Jeff Home Improvements Inc.

best prices in town very professionals they took care of my needs

Very well. I was pleased with the way the work was done

It was excellent. They were professional, they did a great job, any issues we have they fixed it and they were prompt.

It was very good. They were on time, they worked hard and they did good work.

Great service! In and out without hassle and completed in good timing.

Everything was awesome from the initial meeting for prices to the final check up to make sure everything was done correctly!

Great. Scheduled a couple weeks out, but an opening came up and I got squeezed in very quickly. No more leaks!

Roof looks great and job site was cleaned up afterwards.

The whole experience from start to finish was great! Michael Branham was my point of contact. He was always available by phone or text and was always very personable and professional. He made the experience much more pleasant.

We love our new roof. It looks amazing! The clean up was great. The crew was very professional. The sales representative was extremely knowledgable and helped us throughout the entire process.  We had a great experience with this company. The decision was easy... Jeff Home Improvements!

They were honest people. They were really fast and answered all of our questions. They are really good people. They came back out to check up on us to make sure everything was ok with us. A very good experience.

The contract we signed was with New Albany Roofing, but the bill was under Jeff Home Improvements. I think they were in the process of changing their name when we got involved with them. They are the classic throw a crap roof on your house and walk away. They got to us quickly, which is why they got the job. There was so much water coming through the roof we needed somebody as quickly as possible to stop the leak. We had just bought the house and didn't realize how bad the roof was leaking in all four corners. The problem with the company was that they didn't stand behind their work. We had problems later that spring when we found that the crew who put the shingles on - who didn't speak much English - did what they were told to do, and replaced the roof exactly the same as it was. The problem was there was some flashing missing on our West Dormer. Because of that, we continued to have water coming in and leaving water stains on our kitchen ceiling. They never showed up despite my phone calls and did not accept that it was something they had to fix. So we were left with part of our roof still leaking and I had to call another contractor to fix it. All told we needed three further repairs to the roof. I was prepared to pay this company to fix these extra pieces but they walked away. They used poor quality product and provided poor quality workmanship. They were the cheapest, and we got what we paid for.

On 10/19/2011, approximately 4 weeks after installation was the first rain in our area.  There were several leaks coming from the metal garage roof.  We called Jeff''s Home Improvements.  They sent a representative out to inspect.  He agreed and had a crew come out and apply silicone to some screw where they thought water was coming in.  Two days later (10/21) was another rain.  Leaks were worse than before.  A different representative was sent out and said some sheet of metal needed to be replaced. On 11/15/2011 we had rain coming down on the newly installed cedar walls and throughout the entire ceiling.  We called called the representative (Paul)  again,  he sent a crew to apply silicone to the seams.  On 11/24/2011 Paul said he would send a crew out to apply lap sealant. He said this process is common on metal roofs.  At this point, we were getting and uneasy feeling and not getting resolution for the leaking ceiling.  We felt they were giving us the run around.  We decided to hold off on the lap sealant and contacted 3 different local roofing companies to review the roof and offer possible leak repair suggestions.  These professionals provided us with written statements indicating this roof can not be repaired.  Shingles were installed incorrectly, many screws were over tightened and missing washers.  We tried to contact Jeff Home Improvements, Inc. to discuss the idea of a refund but received no return phone calls or e-mails.  Finally on 12/29/2011 we contracted another creditable metal roofer to replace the roof that Jeff's Home Improvements, Inc. installed 09/2011.  We contacted the BBB on 12/6/2011.  They (Jeff Home Improvements, Inc.) refused a refund saying we voided the warranty.  Next step is small claims. 

The work was fine. The clean up was little less than perfect when they finished the job but they were timely and did what they said they were going to do.

The fans were left in place for more than a week. Although I called Jeff Home Improvement several times during the week, I never received a phone call back. When I finally got in touch with someone at Jeff Home Improvement, they sent someone out to collect the rental fans and said that they would perform estimates at that time. The individual who came to pick up the fans stated that he didn't do estimates.

Came out fairly quickly to perform estimate. When their became an issue with the insurance company over what was to be replaced, they assisted and meet with apprasier. During the actual work, heavy ice storm interrupted job, but they covered remaining portion and were back as soon as it was over and hed melted enough for them to go back on the roof. Clean up was not as good as I expected but snow was on ground which did affect ability to complete properly.

I FEEL LIKE THE WORK WAS PERFORMED ADEQUATELY, BUT THE PAYMENT PROCESS SEEMED REALLY SHADY. THE PERSON GAVE ME A BUSINESS CARD AND SAID TO WRITE THE CHECK DIRECTLY TO HIM INSTEAD OF THE COMPANY, AND I THOUGHT THAT WAS STRANGE. THIS MAY BE HOW ALL CONSTRUCTION COMPANIES DO IT, BUT IT SOUNDED LIKE SOME KIND OF TAX EVASION THING TO ME.