A-1 VACUUM & JANITORIAL SUPPLY

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My wife called on a Saturday and asked a few questions, the man on the phone was helpful and said they would take a look at our busted vacuum on Monday. She took it in on Monday and he immediately said he wouldn't service the vacuum and then started trying to sell her a new one. Unprofessional and wouldn't answer the questions my wife had. Found a much better store to purchase Vacuum's from in Castleton. Bought a vacuum there and will never return to A-1 Vacuum and Janitorial Supply.

Our puppy chewed through the vacuum cord. Our home repair lasted for several months, but eventually gave out and we needed a replacement cord. Even though I didn't ask for rush service, he was able to have the repair completed in an hour. I had him change the filters and belt too. When I picked it up, he told me he was also able to fix a part where a screw had been - the piece had broken off several years ago and I hadn't even mentioned it. He repaired it and now it has a screw again. No charge for this. He was so pleasant to do business with, and I will definitely return here for vacuum repairs and to purchase replacement bags, etc. In addition, if the vacuum ever needs replacing, this will be where I go.

Owning a Ricaar vacuum requires finding specialized stores for bags and belts, but this A-1 Vacuum store makes it worth the effort. I have had them both service the machine and do some quick repairs that allowed me to keep the machine with me. In all cases, the owner is responsive, helpful, and does appropriate work. He is also full of helpful information about the strengths and weaknesses of various kinds of machines. This is the kind of repair facility that makes you remember why big box stores are not the good deal their prices might imply.

Short and sweet--a small plastic piece on my vacuum broke, and I went to A-1 to have it repaired. What transpired over the better part of the day was basically the gentleman found all of the parts needed to repair the vacuum in stock. The amazing part? He didn't charge me for the parts or service! I have always had great service from this provider, and I will quickly recommend A-1 to anyone who asks! Polite, courteous, and extremely helpful.

After looking over the vacuum and determining it wasn't going to last much longer, they recommended spending only minimal money to repair. They offered to simply shorten the cord to get rid of the frayed portion, rather than going to the expense of putting an entire new cord on. They could have easily done a more expensive repair and I never would have thought twice. They did the work while I waited.

The box has not even been opened yet. They would not let me return the vacuum because the gentleman who I assume is the owner said that it is their policy. I would like to be able to return the vacuum and get a refund.

This store is the place to go for vacuum cleaner repairs. I dropped my upright vacuum on the floor, which broke the handle. I dropped it off at A-1 Vacuum and I received a call with a firm quote to repair it. The work was done within a few days. I don't think you can go anywhere else and get repairs done this quickly for this price.

I called one vacuum supply company and they told me they would get back with an estimate in 24 hrs just to have a vacuum cord changed. I took the vacuum into A-1 and he said (with a smile), "I can change that right now if you have a minute." There was also a minor piece missing which he fixed it.

After my Phantom vacuum died, I had to find a new one. I stopped in at A-1 and did some shopping. While I did not purchase a vacuum there (I went cheap at Target), the salesperson was very helpful in educating me on bagged and bag-less vacuums. If I had more money to spend, I definitely would have purchased a vacuum there.

A-1 went over everything with me before performing the work, including the cost. When I picked up my vacuum I didn't recognize it. They did such a good job that I took my mother in-law's Sears vacuum cleaner in for the same work. Needless to say, my mother-in-law is very pleased as well.

POLITE, QUICK SERVICE, EXPLAINED PROS AND CONS OF SEVERAL MODELS. I HAVE USED THEM FOR YEARS.

THEY DID A VERY GOOD JOB. THEY WERE PROMPT AND COURTEOUS. THE PRICE VERY REASONABLE.

THE FIRST TIME THAT I WENT TO PICK UP MY SWEEPER, THEY PROMISED ME THAT IT WOULD BE READY ANYTIME ON TUESDAY. I ASKED THEM IF I WOULD HAVE TO CALL BEFORE HAND, AND THEY TOLD ME NO. SO I MADE A SPECIAL TRIP TO PICK IT UP, AND IT WAS NOT READY AT 2:15PM, SO I EXPRESSED MY DISPLEASURE, AND TOLD THEM THAT I HAD TO MAKE A SPECIAL TRIP TO PICK IT UP AND THAT I WOULD HAVE APPRECIATED A PHONE CALL TO LET ME KNOW THAT THE SWEEPER WAS NOT READY. THEIR RESPONSE WAS THAT THEY HAD TO MAKE A SPECIAL TRIP TO PICK UP A ROLLER BAR FOR THE REPAIRS AND THAT THEY WERE BUSY THAT MORNING. I TOLD THEM THAT THAT WAS THEIR JOB. OH BOY, I WILL NEVER SET FOOT IN THAT STORE AGAIN!

TOM CARROLLS KNOWLEDGE OF THE SYSTEM WAS EXCELLENT, HIS CONCERNS WITH GETTING US THE MOST AND BEST SYSTEM FOR OUR EXISTING HOME LAYOUT WAS THOROUGH WITH RESEARCH DONE WHILE WE WERE PRESENT WITH PHONE CALLS AND ON THE COMPUTER. THIS SERVICE WAS BY FAR THE BEST WEVE EVER DEALT WITH IN 28 YEARS OF BEING RESIDENCE OF THIS COMMUNITY.

REPAIRED ON THE SPOT- VERY POLITE , VERY HAPPY WITH THE PRICE.

ABSOLUTELY EXCELLENT, TOOK APART AND REASSEMBLED WITH A NEW BAG WHILE MEMBER WAITED AT NO CHARGE, WOULD RECOMMEND TO ANYONE FOR SALES AND SERVICE, TOLD THEM HE WOULD BEGIN SHOPPING THERE FOR HIS SUPPLIES, SAID THEY OFFER BELTS, BAGS, ETC. AT A DISCOUNT.

MEMBER'S VACUUM STOPPED COMPLETELY, TOOK IT IN TO SERVICE PROVIDER WHO CLEANED IT AT NO CHARGE. NOW RUNS BEAUTIFULLY! NICE GENTLEMEN, WOULD RECOMMEND HIGHLY.

MEMBER IS VERY PLEASED. SINCE REPAIR WAS A MINOR CORD REPAIR, THE SERVICE WAS FREE OF CHARGE.

TOLD CUSTOMER NO MORE SERVICE WAS NEEDED. CHARGE FOR BELT ONLY.

GOOD CO. TO WORK WITH, BOUGHT NEW VACUUM AND HAVE HAD SERVICE DONE

TOOK IT TO THEM AFTER RECEIVING A HUGE ESTIMATE FROM SOMEONE ELSE. THEY CHARGE LESS THAN HALF FOR CLEANING.

EXTREMELY HELPFUL. CAN'T PRAISE HIM HIGHLY ENOUGH.

ABLE TO FIX A VACUUM FOR CONSIDERABLY LESS THAN ANOTHER VACUUM REPAIR COMPANY WOULD HAVE CHARGED. VERY HELPFUL.