THE CARMEL FLORIST

4.0(
2
)

Florists

About us

Wedding and special event florist Retail florist with delivery option

Business highlights

22 years of trusted experience

Services we offer

Retail floral design

Amenities

Free Estimates
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.02 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
50%
2
0%
1
0%
Rating CategoryRating out of 5
quality
4.5
value
3.0
professionalism
4.5
responsiveness
4.5
punctuality
4.5
Write a review
Showing 1-2 of 2 reviews
Samuel S.
02/2014
5.0
florists
  + -1 more
This owner/designer deserves your business because she puts YOU first!
Description of Work: Provided excellent product with excellent service and very reasonable pricing!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Cynthia G.
10/2013
3.0
florists
  + -1 more
My husband stopped in to order some flowers to be sent to me for our 10th wedding anniversary. We are new to the area so he stopped in to order them (sight unseen) and had the florist deliver them to me. They were very pretty and beautifully done, but outrageously overpriced. When my husband got home later in the evening and saw what he had paid for.....he was shocked! I am appreciative of his surprise to me, but embarrassed that he was kind of disappointed in his purchase considering how much he paid for them. We will not be using them in the future for any other florist needs.
Description of Work: Flowers for wedding anniversary - delivered
Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$70
Response from THE CARMEL FLORIST
Hello, [Member name removed]. My name is Kristine, the owner and designer at The Carmel Florist. I am new to Angie's List, so I hope this message finds its way to you. First, I want to thank you for your comments that your arrangement was "very pretty and beautifully done"...I make it my goal to make each arrangement unique and lovely. Secondly, I am very distressed to know of your displeasure regarding its cost and would like to clarify some details. After I received notice of your review, I immediately pulled the order to see the details. The arrangement was a $55.00 design, not a $70.00. If you had the impression that the arrangement was $70, then it is no wonder that you were unhappy. There is a delivery fee and sales tax added to orders that is unrelated to the cost of the arrangement. Your specific delivery fee was $10.50 and the sales tax was $4.59...total cost $70.09. I assure you that I track each item, labor and supply cost that is involved in orders. Giving my customers full value is (and often beyond) is among my top priorities...the others being beautiful presentation and superior customer service. With that point, I truly wish you would have contacted me directly at the time of delivery with your concerns. I would have been more than happy to go over the order details and make certain that you were happy before we hung up the phone. I would have brought you a different arrangement, given you a store credit, etc...whatever you felt you were owed. It is so very rare that I have a dissatisfied customer that I don't have a specific protocol for such times. I would rather ask my customer what he/she feels is the fair resolution. I am still completely open to discussing this and making arrangements to redeem the situation. If I do not hear from you within the next few days, I will contact you by other means in hopes to discuss this. My business is a small owner-operated and family-run business that is a direct reflection of me. I take it very seriously. I, too, read and sometimes give online reviews for businesses and they have value. However, in this case, there are details that needed to be clarified and I wanted to make certain that we were both on the same page. Please contact me at your convenience. You won't find a business owner that cares more about her customers than this one! Thank you.

    Contact information

    620 N RANGE LINE RD, Carmel, IN 46032

    www.thecarmelflorist.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 12:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Florists

    FAQ

    THE CARMEL FLORIST is currently rated 4 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: 9:00 AM - 12:00 PM

    THE CARMEL FLORIST accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, THE CARMEL FLORIST offers free project estimates.
    No, THE CARMEL FLORIST does not offer eco-friendly accreditations.
    No, THE CARMEL FLORIST does not offer a senior discount.
    No, THE CARMEL FLORIST does not offer emergency services.
    No, THE CARMEL FLORIST does not offer warranties.
    THE CARMEL FLORIST offers the following services: Retail floral design

    Contact information

    620 N RANGE LINE RD, Carmel, IN 46032

    www.thecarmelflorist.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 12:00 PM