Business highlights
Emergency Services Offered
Services we offer
Amenities
Free Estimates
YesEmergency Services
YesAccepted payment methods
Reviews
4.237 Reviews
Showing 1-25 of 37 reviews
Robin B.
05/2016
internet service, cell phone service
+ 0 moreI went to pay partial bill. Sales rep swiped my card and entered an amount different from what I said three times and she repeated to me three times. Instantly, she knew she messed up. I said "NO,YOU DIDN'T".. she said"YES,I DID,I'm sorry". I said that is all the money I have left for other bills. I was making a partial payment so wouldn't have to strain myself when bill was due. She sees in-store she can't fix,she calls female manager and she says call customer service. Lady on the phone said finance dept said 3 to 5 days before they could fix. I said I bought2 phones,service and extras and Verizion didn't have to wait. I want my dang funky money back!######!!!!!! My bill isn't due till 5/9/2016. Lady kept repeating she was sorry and she understood but that's not paying bills,buying gas or groceries. I want to cut off my Verizon wireless service and will tell friends,family, and neighbors about my Verizon service experience. I have only had phone 1 month and nothing but problems from day1.....÷÷=%/\??:;:* Verizon wireless/Xfinity...
Description of Work: Overcharged my credit card after confirming specific amount at least 3x that was to be paid. Sales associate immediately realized her mistake. That money was for gas,groceries,and school lunch for my 9yr old. In store couldn't fix,called manager couldn't fix it,called customer service couldn't fix it. I have only had phone service1 month and have been thru h*** and high water to try to get the great service Verizion advertises on tv. Internet service has been awful,brand new phone freezes up,sometimes won't power up. I convinced my 67yr old father to switch to Verizion so I know we would always be able to connect because Verizion claims to have service everywhere. He had to go back and forth to the store 3 weeks straight. I thought this would be a simple and easy transition but taking my money was the last straw. I will be informing my friends and family that Verizon wireless/Xfinity is a deceitful,unreliable,scheming scamming phone/internet service. I am completely unhappy with my phone and my service. I am currently trying to switch carriers. I believed in Verizion but to feel betrayed and robbed of my money,only to say wait3 to5 days is BS. On top of being told I'm sorry & they completely understand is€/%=÷×××=. I have not a single complimentary,positive,supportive word for Verizon wireless/Xfinity. I'm wouldn't and won't recommend them to anyone.
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$179
Todd C.
05/2016
cell phone service
+ -1 moreThey need to drop the price and add more data.
Description of Work: I use Verizon for my cellphone service.
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$159
Kay V.
11/2014
cell phone service
+ -1 moreWe've had no issues at the moment. It's a little pricey.
Description of Work: We have Verizon Wireless for our cellular service. We have 5 phones with them with data and text messaging and all that.
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Yes, I recommend this pro
$250
Ekanem A.
01/2014
cell phone service
+ -1 moreWe pay $130 for both Smart phones. We have unlimited call, unlimited texts and we just have one gigabyte of data. We actually had 2 before and I remember that we never even use up to one and I kept saying to them that I think it was too much and they'll say, "Oh, you know when you go over, you wouldn't end up spending a lot of money." And then one day out of the blue, someone at the office called me and said that they can downgrade because I'm spending more money than I need to and I was very surprised. We downgrade it and now we have one supervised in. We used others before and we live in the Carmel area and we used to have dropped calls which is why we switched to Verizon so we don't have any dropped call now. I'd like to spend less.
Description of Work: We use Verizon Wireless.
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Yes, I recommend this pro
$130
rakuya T.
10/2012
cell phone service
+ -1 moreI was a Verizon Wireless customer for over two years. I decided to go with another company that had more reasonable rates and had my cellular number ported to the other company. I called Verizon Wireless, request/ed that the line be disconnected, and the account closed. I talked with a representative on 9/14 and he told me my account would be closed and I would receive a refund for the last two weeks of service for which I had already paid. He put me on hold while he was completing my request. I receive another bill and called on 10/6 to find out why I received a bill as opposed to a refund and was told that since Verizon bills in advance, it continues to charge you until the 28th of the month regardless whether you can access the service. The agent refused to issue a refund even though I clearly had no charges and said that the other agent put in his notes that I was told the billing would continue until the 28th of September. The agent was rude and the prior agent mislead me. Besides that, the other agent misrepresented to me that I would receive a refund. I will not use Verizon Wireless again and do not recommend Verizon to anyone.
