ASHLEY FURNITURE HOME STORE

The day the sofa and love seat came, the delivery guys were nice, and very quickly put the furniture in place. They briefly tried the sofa and love seat to be sure the reclining was working. It seemed fine. I went back to work, and when I got home the sofa wouldn't recline at all. I called right away and left a voice mail that we had a problem. Well, 5 phone calls later, (within 3 days) and they still didn't have a record that I had called! They even gave me a "code" for a manager to call me back. No manager ever did call me back. Plus, the sofa is higher on one side than the other, which is nonsense for brand new furniture. Anyway, I made so many phone calls, and interestingly enough, when you call the number for the receipt from the store, you NEVER reach the store, rather, folks in other states. There is no calling the store after you pay and get your furniture. It is a disgrace. This was the third and last living room set I will ever buy from Ashley. After many phone calls, and my disgust, they finally send someone to fix the sofa. He was able to get the sofa working, but it is still not in line, meaning the right side sits a clear 2" higher than the left side. It is noticeable and I hate it. And, the fellow who came doesn't work for Ashley, nor do the delivery folks, nor do the folks that arrange the repairs, so no one takes any responsibility for anything that is wrong or goes wrong. And they all tell you the same thing: "everybody who buys from Ashley has problems". I am done with them! Do NOT buy anything from them, and if you do, keep your fingers crossed that nothing is wrong, or you will have a month long nightmare of making daily calls to see if anyone is doing anything to resolve. And they don't give a hoot if you are satisfied or not.