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Empire Today
Carpets or Rugs - Clean at Home, Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch,
About us
Empire Today®, Makes Beautiful New Floors Easy. Call 877-733-9131for Carpet, Laminate, Hardwood, Vinyl, or Tile flooring. Empire is the easiest way to get the best value and a professional experience. Call 877-733-9131 to Schedule a FREE In-Home Estimate and samples will be brought right to your home. Get professional room measurements and an all-inclusive price estimate. We offer professional installation when you want it around your schedule. Empire’s convenient shop-at-home service and professional installation let you skip the hassles of home improvement store shopping. We carry quality name brand floors from industry leading brands. Because of our national footprint and manufacturer relationships, Empires great prices include your floor, installation, materials, and more. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years. Call 877-733-9131 to schedule your FREE In-Home Estimate. For more information, visit EmpireToday.com.
Business highlights
66 years of experience
Services we offer
Hardwood, Laminate, Update Services Offered to: Empire Today offers quality, Vinyl, get professional room measurements and an all-inclusive price estimate. Plus, name brand Carpet, or Tile Flooring. Schedule a FREE In-Home Estimate by calling 800 588-2300. Shop from the comfort of your home, we’ll professionally install around your schedule. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.8176 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 55% | ||
| 12% | ||
| 8% | ||
| 7% | ||
| 18% |
Showing 201-225 of 176 reviews
JUANITA D.
Oct 2006
The two man crew arrived on time, were neat, clean, and efficient. The upper bath had mold on the floor, so the crew called to let me know rather than tiling over it. This required them to return next day, which they did. The entire job was done very well. All cuts to the tile and quarter round were very well executed.
Nora S.
Sep 2006
Rather surly installers, did a horrible job on the two steps (you can clearly see the plethora of staples they put in), didn't want to move furniture even though the sales person said that wouldn't be a problem (we had to put it back), broke the glass off a clock without telling us - one of us stepped on a piece and cut her foot, and we then had to clean blood off the brand new carpet.
DONNA E.
Aug 2006
The company representative, Jack Hogan, was very polite and professional. He was very knowledgeable about his inventory. Ultimately, I was surprised that Empire didn't have better prices since they advertise themselves as a "wholesale" carpet company. I thought that $2400 was too much money for a partial basement. We are going to go through a home improvement store for our carpet. I did like the fact that carpeting could be installed the very next day!
Response from Empire Today
"THANK YOU FOR BRINGING THIS TO OUR ATTENTION. TOTAL CUSTOMER SATISFACTION IS IMPORTANT TO US HERE AT EMPIRE TODAY. WE TAKE CUSTOMER FEEDBACK VERY SERIOUSLY AND WE ARE ALWAYS STRIVING TO IMPROVE THE CUSTOMER’S EXPERIENCE. WE HAVE REVIEWED YOUR POSTING AND HAVE CURRENTLY RESEARCHED THIS MATTER. WE HAVE MADE SIGNIFICANT IMPROVEMENTS IN THE RIGHT DIRECTION FOR OUR CUSTOMERS. WE HOPE THAT YOU WILL GIVE US THE CHANCE TO SHOW YOU WHY SO MANY HAVE COME BACK TO EMPIRE-TODAY AGAIN FOR THEIR HOME IMPROVEMENT UPGRADES. IF YOU WOULD LIKE TO SPEAK TO OUR CONSUMER AFFAIRS DEPT. PLEASE CONTACT US AT 888-588-2300 AND ASK TO SPEAK TO ONE OF OUR AGENTS."
Lisa W.
Aug 2006
Salesman was conscientious and worked closely to ensure on-time delivery and installation. Installers were professional, efficient and completed the job on time. They cleaned up after their work and were courteous throughout the day.
Elissa S.
Jul 2006
Fast, punctual, did a good job. Price was fair. They did the carpet, too.
Lori B.
Jul 2006
Between the first and second contract, a policy changed in which they would not put back the toilet in the bathroom that was getting carpeted. They tried to cancel the contract midjob, but eventually told me I would be charged an additional charge to remove the linoleum. In the end, they did not charge it because the installer was a nice guy, and he put the toilet back anyway. The Sales Manager was completely unprofessional. He did not call to see what the problem was, but instead resorted to the sales person at the store to cancel the contract.
