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Empire Today
Carpets or Rugs - Clean at Home, Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch,
About us
Empire Today®, Makes Beautiful New Floors Easy. Call 877-733-9131for Carpet, Laminate, Hardwood, Vinyl, or Tile flooring. Empire is the easiest way to get the best value and a professional experience. Call 877-733-9131 to Schedule a FREE In-Home Estimate and samples will be brought right to your home. Get professional room measurements and an all-inclusive price estimate. We offer professional installation when you want it around your schedule. Empire’s convenient shop-at-home service and professional installation let you skip the hassles of home improvement store shopping. We carry quality name brand floors from industry leading brands. Because of our national footprint and manufacturer relationships, Empires great prices include your floor, installation, materials, and more. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years. Call 877-733-9131 to schedule your FREE In-Home Estimate. For more information, visit EmpireToday.com.
Business highlights
66 years of experience
Services we offer
Hardwood, Laminate, Update Services Offered to: Empire Today offers quality, Vinyl, get professional room measurements and an all-inclusive price estimate. Plus, name brand Carpet, or Tile Flooring. Schedule a FREE In-Home Estimate by calling 800 588-2300. Shop from the comfort of your home, we’ll professionally install around your schedule. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.8176 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 55% | ||
| 12% | ||
| 8% | ||
| 7% | ||
| 18% |
Showing 51-75 of 176 reviews
Tracy H.
Apr 2015
unknown
Response from Empire Today
"Thank you for bringing your concerns to our attention. We regret that your products have not been meeting your expectations, and it’s disappointing that your concerns have not yet been addressed. We can assure you that we are taking this situation seriously, and we will be following up with you shortly to learn more about your concerns and work towards a resolution. You can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Anne F.
Apr 2015
The salesman will come to your house and sell you on the empire name, don't buy it.
Heres how it goes, Sales guy sells h****** how they've been around so long, how professional their installers are, the fast turnaround etc... Then he hits you with a crazy high price. I object and he drops the price 5%. I object again and he pulls the "let me call my manager". Puts Manager on speaker, manager sighs, talks about how they really can't do anything with the price but If we sign the papers tonight he will drop an additional 5%. Even with the 10% less they are not even close to a reasonable number and I tell him that. Thanks for coming have a good night.
Well 1 1/2 weeks and two sales phone calls later the price has been cut by more than 50% and regretfully I'm did business with Empire. We went from 4400 to 1300.
The installer showed up in an unmarked van with what appeared to be a couple day laborers in separate vehicles. The aggravating part is they did not have enough carpet to finish the job, so another week went by before it was completed.
The installers left garbage in my yard and dripped some kind of glue or bonding agent on the baseboards and even parts of the carpet.
Follow the above formula and you can get cheap carpet from Empire, but beware you are getting very poor quality.
I called to voice my concerns and the rep was very callous and condescending. After leaving this review I was contacted by a more empathetic rep, but they did nothing to make the situation better.
Heres how it goes, Sales guy sells h****** how they've been around so long, how professional their installers are, the fast turnaround etc... Then he hits you with a crazy high price. I object and he drops the price 5%. I object again and he pulls the "let me call my manager". Puts Manager on speaker, manager sighs, talks about how they really can't do anything with the price but If we sign the papers tonight he will drop an additional 5%. Even with the 10% less they are not even close to a reasonable number and I tell him that. Thanks for coming have a good night.
Well 1 1/2 weeks and two sales phone calls later the price has been cut by more than 50% and regretfully I'm did business with Empire. We went from 4400 to 1300.
The installer showed up in an unmarked van with what appeared to be a couple day laborers in separate vehicles. The aggravating part is they did not have enough carpet to finish the job, so another week went by before it was completed.
The installers left garbage in my yard and dripped some kind of glue or bonding agent on the baseboards and even parts of the carpet.
Follow the above formula and you can get cheap carpet from Empire, but beware you are getting very poor quality.
