Canary Outdoor Power Equipment

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I took the Airens back to Canary Outdoor on April 6th and store manager Jim Williams told me there was nothing he could do and that they all made that noise. I agreed to keep the snow blower if Mr. Williams would get me a contact confirmation number with Airens for my compact 24 and I would deal with the manufacturer myself since all of the compact 24 models made that noise. Mr. Williams took down my name and number and said he would be in touch. I did not hear from Mr. Williams for almost two months so I stopped by June 2nd to ask about why he had not been in touch with me. He said he did not know who I was and had no idea why I was there. I decided to talk to his wife who works in the office and she did not like the fact that I was finished dealing with her husband but did call Airens. They told her that the noise just needed a small adjustment to the idler pulley of 1/4 to 3/16 of an inch to make the noise go away but there was no guarantee that the adjustment would fix the problem. I then asked Jim Williams why he told me that all the Airens compact 24 models made that noise and there was nothing that could be done about it. He just walked away and would not talk to me. I can make the adjustment myself and would like everyone to know that service after the sale is not Canary Outdoors strong suit.

My self-propelled lawn mower would not start. Checked out the reviews for Canary's on Angie's list and decided to try them out. Friendly staff and knowledgeable. I decide to have them change the oil and sharpen the blade. Since it was their peak season they said it would be a week and would cost about $100 depending on the trouble. Two days later it was fixed and cost $83. Works great! They will be getting more of my business in the future.

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