Phelps & Sons Construction

Tom was responsive to my inquiry.  He came and assessed the problem, described how they would repair the damaged sill and clear the caulk from the drain holes.  He explained the nature of the job would make it difficult to schedule and he would do it in between larger jobs.  His crew came back in about three weeks, which was within the time frame quoted.  His crew was efficient in their work and left the room in which they were working in excellent condition. 

I wish you could see the master carpentry that went into converting two tiny rooms with different roof lines into one gorgeous kitchen. Tom identified moisture issues and had the crew fix the problem at its source.

The job involved removing a course of brick above and below the door opening as well as the angle iron across the top of the opening. The space was re-aligned both above and below. We let things settle for a few weeks with the doors now sliding smoothly once again. During this time Tom's crew used tarpaper to protect the areas of missing brick from the weather. Next new bricks were put in place to finish the opening. They are a perfect match. Since our house has a painted brick exterior, it was necessary to bring in a sample of the brick to get a matching paint color. The first batch of paint was not a close enough match and everyone agreed to not use it. They came back an hour later with a second batch of paint that was a near perfect match. They used this batch to paint the brick to finish the job. They cleaned up the deck and checked with me for a final approval of the job. I was pleased with the results and I would use Tom again on future remodeling projects.

Once they got started the project went very well. They were pretty busy so I was forced to wait a couple months.  But they don't use subs, which I liked, and all the work was top notch. I'm very satisfied with the results and would definitely use them again for future projects.

This was a major project, involving a great deal of excavating, block-work, building a 2 car garage with a master bedroom and en suite above. Given the scope of the work this was a lengthy project and involved a lot of different subcontract work but Phelps and Sons made sure this work was done correctly and to our satisfaction. You can count on this crew to take your concerns seriously and they will make sure you are happy with the job.
Further more they stand behind their work and after being paid and the job done we had a minor concern over a door adjustment and they came out and took care of it right away. The value that this crew brings is really in the many years experience and taking the time to make sure the job is done right and you are satisfied.

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Mr. Phelps and his crew were a pleasure to work with. Their craftsmanship was excellent. They were responsive to our needs. We love our "new" house and will absolutely use them for any renovation needs we may have in the future.

The Job went well he was ahead of schedule and we had no problems or concerns. Everything was done right the first time and as always he went above and beyond. Phelps and son also remolded my basement at home and did an outstanding job!!!

Should have been a six week job and it turned into a 12 week job.  Very stressful for my wife and I.  I do not feel that Tom listened to my concerns about the work and I don't feel he tried to address those concerns.  Problems with the layout drawing from the cabinet supplier and how his folks installed the cabinets.  I feel Tom would not take responsibility for being the cabinet installer and his being responsible for working with the cabinet designer to make sure the layout and install went as it was planned to go.  Problems caused the coutner tops to have to be modified due to the base cabinet install.  Tom blamed the kitchen designer, but I feel it is Tom's job to work out any of these problem as part of the contractor and install on the job prior to having the counter tops installed.


UPDATE: Below is a copy of an e-mail I sent to Tom Phelps on Saturday 9-13-2014 and his response on Sunday 9-14-2014.  This was 5-6 weeks before the beginning of the work.  The layout drawings and kitchen views were attached to this e-mail.  Included in the e-mail was the brand of cabinets we finalized the project on, the name of the designer, his phone number and his e-mail.  Tom acknowledges receipt of this e-mail by saying he will contact him with any questions.  Tom had this information 5-6 weeks prior to beginning the work and in fact I sent this information to him several times during this 5-6 week period.   Tom's crew installed both runs of the base cabinets 3/4" short of what the layout drawings showed they should be.  They installed the filler pieces in the wrong orientation causing the base cabinet runs to be short.  He would not take responsibility for this and even to this day will not.   I don't know if he is purposefully being misleading or can't remember, but either way it is his responsibility as the contractor to manage the job and he did not do a very good job on my project.  He even states this was a 3 week job and the counter tops took 3 weeks, this is 6 weeks.  The work took 12 weeks to complete. We started well in advance and should have been done by Christmas, but Tom did not finish until almost New Years so our house was a mess during the holidays which we planned properly to have the work done except for the poor job of managing the project.

