Quality Built Pergolas

"Hello Richard, Can you please elaborate on the issues? We understand that there was another independent concrete contractor you hired in addition to us. Please advise of the issues with our structure portion of the project. 463-999-6909 we apologize for any inconvenience and thank you!"

"Hello Wendy, Thank you for the wonderful review! It was a pleasure working with you on your custom pergola project. We would love to share some pics of your pergola as I’m sure others would also appreciate this. You can upload a few here if you wouldn’t mind. Thanks again and we hope you will enjoy your new backyard shade structure for many years to come. - QBP TEAM"

"The original project agreement was initiated in late November/early December of 2023. Weiss Builders (WB) contracted with Quality Built Pergolas (QBP) to reserve materials at 2023 commodity costs for an early spring completion of two structures installed on two different stories of a high-rise being constructed. QBP purchased materials for two structures per the agreement. QBP agreed to installation terms with a local sub-contractor for pre-fabricating and erecting two structures in early April of 2024. QBP was notified in late December 2023 that the project may need to be completed earlier than expected, in early March or even late February of 2024. This was conveyed to QBP?s in-house production and the installers to prepare for this earlier completion date. A week or so after this discussion, WB informed QBP that they were totally omitting the structures all together from the plans. QBP and WP discussed a re-stocking fee for this drastic unexpected change. Another week or so later WB informed QBP that they changed their mind once again and only wanted to omit one of the structures. QBP would need to re-calculate the order/invoice to reflect this third unexpected request. QBP approached the installer assigned to discuss what was now a less attractive project only installing one of the structures. QBP obtained a verbal agreement with the installer to perform the installation. Early to Mid-March 2024 QBP was asked to expedite the installation due to another one of their contractors (Landscaper) requesting QBP to work around their portion of the project. QBP immediately shipped hardware for WB to set six each post base brackets per their request. QBP actually sent a second shipment of additional hardware needed for this unexpected request. QBP?s assigned installer wasn?t inclined to continue on with the project for the following reasons ? 1. A much less profitable opportunity having to work on a multi-level building with a reduced rate due to changes made by WB. 2. Work on what was now a partial project that was started by WB. QBP informed WB that they would not continue with this project and would work out any monetary credits after an assessment of all costs incurred by all involved. Additional details including emails, documents, dates, phone conversations, and specific people communicated with can be provided as well."

"Thank you very much for the kind words! Please feel to post a few pics of your furnished patio to showcase. Or send them to our website. www.qualitybuiltpergolas.com Thanks again and let us know if there is anything else we can do for you!"

"Hello Kate, Thank you so very much for expressing your satisfaction with Quality Built Pergolas! We appreciate your business and please let us know if we can help in the future. Additionally, please also feel free to post pics of your patio for others to see. - QBP Team."

"Wow! That?s great Shirley! Thank you for the kind words and we very much appreciate your business! - Quality Built Pergolas TEAM"

"Hello Robyn, Thank you for the great review! Feel free to post some pics of your structure on our Google site to share with others. Thanks again! - Quality Built Pergolas TEAM"

"Hello Doris, We appreciate your business and thank you so much for the wonderful review! Feel free to post some pics of your structure on our Google site to share with others. Thanks again! - Quality Built Pergolas TEAM"

"Hello Laura, We appreciate your business and thank you so much for the kind words! Feel free to post some pics of your structure on our Google site to share with others. Thanks again! - Quality Built Pergolas TEAM"

"Hi Amy, It was a pleasure working with you on your project! We appreciate you entrusting us with your pergola construction! Once you get your patio furnished the way you want it please send pics for us to share with others. Thanks again, QBP TEAM"

"Thank you, Dale, for the kind words! We appreciate your business and let us know if we can help in any way in the future. - Quality Built Pergolas TEAM"

"I explained to the customer that I was not comfortable with the scope of this very custom project. We offered to help this customer find a specialty contractor but he declined. Mr. Mayer was refunded his 15% deposit immediately in full. He also gained an additional $3,000+ above his deposit amount by not paying for materials delivered and labor provided. It is unfortunate that Mr. Mayer feels that he has been treated unfairly, but I can assure you that this was not the case. As the owner of Quality Built Pergolas, I stand by this decision considering the best interest of the customer and our company."

"Hello Lubna, Thank you for taking time out to express your satisfaction with #qualitybuiltpergolas! We appreciate your business and hope you enjoy your Quality Built Pergola for years to come."

"Thank you very much for the kind words Dick! It was a please working with you on your project. Please send us some pics once you arrange your patio how you want it. Thanks again."

"Thank you Shaggy for the kind words! We appreciate your business and let us know if there is ever anything we can do for you in the future."

"Hello Marie, We are so glad you are happy with your new pergola! It looks great on your patio! It was a pleasure working with you on your project! Thank you again for your business! Don McSwain, owner"

"Thank you Lynn! We are glad you like it! It was a pleasure working with you on this project and thank for all of your extra effort during the process."

"Hello Carol, Thank you for the compliments! We appreciate you giving us the opportunity to provide you with a patio pergola and hope that you enjoy it for years to come. It was our pleasure working with you! Thank you!"

"Hello Jack, it was a pleasure working with you and we appreciate the opportunity."