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About us
Roto Rooter plumbers in Ft Wayne provide full service plumbing maintenance and repairs and clogged drain cleaning, 24 hours a day, including toilet repairs. Roto Rooters Ft Wayne plumbers offer residential and commercial plumbing services that customers depend on for all of their local plumbing needs. Additional DBAs- Elward Enterprise Inc, Roto Rooter Plumbers, Roto-Rooter Group Inc. Additional phones - (260) 745-9969, (260) 599-0555, (260) 625-4255, (260) 637-7626, (260) 925-1372, (800) 768-6911, (877) 888-0003. (800) 438-7686, (260) 494-3255. Additional contact name - Sherry Elward. Award winning.
Business highlights
Emergency services offered
92 years of experience
Services we offer
Residential & commercial dishwashers, disposers, faucets & sinks, Ffoor, drains, showers and tubs, sewer lines replacement, drain cleaning, sump pumps, toilets, video camera line inspection, water heaters, septic and drain fields, plumbing, drain care and cleaning, hauling, line detection & water jetting.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Senior Discount
10%
Accepted Payment Methods
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Reviews
4.6109 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 9% | ||
| 2% | ||
| 3% | ||
| 6% |
Filter reviews by service
Showing 101-109 of 109 reviews
Rich H.
Jun 2011
We've used this company for the last 5 years, and they consistently give great, fast, and reasonably priced service. Cannot say enough good about their work, professionalism, effort and communication. We don't hesitate to call them with all of our plumbing needs.
Kimberly S.
Mar 2011
We had a faucet that suddenly stopped working. We called our home warranty provider who then contacted RotoRooter. They scheduled an appointment at our convenience. They were prompt and professional. Unfortunately, the warranty did not cover the service and we had to pay quite a bit for a small repair, but that was not the fault of RotoRooter. They were very helpful.
Albert C.
Mar 2011
The technician arrived on time, explained the charges and what he would be doing to determine the problem. He went straight to work, determined the problem and cleared the toilet clog in about an hour. He showed me what the problem was and told me what may need to be done if the problem persisted. The charge for the service was fair and competitive. Technician was professional and courteous and explained things very well.
Nicole P.
Mar 2011
"Roto Rooter Plumbers came to our home because of a serious backup problem that caused major flooding throughout our entire home (both main floor and basement). Ed Sullivan, our service man, came out right away, quickly fixing our problem within a matter of minutes, not only informing us as to how the problem started but as to what kind of shape our plumbing was in (which was much better than we thought). Ed was incredibly knowledgeable, courteous, and quite professional - even coming in under what was initially quoted over the phone. If we ever find ourselves in need of a plumber again, we will call Roto Rooter Plumbing. I must add that we had contacted several plumbing companies around Fort Wayne before deciding on Roto Rooter because they were also "so" incredibly helpful, courteous, and professional (not to mention patient) amidst my frantic phone call about our leak!
Suzanne B.
Jan 2011
They came within 45 minutes of our calling them. They diagnosed the problem and worked to clear the roots. They answered any questions we had, and updated us several times throughout the process. The line was cleared of roots and a foaming root killer was applied. We are very pleased with the response time and the price is about what we would expect to pay.
Victoria T.
Jan 2011
Everything was done very prompt and as promised.
Curtis K.
Oct 2010
Roto-Rooter Plumbers have to come out about once a year to make sure my main line is clear of roots and other stuff… They are always professional and quick. Now they are including camera service with all main line clean out which is great. Lets you know right away if you have or are going to have problems and where its at… Great Service, Thanks Dax, our technician…
Irene A.
Aug 2010
The worker explained everything that was wrong with my plumbing and described what he was gone to do. He did a good job.
Renee S.
May 2010
Roto-Rooter came to investigate an issue with our sewer line. They sent a camera down the sewer line through the basment wall and told me they couldn't find a problem and need to excavate. They acted like I was crazy and didn't believe my issue. Our problem was that water from the the house (dishes, showers, toilets) went out through the sewer line and back into the drainage tile in the basement footer and out through the sump pump again. I had another contractor come out and they diagnosed the problem without a camera and fixed it the next week. The new contractor charged me $400 less than roto-rooter wanted. There was a break in the sewer line about 2 or 3 feet from the house causing the house water to drain a few feet from the basement wall. I filed a complaint with BBB against Roto-Rooter asking for a partial refund for charging me for unnecessary work and not being able to diagnose my problem. They lied to BBB and had no receord of my phone calls about getting a written estimate. The only way they'd give me any money was to give them the name of the new contractor.
Response from Roto-Rooter Plumbing & Water Cleanup
"The technician that provided the service has 10 years of experience. He diagnosed the problem to be correct and provided the customer was an estimate to repair the line. Several messages were left for the member regarding the estimate (11-24-09 @11:40AM; 12-4-09 at 12:20PM; 12-11-09 @ 1:51PM and then faxed on 12/15/09). The member response as to the technician acted as if she was crazy was only a perception on her part. Unfortunately, as with any Company, there is always someone else out there cheaper. We requested the other Company's name so that we can actually verify a reputable Company performed the work and not just a handyman due to required licenses. The customer will not provide this information so I can only assume that it was not a reputable."
John B.
May 2010
Service completed ahead of schedule and quickly.Excellent dispatching and professional-grade service.
Karen B.
Dec 2009
The Roto-Rooter serviceman arrived within 15 minutes of contacting Roto-Rooter. Jeff was prompt, professional, and personable. My plumbing problem was solved within an hour of making contact with this company. I appreciated the prompt service and professionalism of the service personnel.
