ETHAN ALLEN

They are a national-chain furniture store. The only problem that I had was with the delivery. I had to keep calling about the delivery date, and they wouldn?t give me one. On the day that they actually delivered it, I was trying to pin it down within a 2 or 3 hour time period, but I couldn?t get a specific time. They took about 2 or 3 weeks to deliver the in-stock piece. I spoke directly to the salesperson I used and she took care of the special order piece - I didn?t have a problem with its delivery. I thought their price was competitive. The salesperson that I worked with was very responsive, but the delivery department could do a lot better in that area. The quality of the furniture was very good.

Worked with an interior designer who came out to the house and spent some time measuring the room we wanted decorated, and gave us her proposal which included cost estimates, furniture, and fabrics. We liked what she had drawn up for us, yet were concerned about the fabric she chose for our couch and chair. In spite of the fact that the couch and chair would be a in a bonus room (not used often) and that we had one child who is not rambunctious, we specifically requested material which would be good for "heavy use". She assured us that what she had chosen would hold up well. Within a few months of receiving the couch, I noticed that the chenille fabric had started to "fuzz" over and that there were threads sticking up in the middle of the cushions. A technician came out to look at the couch and first said that the "fuzz" we were seeing was "normal" for this material. Why would I spend over $2000 on a couch that I wanted to look "worn" within the first month of use? I told the tech that this was the very reason we had requested fabric for "heavy use". To explain away the threads which were coming out of the cushions, he stated, "You must have a cat." I told him that we did not. He then replied that someone must have been sitting on the couch with something sharp in their pockets or something on their pants which would snag the fabric. (We sat on the couch in jeans.) The tech did take photos and order replacement fabric which came a few weeks later. Of course, it being the same material, did exactly what the first round of fabric did. By that time, the year "warranty" on the fabric was gone. Not only that, but when we went back to the store to discuss this again with our designer, we discovered that she had quit. The designer never informed us that chenille can "fuzz" giving a worn appearance to furniture. And now the store states that they can do nothing b/c they replaced it once and the year "warranty" is up. I would have even been happy if they had offered to replace the fabric with something else if I paid for the fabric. I should have taken heed to all of the complaints that the company has been receiving (just do an internet search for "Ethan Allen complaints".) Sorely disappointed in what used to be a customer-oriented company.

Excellent. Needed furniture for odd-sized room. Christine took the measurements in my room & found an excellent way to arrange pieces that were non-traditional in size. I ended up with 2-78" couches instead of a couch & a love seat. I also got a smallish chair because the oversized ones would have been much too big for the space. It helped to see the layout on paper. I also got to preview the fabrics on the pieces on the computer before making a decision. I'm very happy with my furniture.

Salesperson, Christine Bhe, was great, really knows her stuff, and has a nice way about her. She's not pushy but service oriented. They had a problem with delivery dates getting pushed out a couple times, which required quite a bit of follow up on our part.

Great experience. Designer walked us through entire process. Our room is beautiful and exactly what we wanted!

We purchased 2 couches and 2 side chests for our new family room. We took advantage of Ethan Allen's free in home consultation. The interior decorator came to our house. She measured our rooms, made suggestions of what type of couches, furniture, placements and lifestyle considerations. She made suggestions throughout our house. She stayed within the budget constraints we gave her, making recommendations of which furniture to buy inexpensively as well as how to add to our current dining room table with different chairs, rather than buying a whole new set. The sales person was very knowledgeable, very helpful and not a pushy sales person. I'd definitely use her service and that of Ethan Allen`s again.

VERY POLITE, NOT PUSHY SALES PERSON. TOOK EXTRA TIME TO UNDERSTAND OUR NEEDS. GAVE EXCELLENT ADVICE ON FABRIC THAT WOULD GO WITH TABLE AND EXISTING COLORS IN ROOM. COULD HAVE KEPT US BETTER INFORMED OF WHEN FURNITURE WOULD BE AVAILABLE. A FOLLOW-UP CALL TO MAKE SURE ORDER WAS WHAT WE EXPECTED WOULD HAVE ALSO BEEN NICE, GIVEN WHAT THE SET COST.