Email: [member name], I will call the cabinet guy on Monday. The panel should always come a little larger than the exact size of the cabinetry. The crown molding should be fine at two and five eighths. Thanks for the information, now I can see what you are talking about. Have a good weekend, Tom  



On Saturday, September 13, 2014 4:57 PM,

Tom:   Here are the view layouts of the kitchen.  If you open [member name] you will see the back of the peninsula.  The two doors tot he left actually open and are a cabinet.  The two tot he right are a single width panel with the doors applied.  My cabinet guys question is since this covers the back of a 18 & 15" cabinets do you want this exactly 33" wide or would you like it a little wide, say 1/4" so you have extra to trim if you need it.   I am purchasing cabinets from Direct plus.  Medallion brand.  My contact there is Jim.  317-337-1400 they are closed on Sun & Mon.    Would you consider calling him to get more clarity on why this might be necessary?  He seems to think it might be when mating the panel to the actual cabinet next to it.  Not sure why?   Thanks.   [member name]

Tom was good with returning phone calls and e-mails. We have 7 year old home. Parts of our front porch post were rotting. The original carpentry was not very good, lots of gaps letting water in. They fixed it like new, better than new actually. No gaps and a better design so water runs off. Excellent carpentry! Matched the paint perfectly.

unknown

We had Tom, his son, and another employee of his do a buildout of a wall and put in some French doors. The estimate was slightly higher than others we received but came in right on price when all was said and done. We went with Phelps & Sons because you get what you pay for. They were on time, cleaned up after themselves both days they were on site, and friendly. We were happy with them and would use their services again if we decide to remodel further.

Phelps provided excellent service. They were neat and on time. The quality and pride in their workmanship was outstanding. I will definitely call them again!

Once I contacted Tom he promptly returned my call and scheduled a time to look over the prospective job and discuss what I wanted. He took various measurements and made some helpful suggestions.  The biggest obstacle was finding a door to match my existing doors, which Tom successfully did.  When they started the job all the guys were very polite and professional.  I grew up with a dad who did wood working as a hobby and I could immediately tell these guys were finish carpenters.  When the job was finished you could not tell it was not a part of the original build.  They left the job site clean every day.   Although Tom didn't personally do all the work, he was there several times a day to give direction on what he wanted done and check on the ongoing work.  I will most definitely use them again for any type remodel job I have in the future.  The price quoted was the price billed, no add on surprises.  I highly recommend them.

The ceramic tile is beautiful and we are very happy.

T. Phelps and his employees were punctual, courteous, etc. Work was of high quality.

Hired Tom and his crew to complete a checklist of projects at my parent's house. Men were clean and courteous of sleeping baby in the house. Will be using them again for future bathroom remodel project.

Met with Mr. Phelps on the 24th of May. Called first week of June to see if quote was ready. Received the quote the next week. Was told up front that he was running 4-6 weeks out. Confirmed job on June 21st. Job was to start July 9th week.
Job was pushed out 2 weeks passed this date. Only problem for us was that we had a painter scheduled to come after they were to have completed their work.  Job started on July 23-25th.
Job completed and looked good. His son was prompt in returning to fix the soffitt below the window.
Tom is a very kind and hard-working man. His sons helped with the project as well.
Was pleased with overall completed project.

Every project has its bumps in the road. The secret is communication and flexibility. If you don't care about quality, call someone else.

Estimate was schuduled and no one showed up or called.

UPDATED 8/18/12 :  

They did end up calling to reschedule and they came today.  They were very professional.

.Pulling in a good plumber was essential and Tom certainly got a great one in Jim Raikes who actually drew us a picture of what he expected to fine beneath the bathroom tile (pipes embedded in cement) and he was right. 
When estimates come in with all potential problems laid out before they start, it goes a long way in creating confidence.  The project did take 9 weeks which I thought was a little long, but then, we did go a little crazy on our tile design.  Tom did that job himself because his main tile guy was busy on another project.  But the results were wonderful  Tom also had a chance to do the woodworking he so good at,. built and installed a three door wide, 5" deep medicine cabinet.  Since we opted out of a vanity, the custom cabinet holds everything we need.  Everyone who sees the room says it fits the style of the house and looks like it might have been original.

Tom first comes in and gives a quote, brings in electrician, plumber to view the area and give him bids. Tom gives us a budget and recommends locations to purchase title, fixtures. Tom also gave suggestions when I felt overwhelmed with choices. Focus on keeping us within budget and not trying to sell us more then we wanted or had originally agreed upon.
Team came in and removed old shower. very impressed with how they covered everything in the adjoining bedroom to cut down on dust. Sub contractors were polite and came when scheduled.   Everything finished in about 3 weeks.  Took about a week longer because I added additional fixtures in the smaller bathrooms and waited for those to arrive before so plumber had to make only one trip.
Very impressed with Tom and his employees. Will use him again.

To date satisfied