iRESTORE

iRESTORE Roofing and Restoration, and their Project Manager Blake Kumler, are great. I got estimates from four roofing companies for replacement of my roof and gutters due to hail damage. I am happy that I chose iRESTORE. Blake stands out. He is knowledgeable about all aspects of home improvement. He saw details which might complicate the roofing job, details that other contractors didn't even mention. He is great at explaining the job, coordinating, and keeping you informed. He knows the insurance industry inside-out. I like his philosophy that he not only wants to do what is right for the customer, but also wants to do what is right for the home. He knows his crews and their members well, and he goes above and beyond to take care of them. As a result he has crews who are hard working, professional, and seem expert to me. He stands out for giving individualized attention to customers. He doesn't take on large numbers of jobs, so he can afford to give one to one attention. Most of all I appreciated how he handles any problems that inevitably pop-up in any major home improvement job. When I noted that my new roof had changed water flow in a valley to create a small problem, he didn't question my observation and he didn't get defensive. Instead, he immediately sent out an experienced crew member to install a solution. I give iRESTORE and Blake Kumler 5 stars. They're a cut above the others.

came out and checked it out but never call back with quote. Called and left message but nothing.

Very professional. Cleaned up area, touched up flashing nearby, notified when coming and going.

They contacted me a did a great job of correcting the issue. I am very pleased.

Work was done correctly and on time. Communication was good as it kept us updated and informed as to what was going on

They contacted me right away and a gentleman came out and did a very good job of inspecting the roof. He made some suggestions for possible work on my roof and promised me a quote in a few days. About a week later he called and apologized for not getting me the quote yet and said he would get me one right away. It has been almost 2 months and I never received a quote. I was very pleased with the inspection of the roof but wished he would have followed through with the quote.

We recently had several contractors out to investigate wind and hail damage on our roof and siding. After reviewing the contractors and rates, we decided to work with iRestore and specifically Seth Johnson. After walking the roof line and reviewing the photos and damages, Seth worked with us and our adjuster to draw up the recommendations. Having worked with general contractors before, Seth gave us timelines and updated us when and issue arose. The total services we went through with iRestore were: new roofing, new siding, and some remedial work on some soffits. We would strongly encourage working with iRestore and asking for Seth Johnson.

We're professional, quick response for estimate-highly recommend.

Long story short. it took 4 months to complete a 1-hour job. The owner apologized. Said he was embarrassed by the situation and that the company had let go of the employee we had been working with and would send someone out later in the day to fix the issue. Long version They never even contacted me until I left a negative review in July ... over a month later. Then blamed me for being difficult to contact. Yet none of the calls or emails we had made in a month had been returned. The next week they sent someone to take a look. More than a month later an estimate was given to replace my entire home gutter system for a few thousand dollars. Not only was this NOT what we asked for but the estimate did not even include ANY specific line items. Called them back to ask why they thought our seamless aluminum gutter system that was less than 5 years old needed to be replaced entirely. My husband was told that since that since the gutter system was so new the new price was $750, but they still refused to provide an estimate with line item details. He was told they would provide a detailed estimate. Fast forward to October. Receive another call from them asking to complete the replacement work. After some conversation, we agreed to have them estimate again. They came out the next day. This time they too were shocked that anyone would say the entire system needed to be replaced. The owner said he was embarrassed about the situation and it should have never happened. He said it was a super easy fix and would have someone out in the afternoon to repair it. Later that same day they arrived and the actual repair took less than an hour. The owner indicated they had let go of the person we had worked with over the summer. Which is odd because the person I spoke with in July claimed to also be the owner. Brian (other reviews claim the owner is Clayton who really knows) apologized many times and he has left many messages since the work was actually completed. He even told my husband they would send a refund check because the fix cost less than what we paid. How any company can come out for $99 baffles me, let alone have funds to refund. We had expected to spend something to repair the gutter and for it to take a couple of weeks to get on a work schedule. Neither of these things happened. While we are happy to have the work finally completed, it is still concerning that it would take any company so long to resolve such an issue. Especially, when Brian told my husband the former employee did similarly embarrassing work all summer. Other reviews from past years blame now fired project managers for embarrassing work too. Really!? It takes an entire 1/4 of the year including a negative review to realize that your employee is attempting to defraud your customers, by providing non-detailed estimates of work that does not need to be completed. We are no longer baffled about the 'refund'. The final concern about this company arrived today by voicemail. It seems the only reason any work was completed at such a price was to resolve the negative review - not to actually reflect reality or do the right thing. It simply means iRestore thinks it is OK to buy a positive review by sending us a check. Again, REALLY?!! Angie's list is about honest verified reviews. Not purchased ones. If reviews are bought and paid for now that Home Advisor is in charge - the least Home Advisor could do is to mark those reviews with a company spokesperson tag. That way those of us that use the site can know which reviews were provided compensation and which were not. Also would be nice to know which companies pay to have listings and which are added by a member leaving a review. Bottom line. We finally had work completed. Is it the best work ever? Nope, but it will do. Does this company deserve the grade A they have on Angie's List? I guess they can have whatever grade they are willing to buy.