I called to voice my concerns and the rep was very callous and condescending. After leaving this review I was contacted by a more empathetic rep, but they did nothing to make the situation better.
Response from Empire Today
"Thank you for bringing your concerns to our attention. We never want our customers to be disappointed with the work that is done in their homes, and we regret that your concerns have not yet been addressed. We will be following up with you shortly to discuss the issues that have occurred during your installation and work towards a resolution. Thank you. Jeanette Ramey, National Customer Service Manager"
Leslee N.
Mar 2015
They were terrific and did a good job. My carpet came from the Chicago location. I had to make them slow down so I could move some of my stuff. They wanted to come like next day as they advertise and I said can you come next week? We had been talking about carpet and commercial came on and was like buy 1 room get rest free and we understand how that works and that you are not really getting anything for free. We felt like we got a really good deal on our carpet installation. The salesperson she was great as she brought samples with her and was really good at explaining the quality of the carpet and how they would hold up to my dog and teenagers. They installation guys were good too.
Response from Empire Today
"It was wonderful to read your review! We love hearing feedback from our satisfied customers, so we’re thrilled that you took the time to share your experience. It’s great that the sales rep was so helpful and that the installation went smoothly. Enjoy the new look and feel of your home! Jeanette Ramey, National Customer Service Manager"
Margaret C.
Mar 2015
They were very good. I could do the selection from home. They came and did the installation the next day.
Response from Empire Today
"Thank you for taking the time to share your experience. We’re glad you enjoyed our shop-at-home service, and it’s wonderful that your installation went so smoothly. We hope you’re enjoying the new look and feel of your home! Thank you. Jeanette Ramey, National Customer Service Manger"
Shawnta B.
Mar 2015
unknown
Response from Empire Today
"Thank you for bringing this to our attention. It’s disappointing that you’ve been waiting so long for the installation to be completed, and we realize that this is a frustrating experience. We would like to help make things right for you, and we will be following up with you shortly to discuss the situation. You can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
CRAIG H.
Mar 2015
They beat the price of every other quote I had. there salesman, Damian Popt was excellent.
Response from Empire Today
"Thanks for taking the time to share your experience! We’re glad that you enjoyed your experience with us and that your sales rep was so helpful. Thank you. Jeanette Ramey, National Customer Service Manger"
Gail M.
Jan 2015
They come to the home and we didn’t go to them. The salesman comes to the home. We had used them in the past and we had contacted them. We needed new carpeting, so they sent out a salesman. The experience was good. I haven’t had any problems with installation or with the carpet or flooring that they installed. I would recommend them.
Response from Empire Today
"Thank you for taking the time to share your experience! We’re glad that you enjoyed the convenience of our shop-at-home service, and it’s wonderful that as a returning customer you’re still happy with the products and services you’ve received. We truly appreciate the recommendation! Jeanette Ramey, National Customer Service Manager"
VIRGINIA A.
Oct 2014
After purchasing the tile, the company was running a buy one get one free special the following day on “upgraded” tile. After inquiring about the special, they wanted to charge me $10,000 for the “upgraded” tile with the special. I had the tile work done despite the price. The tile has a haze over it after they took a sponge and wiped the tile and grout. The wiping job was supposed to clean the tile, but instead left a haze on the floor. I wouldn't recommend this company to anyone I found the work to be bad and it has already cost me more money to clean up the mess that Empire has made. I have had to have my vacuum unclogged due to the technicians using it and getting clogged, I also had to pay $300 to a plumber to install my toilet after Empire took them out to install the tile. Empire also failed to do the tile under my hot water heater and charged me an additional $40 to move my refrigerator and would have charged more to move my washer and dryer, but my daughter was able to move that for me. We had to personally remove and replace the shoe mold as well.
Response from Empire Today
"Thank you for bringing your concerns to our attention. We never want our customers to be disappointed with the work that is done in their homes, and we regret the issues that occurred with your installation. We would like to know more about your concerns, and we will be contacting you shortly to discuss the situation. You can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Lydia R.