Homeowner
Jul 2006
They were on time professional and did a great job.
Jim S.
Jul 2006
It was a very bad experience. They missed the installation date and I had cleared my schedule for that day, so I called and cancelled the order because i was upset. Then, they called a week later with my carpet on the truck and asked if I wanted them to come and install it, I let them come do the installation anyway. They were short 4 feet of carpet and tried to make it work, but it looked unprofessional. The guys were really young and didn't work well together, they were rude and did not respect my home. I spoke with a manager about the problems with installation and he was rude and unwilling to work with me. There were also problems with their accounting and payment processing. I would never use them again and it was a horrible experience.
Julie C.
Jun 2006
I had worked with Empire in the past and recommended them to family friends and clients. However, this time, the workers were very ROUGH with everything. They sawed off trim around doors to install laminate then left gaps between floor and trim, also they did not install the laminate flooring behind an appliance as agreed. Empire did a terrible job installing carpeting and at 2 months old it looks like it needs to be replaced. I have asked the division president to have the work corrected 4 times but he doesn't respond to any of my communications.
Response from Empire Today
"DEAR VALUED CUSTOMER, THANK YOU FOR YOUR POSTINGS ON ANGIESLIST.COM. AS THE ADVOCATE OF EMPIRE'S CUSTOMER ISSUE RESOLUTION CENTER, IT IS MY JOB TO MAKE SURE THAT WE ACHIEVE COMPLETE CUSTOMER SATISFACTION. I WAS TRULY DISAPPOINTED TO SEE THAT YOU HAVE BEEN DISSATISFIED WITH YOUR RECENT DEALINGS WITH OUR COMPANY. PLEASE UNDERSTAND THAT I WAS UNABLE TO LOOK INTO THIS IMPORTANT MATTER FURTHER OR CONTACT YOU BECAUSE YOUR POSTING DOESN’T HAVE ENOUGH INFORMATION. I AM SURE THAT WE CAN RESOLVE YOUR CONCERNS, AS WE ARE COMMITTED TO PROVIDING QUALITY CUSTOMER SERVICE. WE MAINTAIN A CUSTOMER SERVICE TELEPHONE NUMBER SPECIFICALLY TO WORK WITH OUR CUSTOMERS TO ADDRESS THEIR CONCERNS IN A PROMPT AND PROFESSIONAL MANNER. PLEASE CALL US TOLL-FREE AT 800-588-2300. SINCERELY, RON R. RESOLUTIONS SPECIALIST-EMPIRE TODAY, LLC"
MARK B.
May 2006
Super fast. Salesman was very polite. I would highly recommend them. While we didn't have to much to compare to, retrospective evaluation of pricing showed we received a very fair deal.
WILLIAM R.
May 2006
GOOD OVER ALL EXPERIENCE. REASONABLE PRICE AND GOOD WORK.
ELIZABETH W.
Feb 2006
The rep was 2 and half hours late. Did not measure the rooms to be carpeted correctly saying that he was going to "round the number up because it was easier." The number was 11 yards more than I even needed. The rep spoke about how busy the company is and how over worked they are. Not professional. I was far from impressed. Their prices are so much higher than everyone else and the quality is not as good.
JOSEPH B.
Nov 2005
THIS COMPANY'S WEB SITE TAKES DOWN INFORMATION, AND THEN ALLOWS YOU TO SPECIFY A TIME AND DATE FOR A WINDOW REPLACEMENT ESTIMATE. SEVERAL DAYS AFTER SUBMITTING MY PREFERRED DATE AND TIME FOR THE ESTIMATE, I RECEIVED AN EMAIL STATING THAT THEY HAD BEEN TRYING TO CALL BUT COULD NOT REACH ME AND REQUESTED I CALL THEM. I RESPONDED TO THE EMAIL THAT I HAD BEEN HOME, AND NO ONE HAD TRIED TO CALL. THEY PHONED WITHIN 5 MINUTES OF MY SENDING THE EMAIL AND SCHEDULED A TIME. THEN ABOUT 2-3 DAYS LATER, THEY CALLED AND CANCELLED THE APPOINTMENT BECAUSE THEY STATED THEY DID NOT HAVE ANY WINDOWS TO SHOW ME. THEY SAID THEY WOULD CALL BACK WHEN THEY HAD SOME TO SHOW. BY THIS TIME, I ALREADY HAD DECIDED THAT I DID NOT EVEN WANT THEM TO DO THE JOB, SO I TOLD THEM SO. IN THE MEANTIME, I GOT OTHER ESTIMATES AND SIGNED A CONTRACT WITH ANOTHER ANGIE'S LIST COMPANY. ABOUT 2 WEEKS AFTER THEIR ORIGINALLY SCHEDULED APPOINTMENT--WHICH THEY CANCELLED--THEY PHONED AND ASKED IF I STILL WOULD LIKE AN ESTIMATE!
