Best! Vacuum Center

was a little pricey, but I think that was because of the part and the vacuum brand

They repaired it promptly. The price was little high, but way cheaper than a new one.

He not only repaired the malfunction that I identified. He completely reconditioned the whole vacuum cleaner - belts, bag (including air freshener), and filters. He lubricated the wheels. He even buffed out scrapes and scratches on the plastic housing. The vacuum looks better than it has in years, and works like new. In on Monday, out on Wed pm, very fast service.

Took upright vac for repair--estimate was around $230--unit was ready on time. However, when I started the vac at home,noticed moisture in the cannister and smell of wet pet hair. Took the vac back- he apologized and kept unit another day to have technician clean out and unit thoroughly. Another trip to pick it up, they did give me a free filter since I was inconvenienced. The vac does run ok, but the odor remained for over 4 weeks. Not confident enough in the quality of work to use them again, especially in light of the price and inconvenience.

John was very helpful in giving advice about which vacuum to purchase for each space where we needed a vacuum. We have been very pleased with our purchases. Very surprised when reading the other reviews. We have used Best Vacuum for many years to service our vacuums and always felt like we got good, reasonably priced service. One time we were advised to not repair the vacuum. That is the one we eventually used as a trade-in.

They gave our vacuum a very good over all check. They made our vacuum back to new again. We had a long haired dog and now a long haired cat, so I learn to love my vacuum. They started in a very small town. They took the time to listen to my needs.

I was dissatsfied with the service they provided me. I was told that the job would be done as a courtesy but then was told differently.

we had our miele sweeper repaired by BEST! a couple of years ago. what would seem to be a simple repair of the vacuum cord and reel in mechanism cost $125. it was done over a week or so. when we picked it up, the cord was thicker and not as willing to reel back into the sweeper canister as the original cord (before it broke). the owner said that it would loosen up over time. two-three years later it hasn't. the cord replacement, in hindsight, was not a miele replacement cord. it was another brand cord or a generic cord. how do we now know this? well, this replacement cord broke again. two-three years after BEST! replaced it. this time it was the actual plug prongs that broke off. the prongs on the replacement cord were not nearly as thick guage as the original cord so I am not suprised that they broke in such a short period of time. we called to meile approved service repair centers. BEST! being one of them, since they repaired this cord the first time with the now broken replacement cord. I left name, number and nature of the problem. they never called back. the other shop called, offered a quote and ended up fixing the cord for us. they were very pleasant and confirmed that BEST! did not use a miele replacement cord 2-3 years ago when they replaced it. the were not surprised since they have noticed this kind of shoddy repair work done by BEST! over the past few years by former BEST! customers as myself. well, i won't tell you where i went for this most recent professional sweeper repair ... it wasn't cheap either but at least i know that i got genuine miele parts for the replacement cord this time. and who knows, it might last as long as the original miele cord did, about 6 years, before I have to have it replaced again but it sure won't be by BEST! in carmel, in. my advice, find a more reputable sweeper repair shop. one that will call you back and admit that they performed subpar repair work and stand behind their shoddy work. Go Elsewhere!

I had been a loyal, referring customer for 13 years. I had been happy with their service up until the last several years. There was never really anything that was definitely "wrong", I just started feeling pressured by the owner whenever I went in (to buy upgraded parts, etc.). If I went in for a replacement upholstery brush, he told me why the one that came with my vaccuum (an expensive Riccar) was "crap". He'd go into an entire sales pitch on a better one that cost 10 x as much. When I insisted that I just wanted a duplicate of the original, he was put out. Earlier this summer, I took in my 12-year old Riccar for repair and he insisted that it would be stupid to spend the money to repair it. I ended up going home with a new vaccuum. All in all, I became very uncomfortable going into the shop, each time hoping that a different salesman would be in. I just didn't trust what he would tell me. It felt ungenuine and designed to get me to spend more. This last time, after leaving my relative's vaccuum for estimate, and not having heard back for 3 days, I called to find out what they thought was needed to repair the issue. He insisted that he'd called me each of the 2 prior days and left messages. I have no missed calls on my phone and no voicemails from anyone at Best Vaccuum. When I told him this, he became aggressive and insisted on hanging up and dialing me back to prove that he knew how to call me. I tried to stop him and just find out what the estimate was, but he was agitated, talking over me, and hung up on me while I was asking. Then he waited 5-10 minutes before calling me back. Even though I know nothing about vaccuum parts or what they cost, $116.00 seemed high for a new switch. When I said as much, he became even more aggressive. I told him I'd have to find another company to work with and he told me to come in and pick up the vaccuum. He was not sorry at all that he was losing a long-term customer. Since then, I've read the Angie's List reports on them and now know that I'm not the only one who's had similar experiences with this particular business owner. I have no idea how they survive in business. Out of the 44 existing reports (before this one), 17 are Cs, Ds, or Fs. That's close to 40%! Chris Cleary of Cleary Vaccuum on 96th St. in Fishers did my repair while I waited - as I said before - for $3. What a dramatic difference!