Craig D.
Nov 2009
The first visit was to unclog a pump that pumped sewage from a basement bathroom. The technician cleaned the pump and then told us we can't use the basement toilet for anything but urinating. Another plumber later told us that the previous owner had installed the wrong pump - why couldn't Roto Rooter tell us that instead of inconveniencing us? Later we used them to clean a line from a sump pit to a retention pond. They jetted the line and it took only a half hour but they tried to charge us $400, claiming they charge a minimum two hours to come out. We paid them $200 for one hour of work and they took us to small claims. We won the case, but a very unpleasant experience. The line is not completely cleared, but we will obviously use someone else next time.
UPDATE and response to the Provider - we are not going to belabor this nightmare, but to address a couple of important points - I personally made the phone call to ask for the service and I was NEVER given an estimate over the phone. I testified to this in court. In hindsight, I obviously wish I had but I had other quotes that were about half the price and I assumed they were in the same range. I would have never hired them had I known the price up front - that is ultimately what I think convinced the magistrate that we were telling the truth because their price was so far out of line. Also, it is not true and we testified in court, that we were given an invoice before the job. The technician walked directly to the back yard and started working. We have the carbon copy receipt from the invoice in our hands to this day that only has one set of writing. So the technician or someone else wrote something else on their copy of the invoice but it did not make it to the copy we have because we were not shown the invoice ahead of time. We won the case so that is really the bottom line - we are not lying and our account is the way it happened.
Also - they did not unclog the line. The owner would not know this since we never called him back since he was taking us to court. The drain still did not work properly and I eventually fixed it myself.
The bottom line is to make sure you get an estimate for work ahead of time and also make sure you get estimates from other providers.
UPDATE and response to the Provider - we are not going to belabor this nightmare, but to address a couple of important points - I personally made the phone call to ask for the service and I was NEVER given an estimate over the phone. I testified to this in court. In hindsight, I obviously wish I had but I had other quotes that were about half the price and I assumed they were in the same range. I would have never hired them had I known the price up front - that is ultimately what I think convinced the magistrate that we were telling the truth because their price was so far out of line. Also, it is not true and we testified in court, that we were given an invoice before the job. The technician walked directly to the back yard and started working. We have the carbon copy receipt from the invoice in our hands to this day that only has one set of writing. So the technician or someone else wrote something else on their copy of the invoice but it did not make it to the copy we have because we were not shown the invoice ahead of time. We won the case so that is really the bottom line - we are not lying and our account is the way it happened.
Also - they did not unclog the line. The owner would not know this since we never called him back since he was taking us to court. The drain still did not work properly and I eventually fixed it myself.
The bottom line is to make sure you get an estimate for work ahead of time and also make sure you get estimates from other providers.
Response from Roto-Rooter Plumbing & Water Cleanup
"Our jetting price was quoted over the phone by our CSR at the proper rate. The following is actually what was paged to the technician from the CSR (JETT sump pit line to retension pond aware of svchrg quoted $396.95 - $185.00 add'l hrs DLN & DOB on file wf). This information informs the technician exactly was was discussed with the customer. Jetting involves a very expensive piece of equipment and is extremely effective. The invoice was signed to begin work and at the completion. The member claimed in court that she signed both for the work to begin and the completion all together. Which in fact was false because the ink for the work to begin was in blue and the completion was signed in black. Although the judge did agree that it was signed at 2 different times, there was not WRITTEN estimate on the invoice before the work began. Since this experience, we have changed our procedure. There must be an estimate written on the invoice, then initiaed by the customer before work begins. There was no problem with the work that was done. We completed the work and their problem was solved. As far as the sump pump, our 1st visit was 7/15/2008. The following a description of work performed - Sump pump/sewer pump continuously running. Pulled top of pump, cleaned pump and pit. Found Q-tips, oxy pads, mouthwash cap, and a toothpaste cap lodge in pit. Which indicated WE did not replace the pump which the member indicates. Previous owner must be another company. Our 2nd visit was almost 1 year later, which is for the jetting of the line to the pond. He must have us confused with another company regarding the pump."
RAY H.
Oct 2006
They were worth every cent!
Licensing
Bonded
Insured
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FAQ
Roto-Rooter Plumbing & Water Cleanup is currently rated 4.6 overall out of 5.
Monday: 7:00 AM - 6:00 PM
Tuesday: 7:00 AM - 6:00 PM
Wednesday: 7:00 AM - 6:00 PM
Thursday: 7:00 AM - 6:00 PM
Friday: 7:00 AM - 6:00 PM
Saturday: 8:00 AM - 4:00 PM
Sunday: Closed
Roto-Rooter Plumbing & Water Cleanup accepts the following forms of payment: Financing Available, Check, Visa, Discover, MasterCard
No, Roto-Rooter Plumbing & Water Cleanup does not offer free project estimates.
Yes, Roto-Rooter Plumbing & Water Cleanup offers eco-friendly accreditations.
No, Roto-Rooter Plumbing & Water Cleanup does not offer a senior discount.
Yes, Roto-Rooter Plumbing & Water Cleanup offers emergency services.
No, Roto-Rooter Plumbing & Water Cleanup does not offer warranties.
Roto-Rooter Plumbing & Water Cleanup offers the following services: Residential & commercial dishwashers, disposers, faucets & sinks, Ffoor, drains, showers and tubs, sewer lines replacement, drain cleaning, sump pumps, toilets, video camera line inspection, water heaters, septic and drain fields, plumbing, drain care and cleaning, hauling, line detection & water jetting.