Response from Empire Today
"THANK YOU FOR BRINGING THIS TO OUR ATTENTION. TOTAL CUSTOMER SATISFACTION IS IMPORTANT TO US HERE AT EMPIRE TODAY. WE TAKE CUSTOMER FEEDBACK VERY SERIOUSLY AND WE ARE ALWAYS STRIVING TO IMPROVE THE CUSTOMER’S EXPERIENCE. WE HAVE REVIEWED YOUR POSTING AND HAVE CURRENTLY RESEARCHING THIS MATTER. WE HAVE MADE SIGNIFICANT IMPROVEMENTS IN THE RIGHT DIRECTION FOR OUR CUSTOMERS IN REGARDS TO CUSTOMER SATISFACTION. WE HOPE THAT YOU WILL GIVE US THE CHANCE TO SHOW YOU WHY SO MANY HAVE COME BACK TO EMPIRE-TODAY AGAIN FOR THEIR HOME IMPROVEMENT UPGRADES. IF YOU WOULD LIKE TO SPEAK TO OUR CONSUMER AFFAIRS DEPT. PLEASE CONTACT US AT 888-588-2300 AND ASK TO SPEAK TO ONE OF OUR AGENTS."
LAVERNE C.
Nov 2005
INSTALLATION CREW WAS ON TIME AND VERY COURTEOUS. HAD DIFFICULT TIME MOVING FURNITURE AS THIS IS A SMALL HOUSE AND MY FURNITURE IS VERY HEAVY. HOWEVER, THEY WERE VERY CAREFUL AND THERE WAS NO DAMAGE TO ANYTHING. THEY WERE EQUALLY CAREFUL IN REPLACING EVERYTHING UPON COMPLETION. THEY EVEN MADE SURE THE TV'S WERE WORKING. THEY LET ME VACUUM BEFORE REPLACING THE FURNITURE SO THAT I COULD GET UP SMALL PIECES FROM CUTTING THE CARPET.
BOB S.
Oct 2005
CUSTOMER SERVICE WAS GREAT. A REP CAME OUT THE SAME DAY WE CALLED, AND CARPET WAS INSTALLED THE NEXT DAY. COMPANY SUPPLIED EXTRA "QUICK STEP" FOR OTHER AREAS AT NO COST. VERY PROFESSIONAL, AND COURTEOUS.
JESSE C.
Jun 2005
I MET WITH THE FIRST EMPIRE CONTRACTOR ON OCTOBER 4, 2004. WE AGREED ON A PRICE AND COLOR AT THAT TIME. I WAS TOLD THAT THE JOB WOULD TAKE APPROXIMATELY FOUR DAYS WITH A 5-6 MAN CREW. IN SHORT, THIS PROCESS TOOK 225 DAYS AND WAS FINALLY COMPLETED MAY 17, 2005. I EXPERIENCED AN INCREDIBLE AMOUNT OF HEADACHES THROUGHOUT THIS PROCESS. I WORKED WITH A TOTAL OF 3 DIFFERENT CONTRACTORS, BEING TOLD EACH TIME THAT THE PREVIOUS CONTRACTOR HAD BEEN FIRED OR HAD QUIT. THROUGHOUT THIS TIME I WAS ADVERTISING THE PROPERTY FOR RENT, WHICH I COULD NOT SHOW BECAUSE OF THE HOUSE BEING FILLED WITH MATERIALS. A CONSERVATIVE ESTIMATE WOULD BE THAT I MADE APPROXIMATELY 50 PHONE CALLS (2 PER WEEK) DURING THIS PROCESS. EACH TIME I WOULD HAVE TO LISTEN TO FIVE MINUTES OF EXCUSES AND REASONS WHY THE JOB HAD YET TO BE COMPLETED. THE SECOND CONTRACTOR ALSO FAILED TO DO A QUALITY JOB.