Jun 2014
unknown
Response from Empire Today
"Hi (member name removed) ! that’s wonderful to hear! We’re always striving to provide our customers with world-class service and are happy to learn of your experience. Thanks for the post!"
Patricia B.
Jun 2014
The Sales guy was great, he took time with us and was not pushy at all.
The installers showed up on time took great care with anything that needed to be moved and installed the new laminate efficiently and timely. Overall a great experience.
The installers showed up on time took great care with anything that needed to be moved and installed the new laminate efficiently and timely. Overall a great experience.
Response from Empire Today
"It was wonderful to read your review! We're thrilled that everyone you worked with made the experience easy and convenient. Enjoy the new look and feel of your home! Jeanette Ramey, National Customer Service Manager"
Naomi M.
May 2014
The saleslady, Karen, was on time and nice enough. She sold me carpet for around $3K, even said "Welcome to the Empire Family". Afterwards, I started to feel sick to my stomach about the price and cancelled my order. I looked around other places and got some other quotes. Two days later someone from corporate called and offered me a more competitive price of around $2K (at this point I should have asked, what is your real price if you can give me a 33% discount after I cancel...)
I accepted that price because I thought I was getting a superior product with highly qualified and trained Empire Installers. I was expecting them to show up in the Empire van wearing Empire uniforms. I was surprised when an unmarked van pulled up full of sub contractors. They did an ok job installing the carpet in the bedrooms but they reported Empire shorted them on the carpet and they didn't have enough to finish the hallway! I had to take another day off of work. I had to take an entire day off work to wait for them b/c they couldn't tell me what time they planned to arrive. That was a huge inconvenience.
I was disappointed they merely stretched the carpet over the stairs instead of fitting it over the noses.
I was also disappointed I wasn't provided with the warranty/care information. Karen told me i could find this on the Empire Website but I could not find it. she then told me to call the 800number to request. I feel like this should have been provided to me and not made me go hunting for it.
May 2014****
I am upgrading them to a B, because after I made this post I was called the next day to schedule a different sub contractor to come out and redo my stairs in the "Hollywood" style. Also was mailed the warranty info.
I accepted that price because I thought I was getting a superior product with highly qualified and trained Empire Installers. I was expecting them to show up in the Empire van wearing Empire uniforms. I was surprised when an unmarked van pulled up full of sub contractors. They did an ok job installing the carpet in the bedrooms but they reported Empire shorted them on the carpet and they didn't have enough to finish the hallway! I had to take another day off of work. I had to take an entire day off work to wait for them b/c they couldn't tell me what time they planned to arrive. That was a huge inconvenience.
I was disappointed they merely stretched the carpet over the stairs instead of fitting it over the noses.
I was also disappointed I wasn't provided with the warranty/care information. Karen told me i could find this on the Empire Website but I could not find it. she then told me to call the 800number to request. I feel like this should have been provided to me and not made me go hunting for it.
May 2014****
I am upgrading them to a B, because after I made this post I was called the next day to schedule a different sub contractor to come out and redo my stairs in the "Hollywood" style. Also was mailed the warranty info.
Response from Empire Today
"Thank you for taking the time to share your concerns with us. We regret that your installation could not be completed as initially scheduled, as we never want our customers to be inconvenienced. We’d like to know more about your concerns with the installation, and we will be reaching out to you shortly. You can also contact us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Chris W.
Jan 2014
The installers showed up on the the day we had scheduled and had everything completed except for the 1/4 trim. An installer came back the next day and completed the project project. We did a lot of shopping around and found that Empire Today's rate was reasonable since it included tear-out and trim installation. Many other companies we researched did not include these things and were more expensive. We are satisfied with our choice and have received several compliments regarding the flooring. Rick did an excellent job on delivering what he had promised.
