Quality Built Pergolas logoApproved Pro
Approved Pro

Quality Built Pergolas

Arbor, Pergola or Trellis Custom Build,

About us

Advantage of a Quality Built Pergolas.. Are your residents, guests or clients comfortable around the pool, patio, garden or dining area on a hot summer day? Are you constantly struggling with the elements to keep your umbrellas upright? Well, we have a shading solution for you. Install a beautiful, custom pergola from Quality Built Pergolas. Now, even your most sun-sensitive residents and guests can enjoy lounging around outside. An investment in our pergola will pay for itself over time. No Payments + No Interest if paid in full in 6 months! - A Quality Built Pergola is an ideal choice for: ? Hotel & Community Poolside ? Hospital Courtyards ? Country Clubs ? Outdoor Restaurant Seating ? Park District Facilities ? Senior Living Facilities ? Residential Backyards And much more!

Business highlights

Se habla espanol
Emergency services offered
16 years of experience

Services we offer

Annual Preventive Maintenance Service Package (includes, painting, hardware tightening, full safety inspection), Installation available, Pergola Design Service - www.qualitybuiltpergolas.com, Pergolas, Arbors and Pavilions, Ready-to-Install Structures Delivered and Installed

Amenities

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.790 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
9%
3
1%
2
0%
1
3%

Filter reviews by service

Showing 1-25 of 90 reviews
Daniel T.
Jun 2025
5.0
Arbor, Pergola or Trellis Custom Build
Incredibly beautiful pergola. Very solid. Exactly what we were looking for.

Richard H.
Feb 2025
1.0
Arbor, Pergola or Trellis Custom Build
did not do work as expected
Response from Quality Built Pergolas

"Hello Richard, Can you please elaborate on the issues? We understand that there was another independent concrete contractor you hired in addition to us. Please advise of the issues with our structure portion of the project. 463-999-6909 we apologize for any inconvenience and thank you!"


Wendy H.
Jul 2024
5.0
Google Review
Quality Built Pergolas recently constructed a custom pergola on our patio. It was a great experience from the initial sales consultation with Dave all the way through the construction process. We were so impressed with the installation team who worked long hours to get the job done! Highly recommend!
Response from Quality Built Pergolas

"Hello Wendy, Thank you for the wonderful review! It was a pleasure working with you on your custom pergola project. We would love to share some pics of your pergola as I’m sure others would also appreciate this. You can upload a few here if you wouldn’t mind. Thanks again and we hope you will enjoy your new backyard shade structure for many years to come. - QBP TEAM"


Caden K.
May 2024
3.0
Arbor, Pergola or Trellis Custom Build
Working with QBP to resolve const dispute. Update to follow resolution.
Response from Quality Built Pergolas

"The original project agreement was initiated in late November/early December of 2023. Weiss Builders (WB) contracted with Quality Built Pergolas (QBP) to reserve materials at 2023 commodity costs for an early spring completion of two structures installed on two different stories of a high-rise being constructed. QBP purchased materials for two structures per the agreement. QBP agreed to installation terms with a local sub-contractor for pre-fabricating and erecting two structures in early April of 2024. QBP was notified in late December 2023 that the project may need to be completed earlier than expected, in early March or even late February of 2024. This was conveyed to QBP?s in-house production and the installers to prepare for this earlier completion date. A week or so after this discussion, WB informed QBP that they were totally omitting the structures all together from the plans. QBP and WP discussed a re-stocking fee for this drastic unexpected change. Another week or so later WB informed QBP that they changed their mind once again and only wanted to omit one of the structures. QBP would need to re-calculate the order/invoice to reflect this third unexpected request. QBP approached the installer assigned to discuss what was now a less attractive project only installing one of the structures. QBP obtained a verbal agreement with the installer to perform the installation. Early to Mid-March 2024 QBP was asked to expedite the installation due to another one of their contractors (Landscaper) requesting QBP to work around their portion of the project. QBP immediately shipped hardware for WB to set six each post base brackets per their request. QBP actually sent a second shipment of additional hardware needed for this unexpected request. QBP?s assigned installer wasn?t inclined to continue on with the project for the following reasons ? 1. A much less profitable opportunity having to work on a multi-level building with a reduced rate due to changes made by WB. 2. Work on what was now a partial project that was started by WB. QBP informed WB that they would not continue with this project and would work out any monetary credits after an assessment of all costs incurred by all involved. Additional details including emails, documents, dates, phone conversations, and specific people communicated with can be provided as well."