The estimate for repair was $108.00. When I told them that I had purchaed it from them in August, the owner took care of me even though the warranty was only for thirty days. They repaired a belt, charged me $28.00 and the vacuum is running great again.

They just offered me a quote to replace parts, but never really dealt with the problem. They quoted me $49.00 just to diagnose the problem, which seems to go against the free estimate offer that they advertise. It took them two days to look at it, even though they didn't actually run it or perform any diagnostics. While I was in the stoor, I overhead the employee trying to hard-sell a specific vacuum brand that they carry, and he attempted the same thing with me over the phone. I feel that they bait-and-switch policies.

They are great. Never any issues. No surprises either.

Steve was persuasive and helpful, answering a variety of questions about the machine we bought as well as competitive machines.

The team was very professional from start to finish. They didn't seem thrilled that the vacuum was still under warranty, but they did the job in the time they stated and the vacuum worked great when they completed the work.

He wasn't able to find the problem, he had it over night and never said anything about the cord. He stated it was shot and I would need to purchase a new one. I had purchased the vacuum from him. I don't think I will be purchasing a new vacuum from him.

THIS IS A SMALL SHOP DEDICATED TO VACUUM SALES, VACUUM SERVICE, AND CLEANING SUPPLIES. I TOOK AN OLDER HOOVER IN FOR SERVICE AS IT WAS NOT WORKING PROPERLY. WITHIN ONE DAY I WAS CALLED AND GIVEN THE BAD NEWS THAT THE VACUUM COULD NOT BE REPAIRED. WHEN I PICKED IT UP, THEY SHOWED ME THE PROBLEM AND EXPLAINED WHY THEY COULDN'T FIX IT. NO ATTEMPT WAS MADE TO SELL A REPLACEMENT AT THIS TIME. AFTER DISCUSSING THIS WITH MY WIFE SEVERAL DAYS LATER AND CHECKING CONSUMER REPORTS, WE DECIDED TO SHOP FOR A NEW VACUUM CLEANER. I RETURNED TO BEST VACUUM AND THEY HAD WHAT I WANTED. THE PRICE WAS A LITTLE HIGHER THEN THE AVERAGE, BUT IT CAME HIGHLY RECOMMENDED WITH A 5 YEAR WARRANTY. MY EXPERIENCE HERE WAS PROFESSIONAL IN ALL RESPECTS.

I WENT TO A SPECIALTY STORE TO SUPPORT MY LOCAL MERCHANTS, EXPECTING TO FIND MORE KNOWLEDGE AND EXPERTISE. INSTEAD, I WAS MISINFORMED (OR MISLED) ABOUT THE PRODUCT BY AN EMPLOYEE, AND GIVEN A HARD TIME FOR RETURNING IT BY THE OWNER. THEY WERE UNABLE, OR UNWILLING, TO FIND ME A VACUUM FOR A REASONABLE PRICE! I FOUND ANOTHER VACUUM (ELSEWHERE OF COURSE) THAT DOES A FINE JOB FOR LESS THAN $300 (UPHOLSTERY CLEANER INCLUDED). IT WAS STRESSFUL DEALING WITH THEM, AND I'M NOT AFRAID TO STAND UP TO SOMEONE. I WON'T GO BACK, AND I'M SAD TO THINK OF PEOPLE WHO ARE BEING TAKEN ADVANTAGE OF BY THIS BUSINESS.

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THE PRICES WERE REASONABLE BUT THEY JUST TOOK NO INITIATIVE TO EVEN INTERACT WITH US. I HAD ALSO TAKEN IN A SWEEPER FOR THEM TO LOOK AT. I ALREADY NEW THE PROBLEM, BUT THEY SAID THEY NEEDED $125 TO EVEN LOOK AT IT. THEY'RE OVERALL ATTITUDE AND INTEREST WAS JUST ONE THAT DID NOT MAKE ME COMFORTABLE AND IMPLIED THAT THEY WOULD TAKE ADVANTAGE OF THE CUSTOMER IF THE OPPORTUNITY AROSE.

THEY PRICE TURNED OUT TO BE A LITTLE LESS THAN QUOTED. WAS TOLD REPAIRS COULD TAKE A WEEK AND A HALF, BUT THEY WERE DONE IN TWO DAYS. VACUUM WORKS BETTER THAN IT EVER DID.

WITHOUT ANY "PRESSURE" THEY RECOMMENDED A CONVERSION THAT WOULD MAKE MY OLD KIRBY EVEN BETTER.

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PLEASED WITH SERVICE.