Response from Empire Today
"Thank you for taking the time to share your experience! It’s wonderful that you enjoyed your entire experience with us, including the pricing! We’re thrilled that you’re receiving compliments, and we hope that you continue to enjoy the new look of your home! Thank you. Jeanette Ramey, National Customer Service Manager"
Chris H.
Nov 2013
Horrible. Sales lady seemed very nice.
Response from Empire Today
"It’s disappointing that you did not enjoy your experience, and we would like to learn more about your concerns. We will be contacting you shortly, and you can also reach us at 888-588-2315 x3555 or [Hyperlink removed] Thank you. Angelica Snell, Resolution Team Manager"
Wendy T.
Nov 2013
Installed wood floors in the kitchen, living room, hallway, and small bathroom. Overall installation went well, floors look really nice. The trim work however was a different story. As there were several rooms being done, the trim work (quarter rounds, transitions, etc) should have matched the area being done. Instead the transition pieces were not the same color as the wood floor and they put white quarter-rounds at the base of the kitchen cabinets which looked funny against the dark wood floor and wood cabinets. Had to have them come back out, which took several weeks before they finally could make it back. There is still one transition piece that is now the correct color, but not installed correctly (you can see the glue).
Response from Empire Today
"Thank you for sharing your experience with us. We’re glad that you’re enjoying the finished product, but we always want our customers to be satisfied with all aspects of their experience. We will be following up with you shortly to discuss the necessary repairs to the transition piece. You can also contact us with any additional questions or concerns at 888-588-2315 x3555 or [email protected]. Thank you. Angelica Snell, Resolution Team Leader"
Steven W.
Nov 2013
In January 2013, we had Empire Flooring install two rooms of Laminate flooring, plus had the Kitchen and hall way flooring in LVT vinyl Tile. In September 2013, we noticed the vinyl in the kitchen beginning to buckle up. We called Empire to tell them about the problem, so they had the installer out to look at the problem, the installer removed a section of the vinyl, at which time he informed us, we had a water leak. We told him we have never seen any water, Hew told us that there may be water come form somewhere under the flooring.
We contacted a licensed home inspector to come out and inspected for any possible water problems and found none. The inspector did a visual examination of readily accessible systems and components to help indentify material defects. They reported back that everything appears to be functioning as intended, no evidence was found of any current or past water leaks.they did find that moisure is trapped between the original vinyl tile and the new LVT viny tile. wet veneer underlayment of the new flooring is consistent throughout the room surface, the inspector removed a tile, no evdence of water movement.and no evidence of any present or past plumbing leaks. Water pipes inspected and appear in satisfactory condition and waste pipes appear satisfactory. crawl space was dry and has plastic sheeting on cover of gravel. insulation visible in crawl space which there appeared no evidence of moisture present.
We contacted another flooring company, to give us the belief on what caused our problem with the flooring. That stated the problem to be wet underlayment and reported the underlayment was not installed properly. Stated condensation is being trapped under the underlayment, between the original Vinyl and the new LVT Vinyl. the mosture being from the glue and grout used when the LVT vinyl was installed.
Empire Flloring has refused to make good on the problem, we had the LVT Vinyl removed/replace at our expense
We contacted a licensed home inspector to come out and inspected for any possible water problems and found none. The inspector did a visual examination of readily accessible systems and components to help indentify material defects. They reported back that everything appears to be functioning as intended, no evidence was found of any current or past water leaks.they did find that moisure is trapped between the original vinyl tile and the new LVT viny tile. wet veneer underlayment of the new flooring is consistent throughout the room surface, the inspector removed a tile, no evdence of water movement.and no evidence of any present or past plumbing leaks. Water pipes inspected and appear in satisfactory condition and waste pipes appear satisfactory. crawl space was dry and has plastic sheeting on cover of gravel. insulation visible in crawl space which there appeared no evidence of moisture present.
