CLASSIC CLEANERS

3.0(
2
)

Dry Cleaning, Oriental Rug Cleaning, Alterations/Sewing/Decorating,

... +3 more

About us

As a full-service, locally owned cleaner since 1985, Classic Cleaners understands its discriminating customers’ needs and preferences. How much starch do you like? Do you prefer shirts hung or folded? Sleeves creased? How about sweaters? We’ll hang or fold them. These little details matter to us, and they’re at the fingertips of each of the service associates who serve your cleaning needs. To keep your wardrobe looking and feeling its best, we implement the latest, most effective dry cleaning and laundering technologies, backed by decades of hands-on experience and ongoing training in stain removal and restoration. Our customers’ time is precious. Classic Cleaners’ modern conveniences include 24-hour drop-off at 12 of our 18 locations, and 24-hour pick-up lockers at eight locations. In addition, we offer free home delivery within a wide service area. E-mail messages let you know when your cleaning is ready and inform you of monthly specials. Our Customer Connect interface lets you check your account 24/7 to see where your clothes are in real time and review all charges. Should you ever have an issue with the service or cleaning results you receive, your customer service associate will be happy to help, and executives of the company are also happy to address any issues personally.

Business highlights

40 years of trusted experience

Services we offer

DRY CLEANING. HOME DELIVERY. SPOT REMOVAL. WEDDING GOWNS, PRESERVATION, PRECIOUS HEIRLOOMS, LEATHER & SUEDE, FAMILY WASH, HOUSEHOLD ITEMS, WINDOW TREATMENTS, TABLE LINENS, BED LINENS, & DOWN PILLOWS. ALTERATIONS.Dry Cleaning (Eco-Friendly Fluid), Shirt Laundry, Family Wash, Alterations, Shoe Polish & Repair, Area Rug Cleaning, Households Cleaning, Bridal Gown Restoration & Preservation, Customer Rewards Program, Monthly Specials, Weekly Specials.

Amenities

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.02 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Write a review
Showing 1-2 of 2 reviews
Adam S.
12/2014
1.0
dry cleaning
  + -1 more
Wow.. I have never had such a bad customer experience in my life. We have been using classic cleaners for some time now given they are "in the neighborhood" and yes, while they are over priced, even ridiculous at times we have been willing to pay for the convenience. NO MORE. I took a $1000 Hugo Boss suit to them for cleaning. It's 3 months old (I have the receipt from Nordstroms to prove it) and has been worn no more then 3 times. About a month ago I unwrapped my suit after dry cleaning and found the seat of the pants to be shredded ( think brief encounter with a chain saw). My wife took them in and after weeks of lip service they sent them off for some kind of a third party analysis. Got the official report today. Damage from normal wear and tear. ARE THEY KIDDING ME??? Unless I sat down on a buzz saw and didn't realize it there is no way that they didn't cause this damage. So... Do not under any circumstances take any of your clothes to any classic cleaners if you care about them coming back in good shape. And if something does happen you can expect nothing but run around from classic cleaners. Buyer beware. I would expect that given the premium that they charge for their services the least that they could do is stand behind those services when they damage expensive clothes.
Description of Work: Dry clean my $1000 Hugo Boss suit.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$50
Response from CLASSIC CLEANERS
This review is misleading. The pants do not look like they have been “shredded”, attacked “with a chain saw” or “buzz saw”. We can verify this with the many pictures we took of the pants. The fabric on the pants in the area of the seat and back pockets was thinned and distressed when we received them. This worn, thin and distressed area on the pockets is in the shape of a rectangle as if there was a wallet or mobile phone in the back pocket and the items had been sat on, thus thinning the fabric. Our manager took photos, consulted with upper management and partners and determined that the thinning fabric was a result of customer wear, not our cleaning process. The customer was upset to hear that we determined the thinning of the fabric to be from the customer wearing the item so we offered to send the pants to the International Textile Analysis Laboratory (http://www.dlionline.org/Garment-Analysis) to be analyzed. We stated that if they determined our cleaning process caused the fabric on the rear pockets to be weak, pilled and thinned, we would take responsibility and settle a claim with our customer. The results determined we were not at fault. We gave a copy of these findings to our customer on December 15, 2014. Our customer was verbally abusive and stated he would “destroy us”. This is word for word the International Textile Analysis Laboratory’s finding: “Findings: Test fail to show evidence of chemical, insect or heat damage, nor is the fabric defective. Microscopic examination reveals a local area stressed and abraded thin and weakened. Explanation: This damage has resulted when this area was subjected to some repeated local stress, rubbing and abrasion while pants were worn. This has locally weakened the fabric, causing it to become pilled and thinner. At some point, when it was subjected to the necessary agitation of the later cleaning cycle, the locally weakened area separated and pulled apart. This damage is not to be associated with any improper cleaning procedures nor is the fabric defective. Conclusion: The damage in the rear of these pants has resulted from circumstances the fabric was exposed to in consumer use”.
ANDREA M.
08/2008
5.0
dry cleaning
  + -1 more
They are excellent. They always get out the stains. They are very prompt. They also have a locker system where you can pick things up after hours if needed.
Description of Work: I took some clothes in to be dry cleaned. It was a pair of pants and a jacket.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15

    Contact information

    unknown, Carmel, IN 46032

    www.classiccleaners.net

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 7:00 PM
    Tuesday:
    7:00 AM - 7:00 PM
    Wednesday:
    7:00 AM - 7:00 PM
    Thursday:
    7:00 AM - 7:00 PM
    Friday:
    7:00 AM - 7:00 PM
    Saturday:
    8:30 AM - 4:30 PM

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Dry Cleaning,
    Oriental Rug Cleaning,
    Alterations/Sewing/Decorating,
    Delivery Service,
    Shoe Repair,
    Drapery Cleaning

    FAQ

    CLASSIC CLEANERS is currently rated 3 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 7:00 PM

    Tuesday: 7:00 AM - 7:00 PM

    Wednesday: 7:00 AM - 7:00 PM

    Thursday: 7:00 AM - 7:00 PM

    Friday: 7:00 AM - 7:00 PM

    Saturday: 8:30 AM - 4:30 PM

    CLASSIC CLEANERS accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, CLASSIC CLEANERS does not offer free project estimates.
    Yes, CLASSIC CLEANERS offers eco-friendly accreditations.
    No, CLASSIC CLEANERS does not offer a senior discount.
    No, CLASSIC CLEANERS does not offer emergency services.
    No, CLASSIC CLEANERS does not offer warranties.
    CLASSIC CLEANERS offers the following services: DRY CLEANING. HOME DELIVERY. SPOT REMOVAL. WEDDING GOWNS, PRESERVATION, PRECIOUS HEIRLOOMS, LEATHER & SUEDE, FAMILY WASH, HOUSEHOLD ITEMS, WINDOW TREATMENTS, TABLE LINENS, BED LINENS, & DOWN PILLOWS. ALTERATIONS.Dry Cleaning (Eco-Friendly Fluid), Shirt Laundry, Family Wash, Alterations, Shoe Polish & Repair, Area Rug Cleaning, Households Cleaning, Bridal Gown Restoration & Preservation, Customer Rewards Program, Monthly Specials, Weekly Specials.

    Contact information

    unknown, Carmel, IN 46032

    www.classiccleaners.net

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 7:00 PM
    Tuesday:
    7:00 AM - 7:00 PM
    Wednesday:
    7:00 AM - 7:00 PM
    Thursday:
    7:00 AM - 7:00 PM
    Friday:
    7:00 AM - 7:00 PM
    Saturday:
    8:30 AM - 4:30 PM