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Rolf Griffin Service Experts
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Rolf Griffin Service Experts Heating & Air Conditioning has been serving our Fort Wayne community since over 115 years. During this time we have built a team of 18 technicians that are all NATE-certified who can service, repair and install all of the top brands of air conditioners, furnaces, inside air quality, air handlers, and related equipment. Call Rolf Griffin Service Experts in Fort Wayne at 260-557-1275 today to schedule an HVAC service, repair, routine maintenance or get an appointment for a free new system estimate.
Business highlights
Emergency services offered
126 years of experience
Services we offer
HVAC installation Plumbing & water heaters., Residential & commercial air conditioning, attic insulation, duct cleaning, green solutions, heating, indoor air quality
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8118 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 5% | ||
| 2% | ||
| 3% | ||
| 1% |
Showing 51-75 of 118 reviews
Sherry R.
Jul 2014
great, they performed the service on a holiday weekend, right before a big cold spell
Response from Rolf Griffin Service Experts
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!"
Gary E.
Jun 2014
unknown
Response from Rolf Griffin Service Experts
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!"
Eileen H.
Jun 2014
Everything was good--service, courtesy. They were an "A". I would recommend them for anyone.
Response from Rolf Griffin Service Experts
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!"
Jeff N.
Jun 2014
unknown
Jason H.
May 2014
I needed to have the permit pulled to have gas line pressure tested for the gas company to have a meter set (re-installed).
Our gas lines didn't hold pressure but for less than 5 minutes. Come to find out, we had more than 7 leaks in our lines! The cost for repairing was going to be more expensive than replacing all of it (since we didn't have much line in the first place). It did help that we live VERY close to their office, he left and got pipes, came back, installed, did pressure test and even left it there over weekend. Monday morning, city came out and did its check and we passed our inspection! Nipsco set the meter and we were ready!
Rest of the story is that more than 3 years ago our gas bill was over $800 for one month. We couldn't afford to pay it. We were disconnected and we heated other ways for a couple years. Nipsco repo'd the meter and you have to pay big to get it turned back on and have a meter set. Over this record setting winter, with lots of snow, wind chills of -40 for several days... Our most expensive bill for this winter was still under $350!!! A huge thank-you and an excellent review is what I want to give to these excellent guys!
I am in fact, I'm calling these guys again (right now) to come back out, fix my AC and run a new wire to my thermostat so I can run the new Honeywell Smart Learning WiFi unit!
Our gas lines didn't hold pressure but for less than 5 minutes. Come to find out, we had more than 7 leaks in our lines! The cost for repairing was going to be more expensive than replacing all of it (since we didn't have much line in the first place). It did help that we live VERY close to their office, he left and got pipes, came back, installed, did pressure test and even left it there over weekend. Monday morning, city came out and did its check and we passed our inspection! Nipsco set the meter and we were ready!
Rest of the story is that more than 3 years ago our gas bill was over $800 for one month. We couldn't afford to pay it. We were disconnected and we heated other ways for a couple years. Nipsco repo'd the meter and you have to pay big to get it turned back on and have a meter set. Over this record setting winter, with lots of snow, wind chills of -40 for several days... Our most expensive bill for this winter was still under $350!!! A huge thank-you and an excellent review is what I want to give to these excellent guys!
I am in fact, I'm calling these guys again (right now) to come back out, fix my AC and run a new wire to my thermostat so I can run the new Honeywell Smart Learning WiFi unit!
Response from Rolf Griffin Service Experts
"Thank you for taking the time to write this outstanding review. It's great to know how happy your are with the work we provided. Please let us know if there is anything else we can do. We sincerely appreciate your post."
Michelle B.
May 2014
unknown
Response from Rolf Griffin Service Experts
"We understand that unexpected expenses, such as most HVAC repairs, can be extremely frustrating. However, we firmly believe our prices are competitive, demonstrate value, especially when taking into account the dependable, timely and expert workmanship we provide. We do want to understand more about your concerns, so please contact Patti, our Customer Relations Specialist, by email at [email protected] and allow us the opportunity to understand fully the issue to help resolve your concerns."
Gary H.
Feb 2014
.
Response from Rolf Griffin Service Experts
"We regret you feel that we have not provided the expert service you expected or deserved and would like to hear from you directly about your particular situation. No one looks forward to a costly solution, but the proper & responsible fix for some HVAC problems can be expensive. Our technicians receive NATE-certified training to ensure that they diagnose issues properly and they are expected to provide outstanding, reliable service every time they visit a customer. We hope you will contact Patti, our Customer Relations Specialist, at [email protected] or give her a call at 855-301-2206 and allow us the opportunity to resolve this matter."
Diane O.
Jan 2014
They have been most professional and if I ever had a problem on a weekend, they were also available and punctual. I would highly recommend them.
Response from Rolf Griffin Service Experts
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Rolf Griffin Service Experts and appreciate your business!"
Joseph B.
Oct 2013
I called Rolf Griffin (Labor Day) to report my A/C was not providing cool air. Within a very short time the on call service technician called to give me an approximate arrival time. The technician arrived within the time window he had given me. Within about 15 minuets the A/C was going again. The tech closed up the system, filled out his paperwork and verified the house temperature was coming down. I was very satisfied with the work performed. Since I am a Platinum Plus customer, there was no charge for the service or service call.