Description of Work: Horrible customer service while attempting to close out account.
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$122
Paul B.
07/2012
cell phone service
+ -1 moreWe like their coverage throughout the country. We've used them since we've had a cell phone. We have a contract for the next two years.
Description of Work: We use Verizon for our cell phone service.
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Yes, I recommend this pro
$200
Jane L.
07/2012
cell phone service
+ -1 moreI think the best thing about them is that they don’t bother us with their promotions. They don’t keep trying to upgrade us with any additional services.
Description of Work: We use Verizon Wireless for our cell phone service.
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Yes, I recommend this pro
$85
ANNE & TOM P.
06/2012
cell phone service
+ -1 moreThey're reliable, but not very environmental. They have good service, and I'm rarely denied service.
Description of Work: I use them for cell phone service.
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Yes, I recommend this pro
$80
mary M.
06/2012
cell phone service
+ -1 moreI think they live down to how little they can do but I don't mind as long as it works in the morning. I will continue to use them in the future.
Description of Work: I get my cell phone services from them.
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Yes, I recommend this pro
$120
Sharon C.
05/2012
cell phone service
+ -1 moreI am pleased with their services. I rate them highly all the way and I would continue to use them in the future.
Description of Work: I use Verizon Wireless for phone service.
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Yes, I recommend this pro
$35
Patricia G.
05/2012
cell phone service
+ -1 moreI do everything over the internet and I have a problem. An upgrade is not worth it to me because I am not in the category for a smart phone. I think they have a good quality and don't drop calls. In the past, the people that I have interacted with are very professional and service oriented. I would tell my friends and family that it is good quality and worth the price that you pay for it. I give them a B on price but I think all cell phones are over priced. I have been with them for so long that I do not have a contract. My service has always been excellent so there is no reason to change even though I am on month to month billing.
Description of Work: I use Verizon Wireless for my cellular service. They recently called to try and get me to upgrade my phone.
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Yes, I recommend this pro
Vivien B.
04/2012
cell phone service
+ -1 moreI get good service and have no problems with them. I get the bill in the middle of the month.
Description of Work: I have been using them since cell phones first come out.
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Yes, I recommend this pro
$48
forrest B.
04/2012
cable tv service, cell phone service, internet service
+ 1 moreWe use Verizon Wireless for cable, phone, and internet services. Everything seems to work fine. We have not had any problems with them so far. We did not have the internet hooked up when we first moved here, so we decided to add that. They were prompt and called us before they came in, and everything worked well when they left. People that we had talked to said Verizon was the best to use because even if the storms come in, we would not lose the signal. They just came in and did what they were supposed to do.
Description of Work: Verizon Wireless hooked up internet for us.
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Yes, I recommend this pro
Steven H.
02/2012
cell phone service
+ -1 moreI hardly ever have a problem getting service, which is important when I travel. I would recommend them.
Description of Work: I have been using Verizon for cell service for about 5 years.
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Yes, I recommend this pro
TOM & NANCY K.
12/2008
cell phone service
+ -1 moreThey never could get service to our house. We had to get a block away from the house to use our cell phones. They wouldn't let us out of our contracts because we didn't have enough dropped calls. The experience was pretty annoying. Customer service was pretty useless. They couldn't explain what the problem was and wouldn't send anyone out to check it.
Description of Work: We used them for our cellular service for 2 1/2 years.
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$110
GREG P.
10/2008
cell phone service
+ -1 moreMy entire family has used Verizon for almost 3 years. I had billing problems when I first signed up with them, but the problems were always handled quickly and satisfactorily. My older daughter is a college student and she says Verizon is the best service on campus. Many of her friends with other cell phone providers do not get as good a service as she does with Verizon.
Description of Work: Provide cell phone service.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$110
JOAN B.
10/2008
cell phone service
+ -1 moreEach time they exchanged a different part in order to see what was wrong. They replaced: the remote charger, the car charger, the phone itself and the battery twice. The only bad thing about replacing the battery was that they made me pay for it upfront and billed me for it. I was supposed to go back once I received the new battery in the mail and get credit for the old one. Unfortunately, the second time this occurred, I couldn't find my old battery and ended up paying about $30 for nothing. In the end, they gave me a completely different model of phone (LG) which has worked perfectly!