We contacted another flooring company, to give us the belief on what caused our problem with the flooring. That stated the problem to be wet underlayment and reported the underlayment was not installed properly. Stated condensation is being trapped under the underlayment, between the original Vinyl and the new LVT Vinyl. the mosture being from the glue and grout used when the LVT vinyl was installed.
Empire Flloring has refused to make good on the problem, we had the LVT Vinyl removed/replace at our expense
Response from Empire Today
"It’s disappointing to learn of the issues you’ve experienced post-installation. We can assure you that we take your concerns very seriously, as we never want our customers to be disappointed in the work that’s done in their homes. We understand that we’ve previously been in contact with you about this matter, and we will be following up with you shortly. You can also reach us at 888-588-2315 x3555 or [email protected]. Thank you. Angelica Snell, Resolution Team Manager"
James S.
Oct 2013
Elizabeth "Jane" Jessee, the salesperson, represented Empire well. She was punctual, professional, and worked with me quite a bit on pricing. She corrected problems quickly. The carpet installers were punctual and did a pretty good job installing the carpet, but they didn't have a functioning vacuum cleaner, so they left quite a mess for my housekeepers to clean up. The price was just okay. I think I could have done better, but I went with Empire because of Jane's professionalism and her willingness to work with me.
Response from Empire Today
"Thank you for taking the time to share your experience! It’s wonderful that your sales rep was so helpful and went above and beyond to ensure you were satisfied. We always want our customers to be satisfied with all aspects of their experience, so please don’t hesitate to contact us if there are any outstanding issues. You can reach us at 888-588-2315 x3555 or [email protected]. Thank you. Angelica Snell, Resolution Team Manager"
Allan M.
Sep 2013
Empire came to the home and the sales lady was very professional and courteous. A little aggressive but not overly. The price was comparable to other bids. The installers came the next day and .installed in one day. They also were very courteous and professional. I have additional rooms that will need carpeting in the future and will definitely ask Empire to bid.
Response from Empire Today
"Thank you for taking the time to share your experience! It’s wonderful that everyone you worked with was helpful and professional. We’re pleased to know that you’re enjoying the finished product, and we look forward to assisting you with future home improvement projects! Rebekah Clerk, National Customer Service Manager"
.
Jul 2013
Everything was fine (aside from the used car salesman pricing games he played) until I said that I would need to get two more quotes from other companies before I could make a decision. Once I told Terry, the salesman, he got very unprofessional and angry. He argued with me about needing to get other quotes and said that the price he "got" for me was only valid that day and as of August 1st, the price would go up by $1500. I explained that since I know nothing about carpeting and pricing, as wise consumers, my ex and I needed to check with a couple of more companies before we made a decision.
Terry didn't like this. I told him that if he was confident in the quality of his product and the pricing he gave me it shouldn't be a problem. At this point I just wanted him out of my home and tried to get him to the door. He continued to stand in my family room and try to argue with me about how dumb it was for me to want other quotes. He told me that I led him to believe that I was the decision maker and that I wasted his time. The last straw was when he brought up my personal life and said "you are still being controlled by the wrong man". I had mentioned that I was in the middle of a divorce to explain my living/moving situation. I was mortified that he would feel it was professional or necessary to use that information against me over the loss of a sale.
I do not recommend letting this company into your home. If I had not had another male in the house with me, I would have been terrified.
Terry didn't like this. I told him that if he was confident in the quality of his product and the pricing he gave me it shouldn't be a problem. At this point I just wanted him out of my home and tried to get him to the door. He continued to stand in my family room and try to argue with me about how dumb it was for me to want other quotes. He told me that I led him to believe that I was the decision maker and that I wasted his time. The last straw was when he brought up my personal life and said "you are still being controlled by the wrong man". I had mentioned that I was in the middle of a divorce to explain my living/moving situation. I was mortified that he would feel it was professional or necessary to use that information against me over the loss of a sale.
I do not recommend letting this company into your home. If I had not had another male in the house with me, I would have been terrified.
