GRIGGS TREE SERVICE

We have used Griggs several times and have always been pleased with their work. They look over the job and provide a quote in advance and are knowledgeable, punctual and leave the area clear of debris. The quoted $447 seemed reasonable, but an additional $300 that was quoted on the day of the work to remove dead branches on the interior side of the remaining six Pine trees in the group seemed excessive to us, considering that they were reachable from the ground with appropriate tools and we could do it ourselves. When we declined to have them do that, it seemed the person in charge rushed the crew through the remaining work and wanted to leave before I was satisfied with the way they had shaped the Birch trees. He was not the person who had overseen our previous jobs, so I will give Griggs a pass on downgrading their professionalism this time and hope their usual concern for customer satisfaction comes along next time we need them.

They did a wonderful job. Nice people. They gave me a $25 off coupon. I am going to be using them again.

Two separate phone calls were required before a representative was sent to the house to provide us with an estimate for tree trimming. After having returned the agreement form, no one called to schedule an appointment. The receptionist was extremely rude.

Our neighbor actually made the arrangements but the price was far less than I was quoted by another tree service.

Did all the work just as we requested. Everything was cleaned up nicely.

Excellent work and clean up performed.

They're just great people. They're a small, individual private company that doesn't take on a whole lot of people. If you don't book early, you might get left in the cold. But that's how they do good work! It's family-owned, they've been in business a number of years, and they're not interested in being big.

They do a very thorough job. They are very professional. They are very quiet. I would highly recommend them. The pricing was very good. They are also prompt.

AWESOME! TIMELY, GOOD CLEAN UP AND NO DAMAGE TO THE AREA.

I HAD CALLED THIS COMPANY BECAUSE THEY WERE CLOSE TO MY HOME, BUT WHEN THEY GAVE ME A QUOTE ON THE WRONG TREES AND DIDN'T RETURN MY CALLS ABOUT CORRECTING THE QUOTE, I THEN DECIDED TO USE ANGIE'S LIST RATHER THAN THE YELLOW PAGES.

QUICK ARRIVAL FOR ESTIMATE; CUSTOMER SERVICE VERY HELPFUL SO THAT I COULD WORK UNTIL THEY WERE READY AND RUN BACK HOME TO MEET THE ESTIMATOR; FOLLOW UP VERY FRIENDLY THE NEXT DAY (P.S. THIS WAS THE 1ST TREE SERVICE I REQUESTED, SO PRICE COMPARISON IS A GUESS).

THEY WERE VERY PROMPT IT GETTING HERE TO LOOK AT THE SITUATION AND GIVE US A QUOTE. THEY WERE EXTREMELY PROMPT IN TAKING CARE OF THE URGENT SITUATION. THE PRICE WAS VERY FAIR. THE WORKMANSHIP WAS VERY PROFESSIONAL. THE CLEAN UP WAS EXCELLENT. I HAVE USED THEM IN THE PAST AND WOULD USE THEM AGAIN. HOWARD NIXON

ADAM WAS VERY PLEASANT WHEN WE MET TO OBTAIN THE QUOTE (GRIGGS HAD BEEN DOING A WONDERFUL JOB TAKING CARE OF MY TREES, SO I THOUGHT IT MADE SENSE TO STICK WITH THEM FOR LANDSCAPING). IT ALL GOT VERY UGLY, THOUGH, WHEN I FOUND THAT THE MUMS DIDN'T COME UP. I HAD TO PLACE SEVERAL PHONE CALLS BEFORE ADAM FINALLY AGREED TO COME BACK AND TAKE A LOOK. BY THE TIME HE AND DAVID GRIGGS GOT HERE, THEY WERE ANGRY BECAUSE THEY ASSUMED I WAS ACCUSING THEM OF DIGGING THEM UP AND STEALING THEM (I WAS NOT - I SERIOUSLY WONDERED WHETHER WE HAD A CONTAMINATION OR PEST PROBLEM IN THAT BED). DAVID GRIGGS WAS VERY ABUSIVE THEN AND WHEN HE CALLED LATER TO FOLLOW UP. THESE ARE NOT NICE PEOPLE! EVEN THOUGH I HAVE BEEN TRYING TO PAY THEM FOR THE WORK THEY DID LESS THE COST OF WHAT I THOUGHT IT WOULD COST TO HAVE MUMS REPLACED, THEY HAVE BEEN UNWILLING TO WORK WITH ME AND ACTUALLY EXPECT TO BE PAID A FINANCE CHARGE ON THE UNPAID BALANCE!

THE SERVICEMAN WHO CAME TO DO THE ESTIMATE WAS ON TIME, BUT THAT WAS IT. HE GAVE US THE ESTIMATE AND SAID IF WE WANTED THE SERVICE DONE TO SIGN THE PAPER AND FAX OR MAIL IT BACK TO HIS OFFICE. IT WAS QUITE EXPENSIVE FOR THE ONE JOB, BUT WE NEEDED IT DONE. I SIGNED IT AND FAXED IT BACK, STATING TO LET ME KNOW WHEN THEY COULD COME, PREFERABLY ON A MON. OR FRI. SO I COULD BE HOME. I NEVER HEARD FROM THEM, I CALLED AND THE RECEPTIONIST TOLD ME THEY GOT THE FAX AND SHE DIDN'T KNOW WHY NO ONE HAD CALLED. I STATED WE WANTED THE WORK DONE AND COULD SHE HAVE HIM CALL ME, SHE SAID YES. WELL, AFTER A WEEK AND NO ONE HAS CALLED. I DIDN'T WANT A TREE DYING, SO I CALLED THEM AND CANCELLED MY ORDER AND TOLD THEM WE WOULD NOT USE THEM IN THE FUTURE. WE FOUND ANOTHER COMPANY, WHO WAS PROMPT AND GREAT. I WILL NEVER CALL THEM AGAIN.