Ken T.
Nov 2023
5.0
Arbor, Pergola or Trellis Custom Build
Yes, I recommend this pro
They were true professionals throughout the entire process from design discussions, materials selection, and construction. Their website had plenty of photos of the quality and scope of their work which helped us decide to use them. We are totally happy with their work…timing and quality. We recommend them!

Nabil L.
Aug 2022
5.0
Arbor, Pergola or Trellis Custom Build
Yes, I recommend this pro
QBP made the process easy. They understood what we needed and walked us through all the options. They scheduled a time to setup the pergola in a relatively quick turnaround time and their team seemed very knowledgeable and professional. My family has now a beautiful pergola that we can enjoy all year around. I highly recommend them for any pergolas!
Response from Quality Built Pergolas

"Thank you very much for the kind words! Please feel to post a few pics of your furnished patio to showcase. Or send them to our website. www.qualitybuiltpergolas.com Thanks again and let us know if there is anything else we can do for you!"


Kate M.
Oct 2021
5.0
Yes, I recommend this pro
Quality Built Pergolas has excellent customer service. We signed the contract and shortly, to our satisfaction, the Pergola was up. The quality of the wood and polycarbonate top is wonderful. The gents that did the work were quite professional, tidy and quick. Mark Nickley came to our property, did the measure with accuracy and explained our choices. We are more than pleased with the result! Please consider this wonderful company if you want a pergola!
Response from Quality Built Pergolas

"Hello Kate, Thank you so very much for expressing your satisfaction with Quality Built Pergolas! We appreciate your business and please let us know if we can help in the future. Additionally, please also feel free to post pics of your patio for others to see. - QBP Team."


Shirley G.
Oct 2021
5.0
Arbor, Pergola or Trellis Custom Build
Yes, I recommend this pro
I love my pergola, awesome experience from start with Mark Nickley , to workman that installed, , all very knowledge, hard workers,. I recommend to lot of people living in my area, also to friends. I live by walking trail in my development, get lot great comments on how beautiful looks. Thank uou
Response from Quality Built Pergolas

"Wow! That?s great Shirley! Thank you for the kind words and we very much appreciate your business! - Quality Built Pergolas TEAM"


Robyn C.
Oct 2021
5.0
Yes, I recommend this pro
$600,000
Great communication and really took the time to explain and answer my questions.
Response from Quality Built Pergolas

"Hello Robyn, Thank you for the great review! Feel free to post some pics of your structure on our Google site to share with others. Thanks again! - Quality Built Pergolas TEAM"


Doris R.
Oct 2021
5.0
Arbor, Pergola or Trellis Custom Build
Yes, I recommend this pro
$400,000
Absolutely love my pergola! I enjoy sitting outside. Mark was great to work with and now my neighbors are having one built as well.
Response from Quality Built Pergolas

"Hello Doris, We appreciate your business and thank you so much for the wonderful review! Feel free to post some pics of your structure on our Google site to share with others. Thanks again! - Quality Built Pergolas TEAM"


Laura S.
Oct 2021
5.0
Arbor, Pergola or Trellis Custom Build
Yes, I recommend this pro
Better than expected. Pergola is beautiful. The team that installed did such an amazing job and were so pleasant to work with.
Response from Quality Built Pergolas

"Hello Laura, We appreciate your business and thank you so much for the kind words! Feel free to post some pics of your structure on our Google site to share with others. Thanks again! - Quality Built Pergolas TEAM"


Amy B.
Oct 2021
5.0
Arbor, Pergola or Trellis Custom Build
$1,080,000
A+ Service all around! Quality Built Pergolas has an outstanding sales team, customer service and installation professionals. David answered all of my design questions and helped me design a gorgeous contemporary pergola. The pergola was ready ahead of schedule and Jessica was very accommodating with the coordination of the delivery and install. Levi and Dustin were so polite and informative. The craftmanship is in the details - it is definitely apparent this team is passionate about their work. After the build the worksite was just like they found it – CLEAN. I normally have to clean up after the trades leave, but not with QBP. My husband and I are in awe with our new cedar pergola and black hardware. This company sets the standard – for sales, customer service, materials and professional installers. Look no further – choose QBP for your next pergola or pavilion.
Response from Quality Built Pergolas