Response from Empire Today
"We were disappointed to read about your sales appointment because we never want our customers to feel uncomfortable in any way. It is never our intention to pressure our customers to purchase, and we regret that this was your experience. We would like to speak to you in more detail about your concerns with the sales rep, and we will be contacting you shortly. If you have any additional questions or concerns, please contact us at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager"
Elizabeth E.
Jul 2013
UUUGGGHHH!!! I work full time and am in the finishing stage of building a home, so I have very little time and a LOT to get done. I called Empire Today because I had heard their ads that say "call today and get your carpet installed tomorrow". The person in the call center wasn't able to answer any of my questions - all he could do was make an appointment with a salesperson. I told him I didn't want to waste their time or mine by having someone come out if they didn't have what I wanted or it was out of my price range. I told him I was ONLY interested in a solid colored golden tan frieze carpet. He assured me that they had lots of them. I asked that the salesperson call me before coming out so I could make sure they knew what I needed. He set an appointment for this morning at 9:00 and said he'd have the salesperson call me first.
The salesperson called me at 8:15 this morning, and I told him I only wanted him to come out if they had an affordable solid color (no color blends) golden tan frieze. He assured me they had lots of choices that fit my description, and told me that a medium grade frieze was around $3 a square foot installed, even with an upgraded pad. That sounded good to me, so I told him to come out.
I had to take time off from my job to meet him at the house. When the salesman arrived (at 9:20), I told him I didn't have time for him to unpack everything from his car and set up, because I had to get back to work, so he said he would just show me the samples in his trunk. He first showed me three different pads - one for low carpets like berber, the standard pad, and the upgrade. He said if I wanted the upgraded pad, "We could probably work something out." I reminded him that on the phone he had told me it would be around $3 a square foot, and he said, "Well, that depends on which carpet you choose." I asked him to show me which ones were that price. He started showing me textured carpets and multi-colored friezes, so I reminded him what I had told him before - that I ONLY wanted to see solid golden tan frieze. I must have told him that 6 times, but he kept pulling out everything BUT that!! He then admitted that he didn't have any solids - just the speckled-looking color blends, which I had specifically stated I DIDN'T want! While he was looking around in the trunk, I noticed a sales sheet he had in his binder that had prices on it. It listed "Target" prices, "10% Below Target", one or two other columns of prices, and at the far right, something like "Rock Bottom" prices. Most of the prices I saw in the frieze section were around $8.50. I can't imagine how much it would have ended up costing. I didn't even ask him about the cost, because by that time I had already realized that I wasn't going to buy from them. I realized that since they had misled me on the products, they had probably misled me on the cost, as well. He seemed like a nice enough guy, and he probably just figured he could talk me into something different from what I said I wanted. I told him we were finished and thanked him for coming out, anyway. What a WASTE of TIME!!
The salesperson called me at 8:15 this morning, and I told him I only wanted him to come out if they had an affordable solid color (no color blends) golden tan frieze. He assured me they had lots of choices that fit my description, and told me that a medium grade frieze was around $3 a square foot installed, even with an upgraded pad. That sounded good to me, so I told him to come out.
I had to take time off from my job to meet him at the house. When the salesman arrived (at 9:20), I told him I didn't have time for him to unpack everything from his car and set up, because I had to get back to work, so he said he would just show me the samples in his trunk. He first showed me three different pads - one for low carpets like berber, the standard pad, and the upgrade. He said if I wanted the upgraded pad, "We could probably work something out." I reminded him that on the phone he had told me it would be around $3 a square foot, and he said, "Well, that depends on which carpet you choose." I asked him to show me which ones were that price. He started showing me textured carpets and multi-colored friezes, so I reminded him what I had told him before - that I ONLY wanted to see solid golden tan frieze. I must have told him that 6 times, but he kept pulling out everything BUT that!! He then admitted that he didn't have any solids - just the speckled-looking color blends, which I had specifically stated I DIDN'T want! While he was looking around in the trunk, I noticed a sales sheet he had in his binder that had prices on it. It listed "Target" prices, "10% Below Target", one or two other columns of prices, and at the far right, something like "Rock Bottom" prices. Most of the prices I saw in the frieze section were around $8.50. I can't imagine how much it would have ended up costing. I didn't even ask him about the cost, because by that time I had already realized that I wasn't going to buy from them. I realized that since they had misled me on the products, they had probably misled me on the cost, as well. He seemed like a nice enough guy, and he probably just figured he could talk me into something different from what I said I wanted. I told him we were finished and thanked him for coming out, anyway. What a WASTE of TIME!!
