AND THEY NEVER DID.

THEY WERE VERY NICE, FIXED A LOOSE SHINGLE AT NO CHARGE AND NOW THE ROOF DOESN'T LEAK.

THE COMPANY PROVIDED AN EXCELLENT SERVICE. THEY WERE PROMPT.

AFTER ESTABLISHING THAT I WAS NOT EXPERIENCING AN EMERGENCY, MARK MADE AN APPOINTMENT TO COME OUT WITHIN 48 HOURS. AFTER INSPECTION, MARK ADVISED THAT THE LEAK MAY BE COMING FROM FIREPLACE AND NOT THE ACTUAL ROOF. HE PREPARED A ROOFING ESTIMATE JUST IN CASE THE FIREPLACE ISN'T THE CULPRIT. EXCELLENT SERVICE - HONEST - PROMPT. ANYONE WHO WOULD RECOMMEND A SOLUTION THAT DOESN'T NECESSARILY BRING REVENUE TO THEIR COMPANY THIS TIME WILL DEFINITELY GET AN OPPORTUNITY FROM ME IN THE FUTURE. THANKS MARK!

WE HAD A LEAK AND CALLED MARK. HE CAME OUT THE NEXT WEEK AND ASSESSED THE SITUATION. HE WAS KNOWLEDGEABLE AND THE REPAIRMAN WORKED VERY QUICKLY AND CLEANED UP THE WORK AREA.

I'M VERY GLAD J.P. LAHR CAME FOR THE ESTIMATE!!! IT WAS VERY HELPFUL, AND ALSO INTERESTING. BEING THE LAST OF 5 ROOFING ESTIMATES, THIS IS THE ONLY COMPANY THAT SAID NOTHING WAS WRONG WITH THE ROOF ITSELF and THAT HE COULD NOT HELP ME. HE RECOMMENDED WE HIRE A CHIMNEY REPAIR PERSON FOR ALL THE WORK, WHICH WE DID. THANK YOU!!!

HE TOLD US THAT IT WAS A MASONRY PROBLEM AFTER HE LOOKED AT IT FOR 30 SECONDS, WHICH WAS CLEARLY UNTRUE.

IT WAS A DIFFICULT TASK. AND, HE WILL COME ONCE A YEAR TO CHECK THE ROOF!

ALL CONTACTS WITH THE COMPANY WERE PROFESSIONALLY HANDLED. APPOINTMENTS WERE KEPT AND WORK WAS SATISFACTORY. THEY ARE WILLING TO HANDLE SMALL JOBS AS WELL AS LARGE. I HAVE SINCE HIRED THEM TO INSTALL ROOF VENTS ON THE GARAGE.

WE WERE SATISFIED WITH THE PROPOSAL, BUT BECAUSE WE NEEDED TO HAVE ADDITIONAL REPAIR WORK DONE ON SIDING AND WINDOWS WE OPTED TO GO WITH A COMPANY THAT COULD DO ALL AS A PACKAGE. THEY WERE THE SLOWEST IN GETTING OUT TO PROVIDE AN ESTIMATE.

I HAVE USED THEM FOR ROOFING AND GUTTER NEEDS FOR THE LAST 5 YEARS.