Response from Empire Today
"DEAR VALUED CUSTOMER, THANK YOU FOR YOUR POSTINGS ON ANGIESLIST.COM. AS THE ADVOCATE OF EMPIRE'S CUSTOMER ISSUE RESOLUTION CENTER, IT IS MY JOB TO MAKE SURE THAT WE ACHIEVE COMPLETE CUSTOMER SATISFACTION. I WAS TRULY DISAPPOINTED TO SEE THAT YOU HAVE BEEN DISSATISFIED WITH YOUR RECENT DEALINGS WITH OUR COMPANY. PLEASE UNDERSTAND THAT I WAS UNABLE TO LOOK INTO THIS IMPORTANT MATTER FURTHER OR CONTACT YOU BECAUSE YOUR POSTING DOESN’T HAVE ENOUGH INFORMATION. I AM SURE THAT WE CAN RESOLVE YOUR CONCERNS, AS WE ARE COMMITTED TO PROVIDING QUALITY CUSTOMER SERVICE. WE MAINTAIN A CUSTOMER SERVICE TELEPHONE NUMBER SPECIFICALLY TO WORK WITH OUR CUSTOMERS, TO ADDRESS THEIR CONCERNS IN A PROMPT AND PROFESSIONAL MANNER. PLEASE CALL US TOLL-FREE AT 800-588-2300. SINCERELY, PATRICIA K. RESOLUTIONS SPECIALIST, EMPIRE TODAY, LLC"
BARBARA S.
Mar 2005
WE RECEIVED A COMPETITIVE QUOTE FROM A SALESMAN WHO WAS PROFESSIONAL AND PUNCTUAL. THE COMPANY SENT THE INSTALLERS TWO DAYS LATER THAN EXPECTED, BUT IT WAS WORTH THE WAIT. ROB WRIGHT AND HIS CREW ARE EXPERIENCED INSTALLERS, THEY ARE COURTEOUS, AND THEY WENT THE EXTRA MILE IN ORDER TO MAKE IT COME OUT AS WE WANTED. THE RESULT: WE LOVE THE QUALITY AND THE LOOKS OF OUR NEW FLOOR.
CHRISTINE C.
Jan 2005
WE HAD A EARLY MORNING CALL FROM THE SUB CONTRACTORS LETTING US KNOW THEY WOULD BE OUT. TRAVIS AND CODY WERE VERY PLEASANT, MANNERLY, AND PROFESSIONAL. THEY WERE VERY CAREFUL WHEN MOVING FURNITURE. THEY CLEANED UP THEIR MESS. THE JOB WAS DONE ABSOLUTELY PERFECT. WE ARE VERY PLEASED AND ARE CONSIDERING HAVING THREE OTHER ROOMS DONE.
TERRI D.
Jan 2005
ALAN KANE ARRIVED AS SCHEDULED, WAS PROFESSIONAL, AND CAME BACK A SECOND TIME TO SHOW US THE CARPET AGAIN WHEN WE WEREN'T SURE IF WE WANTED TO PURCHASE IT. WE PURCHASED THE CARPETING AND HAD IT INSTALLED THE NEXT DAY. THE INSTALLERS WERE PROFESSIONAL AND EFFICIENT. WE ARE VERY HAPPY WITH OUR CARPETING. WE ALSO PRICED LAMINATE FLOORING, BUT CHOSE A DIFFERENT COMPANY DUE TO THE FINANCING PLAN.
Candace H.
Oct 2004
SAMPLES WERE BROUGHT TO OUR HOUSE. THE FLOORING WAS INSTALLED 2 DAYS LATER, AS AGREED UPON BY BOTH PARTIES. INSTALLERS WERE FRIENDLY AND PROFESSIONAL. WE ARE VERY PLEASED WITH OUR NEW FLOOR.
BERTA D.