Response from Empire Today
"Thank you for making us aware of your concerns. It’s disappointing that your sales appointment did not meet your expectations. We never want our customers to feel misled, and we would like the opportunity to speak to you about your experience and help make things right. We will be contacting you shortly, and if you have any additional questions, you can reach us at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager"
JO D.
Jul 2013
They were very professional, and true to their quote. They did the work the efficiently and on time. Prompt with service.
Response from Empire Today
"It’s wonderful to know that your installation went so well. We truly appreciate the recommendation and hope you’re enjoying the new look and feel of your home! Rebekah Clerk, National Customer Service Manager"
Arlene A.
Jun 2013
Step up has a slope, they put the luan before the vinyl and there is a very sharp edge.
There is shelf in laundry room behind washer and dryer. The leg of the shelf which goes on the floor,was just gone around, instead of under. They got the wrong color of vinyl, the color we chose was ivory and they put down a brown/tan color. There are 5 or six different areas of bad work on the floor. Installer had a language barrier and there was no communicating with the three of them, they all spoke Spanish. On the day of installation, I had just gotten out of the hospital because of knee surgery, I shouldn't have been standing. They wanted me to come out to their van and look at the material. I came out, the roll of vinyl was wrapped up, design side in, under many tools, wrapped in plastic and not visible in any way.
Made several calls with complaints, the first time
5.23.13 Left messages.
6.3.13 Left messages.
6.4.13 Supervisor got back to me, Rodger. Phil Lambert the salesman, took pictures and said it was shotty work. Also Dave Bowers was supposed to call me back on 6.7
6.7.13 No calls from Dave Bowers, Mgr. Phil called me and asked me what color range of samples would I like to see.
6.26.13 Gave up and called Angie's List.
We had a carpet installed next door, 1 year ago and the seams are coming apart.
There is shelf in laundry room behind washer and dryer. The leg of the shelf which goes on the floor,was just gone around, instead of under. They got the wrong color of vinyl, the color we chose was ivory and they put down a brown/tan color. There are 5 or six different areas of bad work on the floor. Installer had a language barrier and there was no communicating with the three of them, they all spoke Spanish. On the day of installation, I had just gotten out of the hospital because of knee surgery, I shouldn't have been standing. They wanted me to come out to their van and look at the material. I came out, the roll of vinyl was wrapped up, design side in, under many tools, wrapped in plastic and not visible in any way.
Made several calls with complaints, the first time
5.23.13 Left messages.
6.3.13 Left messages.
6.4.13 Supervisor got back to me, Rodger. Phil Lambert the salesman, took pictures and said it was shotty work. Also Dave Bowers was supposed to call me back on 6.7
6.7.13 No calls from Dave Bowers, Mgr. Phil called me and asked me what color range of samples would I like to see.
6.26.13 Gave up and called Angie's List.
We had a carpet installed next door, 1 year ago and the seams are coming apart.
Response from Empire Today
"We never want our customers to be disappointed in the products they receive, and we regret that your product is not what you expected. We can assure you that we take your concerns very seriously. We are committed to working with our customers until they are satisfied, and we will be following up with you shortly to discuss a resolution. You can also contact us at 888-588-2315 x4195 or [email protected] with any additional questions or concerns. Thank you. Rebekah Clerk, National Customer Service Manager"
Maryanna P.
