HOLLIDAY'S CARPET CARE

"The member has really misrepresented the facts about what happened that day. The technician was supposed to meet him there to be let in to do the work and he would go on to work. When talk of payment had been made the member asked if we accepted credit cards the tech advised him that we did not. The member said he had no other means of payment with him and he had to leave for work. Our technician should have either called our office to get OK to bill the customer or to choose not to do the work without payment being made. I have been in this business for over 25 years and have never had a customer expect to receive services without making payment or payment arrangements. The member also states that calls were made to his wifes office 6 times beginning at 9:30 am as soon as the work was done. It was not even brought to my attention that we had not received payment until the tech ended his day late in the afternoon. One call was made that day to make payment arrangements. The member did not even answer the phone. A message was left for her to return our call. She did not do it. Nor did she do it for 2 days after that. When I finally reached her she said she was too busy to return my call. She said she would mail the check that day. I said she could do that or we could pick it up since our office is less than 2 miles away. She said she would mail it and I said fine. A week later we received the check. The member insists this is the way he does business with contractors. I have been the owner of my own company for over 20 years and have not had 1 customer just expect to be billed for payment without making previous arrangements to do so. I am 60 years old and have never expected someone to come to my house for a service or repair and leave without payment. Our technician made a mistake by not checking with management to get the ok to do what he did. As far as the quality of the work, we have been in business over 20 years without a negative complaint to the bbb or angies list. If a customer is not satisfied with our work we will make it right. We received no complaint from the member's about the quality of work performed. We would have answered our phone and promply responded. I feel the member was just upset for us attempting to collect for services rendered so the technician could be paid for his work. It was not at all that we did not wish to bill them it was the fact that we did not receive any response at all for 3 days and had no phone calls returned. Thank You! Steve Holliday (owner)"