"Hi Amy, It was a pleasure working with you on your project! We appreciate you entrusting us with your pergola construction! Once you get your patio furnished the way you want it please send pics for us to share with others. Thanks again, QBP TEAM"


Dale T.
Oct 2021
5.0
Arbor, Pergola or Trellis Custom Build
Yes, I recommend this pro
Good people, great work and great to work with.
Response from Quality Built Pergolas

"Thank you, Dale, for the kind words! We appreciate your business and let us know if we can help in any way in the future. - Quality Built Pergolas TEAM"


Jason M.
Aug 2021
0.5
Arbor, Pergola or Trellis Custom Build
My goodness people just read the other 1 Star Reviews (on Google) and don't become a VICTIM of this fraudster Don McSwain and his scam crew (Levi & Jessica.) I will be brief, signed a contract in December 2020 for a build in July and paid a deposit. They straight up ghosted me and I had to send a Panic linkedIN message to Don the owner to get a response. Literally the Friday before my Pavilion was to be built (after an 8 month contract) Don calls me and informs me he doesn't have the skillset, resources, nor the capabilities to build my Pavilion. He showed Zero empathy and offered to refund my money less his costs including a $108 payment processing fee on my deposit. Not even an apology for setting my project back an entire year â shame on me for putting my trust in this company. This company signs contracts, holds your money & then cancels on you. They even try to keep your money through B.S. Don't be Victim like me. I am filing a complaint with the better business bureau!
Response from Quality Built Pergolas

"I explained to the customer that I was not comfortable with the scope of this very custom project. We offered to help this customer find a specialty contractor but he declined. Mr. Mayer was refunded his 15% deposit immediately in full. He also gained an additional $3,000+ above his deposit amount by not paying for materials delivered and labor provided. It is unfortunate that Mr. Mayer feels that he has been treated unfairly, but I can assure you that this was not the case. As the owner of Quality Built Pergolas, I stand by this decision considering the best interest of the customer and our company."


Scott S.
May 2021
5.0
Arbor, Pergola or Trellis Custom Build
Yes, I recommend this pro
$470,000
You can always tell a good company when they know how to handle an issue. Jessica, service coordinator and Levi, the installer, really took care of our job and cared about the outcome. Our Pergola is beautiful and they rose to the occasion, even with a minor hiccup along the way. I highly recommend Quality Built Pergolas! I am a retired general contractor and these people run their company like I ran mine. The communication and quality was excellent!!

David R.
Apr 2021
5.0
Arbor, Pergola or Trellis Custom Build
Yes, I recommend this pro
They were very helpful and patient in walking us through the process and which decisions would be best for our backyard!

Lubna P.
Oct 2020
5.0
Arbor, Pergola or Trellis Custom Build
Yes, I recommend this pro
Excellent work. Pergola looks beautiful above my sons sandbox.
Response from Quality Built Pergolas

"Hello Lubna, Thank you for taking time out to express your satisfaction with #qualitybuiltpergolas! We appreciate your business and hope you enjoy your Quality Built Pergola for years to come."


Dennis T.
Sep 2020
5.0
Arbor, Pergola or Trellis Custom Build
Yes, I recommend this pro
Pergola looks great, but was not size we ordered.

Terry V.
Sep 2020
4.5
Arbor, Pergola or Trellis Custom Build
Yes, I recommend this pro
We love the Pergola! Took a couple months to get going, but worth the wait.

Dick P.
Aug 2020
5.0
Yes, I recommend this pro
These people were delightful, professional, provided high quality work, clean up and follow up. I asked them to design something they had not previously done, and did an excellent job of designing the change and implementing it. I couldn't be happier with their work.
Response from Quality Built Pergolas

"Thank you very much for the kind words Dick! It was a please working with you on your project. Please send us some pics once you arrange your patio how you want it. Thanks again."