Jun 2013
What I didn't like was Empire Today had the commercial that was saying 70% off and you couldn't figure out how you were saving 70% because it just didn't add up. The guy who installed the carpet didn't really have an explanation for it. They did a good job, though. It was quick, I didn't have any complaints about that. Their price was high.
Response from Empire Today
"We’re happy to know that your installation went well and that you’re enjoying the new look of your home. However, we want our customers to be satisfied with all aspects of their experience, including the pricing. We will be following up with you shortly to answer any questions that you may have. You can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager"
Patricia B.
Jun 2013
They moved the big furniture. We paid them extra for that. They did a good job. They had a good spirit about them. We couldn't believe how quickly they did it. It took them a day. The pad isn't what we had hoped for. The salesman said it was their best quality. It is not as cushy as we had before.
Response from Empire Today
"We’re thrilled to know you enjoyed your experience with us, and we hope to assist you with future home improvement projects. Enjoy the new look of your home! Rebekah Clerk, National Customer Service Manager"
Jennifer W.
May 2013
I called Empire to give me an estimate on flooring on my home. I was told I could not have plank flooring and the salesman insisted that I needed to have vinyl and carpeting. The price was double the estimate I had received on plank flooring from another company and the products offered looked cheap so I declined. The salesman was very pushy and made me feel uncomfortable.
Response from Empire Today
"Thank you for making us aware of your concerns with your sales appointment. We regret that you felt pressured to purchase, as we always want our in-home estimates to be an enjoyable experience. While we understand that you’ve cancelled your orders and gone with another company, we would be happy to speak with you and learn more about your concerns. If you’d like to discuss this with us, please contact us at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager"
Carlos P.
May 2013
Actually, the full service has not happened yet. I am still waiting.
First, I had scheduled the service for Friday May 17. Empire called Thursday afternoon to tell me that the flooring was not in stock and they had to reschedule. We rescheduled to saturday first thing. The installers showed up, and after they started the installation, found out that the material they had brought was not measures correctly -- they were short about 7 inches on one side.
I first called the salesman, who told me to call "installation manager" at a 1-800 number. After some run-around I believe I did talk to her. I asked for the right measure of material to be brought to my houose the same day (as agreed) -- but she said the earliest she could do it would be Tuesday.
We rescheduled for a later date (which I'll have to arrange in my work schedule).
In the meantime, the laundry room is upside down, with the washer, dryer in the kitchen and the sink in the garage. House is upside down for a few more days.
Empire agreed to give me a $175 discount for this agravation.
First, I had scheduled the service for Friday May 17. Empire called Thursday afternoon to tell me that the flooring was not in stock and they had to reschedule. We rescheduled to saturday first thing. The installers showed up, and after they started the installation, found out that the material they had brought was not measures correctly -- they were short about 7 inches on one side.
I first called the salesman, who told me to call "installation manager" at a 1-800 number. After some run-around I believe I did talk to her. I asked for the right measure of material to be brought to my houose the same day (as agreed) -- but she said the earliest she could do it would be Tuesday.
We rescheduled for a later date (which I'll have to arrange in my work schedule).
In the meantime, the laundry room is upside down, with the washer, dryer in the kitchen and the sink in the garage. House is upside down for a few more days.
Empire agreed to give me a $175 discount for this agravation.
Response from Empire Today
"We regret that your installation could not be completed as scheduled, as we never want our customers to be disappointed in our service. We understand that we have spoken to you about this issue and agreed upon a resolution. We will follow up with you again shortly, and if you have any additional questions, you can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager"
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FAQ
Empire Today is currently rated 3.8 overall out of 5.
Empire Today accepts the following forms of payment: CreditCard
Yes, Empire Today offers free project estimates.
No, Empire Today does not offer eco-friendly accreditations.
No, Empire Today does not offer a senior discount.
No, Empire Today does not offer emergency services.
No, Empire Today does not offer warranties.