Response from Rolf Griffin Service Experts
"Thank you, [member name removed] for taking the time to write this review. We are happy to hear of your satisfaction with Rolf Griffin Service Experts and appreciate your business!"
Dave H.
Sep 2013
They went above and beyond the service call.
Ellen W.
Aug 2013
I have maintenance agreements on my furnace, air conditioner, air cleaner and humidifier. Service Experts come twice a year for routine maintenance. This time they found the original a/c capacitor needed replaced. I agreed and they installed it right then. I received a loyal customer discount and did not have to pay a trip charge since they were already there. I have been a customer with Service Experts for over 15 years and have received excellent service since day 1.
Response from Rolf Griffin Service Experts
"Thank you for taking the time to write this great review. We are happy to know you are satisfied with the work Rolf Griffin Service Experts did for you. Please let us know if there is anything else we can do for you."
Sharon W.
Aug 2013
They were very polite and professional. They did an excellent job.
Response from Rolf Griffin Service Experts
"Thank you for taking the time to write this outstanding review. It's great to know that you're happy with the work Rolf Griffin Service Experts performed for you. Please let us know if there is anything else we can do for you."
Randall B.
Jul 2013
After finalizing the paperwork on a Friday, the servicemen installed the air conditioner the following Tuesday. The servicemen were prompt, professional and even covered the carpet.
Response from Rolf Griffin Service Experts
"Thank you, (member name removed), for writing this outstanding review. It's great to know that you're happy with the work Rolf Griffin Service Experts completed for you. Please let us know if there is anything else we can do for you, we are here 24/7 to help, and your written 100% Satisfaction Guarantee is there to provide for your complete satisfaction."
Carolyn C.
Jul 2013
The workers were very careful, courteous and worked very hard. They did everything they said they would.
This winter the furnace stopped working on a cold day. I was disturbed that the furnace would stop working so soon, but was impressed they were able to come out at 3 in the morning to look at it . The technician had to order the part and he came back the next afternoon to get the part installed. The furnace continued to work throughout the winter.
This winter the furnace stopped working on a cold day. I was disturbed that the furnace would stop working so soon, but was impressed they were able to come out at 3 in the morning to look at it . The technician had to order the part and he came back the next afternoon to get the part installed. The furnace continued to work throughout the winter.
Response from Rolf Griffin Service Experts
"Thank you for taking the time to write this outstanding review. It's great to know that you're happy with the work Rolf Griffin Service Experts. Please let us know if there is anything else we can do for you."
Dane C.
May 2013
I have a service contract with these people that has found problems before they became major. It has been worth it.
I was busy and did not watch the repair. He told me that some capacitors were shot and needed replacing. Told him to go ahead and do it. He also checked coolant levels and gave the unit the once over. To get him out there was $84, the remaining $148 was to install the caps. While that seems high for the parts, some high power capacitors can be quite pricey. Also have to take into account the half hour it took to install them.
The fact they did not catch the failing caps earlier can be excused. They can go out just like a light bulb.
Considering the original caps were 30 years old, I think I got my money's worth out of them
All in all, I give them a A.
I was busy and did not watch the repair. He told me that some capacitors were shot and needed replacing. Told him to go ahead and do it. He also checked coolant levels and gave the unit the once over. To get him out there was $84, the remaining $148 was to install the caps. While that seems high for the parts, some high power capacitors can be quite pricey. Also have to take into account the half hour it took to install them.
The fact they did not catch the failing caps earlier can be excused. They can go out just like a light bulb.
Considering the original caps were 30 years old, I think I got my money's worth out of them
All in all, I give them a A.
Response from Rolf Griffin Service Experts
"Thank you - we appreciate your feedback and value your business!"
MaryAnn M.
May 2013
We had the most professional gentleman come to our home. He walked around the whole house with my husband and explained everything to him in terms we could understand.
Response from Rolf Griffin Service Experts
"Thank you for your feedback. We appreciate your business!"
John T.
May 2013
They showed up on time.
Epsie E.
May 2013
unknown
Ed P.
May 2013
The service has been okay. They came out late one night in the middle of the summer when our air conditioner went down, I thought that was great. The professionalism has always been great.
Carol S.
May 2013
The service has been excellent. I would highly recommend them to anyone. We have used them for over 20 years and they have always been excellent.
Jim B.
Apr 2013
When they finally figured out what was wrong they fixed it. They did a good job. They stuck with it until they figured out what was wrong.
John J.
Apr 2013
unknown
Anne H.
Apr 2013
Very well.
Richard J.
Feb 2013
They and their service techs are competent.
Doris G.
Jan 2013
It's been a few years ago when their service person came to fix the air conditioner. Wanted to do a lot to it but my bother appeared and found only a small fix was necessary. However, when my brother left, the service person unfortunately talked me into a service contract that was a big mistake. A lot of expense for nothing.
Licensing
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FAQ
Rolf Griffin Service Experts is currently rated 4.8 overall out of 5.
Rolf Griffin Service Experts accepts the following forms of payment: CreditCard
Yes, Rolf Griffin Service Experts offers free project estimates.
No, Rolf Griffin Service Experts does not offer eco-friendly accreditations.
No, Rolf Griffin Service Experts does not offer a senior discount.
Yes, Rolf Griffin Service Experts offers emergency services.
No, Rolf Griffin Service Experts does not offer warranties.