Response from Expert Roofing & Basement Waterproofing
Hello [removed member name], I had the opportunity to look over your review this weekend. It appears we inspected your roof in the winter of 2012 and the exact date would be December 7th, 2012. You have listed a date of June 23, 2013 within this review. Your original call to our office stated you had found us on Angie's List. We appreciate you taking the time to find the right contractors through their services. Your information states from your initial call that you had plaster coming off for several months and wanted someone to tar your valley. I was pleasantly surprised to see that I as the (President) of Expert Roofing & Basement Waterproofing had the opportunity to come to your house that day and evaluate the situation. I as well informed you that we do not tar valleys due to the fact they will dry, crack, and fail. This approach would not be a complete and permanent solution. We at Expert Roofing & Basement Waterproofing offer our customers Lifetime Guarantees against leaks on all of our services. My suggestion was to replace the two adjoining planes of the roof connecting to the valley. This would allow us as a company to give you a Lifetime Guarantee on all of the work performed. It's unfortunate that you have left us a bad review along with an F rating, considering we are the number one roofing company in our area and have won numerous awards including the Angie's List Super Service Award in 2013. We pride ourselves on offering our customers complete and permanent solutions for all of their roofing concerns. Feel free to contact us when you are in the market of replacing your roof and we would be happy to provide you with the same outstanding level of customer care. Eric Walker President Expert Roofing & Basement Waterproofing