Jan 2004
I HAD ALL KINDS OF PROBLEMS. THE FIRST PROBLEM WAS THE GENTLEMAN WHO CAME OUT NEGLECTED TO TELL ME I WAS RESPONSIBLE FOR TAKING THE CLOSET DOORS OFF. WHEN THEY CAME TO LAY THE CARPET, THEY WERE UNABLE TO DO IT. I MADE ANOTHER APPOINTMENT AND THEY DIDN'T SHOW UP OR CALL. THE THIRD TIME THEY DID COME, BUT THEY LEFT ALL OF THE CARPET LINT ON THE CARPET. I ASKED IF THEY WERE GOING TO CLEAN IT UP AND THEY SAID THEY DON'T DO THAT. THEY DID OFFER TO DO IT IF I WOULD GET MY SWEEPER OUT, WHICH I DID. THEY LEFT THE QUARTER ROUND IN A PILE ON MY FRONT PORCH. I WASN'T HAPPY WITH THE WAY THEY SEAMED IT IN THE HALLWAY. THE INSTALLERS WERE SUBCONTRACTORS. THE QUALITY OF THE CARPET IS FINE. I WAS NOT IMPRESSED WITH THE SALESMAN.
JANE H.
Oct 2003
I HAVE HAD SO MUCH TROUBLE WITH THEM RETURNING CALLS AND SHOWING UP WHEN THEY SAID THEY WOULD. THEY SAID THEY WERE TAKING OFF $200.00 BUT WHEN I GOT THE FINANCING IT WAS NOT CORRECTED. I HAVE LEFT MANY MESSAGES WITH HIM AND HE DOES NOT RETURN MY PHONE CALLS.
Kirstin P.
Aug 2003
I WOULD LIKE EMPIRE TO FOOT THE BILL, NOT MYSELF, SINCE IT WAS THEIR EMPLOYEE WHO CAUSED OR STARTED THE CAUSE OF ALL THE DAMAGES.
Response from Empire Today
"EMPIRE SENT AN INSTALLER OUT TO REVIEW/REPAIR THIS CUSTOMERS COMPLAINT. DUE TO THE NATURE OF THE COMPLAINT (OVERFLOWING TOILET) AND CLAIMS MADE BY THE CUSTOMER, THE CLAIM WAS TURNED OVER TO THE SUB-CONTRACTORS INSURANCE COMPANY. THEIR INSURANCE COMPANY DECLINED THE CLAIM PER THE CUSTOMER."
BOB M.
May 2003
WE ORDERED THE CARPET. THEY SIGNIFICANTLY UNDERESTIMATED THE TIME IT WOULD TAKE. THEY ARRIVED FOUR HOURS LATE (WITH NO CALL), THEY HAD TO COME BACK EVEN THOUGH THEY TOLD US IT ORIGINALLY WOULD DONE IN ONE DAY. THEY NEEDED TO GET MORE CARPET, AND ARRIVED 3 HOURS LATE THE NEXT TIME. THEY STILL HAD TOO LITTLE CARPET, AND HAD TO ORDER MORE. WHEN THAT CARPET ARRIVED, IT WAS THE WRONG COLOR. THEY EVENTUALLY BROUGHT IN A DIFFERENT CREW THAT WAS UNPROFESSIONAL, RUDE, AND I WOULD NOT HAVE THEM NEAR MY HOME AGAIN. THE MANAGER MADE SOME SMALL ATTEMPTS TO RESOLVE THE ISSUES, BUT I WOULD NEVER USE THEM AGAIN AFTER THIS EXPERIENCE.
ANNETTE R.
Apr 2003
GOOD PRODUCT, GOOD SERVICE, TIMELY AND EFFICIENT. EXCELLENT SERVICE PEOPLE. COST DIDNT INCLUDE REMOVING OLD CARPET.
Response from Empire Today
"WE TRULY VALUE YOUR COMMENTS. EMPIRE TODAY IS HAPPY TO HEAR THAT YOU ARE SATISFIED WITH YOUR CARPET. WE HOPE THAT YOU KEEP US IN MIND FOR YOUR FUTURE HOME IMPROVEMENT PROJECTS. SINCERELY, TROY PRINGLE EMPIRE TODAY, LLC"
Licensing
State Contractor License Requirements
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FAQ
Empire Today is currently rated 3.8 overall out of 5.
Empire Today accepts the following forms of payment: CreditCard
Yes, Empire Today offers free project estimates.
No, Empire Today does not offer eco-friendly accreditations.
No, Empire Today does not offer a senior discount.
No, Empire Today does not offer emergency services.
No, Empire Today does not offer warranties.