THEY SCHEDULED THE JOB, BUT DUE TO WEATHER HAD TO RE-SCHEDULE. THEY CALLED AHEAD TO TELL ME THIS, AND THEN SHOWED UP WHEN THEY SAID THEY WOULD.

IT TOOK THEM A LITTLE LONGER (THAN I WOULD HAVE LIKED) TO GET TO MY HOUSE AND DO THE WORK. HOWEVER, WE HAD RECEIVED SEVERAL STORMS THAT WEEK. THEY DO GOOD WORK I HAVE USED THEM IN THE PAST AND WILL DO SO AGAIN.

THEY HAVE ALWAYS BEEN VERY KNOWLEDGEABLE AND PROFESSIONAL. THEIR TRIMMING SKILLS ARE EXCEPTIONAL FOR REMOVING PROBLEM BRANCHES AND RETAINING THE SHAPE OF THE TREE. RECENTLY REMOVED 4 LARGE ARBORVITAES AND STUMPS AND TRIMMED 2 BIRCH TREES TO GET BRANCHES AWAY FROM ROOF.

WHEN THEY COME THEY ARE WELL EQUIPPED AND HAVE ALL EQUIPMENT NECESSARY TO DO ANY KIND OF JOB IT SEEMS. THEY ALWAYS HAVE A 4 OR 5 MAN CREW AND THEY COME IN AND DO THE WORK, THEY ARE VERY FAST AND EFFICIENT AND THEY DO A GREAT JOB AT CLEAN UP AS WELL. THEY ARE ALWAYS FRIENDLY. I FEEL THEIR COST IS A GREAT VALUE FOR THE WORK THEY DO.

ACCIDENTALY CUT NEIGHBORS INVISABLE FENCE AND CAME OUT RIGHT AWAY TO FIX IT .VERY PLEASANT AND EASY TO WORK WITH

WE WERE MOWING ALL NIGHT SUNDAY TO BE READY FOR THEM. HE NEVER SHOWED UP MONDAY OR TUESDAY, NOR DID HE CALL. I CALLED HIM WEDNESDAY AND HE GAVE ME SEVERAL EXCUSES WHICH INVOLVED HAVING TO DEAL WITH OTHER CUSTOMERS. HE SAID THE SOONEST HE COULD GET TO ME WOULD BE FRIDAY. I TOLD HIM THAT I WAS UNHAPPY THAT HE DID NOT CALL AND NOTIFY ME THAT HE WOULD NOT BE COMING AND THAT IT WAS NOT ACCEPTABLE. HE SAID THAT IF I WAS THAT UNHAPPY, THEN MAYBE I SHOULD FIND SOMEONE ELSE. THEN HE HUNG UP ON ME!~ I COULDN'T BELIEVE THAT AN ADULT WOULD HANG UP ON ANOTHER ADULT, I WAS IN SHOCK. I CALLED BACK AND AS SOON AS HE FOUND OUT IT WAS ME HE HUNG UP AGAIN, ONLY THIS TIME WITH FORCE! I COULD NOT BELIEVE THAT SOMEONE IN A MANAGEMENT POSITION WOULD TREAT CUSTOMERS WITH SUCH DISRESPECT. I HAVE NOT BEEN HUNG UP ON SINCE I WAS A TEENAGER, IT WAS THE ODDEST THING.

THE GRIGGS MEN ARRIVED PROMPTLY AND DID A GOOD JOB IN A VERY TIGHT SPACE. THEY GROUND OUT THE STUMPS AND LEFT THE CHIPS JUST WHERE I ASKED THEM TO. THEY ALSO CHIPPED A BRUSH PILE I SAID THEY DIDN''T HAVE TO DO, AND SAVED ME CONSIDERABLE TIME. THEY WERE CAREFUL TO AVOID MY STILL-BLOOMING PERENNIALS.

FAMILY OWNED BUSINESS AND THEY ARE VERY RESPONSIVE.

WAS UNHAPPY WITH THE SERVICE. THE SWEET GUM TREE CAN BE DIFFICULT. THE ROOTS GROW LEVEL TO THE GROUND. THIS WAS THE MAIN REASON I WANTED THE TREE REMOVED. AFTER FIRST CREW CAME AND TOOK THE TREE OUT, ANOTHER CREW CAME AND REMOVED THE STUMP AND ROOTS. THEY DIDN''T GET THEM ALL. TOOK TWO WEEKS TO GET A RETURN CALL. THREE MORE VISITS AND THEY STILL DIDN''T GET ALL THE ROOTS. I PAID EXTRA FOR A JOB I COMPETED MYSELF. PLUS IT PUT ME WAY BEHIND IN MY SEEDING PLANS.

CUT DOWN TWO TREES WITHOUT MEMBER'S AUTHORIZATION. COMPANY REPLIED THAT THEY DECIDED TO CUT THEM DOWN ANYWAY.

EXCELLENT SERVICE, TREE PRUNING and FEEDING