Shaggy P.
Jul 2020
5.0
Arbor, Pergola or Trellis Custom Build
Yes, I recommend this pro
I got several quotes from companies that specialize in pergolas. I wanted something that was contemporary while keeping cost and quality in mind. I also wanted to customize a few things to allow for limited sun exposure without having a full cover on top as our yard faces West. I worked with Tony who is a sales rep for the company. He wasn’t pushy and came prepared to walk me through their offerings. We exchanged several texts and calls as I kept coming up with mind blowing ideas every hour (ok maybe I was just crazy). Regardless, he was attentive and addressed every suggestion. The village took about 2 months to approve my permit due to Covid and limited resources and it was finally time for the install. Levi was our installer. If I owned this company, Levi is who I’d want working for me. He treated us as if he owned the company himself and was very attentive to me pointing out things before he was even done with the job. He assured me everything will be fine once the pergola is up, things are sealed and a final coat of paint is applied. He was absolutely correct. There were some issues that I addressed and Levi did everything in his control to make things the way we wanted. The wood comes from the mill and the two boards in the front of our pergola were not aligned as they were/are different in size by about a half inch. The two boards meet in the middle of our pergola as it’s about 28ft wide. He shaved off where the boards meet and made it look as seamless as possible. The wood from the mill is also very rough and while it gives it a rustic look it can cause splinters if somebody was to rub against it. The only thing I wish I knew ahead of time was how the wood felt. We may get it sanded down in the future as we have a basketball court attached to our patio and kids may run into the wood. As of now it looks great and we’re just waiting on some touch up paint or paint codes so we can go and buy paint from Sherwin Williams. I highly recommend working with this company.
Response from Quality Built Pergolas

"Thank you Shaggy for the kind words! We appreciate your business and let us know if there is ever anything we can do for you in the future."


Marie G.
Jul 2020
5.0
Arbor, Pergola or Trellis Custom Build
Yes, I recommend this pro
Quality Built Pergolas has been top notch from start to finish. We are so grateful we found them to design and build the pergola of our dreams. From the planning with Mark and scheduling with Jessica, to the installation with Levi, this project has been seamless. Customer service, communication, and follow up have been awesome. We are so pleased with our new outdoor space. Thank you QB Pergolas!!
Response from Quality Built Pergolas

"Hello Marie, We are so glad you are happy with your new pergola! It looks great on your patio! It was a pleasure working with you on your project! Thank you again for your business! Don McSwain, owner"


Lynn C.
Jun 2020
5.0
Arbor, Pergola or Trellis Custom Build
Yes, I recommend this pro
$1,250,000
We had a pergola added over our paver patio. Looks amazing!
Response from Quality Built Pergolas

"Thank you Lynn! We are glad you like it! It was a pleasure working with you on this project and thank for all of your extra effort during the process."


Carol F.
Jun 2020
5.0
Arbor, Pergola or Trellis Custom Build
Yes, I recommend this pro
The team if Nathan and Doug were awesome. They worked very professionally and cleaned up as the went thru the day. Their craftsmanship is excellent. I have had so many compliments on the pergula ever since it was completed. I will recommend and definitely call them again for any other projects.
Response from Quality Built Pergolas

"Hello Carol, Thank you for the compliments! We appreciate you giving us the opportunity to provide you with a patio pergola and hope that you enjoy it for years to come. It was our pleasure working with you! Thank you!"


Jack L.
Jun 2020
5.0
Arbor, Pergola or Trellis Custom Build
Yes, I recommend this pro
From start to finish, this company was top notch. Extremely professional, reasonable, knowledgeable and understanding of our ideas. Our outdoor pavilion is exactly what we were wanting and has transformed our backyard into our dream oasis. Would highly recommend this company.
Response from Quality Built Pergolas

"Hello Jack, it was a pleasure working with you and we appreciate the opportunity."

Showing 1-25 of 90

Licensing

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Quality Built Pergolas is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 8:00 PM Tuesday: 8:00 AM - 8:00 PM Wednesday: 8:00 AM - 8:00 PM Thursday: 8:00 AM - 8:00 PM Friday: 8:00 AM - 8:00 PM Saturday: 8:00 AM - 8:00 PM Sunday: 8:00 AM - 8:00 PM
Quality Built Pergolas accepts the following forms of payment: CreditCard
Yes, Quality Built Pergolas offers free project estimates.
No, Quality Built Pergolas does not offer eco-friendly accreditations.
No, Quality Built Pergolas does not offer a senior discount.
Yes, Quality Built Pergolas offers emergency services.
Yes, Quality Built Pergolas offers warranties.

Contact Information

59 East Main Street, Suite H, Nashville, IN 47448

Service Hours

Sunday:8:00 AM - 8:00 PM
Monday:8:00 AM - 8:00 PM
Tuesday:8:00 AM - 8:00 PM
Wednesday:8:00 AM - 8:00 PM
Thursday:8:00 AM - 8:00 PM
Friday:8:00 AM - 8:00 PM
Saturday:8:00 AM - 8:00 PM
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