At first, it was excellent. The project manager was professional and responsive. He took the time to educate me on the work that was to be complete. In fact..... there were 2 others in the neighborhood that used him as well because they were impressed with what had been done so far. After the roof was replaced, there were some problems with the subcontractors. First, the gutter guy missed a downspout, which never ended up getting fixed. I was told that the extra downspout wasn't necessary to meet code... That wasn't the issue... the issue was I wanted an extra, and meeting the minimum code was not what I had bid. Okay, let this one slide Then, there were were problems scheduling the drywall contractors to finish up some interior work. This took some extra coordination due to the rental tenants living in the duplex. One of my tenants was upset when a contractor showed up one morning without any notice. She became even more frustrated that he didn't speak English and there was no contractor. After this, irestore pretty much gave up on finishing the job. I ended up doing the drywall and paint myself. After this, I couldn't even get them to send me a final bill. It took me 6 MONTHS just to get an invoice! After countless emails and voice mains, I finally received it, and paid it right away, dispute some of these frustrations. After my tenant moved out I went up in the attic to check out the details. There was a stink pipe that had been broken off and letting water leak in. The water was dripping inside a wall, and luckily most had been caught by a tarp I had left up in the attic last year. No one would have noticed this had I not taken the extra effort to check it out. When I called to follow up, the owner took no responsibility. When I told him about the issues with the drywall contractor, he told me that he fired the project manager so he wasn't surprised to hear I had those issues. My thoughts, I gave this guy $30,000 of work (my house and the 2 neighbors). Shouldn't you take my complaints a little more seriously???? Instead you just push the blame onto someone else. Good luck. I'm sure you will have a lot of success, but I am done using Irestore for any of my properties.

Estimate was great, their staff was wonderful and they did the complete job with a double crew in one day. Outstanding work.

The entire process was completely painless and stress-free. From estimate to project completion, all the staff and crew were polite, prompt and professional. The job went perfectly (and fast!); I can't say enough good things about iRESTORE. Highly, highly recommended.

It went well. We were happy with the outcome.

Excellent. Rob did everything he said he would do. He kept me informed of all details and minor changes that arose. I was very pleased with his attention to detail and the quick completion of our project. He went over the yard multiple times to make sure there were no stray nails or sharp objects that could harm children or pets. The work looks professional and certainly has added value to my home. I would definitely recommend this company.

It went very smoothly. The owner of the company, Clayton, came out initially to go over everything that would be done. They were punctual and worked quickly and efficiently. I am very happy with outcome. The price was very reasonable for the amount of work done as well. Overall, I am very happy with the whole experience. I would definitely recommend them to anyone and would use them again if i needed to.

Excellent level of communication. He made every effort to move the project to completion. The workers treated our property with care and respect. It all added up to amazing results - a great looking roof, a clean yard and a roofing company I can personally recommend to my friends.

Very professional and punctual group from the marketing representative to the individual roofers. Needless to mention that this is a very competitive outfit in regards to price. Best price out of five outfits interviewed for the project. I highly recommend this group to anyone. Also, Thank Angie for provide me with a list of the best qualified professionals for my project

Everything went well. I received a clear explanation of the options available. The new gutters and gutter guards were promptly installed. The new gutters are looking good, and were solidly fastened. And best of all, there is no more leaking, and no more ice on my front step.

Clayton and Rob were very responsive to our needs. Normally the complete roof would have been replaced in one day but due to the short days in November it took two. The crew showed up on time and did and excellent job. They cleaned up between the 2 days and the final clean-up was excellent. We had a very small issue about a week after the job was completed, but Clayton and Rob responded within 24 hours to correct the issue. We saved over $2,000 compared another large national outfit we had an estimate from and feel we received just a good a quality.

Our roofing went well from estimate to finish. Clayton Eads, owner of I Restore, 07went up on the roof to represent us when the insurance adjuster looked at the roof. (Other roofers whom I interviewed actually suggested that I not bother to file a claim because our insurance company is notorious for poor coverage. ) Because Clayton represented us, the insurance company paid a fair settlement. When the work was being completed, it was discovered that the chimney was rotted and needed to be replaced. Clayton had it completed and all work was done within 48 hours. Premises were left clean, and the roof looked terrific.

see above notes for details. excellent work by honest people. A hard thing to find in today's marketplace. the cost was exactly what the insurance company paid minus the deductible, the cost for the skylight, and the cost for upgraded shingles that we decided to use to minimize the chances of further damage from hail or wind.

Everything went very well! They removed the old roof and replaced everything. It looks beautiful! They arrived first thing in the morning and were finished by 5. Everything was cleaned up. You couldn't tell they'd been here except that the roof looks amazing! Rob was excellent with communicating how things would go. No surprises at all. We are very pleased with their work and would highly recommend them!

Went well. Service performed as expected

Provider missed initial appointment. There was no follow-up until contacted. Second appointment was on time, but only performed an inspection of the roof and did not offer any solutions other than a completely new roof. I have some minor roof issues that could have been fixed with the offered "tune-up" but no options were offered. I would not recommend this provider.

It went well. Irestore even moved the date for the services up one day to accommodate a purchase closing.