Description of Work: I have service with Verizon Wireless as do all my family members. I had purchased a Motorola phone recently through them and it just never seemed to hold a charge. I went in to the store in Westfield 4 times complaining of problems with the phone. Each time they exchanged a different part in order to see what was wrong. They replaced: the remote charger, the car charger.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$150
Mark S.
10/2008
internet service
+ -1 moreAlmost everywhere I go Verizon has me covered. In my opinion its the best provider out there for our Indiana Area. Hardly ever get a dropped signal. Just all around good service and will recommend it to anyone for their on the go computer needs.
Description of Work: Phone Card Wireless internet Service Provider.
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Yes, I recommend this pro
$50
Kevin E.
10/2008
cell phone service
+ -1 moreThey are certainly not the cheapest and they are slow to get the newest hardware but go with Verizon if you want reliability. I never drop a call.
Description of Work: They provide voice and data coverage for my blackberry.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$115
SUE M.
08/2008
cell phone service
+ -1 moreThey provide good service for us. They help us always set up the right plan that will fit our families needs. They keep us updated as well about any issues they may identify.
Description of Work: We have had them provide our cellular phone service for some time. We have three phones with them that all have text messaging.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$145
Brian H.
06/2008
cell phone service
+ -1 moreOVER ALL THINGS ARE GOOD. I HAVE BEEN USING THEIR SERVICES FOR ABOUT FIVE YEARS. I'M SATISFIED WITH THEIR SERVICES. I HAVE VERY SELDOM LOST A CALL. THEY HAVE VERY GOOD CUSTOMER SERVICE. I PAY MONTHLY.
Description of Work: THEY PROVIDE ME WITH CELLULAR PHONE SERVICES.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$100
VALERIE E.
10/2007
cell phone service
+ -1 moreWe are disappointed in Verizon's signal strength. My husband who works from home has lost his signal several times. And we live in the middle of Indianapolis where coverage should be excellent. The reception in our home is only two out of four bars. We appreciate Verizon's large coverage area, but we find the service lacking. We use Verizon because my husband's employer has worked out special pricing, but I'm sure we'll switch services when our contract is fulfilled. I am also sorely disappointed in the phone which was recommended to us. After getting this phone, I was informed by several people that this make was not reliable. I find it is very difficult to hear.
Description of Work: Verizon is our cellular service provider.
| Rating Category | Rating out of 5 |
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| value |
$113
JENNIFER S.
10/2006
cell phone service
+ -1 moreWe switched from Sprint and have been very happy. Great coverage in the Indy area compared to what we were used to with Sprint.
Description of Work: Wireless service - family plan.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$69
LISA & JEREMY S.
10/2006
cell phone service
+ -1 moreGreat past experience when I washed my cell phone with the laundry I was able to get a new telephone free of charge with a renewed contract.
Description of Work: Monthly service provider for cell-phone service.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$70
KATIE R.
10/2006
cell phone service
+ -1 moreI have found Verizon Wireless to be the best cellular provider in the Indianapolis area so far. I have tried Sprint PCS and Cingular as well but cancelled those services due to too many dropped calls and almost a total lack of service in the Broad Ripple area. I haven't had that problem with Verizon so far. I did have a small issue with Verizon saying I downloaded 15 music videos on my phone that I did not, but it was resolved with a quick trip to a local store.
Description of Work: It cost $45/mo for a 500-minute plan.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$45
- 1(current)
- 2
Contact information
unknown, Fishers, IN 46038
www.verizon.comLicensing
Insured
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*Contact business to see additional licenses.
Service Categories
Phone Service - Cellular,
Internet Service,
TV Service - Cable
FAQ
Verizon Wireless is currently rated 4.2 overall out of 5.
Verizon Wireless accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Verizon Wireless offers free project estimates.
No, Verizon Wireless does not offer eco-friendly accreditations.
No, Verizon Wireless does not offer a senior discount.
Yes, Verizon Wireless offers emergency services.
No, Verizon Wireless does not offer warranties.
Verizon Wireless offers the following services: Wireless phone sales & service, long distance, local phone service, phones & equipment. dsl & internet access.
Contact information
unknown, Fishers, IN 46038
www.verizon.com